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IS Student Induction 2011
- 1. IS Student Induction 2011 Presentation Information Services www.is.port.ac.uk/
- 2. Aims of Induction Students to have a clear understanding of the following areas: Who Information Services (IS) are Where and how to find help Where the Open Access areas are What the Student Support Centre is How to access the IS web pages for resources
- 3. Activating Your Computer Account Activate account online before arriving Web link on login screen in Open Access areas and in Halls If all else fails contact department www.is.port.ac.uk/yourcomputeraccount/getyouraccount
- 4. Who are Information Services? Responsible for IT infrastructure and services across the University Support via IS web page, Service Desk, Student IT Support Centre, Open Access Areas www.is.port.ac.uk/
- 6. IS Student Induction
- 7. Help and Advice
- 10. Service Desk T - 02392 84 7777 – 24 hours E - servicedesk@port.ac.uk Any problems in the Dentistry building contact Simon Rushby www.is.port.ac.uk/helpandadvise
- 11. Student IT Support Centre Free face-to-face advice & help: campus cards free virus removal 10:00 – 16:00 Term Time www.is.port.ac.uk/helpandadvice/studentitsupportcentre
- 13. Individual & Group working
- 14. Support
- 15. Library / Park / Portland / Anglesea
- 16. Opening times
- 17. www.is.port.ac.uk/openaccessareasThe Library is the main Open Access Area for Dentistry students www.is.port.ac.uk/openaccessareas
- 18. Printing for Dentistry All printing for Dentistry students will be done while on clinic
- 20. News
- 21. Events
- 22. Google
- 23. Popular links
- 24. Student Portal
- 25. Victory
- 26. Library
- 29. Reading lists
- 31. Blogs
- 33. Access online units www.port.ac.uk/victory
- 34. Google Mail Google Calendar Other Apps Mail on your mobile All Dentistry students will receive course related emails via their Kings College accounts www.is.port.ac.uk/email
- 36. Freewire phone
- 37. Freewire TV
- 38. Connect to your games consolwww.is.port.ac.uk/halls
- 40. Hotspots
- 41. Remote File access
Editor's Notes
- Preparation: Run ppWelcomeAny house keeping e.g fire exits FormatAim of sessionWho is ISInfo & supportServices availableQuestions at end
- If the students have not already done this, they can visit any of the Open Access areas and at the login screen there will be a link to access the relevant web page, without having to login to their account.If this method does not work for them they are required to contact their department and NOT service desk.
- Information Services are know as IS around the UniversityMaintain the Universities NetworkMaintain and develop student support systems and servicesOffer support to students through the 4 main core areas: IS web pageService DeskStudent IT Support CentreOpen Access areasNote to presenter: All these areas are covered in detail further on in the presentation
- Student Resources www.is.port.acuk/studentresourcesa one stop page containing info on the most common areas students need support with:Anti- virus – advise and links to free downloadsWireless – advise on the different options, links for downloadsTV + Phone – details on Freewire for discounted phone charges (free in halls) and getting TV on your laptop/PCGuides + links – links to relevant web pages or system log insBacking up data – advise and recovery optionsUtilities / downloads –explanation and list of useful links and downloadsEmail – description of student email acc, links to relevant info web pagesIS Student Induction www.is.port.ac.uk/isstudentinductionA page dedicated to providing resources aimed at new students, contains screen casts of using Google and using the Student Portal and this presentationHelp and Advice www.is.port.ac.uk/help&advise information on ‘Out of Hours Support’ and who and how to contact, when they have an IT fault, ‘Service Desk’ Work Anywhere www.is.port.ac.uk/workanywhereGives student advice on how to set up their PC/Laptop to access the Network while not logged into their student acc. Offers a choice of 3 ways to do this:File access – access to N and KWeb proxy – enables students to browse the web as if logged inVPN – Virtual Private Network, enables students to use internal resources not available if not logged in.
- Service DeskPhone, emailKeep hold of Ref number for future correspondence when faults logged by studentsPhoneInternal calls – 7777External – 02392847777Service Desk staff will try and fix the fault on the phone, if the student is logged into their account on a University PC, they will use remote management to remotely gain access to the account, permission must be given by the student first. If the fault can not be corrected using remote management the fault will be assigned to the specialist group that can.EmailStudents can email Service Desk the fault details, try to include any possible screen shots, room/building information if relevant as much history for the fault as possible. If a repeating fault then ensure any previous ref numbers are included in correspondence. Service Desk will reply via email receipt which includes the ref number for the fault.
- Student IT Support CentreLocated next to Blackwell's book shop behind the Student Union between Co-op and cash points.The Student IT Support centre is there to provide students with a face to face service to help answer questions relating to:Student computer accountHalls broadband, telephone & TVUniversity WirelessIS open access areasEmail & GPAS printingReplacement/re-issue of student campus cardAnd also offers a free virus removal serviceOpen term time only, 10am to 4pm
- Open Access AreasWhat are open access areas:Communal area for study and network accessWireless connectionResources available:Accessibility consolesA4/A3 scannersLaminatingLaptop lockerssome group working spaces.Screens showing PC availability in other Open Access areas.If you need help:Service Delivery Advisors (SDAs) who can assist with basic printer and PC errors & queries and report anything major to Service DeskWhere they are: Library (ground floor), *** recently refurbished, flexible, self service laptops, sofas, quick access PCsPark (Basement), Anglesea (Foyer), Portland Building (multiple)
- Student Website LOOKUPThe students have a web site administrated by the marketing department. These pages are set as the students home page.Student online resources:News articles that are updated regularlyEvents coming up that students can participate inGoogle – links to the students University email log in pagePopular linksSome link to log in pagesSome link to web pagesSome link to support web pages
- VictoryVictory is an elearning platform for student online modules, lecture notes, course materials, reading list etc.The students can access Victory using the link via the lookup web page or directly from www.port.ac.uk/victoryStudents to login using their computer acc detailsLecturers will advise on usage – varies between courses / lecturersSupport for VictoryStudents can assess support materials/tutorials via the link belowhttp://www.port.ac.uk/departments/services/dcqe/enhancingyourteachingwithtechnology/helpandsupport/
- Google Mail All students are issued with a Google account, for email and other apps. Google apps are designed to be collaborative and enable students to work together on group projects. Student’s own account, with masses of storage, to keep for ever Don’t use a personal google mail account (for uni related stuff) all formal correspondence sent to Uni accountGoogle Calendar - Organise your time and share dates with friendsGoogle Documents - Share documents and work together, even when you’re not togetherGoogle Sites - Build your own website for work or for playGoogle Mail on your smart phoneStudents can access their mail from their smart phones, Android or iphone. IS provide instructions on how to do this on the IS web page, (email address on slide)Registry, Central, support and service emails will still be sent to Gmail
- InternetResNet (Residential Network) is the free, fast - up to 100mbps broadband connection available in all University halls of residencesTVWhilst living in halls, students can use the ResNet network to watch Freewire TV on their computer for freeTV licence IS requiredTelephoneStudents can sign up for Freewire for free and can call other Freewire users for free, wherever they are in the world. Freewire users can also benefit from very competitive call rates with the advantage of no additional setup or subscription fees.The students can connect to their games console to the web Contact student IT support centre or servicedesk for faultsDentistry Students, only here for 1 week out of each month
- Students can access the internet via our ‘Hotspots’ all over the Uni campusWireless- hotspots across campus (listed on IS website) Instructions on web OR through the Student IT Support Centre includes connection for supported mobile media devices Remote File access Students can access the N or K drives without being logged into a networked PC which will enable them to get to files stored on the university network from home / anywhere in the world?Choice of toolsWeb proxy – need to use Uni web services as though you were here (resources restricted to ‘internal users’). Good for library services etcSimple set up in web browser – instructions on web site