The document proposes an e-menu system to address common problems faced by restaurants. The e-menu would allow customers to view interactive digital menus on tablets, selecting and ordering food digitally. This would speed up ordering times, increase accuracy, and provide multilingual menu options. It would also give restaurants benefits like reduced labor costs, easier menu updates, and customer analytics to improve operations. The e-menu system is presented as a cost-effective solution that could enhance the dining experience for customers and improve profits for restaurants.

1. E-Menu By Eli Tam Kathy Chan Kazumi Chidachi Paul Leung Jefference Tay Ronald Wong Tina Li

2. WHY E-MENU for restaurant managements?

3. Mission / Overview For owners and managements : A dynamic product that not only sells food but experience too For patrons : Aim to provide an unique, web-based interactive menu system to enhance dining experience

4. Problems and Needs Problems Needs Language barrier / communication gap A bridge between customers and restaurant staffs to enhance efficient communication Ordering time too long An effective ordering system to speed up orders Accuracy of delivery An accurate ordering system to deliver flawlessly Bad service attitude For standardized and efficient service quality, or even surprises that can surpass normal standards Inadequate info on k nowledge of dishes / ingredients A system to provide ingredients/nutritional value/origin for dishes Accuracy of Billing A convenient system to keep track of the billing

5. Problems and Needs Problems Needs Maximize Table Turnaround Rate Way to increase table turnaround without causing dismayed customers Complaints on staff quality Training for staff and reliable system to support their service in product knowledge Updating menu cost A quick and cost effective method to update menu Forecast and analysis A system to help more accurate forecast and analysis to manage supply & demand of stock Labor hassles such as training; hiring operational staffs; high turnover rate etc A system to provide ways to minimize the human effect. Accuracy of Billing A convenient system to keep track of the billing

6. What values can E-Menu create? Reduce waiting time Hire more staff Accuracy of Ordering Expand food options Service Provide consistency in knowledge training Reduce human error Mystery Shoppers Promotion / Advertisement Efficient catering activities Food Endorse Celebrity Customer Analysis Import high-end Solutions to existing problems Increase Sales Cost Control Improve Quality Reduce labor & admin. cost “ Now, we pick the BEST values” Promotion / Advertisement Reduce labor & admin. cost Efficient catering activities Reduce human error Customer Analysis Accuracy of Ordering

7. Target clients : High turnaround/volume restaurants Semi-casual, fast-food type Centralized food-court enterprise Who do we serve?

8. Our service includes : Provide PC tablets Set up of network and installation Hardware and software implementation Staff training on product and network/admin support What do we provide? Our product E-Menu : An interactive gadget with multi-functional abilities

9. Benefits of E-Menu Solutions to restaurant problems and needs : Cost-saving - orders go straight to kitchen - reduce workload for waiters - include more info; various languages in menu w/o increasing producing menu cost tremendously - economy of scale – one system regardless of how many restaurants Improve service quality - provide consistent info / knowledge to customers - analysis customer preferences in different seasons to forecast supply and demand planning - enhance restaurant’s image

10. Benefits of E-Menu Easy menu amendments - update prices and pictures in seconds! - inventory tracking : sold out dishes can be removed instantly - ad-hoc page provides options for “Menu of the day”; recommendations, pop-ups Increase profit - reduce staffing issue - better cost control - more systematic approach in operation reducing errors - ability to capture other revenue sources such as web-advertisements Solutions to restaurant problems and needs :

11. Benefits of E-Menu Unparalleled experiences for customers : Clear illustrations for each food and beverage with ingredients listed Easy to customize choices such as ‘wonton noodle w/o spring onion’ Overcome language barrier by clicking menu language Additional info on dishes’ nutrition, recommendation on side dish, sauces or beverage to compliment the dishes etc

12. Network / System Infrastructure Centralized Server Internet Restaurant’s Wireless Router E-menu Terminals NETWORKING CUSTOMER ORDERS E-menu Terminals Centralized Server Kitchen Terminal Waiter’s Terminal

13. Network / System Infrastructure EASY MENU UPDATE Manager Updates via Personal Computer Instantly add remove or edit Any items on Web interface

14. Revenue sources : Network Setup & Software Development Cost Hardware Cost Monthly Maintenance Fee Non food related Advertisement Revenue model 3 Packages available : SILVER (5 - 9 terminals) GOLD (10 – 49 terminals) DIAMOND (50+ terminals)

15. Appendix – Engineering Specification of Product CPU Intel Atom 1.6GHz fanless Memory Standard 1GB Max. 2GB HDD 160GB SATA HDD Display 12” AMOLED LCD Touch Panel Resistive Local Area Network Ethernet Wireless Capability WIFI / IEEE I/O Port Serial, USB2.0, Video, LAN OS Support Window 7, Linux, Window XP, Window Vista Optional Octopus Reader Modular designed Reader VISA / Mastercard Reader Modular designed magnetic strip reader UPS Battery Free Maintenance Environmental NiCad Asset Management Provided by Opensource Software Operation Temperature +5 ⁰C - +40⁰C - Operating Humidity 15% - 85% Dimension 350mm(W) x 300mm(D) x 400mm(H)

16. Q & A