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How Web to Print Grew Volume
637% Without Adding Staff
Why Web to Print @ Blue Valley School District?


                    Presented by Blue Valley School District
                    Jason Gillam
                    Assistant Director of Business Operations
Agenda
 Blue Valley Schools overview

 Why we implemented web to print - our goals

 Our challenges

 Our new workflow and the results

 Leveraging in-sourcing to grow

 How we stay relevant

 Questions and wrap up
Blue Valley Results
 637% volume increase

 50% of B&W impressions produced in print center VS 25% before

 Customers save 30 minutes a week

 68% of orders delivered next day

 Lights out production made possible by
  workflow automation adds a production
  multiplier of 20%!

 Other automation and efficiency gains
  increase customer and employee
  satisfaction.
Who is Blue Valley?
 Public K-12 School District in SE Johnson County, Kansas in the
  heart of the Kansas City metropolitan area.

 Serving about 40 different buildings across 91 square miles.

 Over 3,200 staff and 21,000 students and growing.

 High achieving organization with equally high expectations in all
  we do – “Education Beyond Expectations.”
Specifics about our In-Plant
 Digital copy/print (B/W, Color, Variable Data, etc.)

 Small Format Offset Press

 Digital Press

 Bindery (Coil, Comb, Tape, Stitching, Square back Saddle
  stitch, Perfect Binding, Cut, Fold, Score, Perf, Pad, etc.)

 Pre-Sort Mail Metering

 PDF workflow.
Specifics about our In-Plant
In-Plant Staffing
 8 FTE (12 Month Full Time Employees)

 2 Seasonal Hourly (2 Months/Year)

 1 Contractor Seasonal Hourly Half Time (about 5 Months/Year)

 Staggered shifts to help maximize production

 Lights-out production.
Why Implement Web to Print?
Blue Valley Strategic Goals
Opportunity in Printing Services:
 Teachers/customers spent 30-45 min/week making copies.

 Old system costs growing (more copies), creating need for more MFPs.

 Building budgets tightened.

 Strong existing In-Plant that could do more with the right tools.

 Opportunity existed to strengthen our product offerings to better meet
  current and future needs.
Workflow Challenges to Address
  At/near capacity of manually entering orders.

  Keeping up with thousands of carbonless order forms.

  Only one staff person handled electronic files.

  Minimum turn around time was 3-4 days.

  Too much time spent in pre-press trouble shooting (usually font
   issues).

  Costs of staying current with all desktop software for both PC
   & Mac, not to mention application training.

  Imposition was a manual or semi automatic process at best.
Workflow Challenges to Address
  Bottleneck in scanning in hard copies.

  Business Cards being sent out for printing.

  Creating proofs took staff time and delayed jobs or was
   skipped.

  At/near capacity on offset presses.

  Lack of staff skill redundancy in
   a couple of key areas (pre-press).
New Workflow Focus
  Allow staff (Administrators, Teachers and Printing Production
   Staff) to better focus on what it is that they do best, while
   helping control costs.

  Employ a print strategy to reduce costs and provide tools to
   end users that would allow them to decide on their own to use
   Printing Services more.
Workflow Solution

          WebCRD Web to Print
            Job Submission



                                      Job AutoFlows
                                        to Printer


     SurePDF Driver
  Streamlines Ordering




                                                      Job is Delivered
                                QDirect Rules-Based        to User
                                Processing & Output
                                   Management
         QDirect.SCAN Hard
        Copy Job Submission
Types of WebCRD Workflows
 Types of ordering - ad hoc, catalog, templates/variable
 Inventory management with triggers for re-order points of
  forms
Results: Summary
                                  Total Orders Produced
                                             (2007-2012)




          12,491             29,023                51,191        81,759            92,148

           07-08              08-09                09-10          10-11             11-12


    The shift in orders has helped increase the b/w letter impression balance between our office fleet
     and production equipment from 25% to just over 50%.

    Customers are saving on average 30 minutes or more per week fulfilling their printing needs (now
     10 minutes placing orders and 5-10 minutes making copies.).

    Next day delivery on at least 68% of orders received has been key for customers to naturally feel
     comfortable in changing their print habits.
Results: Production Efficiency


                     354
            314
                                                       68%
                                             61%
                           Year
    197                    09-10   42%
                           10-11
                           11-12




     Orders per Workday            AutoFlow % of Total Orders
Stackers and Two-Up
Automated workflow enables productivity and savings




Stackers for lights-out printing extends   Approximately 40% of all BW printing and
production approximately 20% per day.      90% of all Full-Color print 2-UP, saving the
                                           district thousands annually.
In-sourcing to Maximize Value
  Quicker turnaround allowed us to take on mid-range jobs that
   would have been produced on MFPs.

  Working smarter expanded the capacity of our staff to produce
   more orders.

  Efficiencies and Lights-out production allow us to keep more
   complex or longer production jobs in-house.

  Easier to say “Yes” and feel comfortable.

  Staff feel a greater sense of job satisfaction.
How Our In-Plant Stays Relevant
  Adding capabilities and services is vital.

  Being perceptive of what our customers do and how we can
   help them be successful.

  Looking for opportunities, making samples or demonstrating
   capabilities.

  Pitching new ideas and capabilities to balance other changes
   in our District.

  Educating customers about costs and
   options.

  Leverage the Workflow and AutoFlow
   every chance we get.
Questions?



   Contact RSA                         Jason Gillam
                                       Assistant Director of Business Operations
                                       Blue Valley Unified School District
    RSAinfo@rocsoft.com
                                       Case Study
       WebCRD – Web-to-Print
 QDirect.SCAN – Scan to Print Center
       Education Case Studies

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IPMA Webinar - How Web to Print Grew Volume 637% Without Adding Staff

  • 1. How Web to Print Grew Volume 637% Without Adding Staff Why Web to Print @ Blue Valley School District? Presented by Blue Valley School District Jason Gillam Assistant Director of Business Operations
  • 2. Agenda  Blue Valley Schools overview  Why we implemented web to print - our goals  Our challenges  Our new workflow and the results  Leveraging in-sourcing to grow  How we stay relevant  Questions and wrap up
  • 3. Blue Valley Results  637% volume increase  50% of B&W impressions produced in print center VS 25% before  Customers save 30 minutes a week  68% of orders delivered next day  Lights out production made possible by workflow automation adds a production multiplier of 20%!  Other automation and efficiency gains increase customer and employee satisfaction.
  • 4. Who is Blue Valley?  Public K-12 School District in SE Johnson County, Kansas in the heart of the Kansas City metropolitan area.  Serving about 40 different buildings across 91 square miles.  Over 3,200 staff and 21,000 students and growing.  High achieving organization with equally high expectations in all we do – “Education Beyond Expectations.”
  • 5. Specifics about our In-Plant  Digital copy/print (B/W, Color, Variable Data, etc.)  Small Format Offset Press  Digital Press  Bindery (Coil, Comb, Tape, Stitching, Square back Saddle stitch, Perfect Binding, Cut, Fold, Score, Perf, Pad, etc.)  Pre-Sort Mail Metering  PDF workflow.
  • 6. Specifics about our In-Plant In-Plant Staffing  8 FTE (12 Month Full Time Employees)  2 Seasonal Hourly (2 Months/Year)  1 Contractor Seasonal Hourly Half Time (about 5 Months/Year)  Staggered shifts to help maximize production  Lights-out production.
  • 7. Why Implement Web to Print? Blue Valley Strategic Goals Opportunity in Printing Services:  Teachers/customers spent 30-45 min/week making copies.  Old system costs growing (more copies), creating need for more MFPs.  Building budgets tightened.  Strong existing In-Plant that could do more with the right tools.  Opportunity existed to strengthen our product offerings to better meet current and future needs.
  • 8. Workflow Challenges to Address  At/near capacity of manually entering orders.  Keeping up with thousands of carbonless order forms.  Only one staff person handled electronic files.  Minimum turn around time was 3-4 days.  Too much time spent in pre-press trouble shooting (usually font issues).  Costs of staying current with all desktop software for both PC & Mac, not to mention application training.  Imposition was a manual or semi automatic process at best.
  • 9. Workflow Challenges to Address  Bottleneck in scanning in hard copies.  Business Cards being sent out for printing.  Creating proofs took staff time and delayed jobs or was skipped.  At/near capacity on offset presses.  Lack of staff skill redundancy in a couple of key areas (pre-press).
  • 10. New Workflow Focus  Allow staff (Administrators, Teachers and Printing Production Staff) to better focus on what it is that they do best, while helping control costs.  Employ a print strategy to reduce costs and provide tools to end users that would allow them to decide on their own to use Printing Services more.
  • 11. Workflow Solution WebCRD Web to Print Job Submission Job AutoFlows to Printer SurePDF Driver Streamlines Ordering Job is Delivered QDirect Rules-Based to User Processing & Output Management QDirect.SCAN Hard Copy Job Submission
  • 12. Types of WebCRD Workflows  Types of ordering - ad hoc, catalog, templates/variable  Inventory management with triggers for re-order points of forms
  • 13. Results: Summary Total Orders Produced (2007-2012) 12,491 29,023 51,191 81,759 92,148 07-08 08-09 09-10 10-11 11-12  The shift in orders has helped increase the b/w letter impression balance between our office fleet and production equipment from 25% to just over 50%.  Customers are saving on average 30 minutes or more per week fulfilling their printing needs (now 10 minutes placing orders and 5-10 minutes making copies.).  Next day delivery on at least 68% of orders received has been key for customers to naturally feel comfortable in changing their print habits.
  • 14. Results: Production Efficiency 354 314 68% 61% Year 197 09-10 42% 10-11 11-12 Orders per Workday AutoFlow % of Total Orders
  • 15. Stackers and Two-Up Automated workflow enables productivity and savings Stackers for lights-out printing extends Approximately 40% of all BW printing and production approximately 20% per day. 90% of all Full-Color print 2-UP, saving the district thousands annually.
  • 16. In-sourcing to Maximize Value  Quicker turnaround allowed us to take on mid-range jobs that would have been produced on MFPs.  Working smarter expanded the capacity of our staff to produce more orders.  Efficiencies and Lights-out production allow us to keep more complex or longer production jobs in-house.  Easier to say “Yes” and feel comfortable.  Staff feel a greater sense of job satisfaction.
  • 17. How Our In-Plant Stays Relevant  Adding capabilities and services is vital.  Being perceptive of what our customers do and how we can help them be successful.  Looking for opportunities, making samples or demonstrating capabilities.  Pitching new ideas and capabilities to balance other changes in our District.  Educating customers about costs and options.  Leverage the Workflow and AutoFlow every chance we get.
  • 18.
  • 19. Questions? Contact RSA Jason Gillam Assistant Director of Business Operations Blue Valley Unified School District RSAinfo@rocsoft.com Case Study WebCRD – Web-to-Print QDirect.SCAN – Scan to Print Center Education Case Studies

Editor's Notes

  1. Today’s presenter is Jason Gillam. Jason is Assistant Director of Business Operations at Blue Valley Schools in Overland Park, Kansas.Jason Gillam oversees several key departments including Printing, Purchasing, Warehousing, and Student Transportation. He has a Bachelor of Science in Graphic Arts Management and Business Administration and an Associate of Science in Printing Technology from Ball State University. Jason has extensive consecutive work history in the industry dating back to 1989. The Blue Valley Schools is an IPMA member, and won a Bronze award in the 2012 In-Print Awards competition.
  2. You probably joined today in part because the webinar title mentioned our 600% increase in volume- without adding staff. In today’s session we’ll share some other great results we have achieved. Rather than have you wait to hear the “good stuff” at the end, I wanted to share our results with you at the beginning and then explain how the new workflow made these results possible.
  3. Photo shows cafeteria full of print jobs accumulated and stored over the Summer. The will send to the schools just prior to school starting.
  4. RSA QDirect.SCAN loaded on select MFPs to allow easy on-ramp for hard copy orders.RSA WebCRD Web-to-Print for file uploads, ordering of standardized items and re-orders. Sure PDF Print Driver deployed to all desktops to streamline Web-to-Print ordering.QDirect to assist with rules-based processing refer to as AutoFlow. AutoFlow is an optional module that enables hands-off or light’s out production based on business rules.
  5. Multiple workflows are used to bring orders into the print centre and manage forms inventory.
  6. While volume has increased, so has the need for automation to keep up. With the AutoFlow feature, 68% of orders flow automatically to the printers in the print shop. This means that the first touch by an operator for almost 70% of our week is when the paper is taken off the printers.
  7. Using the WebCRD Barcode workflow to update status and track packages saves staff hours each day (Photo shows bar code scanner on left of workstation).Blue Valley markets the print center through peer-to-peer marketing, offering training videos and How-To documents on their print center ordering home page, and by talking to the administrators, PTO presidents, and building principals.
  8. Blue Valley stays relevant by continually working on the workflow and the business.
  9. http://www.wordle.net/