With the implementation of WebCRD web to print and an automated hardcopy workflow, Blue Valley School District was able to grow volume 637% without adding staff.
To listen to the audio of this presentation or to postview it, join IPMA at ipma.org
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IPMA Webinar - How Web to Print Grew Volume 637% Without Adding Staff
1. How Web to Print Grew Volume
637% Without Adding Staff
Why Web to Print @ Blue Valley School District?
Presented by Blue Valley School District
Jason Gillam
Assistant Director of Business Operations
2. Agenda
Blue Valley Schools overview
Why we implemented web to print - our goals
Our challenges
Our new workflow and the results
Leveraging in-sourcing to grow
How we stay relevant
Questions and wrap up
3. Blue Valley Results
637% volume increase
50% of B&W impressions produced in print center VS 25% before
Customers save 30 minutes a week
68% of orders delivered next day
Lights out production made possible by
workflow automation adds a production
multiplier of 20%!
Other automation and efficiency gains
increase customer and employee
satisfaction.
4. Who is Blue Valley?
Public K-12 School District in SE Johnson County, Kansas in the
heart of the Kansas City metropolitan area.
Serving about 40 different buildings across 91 square miles.
Over 3,200 staff and 21,000 students and growing.
High achieving organization with equally high expectations in all
we do – “Education Beyond Expectations.”
5. Specifics about our In-Plant
Digital copy/print (B/W, Color, Variable Data, etc.)
Small Format Offset Press
Digital Press
Bindery (Coil, Comb, Tape, Stitching, Square back Saddle
stitch, Perfect Binding, Cut, Fold, Score, Perf, Pad, etc.)
Pre-Sort Mail Metering
PDF workflow.
6. Specifics about our In-Plant
In-Plant Staffing
8 FTE (12 Month Full Time Employees)
2 Seasonal Hourly (2 Months/Year)
1 Contractor Seasonal Hourly Half Time (about 5 Months/Year)
Staggered shifts to help maximize production
Lights-out production.
7. Why Implement Web to Print?
Blue Valley Strategic Goals
Opportunity in Printing Services:
Teachers/customers spent 30-45 min/week making copies.
Old system costs growing (more copies), creating need for more MFPs.
Building budgets tightened.
Strong existing In-Plant that could do more with the right tools.
Opportunity existed to strengthen our product offerings to better meet
current and future needs.
8. Workflow Challenges to Address
At/near capacity of manually entering orders.
Keeping up with thousands of carbonless order forms.
Only one staff person handled electronic files.
Minimum turn around time was 3-4 days.
Too much time spent in pre-press trouble shooting (usually font
issues).
Costs of staying current with all desktop software for both PC
& Mac, not to mention application training.
Imposition was a manual or semi automatic process at best.
9. Workflow Challenges to Address
Bottleneck in scanning in hard copies.
Business Cards being sent out for printing.
Creating proofs took staff time and delayed jobs or was
skipped.
At/near capacity on offset presses.
Lack of staff skill redundancy in
a couple of key areas (pre-press).
10. New Workflow Focus
Allow staff (Administrators, Teachers and Printing Production
Staff) to better focus on what it is that they do best, while
helping control costs.
Employ a print strategy to reduce costs and provide tools to
end users that would allow them to decide on their own to use
Printing Services more.
11. Workflow Solution
WebCRD Web to Print
Job Submission
Job AutoFlows
to Printer
SurePDF Driver
Streamlines Ordering
Job is Delivered
QDirect Rules-Based to User
Processing & Output
Management
QDirect.SCAN Hard
Copy Job Submission
12. Types of WebCRD Workflows
Types of ordering - ad hoc, catalog, templates/variable
Inventory management with triggers for re-order points of
forms
13. Results: Summary
Total Orders Produced
(2007-2012)
12,491 29,023 51,191 81,759 92,148
07-08 08-09 09-10 10-11 11-12
The shift in orders has helped increase the b/w letter impression balance between our office fleet
and production equipment from 25% to just over 50%.
Customers are saving on average 30 minutes or more per week fulfilling their printing needs (now
10 minutes placing orders and 5-10 minutes making copies.).
Next day delivery on at least 68% of orders received has been key for customers to naturally feel
comfortable in changing their print habits.
14. Results: Production Efficiency
354
314
68%
61%
Year
197 09-10 42%
10-11
11-12
Orders per Workday AutoFlow % of Total Orders
15. Stackers and Two-Up
Automated workflow enables productivity and savings
Stackers for lights-out printing extends Approximately 40% of all BW printing and
production approximately 20% per day. 90% of all Full-Color print 2-UP, saving the
district thousands annually.
16. In-sourcing to Maximize Value
Quicker turnaround allowed us to take on mid-range jobs that
would have been produced on MFPs.
Working smarter expanded the capacity of our staff to produce
more orders.
Efficiencies and Lights-out production allow us to keep more
complex or longer production jobs in-house.
Easier to say “Yes” and feel comfortable.
Staff feel a greater sense of job satisfaction.
17. How Our In-Plant Stays Relevant
Adding capabilities and services is vital.
Being perceptive of what our customers do and how we can
help them be successful.
Looking for opportunities, making samples or demonstrating
capabilities.
Pitching new ideas and capabilities to balance other changes
in our District.
Educating customers about costs and
options.
Leverage the Workflow and AutoFlow
every chance we get.
18.
19. Questions?
Contact RSA Jason Gillam
Assistant Director of Business Operations
Blue Valley Unified School District
RSAinfo@rocsoft.com
Case Study
WebCRD – Web-to-Print
QDirect.SCAN – Scan to Print Center
Education Case Studies
Editor's Notes
Today’s presenter is Jason Gillam. Jason is Assistant Director of Business Operations at Blue Valley Schools in Overland Park, Kansas.Jason Gillam oversees several key departments including Printing, Purchasing, Warehousing, and Student Transportation. He has a Bachelor of Science in Graphic Arts Management and Business Administration and an Associate of Science in Printing Technology from Ball State University. Jason has extensive consecutive work history in the industry dating back to 1989. The Blue Valley Schools is an IPMA member, and won a Bronze award in the 2012 In-Print Awards competition.
You probably joined today in part because the webinar title mentioned our 600% increase in volume- without adding staff. In today’s session we’ll share some other great results we have achieved. Rather than have you wait to hear the “good stuff” at the end, I wanted to share our results with you at the beginning and then explain how the new workflow made these results possible.
Photo shows cafeteria full of print jobs accumulated and stored over the Summer. The will send to the schools just prior to school starting.
RSA QDirect.SCAN loaded on select MFPs to allow easy on-ramp for hard copy orders.RSA WebCRD Web-to-Print for file uploads, ordering of standardized items and re-orders. Sure PDF Print Driver deployed to all desktops to streamline Web-to-Print ordering.QDirect to assist with rules-based processing refer to as AutoFlow. AutoFlow is an optional module that enables hands-off or light’s out production based on business rules.
Multiple workflows are used to bring orders into the print centre and manage forms inventory.
While volume has increased, so has the need for automation to keep up. With the AutoFlow feature, 68% of orders flow automatically to the printers in the print shop. This means that the first touch by an operator for almost 70% of our week is when the paper is taken off the printers.
Using the WebCRD Barcode workflow to update status and track packages saves staff hours each day (Photo shows bar code scanner on left of workstation).Blue Valley markets the print center through peer-to-peer marketing, offering training videos and How-To documents on their print center ordering home page, and by talking to the administrators, PTO presidents, and building principals.
Blue Valley stays relevant by continually working on the workflow and the business.