How In-Plant Print Centers Remain Relevant. Panelists answer at Graph Expo
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The document summarizes a panel discussion moderated by Elisha Kasinskas on how in-plant print centers can remain relevant. It lists the panelists from the University of Oklahoma, State of Colorado, Dynamic Funds, and Michigan Farm Bureau. The panelists discuss strategies for staying relevant such as getting customer feedback before adding new services, learning from commercial counterparts, offering services aligned with agency missions, adapting solutions for other customers, and staying up to date on technology and marketplace opportunities.
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How In-Plant Print Centers Remain Relevant. Panelists answer at Graph Expo
- 1. In-Plant Panel Champions Engage for the Future Moderated by Elisha Kasinskas Marketing Director Rochester Software Associates REMAINING RELEVANT Section 1 of 6
- 2. PANELISTS: IN-PLANT PANEL: CHAMPIONS ENGAGE FOR THE FUTURE University of Oklahoma State of Colorado Dynamic Funds Michigan Farm Bureau
- 3. How does your in-plant print center stay ?
- 4. We run ideas past valued customers before adding new services. Keeping the customers apprised of our advances and advantages is “ “
- 5. We watch and learn from our commercial counterparts, leveraging those learnings inside state government. By knowing our agencies’ missions we can offer the most relevant services. “ “
- 6. “ “Our relevancy is gauged by the success we have in morphing these solutions for other agency customers.
- 7. We saw a need for business continuity planning and began offering the service. We used the center during a G20 Summit and found that people loved working in our facility. “ “
- 8. “ “ By staying current about marketplace technology & opportunities, we are viewed as a resource. Meeting customer needs and timeframes assures our relevancy to our customers.
- 9. For more information or to view the entire set of questions and panelist answers from the session, visit: bit.ly/championpanel
Editor's Notes
- This Presentation is from the Graph Expo session, “In-Plant Panel, Champions Engage for the Future.” Panelists: Mike Lincoln, State of Colorado; John Sarantakos, University of Oklahoma; Andrew Yee Dynamic Funds, and Karen Meyers, Michigan Farm Bureau are all leaders of in-house print centers in the US and Canada. The panel session consisted of nine questions for the panelists, several of which were videoed and six of which are in SlideShare with the panelist’s answers. Topics covered include why these in-plants are champions, how they are engaged to meet the future, how they stay relevant, the tools and technology they are using to grow, and much more. For more information or to watch the entire set of questions and videos, visit rocsoft.com/presentations/champions-engage-for-the-future-in-plant-panel/
- Panelists for the session ““In-Plant Panel, Champions Engage for the Future” represent four major verticals- Higher Ed, Financial Services, Government, and non-profit. Together, their operations employ almost 170 people, and they produce about 110 million print impressions. All of the panelists also provide mailing services and all manage the MFP fleet. John Sarantakos, Director, Printing, Mailing & Document Services for OU, the largest university in-plant. John has been with the university for 18 years, has over 45 years of experience in the printing field, is the Past President of the In-Plant Printing and Mailing Association (IPMA) and has served on the IPMA Board for the last seven years. Andrew Yee is Director, Statement & Document Production Dynamic Funds, a part of The Bank of Nova Scotia (“Scotiabank”), Canada’s third largest bank. Andrew has been with Dynamic Funds for over 10 years and has over 20 years of experience in financial services, including personal banking, corporate banking and insurance. Mike Lincoln currently serves as the Colorado State Printer in the state’s Department of Personnel and Administration, Division of Central Services, Integrated Document Solutions group. The stats of Colorado is the fourth largest government in-plant. Mike has over 30 years of experience in printing and the printing industry, combined with over 20 years in the customer support and customer relations arena, and currently serves as IPMA’s President-Elect. Karen Meyers is Business Manager Centralized Print and Mail Services for Michigan Farm Bureau, a non-profit. Karen has been with the department for over 8 years and has a background in Graphic Design and Marketing and a degree in Industrial Supervision and Management. Karen is an active member in a prominent software industry user and strategic partner groups.
- How does your in-plant print center stay relevant? Who determines if your corporate or in-house print center is relevant?
- How does the University of Oklahoma in-plant print center stay relevant? Who determines if your higher education in-house print center is relevant?
- How does the State of Colorado in-plant print center stay relevant? Who determines if your government in-house print center is relevant?
- How does the State of Colorado in-plant print center stay relevant? Who determines if your government in-house print center is relevant?
- How does the Dynamic Funds in-plant print center stay relevant? Who determines if your financial services in-house print center is relevant?
- How does the Michigan Farm Bureau in-plant print center stay relevant? Who determines if your corporate/non-profit in-house print center is relevant?
- For more information or to view the entire set of questions and panelist answers from the session, visit: bit.ly/championpanel