This document discusses soft skills and their importance. It defines soft skills as personal attributes that enable effective interaction with others. It lists key soft skills like communication, courtesy, flexibility, integrity, interpersonal skills, positive attitude, professionalism, responsibility, teamwork, and work ethic. It then argues that soft skills are more important than ever because hard skills are useless without soft skills, soft skills are harder to learn, modern workplaces are interpersonal, customers demand soft skills, and future workplaces will rely on soft skills.

2. What are Soft Skills?
Personal attributes that enable someone to interact
effectively and harmoniously with other people.

3. It Includes
 Communication – oral speaking capability, written, presenting, listening, clear
speech & writing.
 Courtesy – manners, etiquette, business etiquette, gracious, says please and
thank you, respectful.
 Flexibility – adaptability, willing to change, lifelong learner, accepts new things,
adjusts, teachable.
 Integrity – honest, ethical, high morals, has personal values, does what’s right.
 Interpersonal skills – nice, personable, sense of humor, friendly, nurturing,
empathetic, has self-control, patient, sociability, warmth, social skills.
 Positive attitude – optimistic, enthusiastic, encouraging, happy, confident.
 Professionalism – businesslike, well-dressed, appearance, poised.
 Responsibility – accountable, reliable, gets the job done, resourceful, self-
disciplined, wants to do well, conscientious, common sense.
 Teamwork – cooperative, gets along with others, agreeable, supportive, helpful,
collaborative.
 Work ethic – hard working, willing to work, loyal, initiative, self-motivated, on
time, good attendance.

4. 5 REASONS WHY SOFT SKILLS ARE
MORE IMPORTANT THAN EVER
 HARD SKILLS ARE USELESS WITHOUT SOFT
SKILLS
 SOFT SKILLS ARE HARDER TO LEARN
 THE MODERN WORKPLACE IS INTERPERSONAL
 CUSTOMERS DEMAND SOFT SKILLS
 THE FUTURE WORKPLACE WILL RELY ON SOFT
SKILLS

8. LinkedIn CEO on the 'soft' skills gap
 https://www.cnbc.com/video/2018/04/19/linkedin-
ceo-on-the-soft-skills-gap.html
 https://www.youtube.com/watch?v=GtBnwJp-mVM
 https://www.youtube.com/watch?v=IgaNuxfa0KE

9. Can 'soft skills' save your job from
the robots
 Currently, in 6 out of 10 occupations, more than 30%
of activities are technically automatable. The World
Economic Forum’s Future of Jobs study suggests that 5
million jobs will be lost before 2020 as artificial
intelligence (AI), robotics and other socio-economic
factors replace the need for human workers.

10.  According to PwC's Future of the workforce report,
39% of CEOs are considering the impact of AI on the
skills they will need for their businesses in the future.
Problem-solving, adaptability, collaboration,
leadership, creativity and innovation top the list.

11.  Meanwhile, multiple comments suggest the
importance of emotional and social intelligence to
future workers. For many, these skills are seen as a
crucial way to differentiate the human workforce from
a more automated one in the future.
 But what if robot workers are eventually able to teach
each other emotional intelligence and "softer" skills?
What will this mean for human workers? Will we end
up with a surplus of workers with these skills?

12. The Silver Lining
 Though we can teach human emotions, there are no
standards for emotions and the machines will not or
may not be able to mimic the natural ability of basic
instincts of human beings.” This sentiment is shared
by 73% of people, who, according to the same PwC
report, believe that technology can never replace the
human mind.

13.  Even if emotions would be codified, it does not mean
all human behaviour can be imitated by machines.
Behaviour is emotions and actions. And there is no
limit to non-standard behaviour. Lying, pretending,
manipulation, pathological reactions - those will be
the hardest to replace and the same "qualities" could
be used to "outsmart" machines," added another.

14.  If we have an enormous surplus of workers skilled in
emotional intelligence that will only make the world a
happier place.

15. Another Case Study