This document provides an overview and agenda for a presentation on CA Service Virtualization. The presentation introduces service virtualization, discusses why it is important for addressing the speed and quality quandary in software development, and how it works to improve software development and testing. Key points include that service virtualization models the behavior of software services to remove constraints in development and testing. It can help teams complete work faster, improve quality, and reduce costs. The demonstration portion will show how service virtualization improves on traditional stubs and mocks.

1. World®
’16
Pre-Con Ed: Introduction
to CA Service Virtualization
Rich Bansal – Product Manager – CA Technologies
DO5X14E
DEVOPS

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© 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of
warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

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Abstract
Wondering what all the hype is about CA Service Virtualization? Wonder
no more.
Come explore at this technical, pre-conference education session, the
basics of how service virtualization works, why it's so important in
today's Agile and DevOps and take a peek at some of the features and
functionality that are being launched here at CA World '16.
Rick
Bansal
CA Technologies
Product Manager

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Agenda
THE SPEED AND QUALITY QUANDARY
SV: WHAT IT IS AND WHAT IT IS NOT
DEMONSTRATION AND Q&A
SV: WHO IS IT FOR?
SV: HOW DOES IT WORK?
HOW DOES IT IMPROVE SOFTWARE DEV/TEST?
1
2
3
4
5
6

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The Speed and Quality Quandary
85%
of companies have a
mobile backlog of between
one and 20 apps
64%
of new mobile apps are
designed to generate
revenue
3-6
months on average to build
and deliver a complete
mobile app
Source: “Mobile App Backlog Directly Affecting Enterprise Revenue,” Outsystems, 2014
25%
of users will abandon a
web application after just
3 seconds of delay
Source: Aberdeen Group, Reaching the Top of Web Performance
Mountain, March 2013
of consumers have stopped
a purchase based solely on
negative online reviews80%
Source: Cone Trend Tracker, 2011

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The Hurdle to Innovation?
Constraints/Bottlenecks across the SDLC
Incomplete
Developmen
t
of teams experience delays
in development and QA due
to unavailable dependencies
56%
Over
80%
79%
Source: voke Market Snapshot TM Report: Service Virtualization – January
2015
of teams face prohibitive
restrictions, time limits or
access fees on needed 3rd
party services
of critical dependencies are
unavailable when dev and
test teams need them
Data
Constraints
System
Constraints
Cost
Constraints
Development
Constraints
http://bit.ly/SV-ROI

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How are Constraints Dealt with Today?
Innovate or Die
The way software is delivered has to change to keep up with demands for innovation
Build Simplistic Stubs
& Mocks
Fragile - Limited Test Data -
No Performance Testing -
Out of Sync Data –
Rudimentary
Waste Time
Days/weeks to:
Set up environments
Set up test data
Wait for dependent
& systems
Waste Money
Expensive 3rd party services
Large dev/test teams

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Accelerate
Application
Delivery
Instill
Accelerated
Quality
Drive
End-to-end
Efficiency
Ignite Innovation in the Application Economy
Service Virtualization … The Catalyst of Digital Transformation

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What it is and What it is Not…

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What it is…
Service virtualization involves
the modeling of a virtual
service process and the
imaging of software service
behavior to “stand in” for the
actual service during
development and testing.
What it is NOT…
§ Hardware Virtualization
§ A duplicate of all of the real
service’s complex logic
§ A prediction of future
behavior
§ A database replacement

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Who is it For?

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DEVELOPMENT TESTING DEVOPS
• Do more with less,
• Deliver faster
• Delivery quality
• Remove barriers
• Increase quality
• Zero defects
• Real-world tests
• Test early and often
Test Automation
Test Data Management
Test Constraint Removal
Value in People, Process and
Technology changes
Dev Constraint Removal
Test Automation
No Throw-Away Code
• Integrated tool chain
• Measurement
• Enterprise adoption
• Best practices

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What do They Use it For?
“Business in a Box” 3rd Party/API Access Accelerated Quality1 2 3
Use SV for Integration
constraints for Mobile/
Cloud initiatives
Use SV to remove access
and cost constraints
Use SV to deliver a better
end-user experience by
improving Application
Performance and Quality
Faster TTM Training Environments Test Data Mgmt.4 5 6
Use SV to “Shift-Left” your
SDLC, customers have
shown 25%-50% faster TTM
Use SV to create complete
and comprehensive virtual
training environments
Use SV to remove Test Data
Management constraints

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How Does it Work?

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Service Virtualization: How Does it Work?
Evaluate data and protocols
Convert into live-like model
“Make it easy” for developers
Consistent interface, across
supported protocols
CAPTURE PROCESS MODEL
Record traffic between
existing systems
Create from engineering specs
Draw from sources such as log
files, sample data, packet
capture and CA Continuous
Application Insight
Living, breathing “live” model
Sophisticated, contextual
behavior
Automatic handling for
dynamic properties
“Any sufficiently advanced technology is indistinguishable from magic.”
- Arthur C. Clarke

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The function of a “virtual service” can be summarized in three steps:
The behavior of the “process” step can be a variety of actions:
§ Perform some business logic:
‒ Deactivate expired accounts
‒ Send emails to customers
‒ Print weekly reports
§ Retrieve the correct ZIP code for a supplied address
§ Retrieve rows from a database to include in the response
§ Add/update/delete rows from a database
What Does a “Virtual Service” Do?
RESPONDPROCESSLISTEN

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How Does it Improve
Software Development?

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Shift Left … Discover Defects Earlier in SDLC
Find
defects
here
Not
here
UNIT SYSTEM PRODUCTIONUATINTEGRATION PERFORMANCE STAGING
$977
$2,517
$4,057
$5,596
$7,136
$14,272
$-
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
$14,000
$16,000
Coding Unit Test Integ. Test Sys Test Accept. Test Production
Defect Correction Costs
Source: Lyon, Dan; Systems Engineering: An Essential Role for Cost-Effective Development of Secure Products.
Instill
Accelerated
Quality

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Massive Increase in Efficiencies
Developer downtime
Cost Benefits of Using
Service Virtualization?
Participant
Percentage
Provide unrestricted access to services,
components, and applications required
for development, testing, and
integrations
65%
Reduce operational expenditures (OPEX)
44%
Reduce costs associated with 3rd-party
access fees 35%
Required Systems
Wait Time
On
Average
Before SV 32
DAYS
After SV 1
Day
Source: voke Market SnapshotTM Report:
Service Virtualization – January 2015
http://bit.ly/SV-ROI
Drive
End-to-end
Efficiency

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CA Service Virtualization
§ Provide round-the-clock access to service end points
§ Remove capacity constraints
§ Remove contention for shared resources
§ Provide an alternative to unavailable systems and those
that are still under development
§ Control complex data scenarios that are inherent during
the SDLC
§ Reduce or eliminate the cost of invoking third-party
systems for non-production use
§ Increase agility and improve quality in complex and
changing IT environments

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Real Companies, Real Results
75%
Reduced test
data setup
effort by
90%
Increased
testing
availability by
40%Achieved cost
savings of
http://slidesha.re/1JajBDp
http://bit.ly/184km3C
http://slidesha.re/1CRkeh9
http://bit.ly/1Cf80AN
http://bit.ly/SV-Telus
Saved from deferred
investments
$800K
Saved from
development
& testing time
2 Months

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Real Companies. Real Results.
In infrastructure costs and
3rd party service fees
Lloyds
§ Before …
Took 5 people days to do 20 tests
§ AFTER SV …
Takes 1 person 1-minute to do 20 tests
Sources: CA Service implementation scorecard results Large US bank and US airline
Save
$MMs
Reduction in application
dev./test cycle
Up to
50%
More defects detected at
least 1-step earlier in SDLC
Up to
90%
AutoTrader
§ 96% reduction in time required for
one cycle of integration testing
§ $300,000 savings on environments
http://bcove.me/gsornyww
http://ow.ly/HxErN

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CA Invented Service Virtualization
… and continues to DOMINATE the market today!
• Invented and Delivered 1st
SV Technology in 2007
• 22 Patents Awarded
• 5 of the top 5 Telcos
• 4 of the top 5 Banks
• 3 of the top 5 Insurers
• Largest customer base in SV market
500+ projects delivered
Source: 2014 Fortune 500

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Demonstration

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Service Virtualization Destroys Stubs and Mocks
Critical Dev./Test Feature
Service
Virtualization
Stubs and Mocks
Reduce dependencies and constraints in application
development
Automated creation of simulated system
Rich test data for comprehensive testing early in SDLC
Share virtual services across entire development team—not
trapped in a single sandbox
Know that your code will scale in production
Changes to any dependent systems (mainframe, ERP,
middleware, 3rd party) are automatically synced…teams focus
on building solutions vs. maintenance
Wizard-based UI for use by all team members regardless of
coding skill

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Questions?

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Recommended Sessions
SESSION # TITLE DATE/TIME
DO5X13E
Pre-Con: What’s new in CA Service Virtualization –
Lagoon K
11/14/2016 at 10:45 am
DO5T03P DevOps Leader Panel – Theater 5 11/16/2016 at 01:45 pm
DO5T03P Financial Industry Panel – Theater 5 11/16/2016 at 04:30 pm

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Must See Demos
Modernize
App Delivery
Integrated CD
Theater 5 - DOV501P
API Testing &
Virtualization
CA SV & CA APIM
Theater 5 - DOV505P
Deliver
Better Apps
Service Virtualization
Theater 5 - DOV507P
Automate
Testing
CA SV & CA App Test
Theater 5 - DOV506P

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