SlideShare a Scribd company logo
Introduction to
•
•
•
Communication… is Not
Excellent
vocabulary
or fluency in
a language
The transfer
or exchange
of
information
Transfer and exchange
of meaning
Should focus on achieving the
purpose of the
communication
About talking …
But rather getting the
message across
About quantity but
rather quality
Communication
…is Not
Quality Communication should have a minimum of the
three C’s:
Quality Communication…
Communication …
is not about telling the truth or
telling a lie
•
•
•
•
A process where…
A process requires connectivityamong the
elementsinvolvedin the process
A process has a purpose
A process involvesmore than one element
Fora process to be effective, there must
be feedback
A process is driven or initiatedby someone or
something. It does not usually happenon its
own.
Communication is a Process
COMMUNICATION, WHAT IT IS NOT
Session One
1. Actors
• Speaker
• Target/Receiver
is a process involving…
2. Components
• Message
• Medium
• Background/Context
• Noise
3. Actions
• Encoding
• Decoding
• Feedback
Communication
Background/Context
Message Medium Message
Encode Decode
Feedback
The Communication Process
Noise
Communication involves
Speaking Observing Questioning Processing AnalyzingListening
Skills
Thank You

More Related Content

Similar to Introduction to Effective Communication

Communication ppt for UGC Net Coaching
Communication ppt for UGC Net CoachingCommunication ppt for UGC Net Coaching
Communication ppt for UGC Net Coaching
Nimisha Nandan
 
Importance of communication
Importance of communicationImportance of communication
Importance of communication
Anupma Sharma
 
Communication skill -Principles of Communication
Communication skill -Principles of CommunicationCommunication skill -Principles of Communication
Communication skill -Principles of Communication
Vijayalakshmi Murugesan
 
Communication skills
Communication skillsCommunication skills
Communication skills
Ruchika Chandna
 
Navjeevan sandhu’s pp
Navjeevan sandhu’s ppNavjeevan sandhu’s pp
Navjeevan sandhu’s ppmymind_28
 
Advanced communication skills.pptx
Advanced communication skills.pptxAdvanced communication skills.pptx
Advanced communication skills.pptx
Subramanian Mani
 
seminar on COMMUNICATION, process, .pptx
seminar on COMMUNICATION, process, .pptxseminar on COMMUNICATION, process, .pptx
seminar on COMMUNICATION, process, .pptx
Apurva Dwivedi
 
Communication process
Communication processCommunication process
Communication process
Muhammad Hamza
 
Rhetorical communication
Rhetorical communicationRhetorical communication
Rhetorical communication
Bharathi Thangaraju
 
Rhetorical communication
Rhetorical communicationRhetorical communication
Rhetorical communication
Bharathi Thangaraju
 
Rhetorical communication
Rhetorical communicationRhetorical communication
Rhetorical communication
Bharathi Thangaraju
 
Rhetorical communication
Rhetorical communicationRhetorical communication
Rhetorical communication
Bharathi Thangaraju
 
Rhetorical communication
Rhetorical communicationRhetorical communication
Rhetorical communication
Cecili Anitha
 
Foundation Course Communication (1).ppt
Foundation Course Communication (1).pptFoundation Course Communication (1).ppt
Foundation Course Communication (1).ppt
VinayKumar992564
 
Training & Development - Delivery Skills
Training & Development - Delivery SkillsTraining & Development - Delivery Skills
Training & Development - Delivery Skills
M R Jhalawad
 
Business communication
Business communicationBusiness communication
Business communication
AnuradhaNandurkar
 
Communication basics 2022.pptx
Communication basics 2022.pptxCommunication basics 2022.pptx
Communication basics 2022.pptx
ChrisChimzimu1
 
Communication basics 2022.pptx
Communication basics 2022.pptxCommunication basics 2022.pptx
Communication basics 2022.pptx
ChrisChimzimu1
 

Similar to Introduction to Effective Communication (20)

Communication ppt for UGC Net Coaching
Communication ppt for UGC Net CoachingCommunication ppt for UGC Net Coaching
Communication ppt for UGC Net Coaching
 
Importance of communication
Importance of communicationImportance of communication
Importance of communication
 
Communication skill -Principles of Communication
Communication skill -Principles of CommunicationCommunication skill -Principles of Communication
Communication skill -Principles of Communication
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Navjeevan sandhu’s pp
Navjeevan sandhu’s ppNavjeevan sandhu’s pp
Navjeevan sandhu’s pp
 
Advanced communication skills.pptx
Advanced communication skills.pptxAdvanced communication skills.pptx
Advanced communication skills.pptx
 
Atta assignment
Atta assignmentAtta assignment
Atta assignment
 
seminar on COMMUNICATION, process, .pptx
seminar on COMMUNICATION, process, .pptxseminar on COMMUNICATION, process, .pptx
seminar on COMMUNICATION, process, .pptx
 
Communication process
Communication processCommunication process
Communication process
 
Rhetorical communication
Rhetorical communicationRhetorical communication
Rhetorical communication
 
Rhetorical communication
Rhetorical communicationRhetorical communication
Rhetorical communication
 
Rhetorical communication
Rhetorical communicationRhetorical communication
Rhetorical communication
 
Rhetorical communication
Rhetorical communicationRhetorical communication
Rhetorical communication
 
Rhetorical communication
Rhetorical communicationRhetorical communication
Rhetorical communication
 
Communication-rev
Communication-rev Communication-rev
Communication-rev
 
Foundation Course Communication (1).ppt
Foundation Course Communication (1).pptFoundation Course Communication (1).ppt
Foundation Course Communication (1).ppt
 
Training & Development - Delivery Skills
Training & Development - Delivery SkillsTraining & Development - Delivery Skills
Training & Development - Delivery Skills
 
Business communication
Business communicationBusiness communication
Business communication
 
Communication basics 2022.pptx
Communication basics 2022.pptxCommunication basics 2022.pptx
Communication basics 2022.pptx
 
Communication basics 2022.pptx
Communication basics 2022.pptxCommunication basics 2022.pptx
Communication basics 2022.pptx
 

More from Faakor Agyekum

Attitudinal change for improved productivity
Attitudinal change for improved productivityAttitudinal change for improved productivity
Attitudinal change for improved productivity
Faakor Agyekum
 
Effective customer retention techniques in group lending
Effective customer retention techniques in group lendingEffective customer retention techniques in group lending
Effective customer retention techniques in group lending
Faakor Agyekum
 
Mentoring & coaching for optimal performance
Mentoring & coaching for optimal performanceMentoring & coaching for optimal performance
Mentoring & coaching for optimal performance
Faakor Agyekum
 
Problem solving & decision making at the workplace
Problem solving & decision making at the workplaceProblem solving & decision making at the workplace
Problem solving & decision making at the workplace
Faakor Agyekum
 
Negotiation Skills
Negotiation SkillsNegotiation Skills
Negotiation Skills
Faakor Agyekum
 
Managing Customer Expectations
Managing Customer ExpectationsManaging Customer Expectations
Managing Customer ExpectationsFaakor Agyekum
 
Effective Customer Communication Skills
Effective Customer Communication SkillsEffective Customer Communication Skills
Effective Customer Communication Skills
Faakor Agyekum
 
Customer Complaint Management
Customer Complaint ManagementCustomer Complaint Management
Customer Complaint Management
Faakor Agyekum
 

More from Faakor Agyekum (8)

Attitudinal change for improved productivity
Attitudinal change for improved productivityAttitudinal change for improved productivity
Attitudinal change for improved productivity
 
Effective customer retention techniques in group lending
Effective customer retention techniques in group lendingEffective customer retention techniques in group lending
Effective customer retention techniques in group lending
 
Mentoring & coaching for optimal performance
Mentoring & coaching for optimal performanceMentoring & coaching for optimal performance
Mentoring & coaching for optimal performance
 
Problem solving & decision making at the workplace
Problem solving & decision making at the workplaceProblem solving & decision making at the workplace
Problem solving & decision making at the workplace
 
Negotiation Skills
Negotiation SkillsNegotiation Skills
Negotiation Skills
 
Managing Customer Expectations
Managing Customer ExpectationsManaging Customer Expectations
Managing Customer Expectations
 
Effective Customer Communication Skills
Effective Customer Communication SkillsEffective Customer Communication Skills
Effective Customer Communication Skills
 
Customer Complaint Management
Customer Complaint ManagementCustomer Complaint Management
Customer Complaint Management
 

Recently uploaded

Leadership Ethics and Change, Purpose to Impact Plan
Leadership Ethics and Change, Purpose to Impact PlanLeadership Ethics and Change, Purpose to Impact Plan
Leadership Ethics and Change, Purpose to Impact Plan
Muhammad Adil Jamil
 
W.H.Bender Quote 65 - The Team Member and Guest Experience
W.H.Bender Quote 65 - The Team Member and Guest ExperienceW.H.Bender Quote 65 - The Team Member and Guest Experience
W.H.Bender Quote 65 - The Team Member and Guest Experience
William (Bill) H. Bender, FCSI
 
一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证
一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证
一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证
gcljeuzdu
 
Founder-Game Director Workshop (Session 1)
Founder-Game Director  Workshop (Session 1)Founder-Game Director  Workshop (Session 1)
Founder-Game Director Workshop (Session 1)
Amir H. Fassihi
 
SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....
SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....
SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....
juniourjohnstone
 
TCS AI for Business Study – Key Findings
TCS AI for Business Study – Key FindingsTCS AI for Business Study – Key Findings
TCS AI for Business Study – Key Findings
Tata Consultancy Services
 
Senior Project and Engineering Leader Jim Smith.pdf
Senior Project and Engineering Leader Jim Smith.pdfSenior Project and Engineering Leader Jim Smith.pdf
Senior Project and Engineering Leader Jim Smith.pdf
Jim Smith
 
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...
CIOWomenMagazine
 
Case Analysis - The Sky is the Limit | Principles of Management
Case Analysis - The Sky is the Limit | Principles of ManagementCase Analysis - The Sky is the Limit | Principles of Management
Case Analysis - The Sky is the Limit | Principles of Management
A. F. M. Rubayat-Ul Jannat
 
Training- integrated management system (iso)
Training- integrated management system (iso)Training- integrated management system (iso)
Training- integrated management system (iso)
akaash13
 

Recently uploaded (10)

Leadership Ethics and Change, Purpose to Impact Plan
Leadership Ethics and Change, Purpose to Impact PlanLeadership Ethics and Change, Purpose to Impact Plan
Leadership Ethics and Change, Purpose to Impact Plan
 
W.H.Bender Quote 65 - The Team Member and Guest Experience
W.H.Bender Quote 65 - The Team Member and Guest ExperienceW.H.Bender Quote 65 - The Team Member and Guest Experience
W.H.Bender Quote 65 - The Team Member and Guest Experience
 
一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证
一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证
一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证
 
Founder-Game Director Workshop (Session 1)
Founder-Game Director  Workshop (Session 1)Founder-Game Director  Workshop (Session 1)
Founder-Game Director Workshop (Session 1)
 
SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....
SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....
SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....
 
TCS AI for Business Study – Key Findings
TCS AI for Business Study – Key FindingsTCS AI for Business Study – Key Findings
TCS AI for Business Study – Key Findings
 
Senior Project and Engineering Leader Jim Smith.pdf
Senior Project and Engineering Leader Jim Smith.pdfSenior Project and Engineering Leader Jim Smith.pdf
Senior Project and Engineering Leader Jim Smith.pdf
 
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...
 
Case Analysis - The Sky is the Limit | Principles of Management
Case Analysis - The Sky is the Limit | Principles of ManagementCase Analysis - The Sky is the Limit | Principles of Management
Case Analysis - The Sky is the Limit | Principles of Management
 
Training- integrated management system (iso)
Training- integrated management system (iso)Training- integrated management system (iso)
Training- integrated management system (iso)
 

Introduction to Effective Communication