Presented at Intersection18 Conference - intersectionconf.com
A Dive into Delivering Strategic Value To Business And Customers
Enterprises face constant pressure to innovate on their products and services, while also adapting and evolving their organizational cultures. Despite an array of methods and approaches, there is a disturbing rate of poor performance and an even poorer success rate at balancing innovation across short, medium and long-term time horizons. The need to deliver more products or features and business changes in quicker cycles, has resulted in excessive focus on short-term innovation, and sometimes the delivery of the wrong things faster.
This February I taught a sold out class at General Assembly how to harness the power of design thinking. How to use observation and psychology. How to truly enjoy and analyze the experiences that occur every day. Look at the nuances at feed our loyalty to brands.
Design Thinking & Lean UX for Enterprise_UXNightAdam Williams
This is the Design Thinking framework the IBM Bluemix Garage uses to approach enterprise client work. It incorporates IBM Design Thinking, Lean Startup, and Lean UX Methodologies.
It was presented at CascadedSF's UXNight on 2/1/17 as SF Galvanize.
Design thinking is a powerful way to sift through hundreds of ideas in a short period of time.
When applied to social impact, nonprofits can gain the ability of clarity and focus that can be applied to marketing strategies, brand advertising campaigns, and donor engagement.
Special thanks to the AIGA Orlando chapter for allowing me the opportunity to facilitate this design thinking workshop with such an amazing group of individuals.
The Rapid Experimentation Field Guide is a tool to use when applying the design-thinking principles of rapid experimentation to determine how (and if!) your idea aligns with your customers' needs. It’s design-thinking with a splash of lean startup best practices to help you learn how to iterate on your ideas and make better, more successful decisions about evolving your products.
Design Thinking as new strategic tool. Presentation made to spark the discussion about innovation & inspiration and new business opportunities. And how to introduce Design Thinking as a strategic tool in your company.
Teresa Torres, Product Talk, @ttores
In this session, you’ll learn how to create shared context so that everyone on your team knows how to prioritize your experiments. You’ll also learn about two common Lean Startup mistakes and how to avoid them. Come prepared to work through a mini case study.
This February I taught a sold out class at General Assembly how to harness the power of design thinking. How to use observation and psychology. How to truly enjoy and analyze the experiences that occur every day. Look at the nuances at feed our loyalty to brands.
Design Thinking & Lean UX for Enterprise_UXNightAdam Williams
This is the Design Thinking framework the IBM Bluemix Garage uses to approach enterprise client work. It incorporates IBM Design Thinking, Lean Startup, and Lean UX Methodologies.
It was presented at CascadedSF's UXNight on 2/1/17 as SF Galvanize.
Design thinking is a powerful way to sift through hundreds of ideas in a short period of time.
When applied to social impact, nonprofits can gain the ability of clarity and focus that can be applied to marketing strategies, brand advertising campaigns, and donor engagement.
Special thanks to the AIGA Orlando chapter for allowing me the opportunity to facilitate this design thinking workshop with such an amazing group of individuals.
The Rapid Experimentation Field Guide is a tool to use when applying the design-thinking principles of rapid experimentation to determine how (and if!) your idea aligns with your customers' needs. It’s design-thinking with a splash of lean startup best practices to help you learn how to iterate on your ideas and make better, more successful decisions about evolving your products.
Design Thinking as new strategic tool. Presentation made to spark the discussion about innovation & inspiration and new business opportunities. And how to introduce Design Thinking as a strategic tool in your company.
Teresa Torres, Product Talk, @ttores
In this session, you’ll learn how to create shared context so that everyone on your team knows how to prioritize your experiments. You’ll also learn about two common Lean Startup mistakes and how to avoid them. Come prepared to work through a mini case study.
Intuit Immersion Workbook: Design with Emotion Intuit Inc.
Designing with emotion: a field workbook from Intuit. Immersion is about using emotional design to create awesome customer experiences. The workbook includes
an overview of Design for Delight (D4D), a message from Intuit President and CEO Brad Smith, and immersion activities to complete.
Zach Nies, Techstars , @zachnies
Rachel Weston Rowell, CA Technologies , @RachelAWeston
You know that Lean Startup techniques have helped your company move forward, and you know your competitors are successfully using those same techniques. To stay ahead of the competition, you need to find new ways to accelerate your company. The key is to use Lean to balance exploration and operation within your company. In this experience report, Zach Nies and Rachel Weston Rowell will share techniques and stories from startups to large organizations that have accelerated their growth by applying Lean thinking to how they operate their company and how they explore through uncertainty.
Strategic Business Transformation & BA Role in Design ThinkingAparna Ramesh K
One of the key responsibility of a BA is to be prepared for the ever changing business requirement. This case study highlights how the team of BAs have facilitated a leading ‘life’ insurer transform their business. From ideation phase to documenting requirements; from customizing wellness tools to assistance in creating wellness programs, BA team has worked alongside customers to rebrand themselves. This project execution showcases how important the role of Business Analyst is in design thinking
New Models of Purpose-Driven Exploration in Knowledge WorkWilliam Evans
The last 20 years have been a period of radical disruption and transformation in knowledge work. The "why, what, and how" of new value creation and delivery in knowledge-intensive work is shifting and the power has moved from the center to the edges. In his talk, Evans will explore the emergence of new methods of exploration, abductive ideation, and empirical validation that is changing how value creation happens. The very idea first introduced by Buckminster Fuller, when he said that everything was becoming ephemeralized—doing "more and more with less and less until eventually you can do everything with nothing"—or more recently when Marc Andreessen said, "software is eating the world," has had a direct impact on information-seeking and information-synthesizing behaviors. Evans will unpack how many of these models and methods are really the exaptation of Lean, Systems Thinking, and Design Thinking principles, transplanted from the world of manufacturing into the ephemeral world of knowledge work and knowledge management. He'll finish by showing how these models can frame the challenges posed by sense-making (experiential) change in knowledge work.
Will Evans explores the convergence of practice and theory using Lean Systems, Design Thinking, Theory of Constraints, and Service Design with global enterprises from NYC to Berlin to Singapore. As Chief Design Officer, he works with a select group of clients undergoing Lean and Agile transformations across the entire organization. Will earned his Jonah® from AGI, and serves on the Board of Advisors for Rutgers CX (Customer Experience) Program. Formerly, he was Design Thinker-In-Residence at NYU Stern.
Finding Innovation in the 500lbs GorillaKevin Cheng
Presentation at IA Summit 2007 on how we overcame fear, built trust and made believers out of the team to get time and support for dedicating time for innovation. Updated 2008 for AOL presentation.
Based on 4 years of research with over 400 companies - there are companies that succeed and companies that fail. The biggest difference between winners and losers is smart winners make good, even mediocre, ideas great over time.
This lecture introduces the ABCs of Innovation
A = Alignment
B = Build ideas
C = Communicate and Check
S = Learning Systems
And explains why a systematic application of these stages of development can help you build ideas faster while reducing the risks of failure.
To understand LeanUX, we'll introduce Lean, Lean Systems, and Lean Startup to situate LeanUX in context. This introduction and discussion will use Kanban to explore various aspects and ideas of LeanUX such as hypothesis formulation, assumptions gathering, multi-hypothesis testing and designing / running experiments to create tight feedback loops of customer insight.
We'll cover aspects of LeanUX research, which is conducted to gain a validated understanding of the user's problem hypothesis to understand if the problem we think customers have, is something they actually have before spending months and tens of thousands of dollars doing wasteful UX research & design time on a concept that delivers no customer value.
We'll also discuss lightweight techniques for sharing the research process with the entire team, covering the basics of customer research, interviewing, cognitive biases in user research, and how to create light-weight, rapid personas for solution hypothesis validation. We'll then cover collaborative ideation, designer pairing, and how lean teams work together to reduce batch size and increase the flow of customer business value increments - concepts mostly unheard of in product development teams following agile or waterfall ideologies.
Will Evans explores the convergence of practice and theory using Lean Systems, Design Thinking, and LeanUX with global corporations from NYC to Berlin to Singapore. As Chief Design Officer at PraxisFlow, he works with a select group of corporate clients undergoing Lean and Agile transformations across the entire organization. Will is also the Design Thinker-in-Residence at NYU Stern's Berkley Center for Innovation and Entrepreneurship.
Will was previously the Managing Director of TLCLabs, the world's leading Lean Design Innovation consultancy where he has brought Lean Startup, LeanUX, and Design Thinking to large media, finance, and healthcare companies.
Before TLC, he led experience design and research for TheLadders in New York City. He has over 15 years industry experience in design innovation, user experience strategy and research. His roles include directing UX for social network analytics & terrorism modeling at AIR Worldwide, UX Architect for social media site Gather.com, and UX Architect for travel search engine Kayak.com. He worked at Lotus/IBM where he was the senior information architect, and for Curl - a DARPA-funded MIT project when he was at the MIT Laboratory for Computer Science.
He lives in New York, NY, and drinks far too much coffee. He Co-Founded and Co-Chaired the LeanUX NYC conference, and is the User Experience track chair for the Agile 2013 and Agile 2014 conferences.
Be Like the Internet - 8 steps to success in a post 2.0 worldThor
This is v1.0 of a presentation that Lane Becker and Thor Muller are workshopping. It was delivered for the first time at WebVisions in Portland, ... less Oregon.
Creativity in learning and leadership has always been a hot topic in education. Creative leadership entails perceiving, thinking, and acting in novel ways to improve the life prospects of all pupils. In addition, creative leaders create the conditions, environment, and possibilities for others to be creative.
Phil Dillard, Black Ant, @PhilD0210
The objective of the Lean Startup 101 training is to introduce the concepts, terminology and approaches — and, to help organizations overcome resistance accepting the new approach so that exploration and learning can begin. This practical, interactive session will provide a solid foundation for advanced sessions, including the Lean Startup 201 & 301. This training is designed for practitioners in both the enterprise and in startups who are relatively new to the Lean Startup approach or who are seeking a quick refresher. Lean Startup 101 is a perfect way to kick off your week of Lean Startup!
Thanks to Lean Startup Co.’s law firm, Orrick, for being the sponsor for this track.
Driving UX, Design, & Development collaboratively through the EnterpriseLean Startup Co.
Amee Mungo, Digital Transformation at Capital One, leads a discussion on the Collaboration between UX, Design, and Development in Enterprise Organizations. With John Whalen (Founder, Brilliant Experience), Scott Childs (Experience Design Lead, Capital One).
Lean for Sharing Ventures: Four Times Harder, Four Times More Rewarding, Ted ...Lean Startup Co.
The structure, economics, and strategy of sharing economy companies dramatically complicate the design and validation of a successful business model. In this session with Ted Ladd, professor of internet economics and a research fellow at the Center for Disruptive Innovation at the Hult International Business School, you will learn, apply, and critique several Lean extensions to decrease risk and accelerate return for your sharing venture.
Come flying on Divergence Airways with Mike Biggs -"We always land"Mike Biggs GAICD
This talk takes you on a journey to understand what a 'discovery' period in your design and tech project currently looks like, through to what it could be.
Spoiler: It can be so much more, but you need to be prescriptive in the way you put together your team, and let go when you're going through the process. Oh and make specific time for non-specific things to happen.
You can have the greatest idea in the world, but it you can’t get other people excited about your idea it won’t go far.
A perfect pitch takes time to prepare. yYu'll learn about the 5Ps of any good pitch (problem, promise, proof, profit and passion) and 7 easy ways to make your next pitch better...
Deliverable: A pitch that people will understand and will inspire them to take action
There is a misconception that to be a startup you need to have a team that can build a full product. And only when the product is built can you attract customers and convince them to pay! But this approach takes a lot of time, and an abundance of resources that are unavailable to most entrepreneurs.
In this workshop, Poornima will share strategies for brainstorming, validating your idea, launching it, and even attracting early adopters who are willing to pay, as a scrappy startup.
Intuit Immersion Workbook: Design with Emotion Intuit Inc.
Designing with emotion: a field workbook from Intuit. Immersion is about using emotional design to create awesome customer experiences. The workbook includes
an overview of Design for Delight (D4D), a message from Intuit President and CEO Brad Smith, and immersion activities to complete.
Zach Nies, Techstars , @zachnies
Rachel Weston Rowell, CA Technologies , @RachelAWeston
You know that Lean Startup techniques have helped your company move forward, and you know your competitors are successfully using those same techniques. To stay ahead of the competition, you need to find new ways to accelerate your company. The key is to use Lean to balance exploration and operation within your company. In this experience report, Zach Nies and Rachel Weston Rowell will share techniques and stories from startups to large organizations that have accelerated their growth by applying Lean thinking to how they operate their company and how they explore through uncertainty.
Strategic Business Transformation & BA Role in Design ThinkingAparna Ramesh K
One of the key responsibility of a BA is to be prepared for the ever changing business requirement. This case study highlights how the team of BAs have facilitated a leading ‘life’ insurer transform their business. From ideation phase to documenting requirements; from customizing wellness tools to assistance in creating wellness programs, BA team has worked alongside customers to rebrand themselves. This project execution showcases how important the role of Business Analyst is in design thinking
New Models of Purpose-Driven Exploration in Knowledge WorkWilliam Evans
The last 20 years have been a period of radical disruption and transformation in knowledge work. The "why, what, and how" of new value creation and delivery in knowledge-intensive work is shifting and the power has moved from the center to the edges. In his talk, Evans will explore the emergence of new methods of exploration, abductive ideation, and empirical validation that is changing how value creation happens. The very idea first introduced by Buckminster Fuller, when he said that everything was becoming ephemeralized—doing "more and more with less and less until eventually you can do everything with nothing"—or more recently when Marc Andreessen said, "software is eating the world," has had a direct impact on information-seeking and information-synthesizing behaviors. Evans will unpack how many of these models and methods are really the exaptation of Lean, Systems Thinking, and Design Thinking principles, transplanted from the world of manufacturing into the ephemeral world of knowledge work and knowledge management. He'll finish by showing how these models can frame the challenges posed by sense-making (experiential) change in knowledge work.
Will Evans explores the convergence of practice and theory using Lean Systems, Design Thinking, Theory of Constraints, and Service Design with global enterprises from NYC to Berlin to Singapore. As Chief Design Officer, he works with a select group of clients undergoing Lean and Agile transformations across the entire organization. Will earned his Jonah® from AGI, and serves on the Board of Advisors for Rutgers CX (Customer Experience) Program. Formerly, he was Design Thinker-In-Residence at NYU Stern.
Finding Innovation in the 500lbs GorillaKevin Cheng
Presentation at IA Summit 2007 on how we overcame fear, built trust and made believers out of the team to get time and support for dedicating time for innovation. Updated 2008 for AOL presentation.
Based on 4 years of research with over 400 companies - there are companies that succeed and companies that fail. The biggest difference between winners and losers is smart winners make good, even mediocre, ideas great over time.
This lecture introduces the ABCs of Innovation
A = Alignment
B = Build ideas
C = Communicate and Check
S = Learning Systems
And explains why a systematic application of these stages of development can help you build ideas faster while reducing the risks of failure.
To understand LeanUX, we'll introduce Lean, Lean Systems, and Lean Startup to situate LeanUX in context. This introduction and discussion will use Kanban to explore various aspects and ideas of LeanUX such as hypothesis formulation, assumptions gathering, multi-hypothesis testing and designing / running experiments to create tight feedback loops of customer insight.
We'll cover aspects of LeanUX research, which is conducted to gain a validated understanding of the user's problem hypothesis to understand if the problem we think customers have, is something they actually have before spending months and tens of thousands of dollars doing wasteful UX research & design time on a concept that delivers no customer value.
We'll also discuss lightweight techniques for sharing the research process with the entire team, covering the basics of customer research, interviewing, cognitive biases in user research, and how to create light-weight, rapid personas for solution hypothesis validation. We'll then cover collaborative ideation, designer pairing, and how lean teams work together to reduce batch size and increase the flow of customer business value increments - concepts mostly unheard of in product development teams following agile or waterfall ideologies.
Will Evans explores the convergence of practice and theory using Lean Systems, Design Thinking, and LeanUX with global corporations from NYC to Berlin to Singapore. As Chief Design Officer at PraxisFlow, he works with a select group of corporate clients undergoing Lean and Agile transformations across the entire organization. Will is also the Design Thinker-in-Residence at NYU Stern's Berkley Center for Innovation and Entrepreneurship.
Will was previously the Managing Director of TLCLabs, the world's leading Lean Design Innovation consultancy where he has brought Lean Startup, LeanUX, and Design Thinking to large media, finance, and healthcare companies.
Before TLC, he led experience design and research for TheLadders in New York City. He has over 15 years industry experience in design innovation, user experience strategy and research. His roles include directing UX for social network analytics & terrorism modeling at AIR Worldwide, UX Architect for social media site Gather.com, and UX Architect for travel search engine Kayak.com. He worked at Lotus/IBM where he was the senior information architect, and for Curl - a DARPA-funded MIT project when he was at the MIT Laboratory for Computer Science.
He lives in New York, NY, and drinks far too much coffee. He Co-Founded and Co-Chaired the LeanUX NYC conference, and is the User Experience track chair for the Agile 2013 and Agile 2014 conferences.
Be Like the Internet - 8 steps to success in a post 2.0 worldThor
This is v1.0 of a presentation that Lane Becker and Thor Muller are workshopping. It was delivered for the first time at WebVisions in Portland, ... less Oregon.
Creativity in learning and leadership has always been a hot topic in education. Creative leadership entails perceiving, thinking, and acting in novel ways to improve the life prospects of all pupils. In addition, creative leaders create the conditions, environment, and possibilities for others to be creative.
Phil Dillard, Black Ant, @PhilD0210
The objective of the Lean Startup 101 training is to introduce the concepts, terminology and approaches — and, to help organizations overcome resistance accepting the new approach so that exploration and learning can begin. This practical, interactive session will provide a solid foundation for advanced sessions, including the Lean Startup 201 & 301. This training is designed for practitioners in both the enterprise and in startups who are relatively new to the Lean Startup approach or who are seeking a quick refresher. Lean Startup 101 is a perfect way to kick off your week of Lean Startup!
Thanks to Lean Startup Co.’s law firm, Orrick, for being the sponsor for this track.
Driving UX, Design, & Development collaboratively through the EnterpriseLean Startup Co.
Amee Mungo, Digital Transformation at Capital One, leads a discussion on the Collaboration between UX, Design, and Development in Enterprise Organizations. With John Whalen (Founder, Brilliant Experience), Scott Childs (Experience Design Lead, Capital One).
Lean for Sharing Ventures: Four Times Harder, Four Times More Rewarding, Ted ...Lean Startup Co.
The structure, economics, and strategy of sharing economy companies dramatically complicate the design and validation of a successful business model. In this session with Ted Ladd, professor of internet economics and a research fellow at the Center for Disruptive Innovation at the Hult International Business School, you will learn, apply, and critique several Lean extensions to decrease risk and accelerate return for your sharing venture.
Come flying on Divergence Airways with Mike Biggs -"We always land"Mike Biggs GAICD
This talk takes you on a journey to understand what a 'discovery' period in your design and tech project currently looks like, through to what it could be.
Spoiler: It can be so much more, but you need to be prescriptive in the way you put together your team, and let go when you're going through the process. Oh and make specific time for non-specific things to happen.
You can have the greatest idea in the world, but it you can’t get other people excited about your idea it won’t go far.
A perfect pitch takes time to prepare. yYu'll learn about the 5Ps of any good pitch (problem, promise, proof, profit and passion) and 7 easy ways to make your next pitch better...
Deliverable: A pitch that people will understand and will inspire them to take action
There is a misconception that to be a startup you need to have a team that can build a full product. And only when the product is built can you attract customers and convince them to pay! But this approach takes a lot of time, and an abundance of resources that are unavailable to most entrepreneurs.
In this workshop, Poornima will share strategies for brainstorming, validating your idea, launching it, and even attracting early adopters who are willing to pay, as a scrappy startup.
Explore this 3 pillar approach to strategy and decision making as a social entrepreneur. (These are slides from a live webinar presentation held October 21, 2015)
Very few businesses need more data - what they actually need is the time and skills to turn that data into something useful. To "know what they know" and act on it.
Thousands of business ideas are pitched each day. Some are enthusiastically embraced and supported; others are shrugged aside. Why is that? What makes a “good idea” good? More importantly, what will your organization regard as a business idea worthy of investment? In this presentation, you will learn the answers to these questions by exploring the decision making process and the specific criteria that investors and savvy senior executives use when evaluating business ideas.
These are the slides used in the 150 Startups kick-off workshop held at Bow Valley College May 12th to 14th that was facilitated by Evan Hu & Craig Elias
Startups don't win because of a great vision, but because of a superior strategy. If you want to have the superior strategy, you must simply have a better customer insight. Customer discovery principles can help you to get real insights about your customers.
The first rule is to fall in love with a problem, not your solution or business idea. You must have a clear picture what your product is hired to do. With customer interviews and different types of tests your job is to prove value hypothesis (that people are prepared to pay for your solution).
You can write down all your hypotheses on business model canvas, running lean canvas or even in a spreadsheet. Then you have to constantly sketch out alternative business models by asking yourself difficult questions and testing different assumptions.
Steps to customer discovery include developing a vision, setting the hypotheses, getting out of the building and performing a reality checks. The best way to start the customer discovery process is with the riskiest assumptions.
Important tools that can help you with customer discovery are also segmentation, personas, empathy map and value proposition canvas. After exploiting all the tools you should have a clear picture what are your customer's pains and gains and what are they willing to pay for.
When you are doing the customer discovery interviews to get the market insights you have to avoid doing any behavior predictions or being satisfied with compliments, opinions or stalling. What are you looking for is a real commitment from early-evangelists.
Remember, wrong assumptions are mother of all fu*ck-ups, and with customer discovery you can make sure you are not building your business based on the wrong assumptions.
VicHealth Physical Activity Innovation Challenge Concept Development Workshop...Doing Something Good
Our slides from the Concept Development Workshop with VicHealth Wed 10 September 2014. Participants, 12 teams, were finalists in the Physical Activity Innovation Challenge. They included representatives from sporting clubs and associations, health and fitness professionals, policy makers, entrepreneurs and change makers. The Concept Development Workshop was the third of a three-part workshop series to build capability in the sector to generate and implement innovative ideas to get Victorians active, and to help applicants for the VicHealth Innovation Challenge to develop their ideas to get the inactive active and reach the hard to reach. Participants were led through the development of a Business Model Canvas for their concept. Learn more about the VicHealth Innovation Challenge here: http://challenge.vichealth.vic.gov.au/
Lean Innovation Principles to Drive Nonprofit ImpactVirtuous Software
Learn how other nonprofit organizations around the country are reviving their entrepreneurial spirit to move faster, act bolder, and drive deeper impact for their organizations. Find out how you can use the Lean Innovation principles of Empathy, Experiments, and Evidence in your work to help your organization vet opportunities, stay relevant, and increase impact.
In this webinar, participants will learn the following:
The importance and benefits of applying Lean Innovation in nonprofit and social impact organizations
What the three E’s of Lean Innovation look like in practice: Empathy, Experimentation, and Evidence
Some simple ways you can start to awaken the entrepreneurial spirit inside your organization
The First 2 Steps to the Epiphany: Customer Discovery, Customer Validation an...Jason Evanish
An outline of the key parts of the first two steps of Steve Blank's Four Steps to the Epiphany as well as how to do customer development interviews.
I'm writing a book on How to Build Customer Driven Products based on tactics like the ones in this presentation. You can sign up to learn more here: http://eepurl.com/RZoO9
Similar to Intersection18: When a Framework Meets a Roadmap, New Vistas Open - Curtis Michelson and Michael Lachapelle (20)
Intersection18: Growing Human-Centred Design Across Queensland Government - I...Intersection Conference
Presented at Intersection18 Conference - intersectionconf.com
Iain Barker
Co-Founder and Principal, Meld Studios
Karina Smith
Principal, Meld Studios
Queensland Government faces complex service challenges that design is uniquely placed to address. With a drive to put customers at the centre service delivery, the Government is on a journey embed design practices at scale in order a more customer-centred approach to designing and improving government services.
Meld Studios worked alongside OSSSIO and other state government departments to apply an human-centred design approach to developing a framework for building design capability. This resulted in a solution appropriate for and specific to the context of government, accommodating the diversity of roles, existing processes, culture and constraints.
We co-designed a capability building framework that contextualises human-centred design specifically within government, acknowledging the nuance of operations and integrating with existing processes. We engaged with staff in a diversity of roles and levels across government agencies to create a shared understanding of the environment in which services are created and delivered including people involved and existing processes. Together we identified the factors that contribute to the successful adoption of design, and the constraints and challenges unique to the government context.
This approach to embedding a human-centred design mindset and practices was piloted on a series of live projects with design problems that involved customer service centres, culture change, physical and digital service experiences, from research through to prototyping and testing of concepts.
Our work has had a huge impact on how staff across agencies and partners to Queensland Government work. This work won Best in Class for Service Design and Good Design Award® of the Year at Australia’s Good Design Awards.
Intersection18: Levelling up Innovation - Nadja Peltomaki and Johannes StockIntersection Conference
Presented at Intersection Conference - http://intersectionconf.com/
Johannes Stock
Principal Consultant & Design Strategist, Futurice
Nadja Peltomaki
Business Strategist, Futurice
How Lean Service Creation (LSC) and an IoT-Service-Kit help you and your team to co-create digital service ecosystems.
What is the Masterclass about?
Innovation work is hard. Given the the pace of change in business, the complexity of company environments, and the diversity of teams, we need new ways of working. In this masterclass, designers will become familiar with two well-proven tools that enrich their design repertoire. Deeply rooted in human-centred design, these tools increase agency and allow everybody to be an active contributor to the innovation process. Its inclusive, non-competitive nature makes it a perfect fit for every team that wants to level up their innovation game.
Intersection18: Self-Management and the Process Centric Organization - Sasha ...Intersection Conference
Presented at Intersection Conference - http://intersectionconf.com/
Sasha Aganova
Managing Partner, Process Renewal Group
Imagine a company with no bosses and no time or money wasted on complex layers of management. This is a reality today for a growing number of organizations that are adopting self-management structure. These organizations achieve true organizational agility and eliminate unnecessary management overhead activities. While the self-management organization come in different shapes and sizes, there is one common aspect between all of them, and that is a focus on process management. In fact, an end to end process view becomes the common language that the various teams use to communicate, and operate on a daily basis.
In this session Sasha will:
• Discuss how self-management enables a highly scalable and agile enterprise
• Learn the essence of end to end value process management as can be applied in any organization
• Understand how some self-managed organizations operate
• Develop an appreciation for how process management is critical for self-managed organizations
Intersection18: Anarchy as a Way to Deal with the Chaos - Jiri FabianIntersection Conference
Presented at Intersection18 Conference - intersectionconf.com
Jiri Fabian
Founder, TopMonks
Jiri talks about anarchistic companies and why they are an interesting opportunity for many organisations. Jiri's companies are all either anarchistic and meritocratic. He shares his opinion on why anarchy and meritocracy in general can make a happier workplace able to quickly adopt to ever changing outside conditions.
Intersection18: From Wireframing Applications to Designing Organizations - Ro...Intersection Conference
Many, if not all, enterprise organizations are in a digital and agile transformation. Transformations that should lead to better digital services and faster delivery of customer value and therefore offer ample opportunity to design excellent customer experiences.
In reality however these transformations are driven from a technology or operational excellence perspective and the organization consultants leading the change often have a blind spot when it comes to the role and implementation of design. The result is that the different design activities within the organization remain unaligned, that designers are not sufficiently integrated nor in control of the design process and that design management loses grip on the quality of the customer experience.
In the first part of his presentation Rob will explain how the digital transformation triggered internal design activities and how an organization can be made customer centric and design friendly by “hacking” the agile transformation. In the second part Rob will introduce a new transformation enterprises should be in if they want to remain relevant in the future: the experience transformation.
Intersection18: Enterprise Maps to Navigate Complexity - Annika Klyver and Ce...Intersection Conference
Presented at Intersection18 Conference - intersectionconf.com
We will share our journey into the complexity of an enterprise and show how an enterprise map, The Milky Way, gave us a solid foundation on which we build a better understanding of how all parts of the enterprise collaborate to embrace innovation, generate customer value and safeguard an understanding of what needs to be improved throughout an organization and why.
The Milky Way has become a navigational tool for us in our ambition to create a true learning organization that thrives in the changing world, where rapid product and service development is mandatory as well as adapting to the constant changing ecosystems we are a part of.
Intersection18: Agile Business Architecture Enabling Agility of Business & IT...Intersection Conference
Presented at Intersection18 Conference - intersectionconf.com
The key to business architecture is focusing on re-defining the business complexity in terms of highly reusable, independently re-designable, as-simple-as-possible, pattern-based modules (“construction blocks”), which
• Have clear boundaries, clear interactions with other business modules, and clear internal requirements
• May be utilized in multiple business processes of multiple lines of business
• May be out-sourced, in-sourced, or consolidated as internal/external business services
• May be rapidly modified by applying different sets of business rules, and
• Can be independently developed with agile IT methods (by designing the above modules to enable appropriate componentization for, say, SCRUM backlogs prioritizing/planning)
Intersection18: Meta & Meet: The Core of your Digital and Physical Workplace ...Intersection Conference
Presented at Intersection18 Conference - intersectionconf.com
This session focuses on the necessary unifying basic infrastructure for the company that you are designing. We provide cases and theory of what's possible through a unifying digital workplace that has a huge potential to connect people, information and things.
The cases that we show are practices from the Flemish Green Party, the Port of Antwerp Authority and some other Belgian organisations that have started their search for more unifying digital workplaces, and that I support as an employee and freelancer.
Organisations, corporations, companies have the mission to be ONE: one group of people gathering around one mission and goal. And to achieve that goal, they start a never-ending process of organising things, information and people.
But the traditional hierarchical, waterfall-type, unifying mechanisms fail today. The VUCA world makes it much harder than it used to be. Volatility, complexity, ambiguity, uncertainty force every member of the organisation to be a sensor and an agent connecting and dynamizing inner and outer networks. But is our organisation built for this information-model?
Intersection18: Patterns for Decentralised Organising - Richard D. Barlett an...Intersection Conference
Presented at Intersection18 Conference - intersectionconf.com
Patterns for Decentralised Organising
If you’re interested in the future of work, you may have heard rumours about Enspiral, a network of 200 entrepreneurs in New Zealand working on “stuff that matters”. The network is composed of many start-ups and small co-ops experimenting with radical self-management practices, decentralised ownership, and shared leadership.
Nati and Rich come from one of those co-ops in the network, a software company called Loomio. With Loomio we’re building a tool for deliberation and collaborative decision-making. Recently we launched The Hum, a consulting company providing practical guidance for decentralised organisations. Our focus has expanded beyond just software, to consider the cultural and structural elements that support people to thrive and create humming teams.
In this talk we’ll share a sample of the patterns, considering the cultural and structural elements required for a thriving decentralised organisation. We’ll look at decision-making methods, digital collaboration tools, and rhythms for continuous improvement, as well as more subtle topics such as power imbalances, interpersonal skills, and emotional intelligence.
Intersection18: The Imperative for Simplicity, Speed, and Scale - Dr. Raj RameshIntersection Conference
Presented at Intersection18 Conference - intersectionconf.com
The environment around us is changing fast.
At work, as an employee in a business, you realize that businesses have to change, transforming themselves rapidly to offer remarkable customer experiences, at speed, and at scale. Companies that say, sell books cannot just stop with the selling part. Rather, they have to build relationships with customers, offer recommendations on what others like them read, enable them to follow their favorite authors, make writing reviews easy, and enable their customers to read the book at any place and any time, on the channel they prefer.
We explore the various topics from business strategy to execution in the context of transforming an organization. We’ll discuss some of the real-life examples of what to do and what not to do.
I’ll share examples of how architecture, design, and technologies such as artificial intelligence (AI) could be integrated to deliver on the promise of simplicity, speed and scale. By the end of the talk, you will have clarity on how to think big, start small, and scale fast.
Intersection18: From a "Simple" App Challenge for Astronauts to an Enterprise...Intersection Conference
How a “simple” app implementation for a client in the Space Industry, helped our team to identify, isolate and rethink the whole procedures and communications our client had. Sometimes we focus on the tree, in this case a space rocket, and we miss the forest... in our case the galaxy. We will go through the tools used for building the app and how they unveiled pain-points and challenges within the organization itself. Sometimes we need to build a tool to explain what major changes should be faced within an enterprise.
Presented at Intersection18 Conference - http://intersectionconf.com/
Milan Guenther
Partner, EDA - http://enterprisedesign.io/
Author of INTERSECTION - http://the.intersectionbook.com/
"Broken customer relationships, silos and misalignment, disengaged employees, lack of purpose, operations failures, overpromising underdelivering brands, lack of trust, power play and politics, complicated systems... are symptoms of bad Enterprise Design. Any great product, service or experience relies on an enterprise designed to deliver."
Milan Guenther
When calling for contributions to our 5th conference edition, we witnessed a shift: from the undercover practice of the past, retro-fitting UX/Service Design or Business/Enterprise Architecture initiatives, to clearly scoped and mandated Enterprise Design stories. More than just a common ground, we see that applying design practice holistically and systemically can bring about innovation, and make transformation work. We found further evidence for Enterprise Design's "coming of age" in the results of our practitioner surveys on Enterprise Design definitions and artifacts.
This conference is still at the intersection of various fields. Enterprise Design questions are transversal topics for anyone concerned with Scaling Ambitious Endeavours by design: agility and self-organization, complex systems and design leadership, making links and leaps to facilitate execution.
More than ever, we believe enterprises can and need to be designed. We are engaged in building a network of practitioners around Enterprise Design as a discipline.
Milan will give an overview of the conference program and speakers, and talk about what's next in the emerging field of Enterprise Design.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
12. • How deep is our customer empathy?
• How far and wide is our view?
• Can we see back to the beginning?
• What are the emerging scenarios?
• How many perspectives can we include?
• Can see ‘between the lines’ (subtext)?
• Can we make room for this idea?
• What’s different, unique, truly our own?
• How can this grow or scale?
• Do our mindsets align with this ambition?
• What new signs/symbols do we need?
• How do we need to adapt/change?
• What can we learn?
• What part can we do right now?
• What’s the smallest part to validate?
• Who can expedite these decisions?
• Are we being proactive, not reactive?
• When did we last have a success?
• Does anyone even care about this?
• How can I let others into my story?
• What’s a fun way to share this idea?
• How can this conflict be helpful?
• Who have I trusted with my important work?
13. – Ravi Venkastessen, Microsoft India
“All of our pressing problems… require
those with a stake, and the power to act, to
come together in open dialog, create a joint
diagnosis, and a deep commitment to
moving forward together.”
14. – Steve Denning
“A new kind of business culture is
emerging…searching out opportunities,
finding solutions through rapid
experimentation, and achieving agility
through decisiveness.”
26. risks
Any issues to flag?
what: DELIVER
NEXT UP
in progress
REVIEW
DONE
TARGET OUTCOMES
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Attribution-NoDerivatives 4.0 International License
PROGRESS
What’s the latest?
outcome delivery.comGabrielle Benefield
outcome delivery.com
Gabrielle Benefield
This work is licensed under a Creative Commons
Attribution-NoDerivatives 4.0 International License
WHO
Who are your target customers?
What motivates them?
• Problems & Jobs?
• Pains & Gains?
BUSINESSOUTCOMES
What are the business drivers?
How will you measure success?
CUSTOMEROUTCOMES
What do the customers care about?
How will you measure their outcomes are met?
CONSTRAINTS
What are the risks, and constraints?
Are the constraints fixed, firm or flexible?
WHY
What is the current situation and context?
What problem are you trying to solve?
What is the driving need?
A memorable name to capture the essence of the idea
Why are you doing this?
Purpose
Name
ENABLERS&Influences
What is your business strategy, type of innovation and growth strategy?
What conditions and levels of quality do you need?
Who do you need to help make this happen?
wHY:DISCOVER
RESOURCES CANVASES
Product Name Date
This work is licensed under a Creative Commons
Attribution-NoDerivatives 4.0 International License
HOW: OPTIONs
hypothesis / OUTCOME scoreresearch experiment implement
outcome delivery.com
Gabrielle Benefield
OPTION IMPACT insights ADAPT
What impact did you make
to the Outcomes?
What did you try? What have you learned? What are the next steps?
Product Name Date
This work is licensed under a Creative Commons
Attribution-NoDerivatives 4.0 International License
what: learn
outcome delivery.com
Gabrielle Benefield