Skilled Worker looking to use creativity and skills to make your company better!

1. Zachary A. Jones
Upper Marlboro, MD 20772
Mobile: 240-888-3491
Email: zjones86@gmail.com
www.linkedin.com/in/Zachary13Jones
Skilled, motivated, and detailed worker with five plus years’ experience in the customer service industry,
library, logistics, shipping, as well as materials management. Familiar with resolving customer, vendor, and
courier issues. Motivated, educated, and customer service focused individual who will bring accountability,
creativity, energy, and responsibility. Areas of expertise include:
-Customer Service -Acquisitions -Data Entry
-Materials Management -Research/ Reference -Program Coordinating
-Record Management -Inventory Management -Customer Problem Resolution
-Project Management -Library Information Service
Work
Experience:
Prince Georges County Memorial Library System
9601 Capital Lane
Largo, MD 20774 United States
Supervisor: Luis Labra (301)850-0475 or (301)336-4044
02/2014 – Present
Hours per week: 40
Library Associate II
Duties, Accomplishments and Related Skills:
Provides reference, reader’s advisory, and computer assistance to library customers
and provides instruction on the use of library catalog and online databases. Aid with
programming for library customers. Assists with circulation desk duties as needed. These are
duties such as, issuing library cards, checking in/out of materials, renewal of material, and
customer accounts. Assists with the management and review of the library collection.
Participates in the maintenance and development of the library collection by
weeding/maintenance assigned areas and identifying library materials in need of
replacement. Develops and maintains library display areas and posts community notices.
Collaborates and process inter-library loan requests as needed using ILL/OCLC databases
such as, Marina and WorldCat. Creates and maintains customer library accounts as needed in
regards to Inter-library loan process. Performs routine data entry including entering
customer information into library databases and creating accounts. Prepares
correspondences and reports for supervisors and staff within the Integrated Library System.
Creates and maintains office files and department records appropriately for particular events
and daily activities. Trains volunteers as needed for assistance with library programs and
activities. Acts as an ambassador and advocate for the library through promoting the services
of the system. Attends meetings, training, and workshops as assigned in order to stay current
with library trends. Assists with other special projects as required. Participates in the daily
operations of a full service branch library by staffing the information desk. Responds to
customer questions regarding both in-print and online library materials and services in the
library departments.
Performs other duties as assigned.
-Passport Acceptance Agent*
-Helping and Composing Policy, Procedures, and Orientation for Information Staff
-Assisting and Operating Library Programming
-Aiding Customers with computer related questions such as Uploading, Downloading,
-Word Processing, External Hard drives, Email, Adobe, Microsoft Office, Printing,

2. Scanning, and Faxing
-Assist with job seeker services, Formatting Resumes, Navigating job sites.
Handles supervisory responsibility in absence of supervisor (opening and closing procedures,
reference point for maintenance and IT issues within branch)
Accomplishments
 2/2014-10/2014, Family Game Night
Managed a program which dedicated 2 hours to kids and families for bonding and
playing board games, cards, and other educational material.
 7/1/2014 Became the IT Liaison for my Library Branch (PGCMLS-Largo-Kettering)
 10/2014, Model Car Mechanics Program, PGCMLS Largo Kettering
I developed and coordinated a program geared for boys between the ages of 8-13
with an interest in automobiles. The Program combined the interest of automobiles a
topic most boys are interested in and core principles of STEM (Science, Technology,
Engineering, and Math).The program taught fundamental principle of automotive
technology while building small scale model cars in relation to the topics covered.
Some of the subject matter was that of aerodynamics, engines, and green/electric
cars.
 5/27/2015 Certified Library Associate, Maryland State Public Libraries, Library
Associate Training Institute, Completed 90 Continuing Education Credits for 5 year
Certification
 2/3/2015-Current, US Passport Acceptance Agent*, United States Department
of State
Verifies US Passport applications for international travel. Ensure that applications are
completed and necessary supportive documentation is provided. Complete necessary
transmittal documentation and financial information for Library System and U.S.
Department of State. Assures that completed applications are mailed to designated
facility for processing.
 5/2014-Current, Summer Reading at Your Library
Yearly program during summer months sponsored by the library but activities are
designated by branch staff for each particular branch. Designed and set up branch for
the events. Also assisted with the registration of the participants.
Coordinated programs and contest for children to adults to promote reading during
the summer vacation. Activities consist of reading logs, interactive STEM Programs,
and outside presenters.
 11/2015, STEM For Families, Circuits
I co-coordinated and co-operated a month long hands-on program, which introduces
children and young adults ages 5 to 18 to the fundamental principles of electrical
circuits. Assembling electrical circuit boards Learning about the foundations of
circuitry such as, closed circuits, parallel circuits, and series circuits.
 11/2015-12/2015, Adult Movie Night/Family Movie Night
Configured conference room and operated audio visual equipment to show movies.
 12/2015 Became branch Representative for Social Media Team for the Library
System
Think tank group makes suggestions, plans, and executes better means of promoting
the Library via social media
 5/2016-Current, PGCMLS Workforce Development, Largo-Kettering Library
Branch
I surveyed the community, and developed programs and workshops for those looking
to improve skills forthe workforce or future career. These programs are geared to
audience age range of 18 and older. These programs will consist of activities such as
Computer skills, mock interviews; resume building, as well as interview etiquette.

3. This program aimed to develop the work skills of public to better prepare them for
the workforce.
Prince Georges County Memorial Library System
9601 Capital Lane
Largo, MD 20774 United States
Supervisor: Gloria Watson (301)699-3500 x6136
08/2011 - 02/2014
Hours per week: 40
Materials Management Assistant I
Duties, Accomplishments and Related Skills:
Prepared materials for Integrated Library System (ILS) data entry for the entire library
system. Also prepared the materials for other services of the library such as Interlibrary loan,
material repair, and also the disposal of materials. Greeted, assist, and provides direction for
Central Service Facility visitors (vendors, contractors, county representatives, and
administration). Assisted delivery drivers with loading and verification for outgoing
shipments and unloaded shipments from using proper equipment (hand trucks, manual pallet
jacks, carts). Developed relationships with shipping companies and drivers (UPS, USPS,
FedEx, R&L, DHL, and interlibrary delivery services).Responsible for the maintenance of office
equipment (copier, fax, and scanner). Accurately received and verifies shipments against
purchase orders and packing slips in accordance with established procedures by designated
deadlines. Logs incoming mail/packages on spreadsheets using Microsoft Excel application
(Amount, Shipping Company, Category). Assist Finance/Procurement department by
verifying shipments and creating packets containing packing slips, purchase orders, invoices,
and logs. Immediately brings discrepancies to the attention of the Materials Management
Assistant II assigned the account or, if unavailable, the Acquisitions Supervisor. Accurately
and neatly notes barcoding statistics and also distributes barcoded materials in accordance
with established procedures by designated deadlines. Ensured security of materials by
following established procedures on an ongoing basis, such as storage procedures. Served as
backup to Materials Management Assistant I (shipping).Accurately receives and verifies
shipments against invoices and packing slips in accordance with established procedures by
designated deadlines. Sorts and distributes mail for staff at the Central Services Facility within
two (2) hours of receipt. Affixes date due labels on magazines in accordance with established
procedures by designated deadlines. Proficiently perform in all phases of Materials
management (Receiving, Acquisitions, Cataloging, Processing, and Shipping).
Food Lion, LLC.
9500 North Crain Highway
Upper Marlboro, MD United States
Supervisor: Clarence Tasker (301)599-6022
08/2006 - Present
Hours per week: 20
Grocery Stocker
Duties, Accomplishments and Related Skills:
Unloading of freight from delivery trucks. Knowledge of both manual and power
jacks to aid in removal of freight. Knowledge in the manually operated bail machines
(compactors), empty machines, and prepare for usage. Trained new stockers in the
duties and responsibilities of the position. Customer service and planning
skills. Working as a part of a team and a department. Responsible for the Organizing
and breakdown of incoming freight by aisle, replenishing shelves, and conditioning of
store. Inventory management and organizational set-up, cataloging, and
maintenance. CAO database used for inventory task within the store. Time

4. management, as all must be done within an 8 hour period. Accountability to finish
designated projects.
Amid East
1730 M St NW
Washington, DC 20036 United States
Supervisor: Dennis Turner (202)776-9600
05/2006 - 06/2006
Hours per week: 40
Temporary Data Analyst
Duties, Accomplishments and Related Skills:
Responsible for the entry of finances and creating organized work sheets with
company finances. Usage of Company data entry system for finances, also location of
finance information of other company branches. Time management, meeting
deadlines, and Microsoft Office (Word, Excel,).
Carey International
4530 Wisconsin Avenue NW
Washington, DC 20016 United States
Supervisor: Greg Page (202)895-8819
04/2005 - 09/2005
Hours per week: 40
Customer Service Representative
Duties, Accomplishments and Related Skills:
Responsible for answering the telephones (call center environment) and addressing the
service issueof clients. Use of company database (CES) to process claims,
reimbursements, data entry, and other service advisories. Produce letters of
correspondence to clients addressing service claims and resolutions. Meeting deadlines
and time management. Working in a team environment. Accountability and management
of volume service advisories. Knowledge of Microsoft word, excel, and other Microsoft
office programs. Created organized log of things such as reimbursements, letters of
apology, and customer issues.
Education:
08/2009 University Of Maryland College Park, MD United States
Bachelor of Arts Degree
Credits Earned: 125 Semester hours
Major: American History
Relevant Coursework, Licenses and Certifications:
History Major/Concentration American History and African American History
Background History of Multiple Regions, Cultures, and People.
How to thoroughly research and present research in organized fashion.
Critical and Comparative Reading.
Analytical Skills
Critical and Analytical Thinking
05/2004 Bishop McNamara High School Forestville, MD United States
High School Diploma
Job Related
Training:
Knowledge of Microsoft Operating System (Windows) and Applications
- Word, Excel, PowerPoint, Office, Outlook, Publisher, and Google+.
Knowledge of Adobe Reader, Adobe Acrobat, and Blackboard

5. Proficient with Integrated Library Systems, Database Management, Company Specified
Databases.
-CES, customer Service based database used to record customer service issues as well as
billing and details of service requested
-CAO, Inventory database used at Food Lion for inventory and ordering management
-Polaris, Integrated Library System database that houses item, bibliographic, and customer
records for the entire library system.
Data Entry, Maintaining Customer Accounts, Records Management
Clerical Skills (copying, printing, faxing , mailing, binding, and scheduling)
55+ Word per Minute Keying
Call Center Environment Expertise (answering phones and dealing with customer issues)
Knowledge and ability to troubleshoot printers, copiers, fax, scanners, bindery machines,
compact disc cleaning devices, and other office related machines.
Shipping and Receiving Procedures (Verification, Pallet Jack Use (Manual and Electric), and
Tracking)
*References
available
upon request