The document provides an overview of the housekeeping department activities at Coventina Lake Suites. It discusses that the housekeeping department takes pride in keeping the hotel clean and comfortable to create a home away from home for guests. It also notes that the operations followed by housekeeping staff aim to provide clean, attractive, and welcoming surroundings. Finally, it states that the overall goal is to ensure guest satisfaction through high quality housekeeping services.
This document provides a detailed layout of the different rooms and areas within a hotel housekeeping department. It describes rooms for storing fresh flowers, cleaning supplies, lost and found items, and housing the executive housekeeper. Additional areas discussed include a housekeeping control room for staff communications, a secretary's room, sewing room, large linen and uniform storage rooms, an exchange counter, and an on-site laundry facility. The layout is designed to efficiently support housekeeping operations and maintain clean, safe guest rooms.
this topicis about the various basis of hotel classification. hotels are classified according to size, number of rooms, location, type of clientell, star category, etc
This document classifies hotels based on various factors such as ownership, size, location, facilities and services offered. It discusses different ownership models including independently owned, chain owned, franchised hotels. It also categorizes hotels based on size, location targeting business travelers, airports, resorts etc. Finally, it describes the star rating system used in India to categorize hotels from 1 to 5 stars based on facilities and services provided.
The document provides information about the Radisson Blu Resort in Goa, India. It describes the facilities and amenities available at the resort, including 132 rooms and suites, two swimming pools, a spa, and three restaurants. It also outlines the different room types (Superior, Premium, Executive Suite, Radisson Suites) and details their features. The document concludes with contact information for the resort and acknowledgments.
Importance of Laundry Department in 5-star hotels Apurba Lahiri
This document summarizes research on the importance of the laundry department in five-star hotels. It analyzes data collected from hotel employees and guests regarding the laundry department. The research found that while laundry is an important function, it often has a low priority and lacks technological upgrades. Both employees and guests identified room for improvements like updated machines and equipment. The conclusion states the laundry department needs to be considered more holistically and offers options beyond just output. Suggestions include optimizing capacity, regular equipment maintenance, and using technology to improve efficiency.
Unit 1 the role of housekeeping in hospitality operationsNicole Hay-Walters
The document discusses the role of housekeeping in hospitality operations. It provides details on typical cleaning responsibilities of the housekeeping department, which include guest rooms, corridors, public areas, pools, offices, storage areas, linen rooms, and back-of-house areas. The document also outlines various tools used by housekeeping for planning, such as occupancy reports from the front office, and explains the executive housekeeper's role in organizing the department and basic management functions. Communication between housekeeping and other hotel departments like front office, engineering, and sales is also covered.
Vivanta by taj industrial training reportIHM family
This document provides an overview of different departments in the hotel industry through a series of brief descriptions:
1) It introduces the Vivanta hotel brand and describes the housekeeping department's important role in guest accommodation and cleanliness.
2) It discusses the kids club which provides activities for guests and the presenter's enjoyment of crafts.
3) The food and beverage department is responsible for food quality and service across restaurants and bars.
4) Requirements are outlined for various food service roles, including good customer skills, organization, and ability to work as a team under pressure.
5) Brief descriptions are provided of the kitchen training experience and guidance received from chefs.
ITC WELCOM HOTEL DWARKA INDUSTRIAL TRAINING REPORT ROMIL HARRISON
This document is a training report submitted by Romil Advin Harrison detailing their 10 week industrial training at WelcomHotel Dwarka in New Delhi. The report provides an overview of the hotel and its facilities including 393 rooms and suites as well as restaurants, meeting spaces, and amenities. It then describes Romil's experiences working in and learning about the front office, housekeeping, food and beverage service, and food production departments at the hotel.
This document provides a detailed layout of the different rooms and areas within a hotel housekeeping department. It describes rooms for storing fresh flowers, cleaning supplies, lost and found items, and housing the executive housekeeper. Additional areas discussed include a housekeeping control room for staff communications, a secretary's room, sewing room, large linen and uniform storage rooms, an exchange counter, and an on-site laundry facility. The layout is designed to efficiently support housekeeping operations and maintain clean, safe guest rooms.
this topicis about the various basis of hotel classification. hotels are classified according to size, number of rooms, location, type of clientell, star category, etc
This document classifies hotels based on various factors such as ownership, size, location, facilities and services offered. It discusses different ownership models including independently owned, chain owned, franchised hotels. It also categorizes hotels based on size, location targeting business travelers, airports, resorts etc. Finally, it describes the star rating system used in India to categorize hotels from 1 to 5 stars based on facilities and services provided.
The document provides information about the Radisson Blu Resort in Goa, India. It describes the facilities and amenities available at the resort, including 132 rooms and suites, two swimming pools, a spa, and three restaurants. It also outlines the different room types (Superior, Premium, Executive Suite, Radisson Suites) and details their features. The document concludes with contact information for the resort and acknowledgments.
Importance of Laundry Department in 5-star hotels Apurba Lahiri
This document summarizes research on the importance of the laundry department in five-star hotels. It analyzes data collected from hotel employees and guests regarding the laundry department. The research found that while laundry is an important function, it often has a low priority and lacks technological upgrades. Both employees and guests identified room for improvements like updated machines and equipment. The conclusion states the laundry department needs to be considered more holistically and offers options beyond just output. Suggestions include optimizing capacity, regular equipment maintenance, and using technology to improve efficiency.
Unit 1 the role of housekeeping in hospitality operationsNicole Hay-Walters
The document discusses the role of housekeeping in hospitality operations. It provides details on typical cleaning responsibilities of the housekeeping department, which include guest rooms, corridors, public areas, pools, offices, storage areas, linen rooms, and back-of-house areas. The document also outlines various tools used by housekeeping for planning, such as occupancy reports from the front office, and explains the executive housekeeper's role in organizing the department and basic management functions. Communication between housekeeping and other hotel departments like front office, engineering, and sales is also covered.
Vivanta by taj industrial training reportIHM family
This document provides an overview of different departments in the hotel industry through a series of brief descriptions:
1) It introduces the Vivanta hotel brand and describes the housekeeping department's important role in guest accommodation and cleanliness.
2) It discusses the kids club which provides activities for guests and the presenter's enjoyment of crafts.
3) The food and beverage department is responsible for food quality and service across restaurants and bars.
4) Requirements are outlined for various food service roles, including good customer skills, organization, and ability to work as a team under pressure.
5) Brief descriptions are provided of the kitchen training experience and guidance received from chefs.
ITC WELCOM HOTEL DWARKA INDUSTRIAL TRAINING REPORT ROMIL HARRISON
This document is a training report submitted by Romil Advin Harrison detailing their 10 week industrial training at WelcomHotel Dwarka in New Delhi. The report provides an overview of the hotel and its facilities including 393 rooms and suites as well as restaurants, meeting spaces, and amenities. It then describes Romil's experiences working in and learning about the front office, housekeeping, food and beverage service, and food production departments at the hotel.
Interdepartmental co-ordination of Housekeeping DepartmentMohana Rangan
The document discusses the importance of interdepartmental coordination for the housekeeping department in a hotel. It outlines that housekeeping must coordinate closely with front office, food and beverage, stores, purchase, personnel, sales and marketing, maintenance, and security. Specifically, it provides examples of coordination needed with front office regarding room status updates, VIP guests, and daily reports. It also gives examples of coordination with food and beverage around linen exchange and banquet preparations. Maintenance coordination is discussed for repairs and security coordination involves fire prevention and key safekeeping. Coordination across all departments is essential for guest satisfaction and hotel operations.
This document provides an overview of hotel housekeeping. It begins by defining housekeeping and the objectives of hotel housekeeping, which include maintaining cleanliness, using quality cleaning equipment, and decorating interior spaces. It then describes the functions of the housekeeping department, including cleaning rooms and public areas, bed making, linen management, and laundry services. The document outlines the organization chart and areas of responsibility for the housekeeping department. It also details the layout of the housekeeping department and functions of its subdivisions like the executive housekeeper's office, housekeeping desk, laundry, linen room, and more. It concludes that housekeeping is critical for maintaining cleanliness standards and ensuring guest comfort.
Regarding Housekeeping and Revenue collecting Out lets in house keeping department.Room Layout, Room aminities and Bathroom aminities proviede by the hotel to te guest.
The document discusses technological trends in the hospitality industry related to housekeeping operations. It outlines several technologies including mobile keys that allow guests to unlock doors with their phones, the Optii Keeper system which optimizes housekeeping schedules in real time, robots being used for some hotel staffing functions, and the Ezi Maid bed lifting system which assists housekeepers in making beds. The trends are revolutionizing the hospitality industry and improving processes like predictive cleaning times and labor management, while high speed internet is also important for guests. However, technology cannot completely replace human interaction in hospitality.
Vihas Hotels is a 61 room hotel located in the city center of Tirupati. The hotel has standard, superior, and suite room options. It has departments for front office, food & beverage, housekeeping, and production. The presentation discusses the hotel's facilities, amenities, and food & beverage options. It performs a SWOT analysis and provides suggestions for improvements. The conclusion emphasizes the need for proper parking and amenities to support further growth.
this slide discuss the dties and responsibilities of hotel front office staff . this also gives an idea of the hierarchy and organizational chart of hotel front office department.
The document provides an overview of the housekeeping department in the hospitality industry. It discusses the importance of housekeeping in ensuring guest comfort, cleanliness, hygiene, privacy, safety and security. It outlines the major functions of housekeeping which include cleaning rooms and public areas, bed making, linen management, laundry services, pest control, key control, interior decoration, and room maintenance. The document also discusses the aims, objectives and responsibilities of the housekeeping department in maintaining high standards of cleanliness, providing guest amenities, coordinating repairs and maintenance, and supervising housekeeping staff.
This chapter discusses the role of the front office department in communicating with other hotel departments. The front office communicates with housekeeping about room status and special guest requests. It provides information to the food and beverage department about guest arrivals and departures and special food arrangements. Financial transactions are recorded at the front desk and reported to the accounts department. The front office works with sales and marketing to provide guest histories and room availability. It coordinates with security on surveillance and key access. Guest complaints are reported to maintenance. The front office books recreational facilities and informs the customer service department of guest requests. Effective interdepartmental communication is important for guest satisfaction.
The document discusses the role of housekeeping in hotels. It states that the housekeeping department is responsible for cleaning, maintenance, and aesthetic upkeep of the hotel. Some of the key responsibilities of housekeeping include providing laundry services, amenities, linen, and uniforms to guests and staff. Housekeeping also controls lost and found items, pest control, room availability, security, and linen recycling.
The document introduces the accommodation industry as a vital part of the hospitality sector. It provides lodging (hotels, motels, B&Bs, etc.) and food/beverage which are essential for anyone traveling away from home. Guests of accommodation establishments can include local residents, domestic travelers, or international visitors staying for varying lengths of time and with different needs depending on factors like age, gender, culture, and reason for travel.
The document provides a history of hotels and the hotel industry. It discusses how the concept of hospitality originated in ancient Greece and Rome. The first hotel was established in 1788 in France. In the 19th century, organized hotel chains began to emerge, starting with the Tremont House in Boston in 1829. Two of the most prominent Indian hotel chains, Taj Hotels and Oberoi Hotels, were founded in 1903 and 1934 respectively. Kemmons Wilson opened the first Holiday Inn in 1952 in Memphis, Tennessee, helping pioneer the modern hotel chain model. The document traces the growth of the hotel industry from ancient times to the establishment of major modern chains.
Mentors Academy ranked No.1 and most trusted coaching institute for Bank PO,SSC coaching in Chandigarh. We provides coaching for all type SSC and Hotel Management exams like CGL,CHSL,clerk etc. If you are looking for Fast Results, Cooperative Staff & Experienced Faculty with Less Crowd, The No doubt there is no comparison of MENTORS ACADEMY SECTOR 34A is the best coaching for SSC CGL in Chandigarh. The Best part is … The Only institute who provides 20 Students Batch.
The main aim of Mentors Academy is to develop a healthy yet competitive spirit among the students which motivates them to work better.
Front Office Hierarchy
Sub-departments of Front Office
Front Office Organizational Structure
Reservations
Front Desk
Bell Desk
Telephone Operator
Business Center
Concierge
Travel Desk
Guest Relation
Retail Stores
Qualities of Front Office staff
There are various hotel rating systems used around the world, with most using a star system to categorize hotels based on facilities and quality. Systems can consider amenities, services, size, and facilities to determine a hotel's rating. Internationally, there is no single agreed-upon system, but Europe uses a system established by the European Hotelstars Union that rates hotels from one to five stars based on criteria within categories like rooms, services, and facilities. Other systems may use diamonds, environmental criteria, or religious standards in their ratings.
Housekeeping, engineering and security departmentShary Ostonal
The housekeeping department cleans and maintains guest rooms, common areas, and the entire hotel property to ensure cleanliness and maximize appeal. Key responsibilities include room cleaning and maintenance, laundry services, and ensuring public areas are clean. The engineering department operates and maintains all machinery, equipment, utilities, and safety systems. Security guards patrol the property, respond to calls, conduct surveillance, escort unruly guests off the premises, and work flexible shifts while filing detailed reports. Together these departments work to enhance the guest experience and protect the hotel assets.
The document discusses the hotel industry and hotel management. It provides an overview of the growth of the hotel industry and its relationship to the tourism industry. It then describes various departments of hotels, including front office, food and beverage, housekeeping, and food production. It also discusses classifications of hotels based on factors like location, size, level of service, target market, and the Indian star rating system for hotels.
The document discusses uniforms provided by establishments. It outlines factors to consider when selecting and designing uniforms such as employee profile, appearance, comfort, budget, and climate. It describes procedures for issuing uniforms to new and regular employees and storing uniforms. Providing staff uniforms has advantages like a well-groomed appearance, easy identification of staff, differentiation from guests, comfort, and team spirit.
Tourism is a major industry in Thailand, contributing around 6.7% to GDP. Thailand's tropical climate and beaches, cultural sites like temples and palaces, and cities like Bangkok and Phuket attract over 11.5 million international tourists annually. However, events like the 2004 tsunami, bird flu outbreaks, and 2011 floods have caused temporary declines. While tourism drives economic growth and development, efforts are made to promote responsible tourism that respects local communities and minimizes environmental impacts.
The hospitality industry has evolved significantly over time and is now a major global industry worth $3.5 trillion. It originated from basic lodging provided to travelers and has expanded to include hotels, restaurants, and other services. Early forms of accommodation were basic and often unsanitary. The development of transportation infrastructure improved travel, and the industrial revolution led to more commercialized inns and the growth of modern hotels catering to different customer types and budgets. Major developments included grand tour hotels in Europe and the rise of large hotels in the US in the 18th-19th centuries, as well as more recent concepts like motels and international hotel chains. The industry continues to innovate with new hotel concepts and amenities.
Interdepartmental co-ordination of Housekeeping DepartmentMohana Rangan
The document discusses the importance of interdepartmental coordination for the housekeeping department in a hotel. It outlines that housekeeping must coordinate closely with front office, food and beverage, stores, purchase, personnel, sales and marketing, maintenance, and security. Specifically, it provides examples of coordination needed with front office regarding room status updates, VIP guests, and daily reports. It also gives examples of coordination with food and beverage around linen exchange and banquet preparations. Maintenance coordination is discussed for repairs and security coordination involves fire prevention and key safekeeping. Coordination across all departments is essential for guest satisfaction and hotel operations.
This document provides an overview of hotel housekeeping. It begins by defining housekeeping and the objectives of hotel housekeeping, which include maintaining cleanliness, using quality cleaning equipment, and decorating interior spaces. It then describes the functions of the housekeeping department, including cleaning rooms and public areas, bed making, linen management, and laundry services. The document outlines the organization chart and areas of responsibility for the housekeeping department. It also details the layout of the housekeeping department and functions of its subdivisions like the executive housekeeper's office, housekeeping desk, laundry, linen room, and more. It concludes that housekeeping is critical for maintaining cleanliness standards and ensuring guest comfort.
Regarding Housekeeping and Revenue collecting Out lets in house keeping department.Room Layout, Room aminities and Bathroom aminities proviede by the hotel to te guest.
The document discusses technological trends in the hospitality industry related to housekeeping operations. It outlines several technologies including mobile keys that allow guests to unlock doors with their phones, the Optii Keeper system which optimizes housekeeping schedules in real time, robots being used for some hotel staffing functions, and the Ezi Maid bed lifting system which assists housekeepers in making beds. The trends are revolutionizing the hospitality industry and improving processes like predictive cleaning times and labor management, while high speed internet is also important for guests. However, technology cannot completely replace human interaction in hospitality.
Vihas Hotels is a 61 room hotel located in the city center of Tirupati. The hotel has standard, superior, and suite room options. It has departments for front office, food & beverage, housekeeping, and production. The presentation discusses the hotel's facilities, amenities, and food & beverage options. It performs a SWOT analysis and provides suggestions for improvements. The conclusion emphasizes the need for proper parking and amenities to support further growth.
this slide discuss the dties and responsibilities of hotel front office staff . this also gives an idea of the hierarchy and organizational chart of hotel front office department.
The document provides an overview of the housekeeping department in the hospitality industry. It discusses the importance of housekeeping in ensuring guest comfort, cleanliness, hygiene, privacy, safety and security. It outlines the major functions of housekeeping which include cleaning rooms and public areas, bed making, linen management, laundry services, pest control, key control, interior decoration, and room maintenance. The document also discusses the aims, objectives and responsibilities of the housekeeping department in maintaining high standards of cleanliness, providing guest amenities, coordinating repairs and maintenance, and supervising housekeeping staff.
This chapter discusses the role of the front office department in communicating with other hotel departments. The front office communicates with housekeeping about room status and special guest requests. It provides information to the food and beverage department about guest arrivals and departures and special food arrangements. Financial transactions are recorded at the front desk and reported to the accounts department. The front office works with sales and marketing to provide guest histories and room availability. It coordinates with security on surveillance and key access. Guest complaints are reported to maintenance. The front office books recreational facilities and informs the customer service department of guest requests. Effective interdepartmental communication is important for guest satisfaction.
The document discusses the role of housekeeping in hotels. It states that the housekeeping department is responsible for cleaning, maintenance, and aesthetic upkeep of the hotel. Some of the key responsibilities of housekeeping include providing laundry services, amenities, linen, and uniforms to guests and staff. Housekeeping also controls lost and found items, pest control, room availability, security, and linen recycling.
The document introduces the accommodation industry as a vital part of the hospitality sector. It provides lodging (hotels, motels, B&Bs, etc.) and food/beverage which are essential for anyone traveling away from home. Guests of accommodation establishments can include local residents, domestic travelers, or international visitors staying for varying lengths of time and with different needs depending on factors like age, gender, culture, and reason for travel.
The document provides a history of hotels and the hotel industry. It discusses how the concept of hospitality originated in ancient Greece and Rome. The first hotel was established in 1788 in France. In the 19th century, organized hotel chains began to emerge, starting with the Tremont House in Boston in 1829. Two of the most prominent Indian hotel chains, Taj Hotels and Oberoi Hotels, were founded in 1903 and 1934 respectively. Kemmons Wilson opened the first Holiday Inn in 1952 in Memphis, Tennessee, helping pioneer the modern hotel chain model. The document traces the growth of the hotel industry from ancient times to the establishment of major modern chains.
Mentors Academy ranked No.1 and most trusted coaching institute for Bank PO,SSC coaching in Chandigarh. We provides coaching for all type SSC and Hotel Management exams like CGL,CHSL,clerk etc. If you are looking for Fast Results, Cooperative Staff & Experienced Faculty with Less Crowd, The No doubt there is no comparison of MENTORS ACADEMY SECTOR 34A is the best coaching for SSC CGL in Chandigarh. The Best part is … The Only institute who provides 20 Students Batch.
The main aim of Mentors Academy is to develop a healthy yet competitive spirit among the students which motivates them to work better.
Front Office Hierarchy
Sub-departments of Front Office
Front Office Organizational Structure
Reservations
Front Desk
Bell Desk
Telephone Operator
Business Center
Concierge
Travel Desk
Guest Relation
Retail Stores
Qualities of Front Office staff
There are various hotel rating systems used around the world, with most using a star system to categorize hotels based on facilities and quality. Systems can consider amenities, services, size, and facilities to determine a hotel's rating. Internationally, there is no single agreed-upon system, but Europe uses a system established by the European Hotelstars Union that rates hotels from one to five stars based on criteria within categories like rooms, services, and facilities. Other systems may use diamonds, environmental criteria, or religious standards in their ratings.
Housekeeping, engineering and security departmentShary Ostonal
The housekeeping department cleans and maintains guest rooms, common areas, and the entire hotel property to ensure cleanliness and maximize appeal. Key responsibilities include room cleaning and maintenance, laundry services, and ensuring public areas are clean. The engineering department operates and maintains all machinery, equipment, utilities, and safety systems. Security guards patrol the property, respond to calls, conduct surveillance, escort unruly guests off the premises, and work flexible shifts while filing detailed reports. Together these departments work to enhance the guest experience and protect the hotel assets.
The document discusses the hotel industry and hotel management. It provides an overview of the growth of the hotel industry and its relationship to the tourism industry. It then describes various departments of hotels, including front office, food and beverage, housekeeping, and food production. It also discusses classifications of hotels based on factors like location, size, level of service, target market, and the Indian star rating system for hotels.
The document discusses uniforms provided by establishments. It outlines factors to consider when selecting and designing uniforms such as employee profile, appearance, comfort, budget, and climate. It describes procedures for issuing uniforms to new and regular employees and storing uniforms. Providing staff uniforms has advantages like a well-groomed appearance, easy identification of staff, differentiation from guests, comfort, and team spirit.
Tourism is a major industry in Thailand, contributing around 6.7% to GDP. Thailand's tropical climate and beaches, cultural sites like temples and palaces, and cities like Bangkok and Phuket attract over 11.5 million international tourists annually. However, events like the 2004 tsunami, bird flu outbreaks, and 2011 floods have caused temporary declines. While tourism drives economic growth and development, efforts are made to promote responsible tourism that respects local communities and minimizes environmental impacts.
The hospitality industry has evolved significantly over time and is now a major global industry worth $3.5 trillion. It originated from basic lodging provided to travelers and has expanded to include hotels, restaurants, and other services. Early forms of accommodation were basic and often unsanitary. The development of transportation infrastructure improved travel, and the industrial revolution led to more commercialized inns and the growth of modern hotels catering to different customer types and budgets. Major developments included grand tour hotels in Europe and the rise of large hotels in the US in the 18th-19th centuries, as well as more recent concepts like motels and international hotel chains. The industry continues to innovate with new hotel concepts and amenities.
Canada is a large country located in North America with diverse geography, culture and history. It has 10 provinces and 3 territories with English and French as the official languages. Some of Canada's most notable landmarks and places of natural beauty that attract many tourists include Niagara Falls, Banff National Park known for glacial Lake Moraine, Habitat 67 housing complex in Montreal, CN Tower in Toronto, Chateau Frontenac hotel in Quebec City, and Capilano Suspension Bridge Park near Vancouver. Canada offers visitors spectacular scenery and opportunities to experience its varied regions.
This document provides a history of the tourism industry from ancient times to the present. It discusses how tourism began as travel for trade and religious pilgrimages in ancient India, Mesopotamia, Egypt, and Greece. In the 19th century, the industrial revolution and new transportation infrastructure helped launch modern tourism with the first travel agencies and package tours. Major figures like Thomas Cook and Cesar Ritz helped professionalize and grow the tourism industry by popularizing packaged tours and improving hotel standards and services. Today tourism is a global industry with major hotel brands operating worldwide.
Tourism is the main economic driver for the islands of St. Kitts and Nevis and Tenerife. It has largely replaced former industries like sugar production and brought economic benefits through job creation and revenue. However, overdependence on tourism leaves the economies vulnerable to downturns and tourism has also caused environmental issues through pollution, overdevelopment, and stress on resources.
GEOGRAPHY IGCSE: TOURISM - CASE STUDY TOURISM IN UNITED KINGDOM.George Dumitrache
GEOGRAPHY IGCSE: TOURISM - CASE STUDY TOURISM IN UNITED KINGDOM. It contains: models of tourist development, exploration, involvement, development, consolidation, stagnation, decline, rejuvenation, UK national parks, the Lake District national park.
The document discusses mass tourism, providing characteristics and examples of its development. It describes how formerly small fishing villages in Spain were transformed into large resorts catering solely to tourists. A card sorting activity identifies both economic and environmental gains and losses from mass tourism. Gains include job creation and infrastructure development, while losses include damage to environments and local cultures.
concept of carrying capacity in Tourism with examples
Description of over tourism
Impact of over tourism on destinations and their cultural, social and environmental resources
Examples of destinations shutting down due to over tourism
Why is it important to consider carrying capacity when planning a destination for tourism purpose
This document provides a summary of 8 of Australia's greatest landmarks, including details about the Sydney Opera House and Bondi Beach. It discusses the Sydney Opera House's iconic architecture and location in Sydney Harbor. It also mentions that Bondi Beach is a popular beach known for its surfing and inclusion on Australia's National Heritage list. The document then provides brief descriptions of the Great Barrier Reef, Uluru, and plantations near Santiago de Cuba before concluding that each landmark has an interesting story about how it came to be and why it is considered one of Australia's greatest landmarks.
Top 10 Must-Visit Destinations in Vietnam for a Perfect Vacation.pdfKaustubh Wankhede
Explore the enchanting beauty of Vietnam with our carefully crafted tour packages. Immerse yourself in the rich tapestry of Vietnamese culture, discover its diverse landscapes, and delve into the country's profound historical heritage. Our Vietnam tour packages offer a unique and captivating travel experience, ensuring an unforgettable journey through this extraordinary destination.
Sustainability of Tourism Development in Al Ain Al Sukhna, Egypt Yasser Mahgo...Galala University
Sustainability of Tourism Development in Al Ain Al Sukhna, Egypt
Due to its significant natural and cultural attractions, tourism is a major economic source for Egypt. Yet, rapid development and construction of touristic facilities has negative impact on the fragile natural and cultural heritage. This paper studies the recent touristic developments of the coastal stretch of Al Ain Al Sukhna – the hot spring in Arabic - on the Red Sea coastal region of Galala mountain, and their impact on the surrounding natural and cultural attractions. Coral reefs and rich marine life have made this stretch among the prime fishing and scuba diving destinations in the world. The area is also famous of its all-year-round sunny beaches, spectacular coastline scenic drive where mountains reach the costal road. Recently, development has started on the mountains following the construction of Galala Mountainous road. Galala City started operating hosting Galal University and several other residential, touristic and commercial facilities. The paper studies the pattern of development in the area during the past 50 years and assesses its impact on the natural and cultural resources.
Tourism in Antarctica has grown significantly in recent decades due to increased access and comforts for visitors. However, the fragile Antarctic environment is at risk from the impacts of tourism, such as disturbing wildlife and potential ship accidents and oil spills. To help protect Antarctica, the Antarctic Treaty was established to prevent activities like mining and drilling, and tourism is managed through guidelines from the International Association of Antarctic Tour Operators that limit environmental impacts. Continued monitoring is needed to ensure sustainable tourism as visitor numbers continue rising in this extreme environment.
Spain is located in Western Europe, bordered by France, Andorra, Portugal, and the Atlantic Ocean. It has a constitutional monarchy government and is made up of 17 autonomous communities and provinces. Spanish is the official language. Major cities include Madrid, Barcelona, Seville, and Valencia. Spain has a rich culture including world-famous art, architecture, flamenco music, soccer, and cuisine like paella and tapas. The tourism industry, especially along the Costa del Sol coast, is an important part of the economy.
The document provides a history of tourism, tracing the origins and evolution of tourism from ancient times to modern day mass tourism. It notes that the concept of tourists emerged in the late 18th century and that tourism began as leisure travel confined to wealthy classes. Key developments included the Grand Tour tradition of the 17th-18th centuries, the rise of seaside resorts in the 19th century, and the growth of mass tourism facilitated by new transportation technologies in the 20th century. Thomas Cook is highlighted as pioneering package tours and the modern travel industry.
Delivering a National Geotourism Strategy for Australia - Central Highlands G...Leisure Solutions®
The Central Highlands GeoRegion of Central Qld contains all the key components including geotrails in which a future mining park or UNESCO Global Geopark can be developed.
The document summarizes the tourism life cycle of the Great Barrier Reef and Red Sea regions of Egypt. For the Great Barrier Reef, it progressed from exploration in the 1890s through development as a tourist destination in the 1980s, followed by consolidation, stagnation due to environmental impacts like coral destruction and warming, and recent decline. The Red Sea region of Egypt initially involved exploration in the late 1800s and tourism development in Hurghada through the 20th century. Hurghada has recently seen rejuvenation of its tourism industry through increased accommodation options and water activities, while the Taba region focuses on diving and snorkeling tours. Both regions provide high quality diving and are working to stabilize and sustain their
Presentation delivered by Don Ross, Executive Director of the Frontenac Arch Biosphere Reserve at the November 17th "Economies in Transition" forum hosted by The Ontario Rural Council and the Municipal Cultural Planning Partnership.
Similar to An overview of housekeeping department (20)
The Fraud Examiner’s Report –
What the Certified Fraud Examiner Should Know
Being a Virtual Training Paper presented at the Association of Certified Fraud Examiners (ACFE) Port Harcourt Chapter Anti-Fraud Training on July 29, 2023.
Top 10 Challenges That Every Web Designer Face on A Daily Basis.pptxe-Definers Technology
In today’s fast-moving digital world, building websites is super important for how well a business does online. But, because things keep changing with technology and what people expect, teams who make websites often run into big problems. These problems can slow down their work and stop them from making really good websites. Let us see what the best website designers in Delhi have to say –
https://www.edtech.in/services/website-designing-development-company-delhi.htm
Stay updated on Siddhivinayak Temple events and timings in Houston, TX. Join our spiritual and community gatherings. Visit us now! gaurisiddhivinayak.org
Check CNIC Information | +447490809237 | CNIC Details Checkerownerdetailssim
Whatsapp Number For Paid Service:
+447490809237
The CNIC Information System is a comprehensive database managed by the National Database and Registration Authority (NADRA) of Pakistan. It serves as the primary source of identification for Pakistani citizens and residents, containing vital information such as name, date of birth, address, and biometric data.
nadra cnic details
cnic details with picture
cnic details
how to check cnic details with picture
check cnic details
cnic details online
cnic number details
how to check cnic details
how to check cnic number details online
cnic detail by cnic number
how can i check my cnic details
nadra cnic detail check
number details with cnic
how to check cnic details online
cnic details with picture online
cnic sim details
check cnic details online
how can i check my cnic details online
how to check sim detail on cnic
how to check sim details on cnic
check cnic number details online in pakistan
cnic check details
cnic full detail
how can i check cnic details
my cnic details
pakistan cnic number details
cnic details finder
cnic details pakistan
how to check cnic details by mobile number
how to check nadra cnic details
online cnic details check
pakistani cnic details
sim cnic detail
sim details on cnic
check detail with cnic number
check mobilink sim number customer detail and cnic number
find cnic details
how to check cnic details pakistan
how to check my cnic details online
my cnic card details
bank account details by cnic number
check cnic number details
cnic details by number
cnic number sim detail
details through cnic number
how to check my cnic details
sim number details by cnic
cnic details with mother name
fbr cnic details
how to check father cnic number details online
mobile number cnic details online
cnic detail with cnic number
online check cnic detail
verify cnic details
check online cnic detail
cnic pic details
get details from cnic number
how can i check my cnic details through cnic number
how to find cnic details
how to find cnic number details
pakistan cnic details
pakistan cnic details online
check cnic detail by cnic number
check detail by cnic number
check sim details by cnic
cnic card details
details from cnic number
find details by cnic number
how to get details from cnic number
mobile number detail with name and cnic in pakistan
can i check my cnic details online
check cnic card details
check cnic details nadra
check cnic details pakistan
check cnic number details online
check cnic sim details
check details of cnic number
check my cnic details
check nadra cnic details
check nadra cnic full detail and print copy
check online cnic id card verification and detail bio data
check sim details on cnic
check your cnic details online
cnic code details
cnic details check online
cnic details online check
cnic details through sms
cnic details with father name
cnic details with mobile number
cnic details with name
cnic details with picture online pakistan
cnic no detail
cnic number check details
How Can I Apply in India (2024) for a US B1/B2 Visa Renewal?usaisofficial
Are your US visas current? Though it will soon expire, I’m not sure what to do. We will assist you in getting a fresh US visa and being protected. The procedures and conditions for renewing a US B1/B2 visa can grab your attention. This blog article will cover everything you need to know regarding the US B1/B2 visa renewal in India in 2024. Alternatively, do you have to show up for an interview? Right now, the US B1/B2 visa waiting period in India is what?
#1 Call Girls in Islamabad || 03274100048 || Quick Booking at Affordable Priceownerdetailssim
Islamabad Call Girls Services – Available 24/7
One of the most educated and reliable Call Girls in Islamabad. They only work with real guys who want to enjoy the company of our high-class, sexy call girls with love and respect. Our call girls have enough experience to know how to make their guests happy at that time. Of course, we’re known for our genuine hospitality.
Our stylish Independent Islamabad call girls are available 24 hours a day, seven days a week. People who work for our agency will make you feel right at home as soon as you meet them. You’ll feel like you’re at a real Call Girl agency in Islamabad.
Our guests come back repeatedly, and no matter what megacity they visit, they always contact us to talk about the nightlife. If you’re in a big city by yourself and getting sexy in a hotel room. Our girls are so well-trained that they can go to a club, a party, or a DJ night with you and make you feel unforgettable.
Our VIP call girls are dedicated to their jobs and look forward to giving you a great experience and ensuring you’re delighted. We are quick at getting new gifts, which is why our customers love us so much. Before, you saw our girls’ portfolios and hot pictures, which made you want to do anything. Book your stay in Islamabad right now by calling.
Special Moments with Islamabad Call Girls
Customers are surprised by how satisfying, inspiring, and powerful Islamabad Call Girl’s minutes are, which makes them love her even more. Our agency’s name in the market is due to our excellent call girls, who keep clients coming back for life.
As a Call Girl service in Islamabad, Islamabad Nights Call Girl has been helping a wide range of clients for a long time. His work makes the value of the business easy to understand, appealing, and beautiful. The only thing that makes the firm successful is its dedication to giving clients excellent customer service.
The terms and conditions of the Islamabad Call Girls service are standard. Kids under 18 can’t get help from this government because it doesn’t want them; they have to be at least 18 years old. His agency only gives the power to mature people travelling with real sidekicks.
The people who work for this office are trained, responsible, and prepared for their jobs. They don’t like other Call Girls who only want money in exchange for giving clients beds. They serve both inside and outside people.
Ready to Meet Islamabad Call Girls Now!
You don’t need to wait. We’ll send hot Call Girls to your house if you call us. It’s easy for these young, pretty women to make guys happy.
No need to worry about how they treat you because they are all very friendly and work for a company. They know how to make every guy happy.
#call girls in islamabad #islamabad call girls #call girl in islamabad #islamabad call girl
Top 10 Proven Ways for Optimizing a WordPress Website for SEO.pptxe-Definers Technology
Designing a WordPress website for SEO involves a combination of technical optimization, content strategy, and user experience considerations. Some of the leading WordPress developers of the best web design company in Delhi are here with some useful ways –
https://www.edtech.in/services/website-designing-development-company-delhi.htm
Webroot antivirus helps with online security. Use reliable security software to protect your devices from attacks, providing online security and quiet mind when using technology for business or work.
Best Web Development Frameworks in 2024growthgrids
Best Web Development Frameworks: In 2024, the landscape of web development frameworks is diverse, with different frameworks excelling in various aspects such as 1. React, 2. Jquery, 3. MySQL, and 4. ASP.NET. With a strategic blend of manual testing and cutting-edge automated tools, we guarantee a flawless user experience. Partner with Growth Grids and elevate your software quality to new heights.
Contact Us :-
Email: [business@growthgrids.com]
Phone: [+91-9773356002]
Website : https://growthgrids.com
Whatsapp Number For Paid Services:
+447490809237
Find Sim owner details easily with our Live Tracker. You will get accurate and instant sim information with number. Whether, you are looking for Nadra Sim Ownership details or location we are here to serve you.
Are you in need of quick and reliable access to SIM ownership details and other essential information for Pakistani telecommunications customers? Look no further!
Our live tracker is providing you with up-to-date SIM database information within seconds. Gone are the days of waiting for official sources to provide this data, as our service offers instant access to SIM ownership details, equivalent to information obtained from official sources but without the long wait times.
With just basic internet skills and a stable connection, you can conveniently access Pakistani SIM data, including owner details for 2024. Whether you need to verify phone number details, check SIM information, or access mobile number information online, our platform has you covered. Save time and effort by using our service today!
Sim Tracker – Free Sim Data 2024
Here are the some tools that are free to use like sim tracker, sim database checker , sim owner details , and also vehicle owner details and if you want our premium or paid services then you can contact us on whatsapp.
How to Verify the Number of SIM Cards Registered under your CNIC?
If you want to check how many SIM cards are registered under your name, you can do it easily. Just go to your mobile network provider’s website or app. Look for the feature called “SIM Ownership CNIC Tracker.” Then, type in your CNIC number correctly. After you submit it, the system will show you a list of all the SIM cards registered under your name. It will tell you which ones are active (in use) and which ones are inactive (not in use). Check this list carefully to see if there are any SIM cards you don’t need anymore. If you find any inactive ones, you can remove them to make room for new ones. This is helpful if you’re trying to add a new SIM card but all the slots are full. If you have any questions or problems with the registered SIM cards, you can contact your mobile network provider’s customer support for help.. By doing this, you can manage your SIM cards better and make sure you’re using your slots efficiently.
What information does live tracker provide for CNIC numbers?
SimOwnerDetails.online offers a comprehensive range of NADRA sim owner details for CNIC numbers. This includes the holder’s name, address, and a complete list of mobile numbers registered under the CNIC. Users can access detailed information about each registered SIM, facilitating better management and security of their telecommunications accounts.
What Sim information does SimOwnerDetails.online provide for SIM card numbers?
#sim owner details
#sim owner details pakistan
#nadra sim owner details
#sim owner details by number
#sim owner details online
#sim owner details apk
#sim owner details app
How Live-In Care Benefits Chronic Disease Management.pdfKenWaterhouse
Explore how live-in care can significantly benefit chronic disease management, enhancing the quality of life for those affected and providing peace of mind for their families.
Whatsapp Number: +447490809237
sim owner details
sim owner details pakistan
nadra sim owner details
sim owner details by number
sim owner details online
sim owner details apk
sim owner details app
sim owner details online check pakistan
pak sim data sim owner details
zong sim owner details
check sim owner details
how to check sim owner details in pakistan
find sim owner details in pakistan
mobile sim owner details
how to check sim owner details
sim card owner details
sim card owner details online
sim owner details with name and address
track sim card owner details online
jio sim owner details
sim owner details software
check sim card owner details
find sim owner details
how to check airtel sim owner details
how to check sim card owner details
how to find a sim owner details
how to find sim owner details
how to know sim card owner details
how to know sim owner details
idea sim card owner details online
sim card owner details app
sim card owner details software
sim owner name details
ufone sim owner details
00923456435194 sim owner detail
ap to know the sim owners details
check sim number owner details
find out details of owner of sim card
finding sim registration owner details
full details of sim card owner pakistan
how to check my sim owner details
how to check owner detail through sim
how to check owner details of a sim
how to check owner details of jaz sim
how to check sim owner details who tease people
how to check sim owner name and detail warid
how to chek owner details of sim
how to find a sim owner details pakista
how to find a sim owner details pakistan
how to find sim card owner details in pakistan
how to get details of others sim owner in pakistan
how to trace a sim owner details pakistan
idea sim card owner details
iran sim details of owner
iran sim details of owner website
mobile phone number details sim owner name address
mobile phone number details sim owner name address location
online sim owner details.pakistan
pakistan prepaid sim owner details
pakistan sim owner details
phone number details sim owner name address location
search sim card owner and details using apk
sim card owner details app for pakistan
sim detail check online owner
sim details online by number owner name
sim number all details with owner name
sim number all details with owner name id card
sim owner call details online
sim owner details by contact number
sim owner details online with name and address
sim owner name full details
By refining the layout and replacing furnishings, people can more effectively enjoy themselves in their home environment. If you want to enhance the visual appeal of your home, then residential painting services are at your service. We take responsibility for transforming your dull spaces into vibrant ones. This PPT unveils the difference that professional painters make in elevating the look of your home.
A Dojo Training PPT focuses on hands-on, immersive learning to enhance skills and knowledge. It emphasizes practical experience, fostering continuous improvement and collaboration within your team to achieve excellence.
Electrical Testing Lab Services in Dubai.pptxsandeepmetsuae
An electrical testing lab in Dubai plays a crucial role in ensuring the safety and efficiency of electrical systems across various industries. Equipped with state-of-the-art technology and staffed by experienced professionals, these labs conduct comprehensive tests on electrical components, systems, and installations.
Jpeg to Dst File Converter - Guidebook by Image2Emb.docxImage 2 EMB
This book provides a structured approach to guide users through the process of converting JPEG files to DST files. Each section covers essential steps and information to help users understand and execute the conversion effectively.
Jpeg to Dst File Converter - Guidebook by Image2Emb.docx
An overview of housekeeping department
1. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
1 | P a g e
Chapter 1: Introduction Part
1.1 Introduction:
Bangladesh is a reverie country having attractive panoramic beauty. There are hills, vales, deep
and mangrove forests, rivers and the longest unbroken sea beach in the world. In this country, we
have the scope of nature based tourism as well as culture based tourism. Tourism in Bangladesh is
a slowly developing foreign currency earner. The country has much to attract international and
domestic tourists. Bangladesh’s tourist attractions include archaeological sites, historical mosques
and monuments, resorts, beaches, picnic spots, forests and tribal people, wildlife of various
species. Bangladesh offers ample opportunities to tourists for angling, water skiing, river cruising,
hiking, rowing, yachting, sea bathing as well as bringing one in close touch with pristine nature.
Lonely Planet ranked Bangladesh as the best value destination for the year 2011.
(www.lonelyplanet.com, 2018).
In the northern part, comprising the Rajshahi division, there are archaeological sites, including the
temple city Puthia in Rajshahi; the largest and most ancient archaeological site, Mahasthangarh in
Bogra; the single largest Buddhist monastery, Paharpur in Naogaon; the most ornamental terracota
Hindu temple in Bangladesh Kantaji Temple, and many rajbaris or palaces of old zamindars. In
the south-western part, mainly the Khulna Division, there is the Sundarbans, the largest mangrove
forest of the world with Royal Bengal Tiger and spotted deer. The historically and architecturally
important sixty domed mosques in Bagerhat is a notable site.
In the south-eastern part, which is the Chittagong division, there are natural and hilly areas like
Chittagong Hill Tracts, along with sandy sea beaches. The most notable beach, in Cox’s Bazaar, is
a contender for the title of longest unbroken sandy sea beach in the world. In the north-eastern
part, Sylhet division, there is a green carpet of tea plants on small hillocks. Natural reserved forests
are great attractions. Migratory birds in winter, particularly in the haor areas, are also very
attractive in this area (www.thedailystar.net, 2018).
2. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
2 | P a g e
In 2004, the US Department of State estimated the daily cost of staying in Dhaka at $191. Expenses
in other areas can be much lower.
Hospitality and tourism is the biggest employment industry. According to Bangladesh Porjatan
Corporation and the total contribution of Travel & Tourism to GDP was BDT840.2bn in 2016
(4.3% of GDP) and is expected to grow by 7.2% to BDT900.7bn (4.3% of GDP) in 2017. This
industry employs a huge number of lower levels, entry level, midlevel as well as higher level
occupational or professional group of peoples. The total contribution of Travel & Tourism to
employment was 2,187,000 jobs in 2016 (www.wttc.org, 2018). The study of Hospitality
Management will facilitate the decision makers to assess the intensity of the problem and to plan
accurate measures to train and develop a good number of manpower for facing the current need
readily. That’s why we are very much interested to join with this sector to grow up our career. We
have chosen housekeeping department to work because of The Housekeeping department takes
pride in keeping the hotel clean and comfortable, so as to create a ‘Home away from home’. The
aim of all accommodation establishments is to provide their customers with clean, attractive,
comfortable and welcoming surrounding to the guest.
1.2 History
During the post-Second World War era, tourism demand has rapidly increased and tourism has
become a worldwide phenomenon. Not surprisingly, this post-war boom has drawn the attention
of many developing countries, and tourism as one of the growing industries of the world economy
has enticed many entrepreneurs and governments of various countries to invest in the tourism
industry without proper planning and preparation (CevatTosun and DallenJ.Timothy, 2001).
The earliest accommodations were generally family-owned, with families providing not only
lodging but also food and drink for weary travelers. The early days of leisurely travel were
generally reserved for royalty and the very wealthy, although some travels were taken as a part of
an education process or religious requirement. In fact, European monasteries were frequently used
for lodging during the middle Ages. These basic trends continued for some time, until modern
transportation lowered the cost of travel enough to fit the within the budget of the less wealthy.
3. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
3 | P a g e
The word 'hospitality' was used before the word 'tourism.' Tourism was used to describe
individuals traveling away from home beginning in the 1700s.
The history of hotels is intimately connected to that of civilizations. or rather, it is a part of that
history. Facilities offering guests hospitality have been in evidence since early biblical times. The
Greeks developed thermal baths in villages designed for rest and recuperation. Later, the Romans
built mansions to provide accommodation for travelers on government business. The Romans were
the first to develop thermal baths in England, Switzerland and the Middle East. Later still,
caravanserais appeared, providing a resting place for caravans along Middle Eastern routes. In the
middle Ages, monasteries and abbeys were the first establishments to offer refuge to travelers on
a regular basis. Religious orders built inns, hospices and hospitals to cater for those on the move.
In France, at the beginning of the fifteenth century; the law required that hotels keep a register.
English law also introduced rules for inns at that time. At the same time, around 1500 thermal spas
were developed at Carlsbad and Marienbad. During this epoch, more than 600 inns were registered
in England. Their architecture often consisted of a paved interior court with access through an
arched porch. The bedrooms were situated on the two sides of the Courtyard, the kitchen and the
public room at the front and the stables and storehouses at the back. The first guide books for
travelers were published in France during this period. An embryonic hotel industry began to
develop in Europe. Distinctive signs were hung outside establishments renowned for their refined
cuisine. At the end of the 1600s, the first stage coaches following a regular timetable started
operating in England. Half a century later, clubs similar to English gentlemen's clubs and masonic
lodges began to appear in America. In Paris in the time of Louis XIV, the Place Vendome offered
the first example of a multiple-use architectural complex, where the classical façades
accommodated boutiques, offices, apartments and also hotels. The industrial revolution, which
started in the 1760s, facilitated the construction of hotels everywhere, in mainland Europe, in
England and in America. In New York first of all, and then in Copenhagen, hotels were established
in city centers. At the beginning of the 1800s, the Royal Hotel was built in London. Holiday resorts
began to flourish along the French and Italian Riviera. In Japan, Roan guest houses sprang up. In
India, the government-run Dark bungalows provided reliable accommodation for travelers. The
Tremont House in Boston was the first deluxe hotel in a city Centre. It offered inside toilets, locks
on the doors and an "à la carte" menu. The Holt Hotel in New York City was the first to provide
its guests with a lift for their luggage.
4. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
4 | P a g e
In 1822, in Venice, a certain Giuseppe Dal Neil transformed an old palace into a hotel and gave it
his name, "Le Daniela". As trains began to replace horse-drawn transport, highway inns for stage
coaches started to decline. During this period, the Shepherds Hotel in Cairo was founded, the result
of a complete transformation of an ancient city-center harem. D’hôtel des Barguest was built in
the spring of 1834 on the shore of the Lake of Geneva. One of its founders, Guillaume Henri
Detour, became a famous Swiss general. In 1840, d'hôtel des Trios Coronas was established in
Vesey in Switzerland and the Bauru au Lac in Zurich, fully refurbished since 1995.In New York,
the New York Hotel was the first to be equipped with private bathrooms. The "Bayerischer Hof"
was built in Munich in 1841, followed in 1852 by the "VierJahreszeiten". These two famous
establishments were completely renovated after the Second World War (www.study.com, 2018)
1.3 Objective of the report
Our report prepared based on two objectives and which are broad objective and Specific
objective.
1.3.1 Broad objective
Broad objective of our report is to discuss the overall activities of the housekeeping department
taking places at Coventina Lake Suites.
1.3.2 Specific objective
To discuss the duties and responsivities of a housekeeping department
To find out the operations that followed by the staffs
To gather knowledge about the housekeeping department from Coventina Lake Suites
To gather ideas on the services, work environment and facilities provided to guests at
Coventina Lake Suites.
To achieve better ideas about hospitality business.
To find knowledge on operational mistakes and ways to solve them at housekeeping
department
5. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
5 | P a g e
1.4 Background of the report
As we have worked as trainees in a service providing hotel like Coventina Lake Suites we thought
we can select such a topic along with each and every department of this hotel which is very
important and closely related with our department and the industry as well. That is why we have
selected “An Overview of Housekeeping Department at Coventina Lake Suites” as a topic. This is
because, we think it’s very challenging to ensure guest satisfaction because of the service quality
control and ensuring the guest satisfaction is highly detected as key factors in Housekeeping
activities. An ancillary Coruscate environment on guest living arena carries a well rating for the
property. Both concepts have strong impact on business performance and guest behavior. Service
quality leads to higher profitability.
1.5 Methodology
Right from the selection of the topic to the final preparation there is a systematic and organized
procedure conducted due to the proper completion of this report. This report followed a mixed
method in terms of selecting sources of data. Data were gathered from the both primary and
secondary sources.
1.5.1 Source and collection of data
Data are collected from both primary and secondary sources.
6. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
6 | P a g e
1.5.1.1 Primary Source
We have gathered much information from my own working experience on related field.
We have talked to the guest about the services and their suggestion as a trainee.
We have discussed with Manager, Supervisor, Coordinator, Room attendant also with other
associate those who are involved with this hotel.
We have collected some information by face to face talking with the authority.
We have taken information from another department professional in the property.
1.5.1.2 Secondary source
We have collected data from organizational annual report
We have collected data from log book, Internal business magazine, management reports.
We have collected some data from their organizational website.
We have collected data from associate.
Data collected from associate hand book.
1.6 Limitation
As intern students, we feel that we do not have that much veteran of the hospitality industry to
analyze every micro issue, so it became a complex task for us to finish this report flawlessly.
However, as intern it was a great break for us to introduce with the types of facilities, services,
hierarchy of three star hotels and their actual mission for the present state of affairs of Coventina
Lake Suites. While nothing comes along without problem, we also had to face some problems,
which are mentioned below:
7. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
7 | P a g e
The sources of data collection were not rich enough.
We were not allowed to go through frequently with each and every Housekeeping
Operational activity.
One of the major limitation were to be mention that we were mostly allocated in the public
area service which restricted us to learn more of the other areas of housekeeping.
According to the hotel policy they do not disclose many potential departmental information
or limited access for the trainee student in which we haven’t been able to learn many
important things.
There were not adequate resources in relation to complete this report.
Budget, population and sample were limited.
2 Chapter 2: Organization part
2.1 Organization Overview
Coventina Lake Suites is the first hospitality venture of Sinha and Opex Group. Coventina is
located at the most beautiful corner of the Gulshan Lake. The most beautiful panoramic view of
the city enhances the living of their guests. It is approximately nine kilometers away from Hazrat
Shah Jalal International airport at the business and diplomatic hub of country’s capital, Gulshan.
They offer 42 rooms of 28 apartments and 14 deluxe rooms which are comprehensively designed
keeping the guest comfort in mind (www.facebook/coventina.com, 2018).
8. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
8 | P a g e
Coventina Lake Suites Mission Statement
Enriching the experiences of our guests.
Team member and owner through the right brands.
Standard support and culture.
Coventina Lake Suites Vision
“To be the mid-size regional hospitality company by 2025”
Coventina Lake Suites at a glance
Offering: Hotels, service apartment and residences
Number of rooms: 42
Market segment: Mid- to upscale
F&B: A minimum of one full-service all-day dining restaurant, one specialty outlet, lobby.
Meeting facilities: Ballroom and breakout area as per market demand, a dedicated business center
with library feel designed for productivity and relaxation, and a minimum of two ‘Idea Rooms’ to
stimulate innovative thinking.
Leisure facilities: Fully equipped health club and swimming pool.
Other facilities: Gym, Yoga, Aerobics, Jacuzzi.
9. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
9 | P a g e
2.1.1 Organization Structure:
Figure 1. 1 Organization chart
COO- Chief
Operating Officer
Housekeeping
Supervisor
GSA, SalesGSE, Service
GSA, Service
GSE, Kitchen GSM, HR and
Admin
GSA, HK GSA, F&B
Production
GSE, IT
Sr. Executive,
Accounts
GSA, Front
Desk
GSA,
Steward
GSE,
Maintenanc
e
GSA,
Maintenance
GSE,
Purchase
Assistant
Officer, HR
GSE, HK
10. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
10 | P a g e
2.1.2 Key features and services:
Fully furnished service suites with study areas
Modern and well equipped kitchen
Comprehensive home entertainment system
Landscaped garden
Swimming pool with sunbathing decks
Jacuzzi bath and fitness center
24/7 security and CCTV Surveillance
Rooftop Dinning
Car parking
Airport transportation
Mini conference room
2.1.3 Location of Coventina lake suites
Figure 1. 2 Location on map (www.google.com/maps, 2018)
11. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
11 | P a g e
Location:
Road – 113, House – 28, Lakeside Drive,
Gulshan-2, Dhaka-1212, Bangladesh
+880-1992017811
sales@coventina.com.bd
2.1.4 Safety and security:
Well trained security force.
Close Circuit camera monitoring on all floors and guest area.
Fire alarm with equipment.
Smoke detector all over the place.
2.1.5 Room type of Coventina:
Coventina Premium Suites
Premium Suites are contemporary spaces designed for extended stays with 2 bed rooms & 1 living
room. A kitchen with premium appliances and balcony with siting arrangement. Enhancing the
ambience are warm carpeting floor.
Complimentary
Buffet Breakfast.
Housekeeping Service as per policy
Unlimited internet facilities through Wi-Fi
Fitness center (1 Hour Everyday)
Swimming Pool (Twice in a week)
12. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
12 | P a g e
Facilities:
Fully furnished serviced apartment.
731 Sqft 2 bed rooms view apartment.
Complimentary Four bottle water.
King-size bed.
Extra sofa bed in living room.
Well-equipped kitchenette.
Microwave oven in kitchenette.
Executive writing table &stationery set.
Safety locker.
Iron andiron board.
52'' and 48'' smart television with cable channel.
Coffee and Tea making facilities.
Laundry service with nominal charge.
Large refrigerator and mini bar in this suite.
Separate living room.
Lake-view balcony.
24 hours ‘car parking facilities.
Internet facilities on Wi-Fi.
Regular housekeeping service.
Roof top terrace uses.
13. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
13 | P a g e
Coventina Deluxe Rooms
Deluxe rooms are modern amenities and considered for extended your stays with 1 bed room. They
feature chic furnishings, not any kitchenette with premium appliances.
Complimentary
Buffet Breakfast.
Housekeeping Service as per policy
Unlimited internet facilities through Wi-Fi
Fitness center (1 Hour Everyday)
Swimming Pool (Twice in a week)
Facilities:
Queen size bed.
216 Sft Lake view room.
48'' Smart television with cable channel.
Safety locker.
Hot and cold water.
Mini bar.
Complimentary two bottle water.
Laundry service withnominal charge.
24 Hours car parking facilities.
Internet facilities on Wi-Fi.
Regular housekeepingservice.
Roof top terrace uses.
14. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
14 | P a g e
Coventina Super Deluxe
Super deluxe rooms are modern amenities and considered for extended your stays with 1 bed room
with lake view balcony. They feature chic furnishings, not any kitchenette with premium
appliances.
Complimentary
Buffet Breakfast.
Housekeeping Service as per policy
Unlimited internet facilities through Wi-Fi
Fitness center (1 Hour Everyday)
Swimming Pool (Twice in a week)
Facilities:
251 Sft lake view room.
48" Smart television with cable channel.
Queen size bed.
Safety locker.
Mini bar.
Iron andiron board.
Complimentary two bottle water
Laundry service with nominal charge.
Panoramic lake view balcony.
24 hours ‘car parking facilities.
Internet facilities on Wi-Fi.
Regular housekeeping service.
Roof top terrace uses.
15. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
15 | P a g e
Coventina Crown Suites
Crown suites are contemporary spaces considered for extended stays with 1 Bed & 1 Living Room.
Set against floor-to-ceiling views of Gulshan lake and bustling cityscape. They feature chic
furnishings, a full kitchenette with premium appliances. Enhancing the ambience are warm
carpeting floor.
Complimentary
Buffet Breakfast.
Housekeeping Service as per policy
Unlimited internet facilities through Wi-Fi
Fitness center (1 Hour Everyday)
Swimming Pool (Twice in a week)
Facilities:
Fully furnished serviced apartment.
48Sqft1bed rooms view apartment.
Complimentary Four bottle water
King-size bed.
Extra sofa bed in living room.
Well-equipped kitchenette.
Microwave oven in kitchenette.
Executive writing table & stationery set.
Safety locker.
Iron and iron board.
52'' and 48'' smart television with cable channel.
Coffee and Tea making facilities.
Laundry service with nominal charge.
Large refrigerator and mini bar in this suite.
16. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
16 | P a g e
Separate living room.
Lake-view balcony.
24 hours’ car parking facilities.
Internet facilities on Wi-Fi.
Regular housekeeping service.
Roof top terrace uses.
Amenities they provide to the guest
Food basket
Laundry bag
Slipper
Foam bath
Foam jell
Dental kit
Conditioner
water
Tea and coffee setu
2.2 Departmental Overview
Coventina lake suits have several departments which is the common for a hospitality organization.
Housekeeping is one of them. Housekeeping is operation department which run by the
housekeeping team members. Coventina have standard and qualified staff to control housekeeping
department.as housekeeping department is one of the major department, they always try to improve
their service standard. The main job of a housekeeping department is to neat and clean the service
area as well as the public areas. Coventina lake suites have the equipment that use to clean and
ready the area. The equipment they use to clean service areas is very much advance which is really
helpful to maintain the time. They have several staff to maintain the guest rooms as well public
areas. Staffs are very much friendly and well-mannered which makes the guest happy and satisfied.
17. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
17 | P a g e
The guest of coventia Lake Sutes have a special concerned ton the housekeeping department which
really motivated to the staff as well management.
Housekeeping departmental chart:
Figure 1. 3 Housekeeping chart
COO
Housekeeping
Supervisor
GSE, Housekeeping
GSA, Housekeeping
18. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
18 | P a g e
The equipment they used for the operation are given bellow:
Scrubbing machine: Its use to clean the floor deeply. To do the scrubbing we have to mix
warm water and foam for better result. After using this machine floor looks shiny and clean
as new. This scrubbing is used once in a week. There we have two type of scrubbing
machine.
Figure 1. 4: Scrubbing machine
19. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
19 | P a g e
Box Swipper: Its use to swipe all the dry dust. We have to push this machine and
automatically it pulls the dust and other things by itself.
Figure 1. 5 Box Swipper
Dust Swipper: its use to general purpose of cleaning the public areas and it have a brush
and a bucket to hold the dirty which is easy to remove the dirty
Figure 1. 6 Dust Swipper
20. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
20 | P a g e
Vacuum cleaner: Vacuum cleaner is use to vacuumed all the dust.
Figure 1.7 Vacuum cleaner
Dry mobs: Dry mobs use to clean the large floor like lobby and guest room as well. It
clean dust
Figure 1.8 Dry mobs
21. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
21 | P a g e
Wet mobs: After finishing the dry mobs to remove the dust finally we use the wet mobs
which make the shine the floor.
Figure 1.9 Wet mobs
Shaker machine: Its use to takeout the dirty wet water. When we do the scribing its used
to clean the water that need in the floor. It’s a kind of vacuum Machin.
Figure 1.10 Shaker machine
22. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
22 | P a g e
Shampooing machine: Its use to shampooing all carpet. It’s also use to clean the sofa and
bed.by this machine we can do the carpet clean and dry easily which is very helpful for
cleaning and its consume the time. There are two type of shampooing and they are:
1. Carpet shampooing
2. Sofa shampooing
Figure 1.11 Shampooing machine
23. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
23 | P a g e
Water pressure machine: Its use to clean the glass and the drain which need the water
pressure. It has an option to operate the speed and it can limit
Figure 1.12 Water pressure machine
24. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
24 | P a g e
The chemicals they use for the operation are:
R1: Bathroom cleaner cum sanitizer
R2: Hygienic hard surface cleaner
R3: Glass and mirror cleaner
R4: Furniture polish
R5: Air Freshener
R6: Toilet bowl cleaner
R7: Floor cleaner
R9: Bathroom and fitting cleaner
Figure 1.13 Chemicals that use to clean
25. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
25 | P a g e
SOP of housekeeping department:
Entering room and greeting guest
Extra bed and sofa bed making
Floor pantry maintaining and cleaning
Key control procedure
Lost and found procedure
Packing for out of order rooms
Pest control
Prepare guest room for cleaning
Restocking bathroom supplies
Serving guest rooms
Taking massage and handling complains
Turndown service
W/C cleaning
Public area cleaning
2.3 Departmental Relationship with others section
All the department of Coventina Lake Suites is connected to the front office department. If any
room is vacant and d, to ready the room front office department have to inform the housekeeping
department to make the room neat and clean. After confirming by the house keeping department
front office department have to make the room vacant clean. When a guest order any food, front
office department inform to the kitchen to ready the food. After prepare the food kitchen confirm
to the front office department. After that front office department inform to the Food and Beverage
Department for pick up the food to the guest rooms. If they find anything wrong in the guest room
for cleaning, they inform to the front desk and front desk inform to the house keeping department.
26. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
26 | P a g e
If housekeeping department find anything wrong in the room they inform to the front office
department and front office department infirm to the maintenance department. After getting the
job order, along with a housekeeper they fix the problem and make a clearance report to the
housekeeping department. Housekeeping department inform to the front office department. By this
process all the department elate with each other’s.
Figure 1.14 Departmental relationship with others department
Front desk
Housekeeping Maintenance
department
Kitchen
Sales and marketing
department
Food and Beverage
department
27. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
27 | P a g e
3 Chapter 3: Report Part
3.1 Different department duties and responsibilities
Every hotel has several departments which are interrelated witch each other’s. Every department
have their own duties and responsibilities. As we do our internship at front office department, we
also have some duties and responsibilities.
3.1.1 Housekeeping Department:
Housekeeping department ensure clean, comfortable and nice environment for the guest and
associates. Coventina Lake Suites try to ensure the guest satisfaction by the housekeeping
department. Thorough cleaning and organizing public spaces, housekeeping departments ensure
that what the guests see and experience result in a positive impression of the property.
Activities of housekeeping department
Clean the public areas.
Report to the housekeeping supervisor.
Makeup the occupied rooms as instructed.
Dusting all the vacant clean rooms.
Clean the vacant dirty rooms.
Set the amenities for the guest.
Take the guest and staff laundry.
Return all the laundry in time to the guest.
Make an inventory report as their format.
Put all activities to the housekeeping log book.
28. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
28 | P a g e
Responsibility of housekeeping room attendant
Check trolley equipment
Enter room and open curtains and windows
Flush toilet and apply toilet cleaner
Collect all rubbish and garbage all
Maintenance check and report
Collect china glass and sock in sanitizer
Strip bed and remove all soiled linen from room
Make bed
Clean basin, tiles, walls, door and its frame
Clean toilet
Replace bathroom linens and supplies
Clean bathroom floor
Repot the room as ready using normal procedure
Switch light off and close the door
3.1.2 Food and Beverage Department
3.1.2.1 Food & Beverage Production
Food production in catering term simply refers to the food preparation and control. This is a sub
department of food and beverage department in a large hotel comprises of various kitchens
concerning mainly with the continental, Chinese and Indian cuisine. In the food production cycle,
these kitchens receive the core or ready-made ingredients, processing them through the preparing
and cooking methods, and deliver them via various service outlets to the customer table. This sub-
department is designed providing the several section include preparation area, cooking area,
storage area, cleaning area, etc. Hence, these section play a vital role in preparing dishes in order
to the acquired recipes mentioned in different menus.
29. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
29 | P a g e
3.1.2.2 Food & Beverage Service
Food and Beverage service department in a Hotel. This department plays a vital role in hotel
revenue. Housekeeping Department sector contributes a great deal to the profits in hospitality
industry. With the increase in importance of business meetings, a range of personal and social
events, a large number of customers visit catering establishments frequently. The food and
beverage professionals tirelessly work to intensify customers’ experience through their service.
F&B Services can be of the following two types
On Premise − Food is delivered where it is prepared. The customer visits the premise to
avail the food service. For example, restaurants, pubs, etc.
Off Premise or Outdoor Catering − This kind of service includes partial cooking,
preparation, and service at customer’s premises. It is provided away from the F&B Services
provider’s base on the occasion of major events which call for a large number of customers.
3.1.3 Front office department:
Front office is the vital point of a hotel. This is the first stage that a guest face. We believe that
first impression is the last impression. So the front office has to do their duty properly. Front
desk executive’s duties and responsibility are
To take reservation and check in the guest
Collect all the information from guest
Inform all departments about the guest
Take the order from the guest room
Make the KOT
Process all the bill to the guest account
Keep all the folio properly
Put all necessary information to the front office log book
Hand over the shift
30. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
30 | P a g e
3.1.4 Maintenance department
Maintenance department of Coventina Lake Suites is very much active. When we find any kind of
faulty issue, we inform it to the front office department. Front office department inform to the
maintenance department and make a job order. Duties and responsibility of maintenance
department are;
Collect the job order from the front desk.
Do the maintenance job on the basis of job order.
Confirm the job order to the front office department.
Check the elevator in every hour.
Change the swimming pool water and maintain it properly.
3.2 Department wise job Specification and Description
Every department of Coventina Lake Suites has its own duties and responsibilities. As a service
apartment they follow multitasking method. Front office department welcoming the guest and
make the reservation. Front office department inform the housekeeping department about the guest
reservation. Housekeeping department clean the guest room and if there any kinds of faulty they
inform to the maintenance department. After clearance the room housekeeping department inform
the front office department. Front office department make the room status as vacate clean. After
that front office department inform to the food and beverage service department about the guest
reservation and they provide the amenities to the guest room.
As we do our internship at housekeeping department at Coventina Lake Suites. Most of the time
we have to work in public areas. They did not give us the opportunity to work in the guest rooms.
Sometime we assign to the guest rooms for dusting and vacuumed the floor.
31. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
31 | P a g e
3.3 Department wise learning Outcome
By completing our bachelor degree, we learn about theoretical concept. To fulfil the learning, we
do our internship at coventina lake suites. As they are not that so much renounced hotel, they
follow multitasking job. That’s why we have to go by all the departments.
Housekeeping department:
We learned how to clean the dirty by using different type of chemicals
How to use the vacuum machine and how to clean it
How to use the scrapping machine
How to use the carpet shampooing
We learned how to make the bed and makeup the room properly
We also learned how to make inventory and how we can manage it properly
How to clean w/c properly by maintaining proper hygiene
F&B Services department:
We learned how to make a buffet setup for breakfast
The procedure to serve the food to the guest room
Service sequence that the hotel follows to satisfy the guest
Front office department:
How to write KOT for billing the guest
How to take the order
How to process the order
The process of making the guest bill and how it posting to the guest account
32. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
32 | P a g e
4 Chapter 4: Concluding Part
4.1 Findings
During the periods of our internship we faced many situations. Some of them are good and some
of them are not good. By this situation we learned so many things. As coventina lake suites is
newly launched hotel by OpexSinha group, they are very much concern to the guest who take
accommodation for long time (at least 3 nights). That’s why half of the rooms are vacant. As a
result, to operate the hotel they recruited only few staffs, rest of them are internship students.
Hotel staff are very much friendly and that creates good working environment.
Lobby area was not big enough.
To motivate the trainee, the hotel provides some remuneration to the trainee.
Trainees did not get the opportunity to make up the occupied rooms.
They have only two elevators which are not enough for staff as well as guest.
Organizational structure was not standard.
Multitasking is good for learning but its hampered the daily work schedule.
Sometime we face the limitation of equipment’s, which is needed for the operation.
4.2 Recommendation
Hotel staff should maintain the professionalism as always they had.
Lobby area should extend.
Hotel should continue giving this type of remuneration.
Hotel should give the opportunity to the trainee to go by the guest room.
Every service area they should have a pantry which may increase of using elevator.
Organization employee structure should be standard.
Work should divide by department wise.
Requisition should give properly and inventory should maintain every day.
33. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
33 | P a g e
4.3 Conclusion
As Coventina Lake Suites is a service apartment which is stablished in the most developed area,
which is the main focus for this hotel. In this report we tried to give all the information related to
Coventina Lake Suites, which was gathered during the time of doing practical work in
Housekeeping department. In this report we emphasized on the basis of overall activities of
Housekeeping department. It is a great and worthwhile experience for us to work in Coventina
Lake Suites. This internship gives us an overview of housekeeping department very clearly. On
the other hand, we have learned many different things that have no similarity or we haven’t found
earlier in our life. There is no doubt it was a grand opportunity for us to do our practicum in such
a renowned four-star hotel, which has enriched our theoretical and practical knowledge and it will
really help us in the near future to do our job perfectly. We are glad to work as a housekeeper at
Coventina Lake Suite- a four-star service apartment brand of Sinha group.
34. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
34 | P a g e
4.4 Reference
CevatTosun and DallenJ.Timothy, 2001 “Cultural Heritage and Tourism: tourism demand
has rapidly increased”, Channel View Publications.
http://www.coventina.com.bd [Accessed on 15 October, 2018].
https://www.facebook/coventina.com [Accessed on 10 October, 2018].
https://www.thedailystar.net/travel/best-travel-destinations-for-2019-bangladesh-ranks-
lonely-planet-7th-tourism-1651204 [Acceded on 28 September, 2018].
https://www.lonelyplanet.com/bangladesh [Acceded on 28 September, 2018].
https://study.com/academy/lesson/hospitality-industry-history-origin.html [Accessed on 2
October, 2018].
https://www.wttc.org/economic-impact [Accessed on 2 October, 2018].
35. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
35 | P a g e
5 Chapter 5: Appendix Part
5.1 Abbreviation of housekeeping
BLO-Blocked
CI-Check In
CO-Check Out
D-Double Bed
DL-Double Locked
DND-Do Not Disturb
FIT-Free Individual Traveler
FOC-Free of Charge
GI-Guest Inside
GO-Guest Outside
HU-House Use
K-King Bed
MUR-Make Up Room
NCI-Newly Check In
NS-No Show
NSD-No Service Done
NSP-No Signing Privilege
OCC-Occupied
OOO-Out of Order
OS-Out of Service
Q-Queen Bed
RAB-Roll Away Bed
S-Single Bed
SO-Sleep Out
SPATT-Special Attention
36. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
36 | P a g e
T-Twin Bed
TDS-Turn Down Service
VAC-Vacant
VC-Vacant Ready
VD-Vacant Dirty
OC- On Charge
5.2 Pictures of Coventina Lake Suites
Figure 1.15: Coventina lake Suites
37. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
37 | P a g e
Figure 1.16 Lobby of Coventina lake Suites
Figure 1.17 Front Desk (www.coventina.com.bd, 2018)
38. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
38 | P a g e
Figure 1.18 Coventina Crown Suites
39. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
39 | P a g e
Figure 1.19 Deluxe Room
40. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
40 | P a g e
Figure 1.20 Super Deluxe Room
41. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
41 | P a g e
Figure 1.21 Coventina Premium Suites
42. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
42 | P a g e
Figure 1.22 Emergency Fire Fighting Equipment
43. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
43 | P a g e
Figure 1.23 Rooftop
44. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
44 | P a g e
Figure 1.24 BBQ dinner party
Figure 1.25 Morning Setup of Rooftop
45. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
45 | P a g e
Figure 1.26 Safety Locker
Figure 1.27 Amenities
46. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
46 | P a g e
Figure 1.28 Corridor of the guest floor
Figure 1.29 Guest Room Kitchen
47. “An Overview of Housekeeping Department Activities at Coventina Lake Suites”
47 | P a g e
Figure 1.30 Gymnasium
Figure 1.31 Aerobics