The importance, functioning, benefits of laundry department in five -star hotels ( A study report)

1. Welcome
to my
Hotel
Management
project

2. IMPORTANCEOF LAUNDRY
DEPARTMENT IN FIVE-STAR
HOTELS
Prepared by : Apurba Lahiri &
Sunit Bakshi

3. INTRODUCTION
Laundry is one of the most important functions in
hotels, but often it is the service put to the bottom of
the priority list. Ironically, it’s the unsung heroes in
laundry sector of housekeeping that your guests will
remember; the little touches when they return to their
room after a day spent sight-seeing or in a long
business meeting.

4. OBJECTIVE
OF
STUDY
to determine why this department is coming at the
end of the priority list
to foresee how much technological advancements
does this particular department requires
to determine the manpower skills required further in
this department
 to see whether any improvement is required in the
style and way of service in laundry keeping in mind
the time factor according to the standardization of the
hotel.

5. RESEARCH
METHODOOGY
Sample size = 6 .
3 sample units each carrying 2 sample sets of data
from both guests and employees of laundry department
in
five stars hotels .
 Hotels : Taj , Radisson Blue, Novtel Hotel &
Residences
Geographical Location : Guwahati, India
Sampling Method : Stratified Sampling
Type of research : Exploratory research
 Nature of data collection method :
Primary – Questionnaires
Secondary – Company sites , journals , magazines
, published articles

6. DATA FINDINGS
OF
PERSONNEL
IN
LAUNDRY
DEPARTMENT
All the five-star hotels have on-premises laundry
operations
Technological up-gradation of laundry service is very
less ,
Advanced training programmes are provided except in
few hotels.
The major liking aspect of the laundry department is
the distribution portion of washed linens & cloths .
The major disliking aspect of the laundry department
is the unrepaired and greasy machines & equipments.
Majority of the hotels say that laundry department is
the most basic important functional department .

7. 10
2
7
8
7.8
1
6.6
4
0 2 4 6 8 10 12
On premises
Technology upgradation of…
Advanced training programme
Good Working experience
Importance in organization
Desire of change implementation
Job liking
Job disliking
Bar Chart giving a concise vision of the different
parameters on which the laundry department personnel
responded

8. DATA FINDINGS
OF
GUEST’S VIEWS
TOWARDS
LAUNDRY
DEPARTMENT
Mostly the guests are first-time visitors
The important aspects choosing the hotels are for it’s
environment and infrastructure with location .
Most of the hotels opted for laundry services .
Mostly delivery services have been provided right on
time without any delay .
The quality of laundry service has been good to very
good .
All the guests would like to visit the respective hotels
again .
All are satisfied with the laundry service due to proper
good hygienic conditions.

9. 6
8
5.6
4.8
8.7
6.5
7
1.5
0 2 4 6 8 10
Hotel visit
Opted for laundry services
Quality of laundry serivce
Delivery service on time
Chance of visiting hotel again
Rating of laundry department
Suggestions for department
Bar Chart giving a concise vision of the different
parameters on which the guests of the hotels
responded towards laundry department

10. CONCLUSION
The laundry does not just provide a piece of
clothing on a cart in the courtyard at the
customer's site. The laundry is part of the
customer's total business . It is required that the
laundry department is to be taken under wider
considerations than just its own output, in a way
also offering the laundry a number of options.

11. SUGGESTIONS
The laundry room can easily become one of the most
expensive departments in the entire hotel, one that
is difficult to maintain financially long-term.
However, by following these useful tips you will
have no problems optimizing your laundry service :
I. Operating at optimal capacity
II. Regular ironer and steamer upkeep
III. Cut down on folding times through modern
technological laundry equipments.

12. THANK YOU
FOR
VIEWING