The document compares the features of an internal hotline system versus MySafeWorkplace for handling reports of misconduct or other issues in the workplace. It outlines that MySafeWorkplace offers more advanced technological capabilities, increased anonymity for reporting parties, automated report distribution, multilingual support, and expert guidance at no additional cost compared to internal hotlines which require more manual processes and resources to achieve similar functions.
This PPT provides Workforce Management courses on Call Center forecasting and scheduling techniques, attendance and adherence, and Skill-Based Routing. To know more about Call Center Management Consulting visit: http://www.skylinecollege.com/consultancy
Interactive voice response systems (IVRs) – love them or hate them, you need them. Whether you receive 200 calls per day or a million, a well-designed and up-to-date IVR can improve the effectiveness of your sales, service and collections departments. IVR technology, platforms and capabilities are undergoing a much-needed transformation.
Creating Intelligent Enterprises with Unified Aftermarket Services by Tavant ...Tavant Technologies Inc.
This presentation was presented by Rohit Lohan of Tavant Technologies at the Warranty Chain Management Conference 2013. This talks about how to improve customer experience by integrating customer service, service contracts, fleet management and warranty.
This PPT provides Workforce Management courses on Call Center forecasting and scheduling techniques, attendance and adherence, and Skill-Based Routing. To know more about Call Center Management Consulting visit: http://www.skylinecollege.com/consultancy
Interactive voice response systems (IVRs) – love them or hate them, you need them. Whether you receive 200 calls per day or a million, a well-designed and up-to-date IVR can improve the effectiveness of your sales, service and collections departments. IVR technology, platforms and capabilities are undergoing a much-needed transformation.
Creating Intelligent Enterprises with Unified Aftermarket Services by Tavant ...Tavant Technologies Inc.
This presentation was presented by Rohit Lohan of Tavant Technologies at the Warranty Chain Management Conference 2013. This talks about how to improve customer experience by integrating customer service, service contracts, fleet management and warranty.
Here’s how our process works:
1. Discovery - Our phone and web-based hotline offer a confidential avenue for employees to let you know what’s happening when the boss isn’t looking
2. Verification and Analysis - When an incident is reported, we have methods that we both teach our clients and can employ as a third party investigator to get to the heart of the issue.
3. Resolution - Workplace investigations are different than criminal investigations. We understand the best, fastest and most legally defensible methods to accomplish resolution. We wrote the book on it…ten actually.
4. Education - Unless you’re in law enforcement or a private investigator, investigations are not part of your everyday routine. They can also be emotionally and politically charged causing personal and organizational stress. Our in-depth training covers best practices to engage people in the investigation to uncover more facts, more quickly in order to resolve the issue effectively for all parties involved.
5. Prevention - Preventing the same incidents recurring across the organization is key. Our investigations and assessments help companies develop policies that do just that—creating a healthier, more productive workplace.
I’m a free-lance illustrator, working for book’s publishers (children’s books, text books, greeting cards), and design studios.
· http://www.francescatesoriere.com
Looking for POS System on .NET? ISHIR, a leader in software development services, implements comprehensive custom POS System developed on .NET Platform and Windows Phone devices for over 70 stores. Check out our client case study. Visit today to contact top software developers.
Driving Your Business With Service Management Operations: It is all about TIME!
Delivering comprehensive IT solutions to some of the most complex enterprises in the world, DecisionOne Corporation is the largest independent technology support organization in North America. Critical to that success is the ability to rapidly create solutions that address unique situations in the industry. See how DecisionOne leverages cloud-based service management to help create customized offerings for its customer base and deliver value faster than the competition.
For more information on Management Cloud solutions from CA Technologies, please visit: http://bit.ly/1wEnPhz
Bring People, Processes, and Technology together to deliver anywhere, anytime on any device end user services with a goal of providing great business outcomes utilizing secure business applications and data.
Reality: You are using SaaS every day. Through the Internet boom technology advancement of the communications grid positioned us in the new millennium to introduce complex technologies as Web-based services:
Windows 10 Enterprise E3 - Best in Class Security and Control - Presented by ...David J Rosenthal
Introducing Windows 10 Enterprise E3 for CSP
More than 350 million active devices are running Windows 10 and our business customers are moving faster than ever before, with more than 96% of them in active pilots. And, Windows 10 customers are already experiencing improved productivity and cost savings with an average ROI of 188% with a 13-month payback.*
In most instances, organizations are moving quickly to Windows 10 due to the heightened security risks they face and the industry-leading security features in Windows 10 that can help protect them. Companies of all sizes face real security threats from sophisticated hackers and cyber-terrorists, costing an average of $12 million an incident. In the US alone there are more than 56 million small to mid-sized businesses, in critical sectors like healthcare, legal and financial services that need strong security similar to what our large enterprise customers get through volume licensing agreements.
Partners can now offer their business customers the ‘full IT stack’ from Microsoft, including Windows 10, Office 365, Dynamics Azure and CRM as a per user, per month offering through a single channel, which businesses can scale up or down as their needs change. Key features include:
Increased Security: Offering the sophisticated security features of Windows 10 to help businesses secure sensitive data and identities, help ensure devices are protected from cybersecurity threats, give employees the freedom and flexibility to access sensitive data on a variety of devices, and help ensure controlled access to highly-sensitive data.
Simplified Licensing & Deployment: Helping businesses lower up-front costs, eliminating the need for time-consuming device counting and audits, and making it easier to stay compliant with a subscription-based, per-user licensing model. This new offering allows businesses to easily move from Windows 10 Pro to Windows 10 Enterprise E3 without rebooting.
Partner-managed IT: Configuring and managing devices by a partner experienced in Windows 10 and cloud deployments. Partners can also help businesses develop a device security and management strategy with the unique features of Windows 10. Businesses can view subscriptions and usage for Windows 10 Enterprise, and any other Microsoft cloud services purchased, in their partner portal for easier management with one contract, one user account, one support contact, and one simplified bill.
This whitepaper we will provide you with some tips to navigate this new way of consuming technology and support with 10 Questions to Ask Your (Would-be) MSP, providing CFO/controllers and IT managers with a checklist of key questions to ask when evaluating managed service providers.
We've all seen the SD-WAN 101 - combatting jitter, latency and packet loss. But here's what your customers are REALLY up against today. These are the use cases they want you to talk to them about.
Smart Service Desk EMEA - www.SmartServiceDesk.co Solutions PinkVerified - I...Adil M
SmartServiceDesk is PinkVerified - IT Service Management Tool that provides service management software, with flexible purchasing options. Smart Service Desk offers following modules or features:
Incident Management
Service Request Management
Service Level Management
Service Catalog Management
Problem Management
Change Management
Release Management
Portfolio Management
Knowledge Management
Survey Management
Configuration Management Database – CMDB
Auto Asset Discovery
Software Asset Management - SAM
Asset Management
IT Procurement & Vendor Management
Risk Management
Contracts Management
Dashboards & Reports
Smart Service Management, CRM and GRC Software is available in English, Arabic, French, Thai and other leading world languages
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Welocme to ViralQR, your best QR code generator.ViralQR
Welcome to ViralQR, your best QR code generator available on the market!
At ViralQR, we design static and dynamic QR codes. Our mission is to make business operations easier and customer engagement more powerful through the use of QR technology. Be it a small-scale business or a huge enterprise, our easy-to-use platform provides multiple choices that can be tailored according to your company's branding and marketing strategies.
Our Vision
We are here to make the process of creating QR codes easy and smooth, thus enhancing customer interaction and making business more fluid. We very strongly believe in the ability of QR codes to change the world for businesses in their interaction with customers and are set on making that technology accessible and usable far and wide.
Our Achievements
Ever since its inception, we have successfully served many clients by offering QR codes in their marketing, service delivery, and collection of feedback across various industries. Our platform has been recognized for its ease of use and amazing features, which helped a business to make QR codes.
Our Services
At ViralQR, here is a comprehensive suite of services that caters to your very needs:
Static QR Codes: Create free static QR codes. These QR codes are able to store significant information such as URLs, vCards, plain text, emails and SMS, Wi-Fi credentials, and Bitcoin addresses.
Dynamic QR codes: These also have all the advanced features but are subscription-based. They can directly link to PDF files, images, micro-landing pages, social accounts, review forms, business pages, and applications. In addition, they can be branded with CTAs, frames, patterns, colors, and logos to enhance your branding.
Pricing and Packages
Additionally, there is a 14-day free offer to ViralQR, which is an exceptional opportunity for new users to take a feel of this platform. One can easily subscribe from there and experience the full dynamic of using QR codes. The subscription plans are not only meant for business; they are priced very flexibly so that literally every business could afford to benefit from our service.
Why choose us?
ViralQR will provide services for marketing, advertising, catering, retail, and the like. The QR codes can be posted on fliers, packaging, merchandise, and banners, as well as to substitute for cash and cards in a restaurant or coffee shop. With QR codes integrated into your business, improve customer engagement and streamline operations.
Comprehensive Analytics
Subscribers of ViralQR receive detailed analytics and tracking tools in light of having a view of the core values of QR code performance. Our analytics dashboard shows aggregate views and unique views, as well as detailed information about each impression, including time, device, browser, and estimated location by city and country.
So, thank you for choosing ViralQR; we have an offer of nothing but the best in terms of QR code services to meet business diversity!
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
State of ICS and IoT Cyber Threat Landscape Report 2024 preview
Internal Versus External Hotlines
1. www.BusinessControls.com
MySafeWorkplace® vs. Internal Hotlines
Internal
Feature MySafeWorkplace® Hotlines
Electronic (Email) Notification
Award-Winning 24/7/365 Live Agents and
Technology Web Access
Business Controls,
Inc., along with its Customizable Client
technology partner, Welcome Page
Fujitsu Consulting,
was awarded the 2006
Graphics Analytics Tool
Microsoft Annual
Partner Award with
Report Notification Time
their Incident < Within Seconds Variable
Reporting System,
MySafeDashboard™. Accessible Web Reporting
The prestigious annual Levels of Anonymity
3 2
competition, which
drew a record 2,700 Consultation with Subject Mat-
entries in 13 ter Experts
categories, recognizes
Microsoft partners that Review On-line Report Before
have demonstrated Submission
outstanding
competence and Litigation Support/Avoidance
creativity in delivering Tool
innovative technology
solutions for their Automated Report Distribution
customers.
The Number and Quality of 1% to 2% of employ- Typically less
Reports ees base than .5%
Ability to Follow-up With the
Reporting Party
Reporting Languages
200+ 1
Language Translation Costs
Included Extra
International Toll Free Costs
Included Extra
Report Data Retention
Indefinite N/A
5995 Greenwood Plaza Boulevard, Suite 110 ● Greenwood Village, Colorado 80111 ● Office 303.526.7600 ● 800.650.7005 ● Fax 303.526.7757
2. Detailed Explanation of
MySafeWorkplace® vs. Internal Hotlines
Electronic Report Notification - MySafeWorkplace® (MSW) automatically notifies all relevant management
personnel that a report has been submitted. Internal Hotlines (IH) require an internal resource to manually notify
other management personnel via phone, email, or verbally.
24/7/365 Web & Call Center Reporting Capabilities - MSW offers their client’s employees the ability to
submit a report via the Internet or a call center available 24/7/365. IH systems typically allow employees the option
of calling an internal number that is only staffed during business hours.
Customizable Welcome Screen - MSW can provide clients with a customized Welcome Screen to help iden-
tify the company for the reporting party. IH have no web interface.
Report Notification Time - MSW guarantees that management will receive notification of reports and have ac-
cess to the reports in less than three (3) minutes. Actual transmission time is usually a few seconds. If an IH is an-
swered during business hours then the notification can begin at that point and can vary depending on the severity
of the report or workload of the person responsible to transcribe the calls. If a report is made to an IH off hours,
management will not be aware of the report until the next business day which could be as much as 60 hours later.
Levels of Anonymity - MSW has three (3) levels of anonymity available to a reporting party; Remain Com-
pletely Anonymous, Don’t Care About Anonymity and Remain Anonymous Toward Organization. When the report-
ing party chooses Remain Anonymous toward Organization, MSW collects their identifying information but does
not pass it along to its clients in the report. This allows MSW to follow up with parties who have not checked back
into MSW for communications from their organization. This provides clients with a means to reach significantly
more anonymous reporters than an internal solution. IH’s only provide two levels of anonymity, remain anonymous
or give identification and offer no means for management to communicate with the reporting party if the person has
remained anonymous.
Consultation with Subject Matter Experts - MSW clients receive a free 30 minute consultation with a sub-
ject matter expert for each report that they receive through MSW. MSW has subject matter experts in the areas of
Certified Fraud Examiner, Employment Law, Workplace Violence, Substance Abuse, Forensic Psychology, Loss
Prevention, IT Forensics and Corporate Internal Investigations. IH systems inherently do not have this benefit
unless the company has in-house experts who are available to provide guidance.
Review On-line Report Before Submission - MSW allows the reporting party to review all the information
they have provided in the report prior to its final submission. This is true of reports submitted via the web and the
call center. IH’s do not give the reporting party the ability to review and edit a report once it is complete or has
been transcribed.
Litigation Support/Avoidance Tool - MSW was designed by experts in corporate investigations and risk miti-
gation to act as a litigation support and avoidance tool. Many of the features of MSW are designed so that Attorney
Work Product and Attorney Privilege are maintained throughout the reporting and investigations process. IH re-
quire companies to create document retention policies and procedures for reports and notes and to follow their
own Attorney Work Product procedures.
5995 Greenwood Plaza Boulevard, Suite 110 ● Greenwood Village, Colorado 80111 ● Office 303.526.7600 ● 800.650.7005 ● Fax 303.526.7757
3. Automated Report Distribution - MSW automatically routes reports to management individuals who have
been designated by the client without human intervention. Reports are instantaneously routed using MSW’s pat-
ent-pending technology. IH require companies to construct their own internal means of routing reports and re-
taining records of report and follow-up communications. IH also allow for a report’s content to be altered after it
has been dictated by the reporting party as there are no controls over the transcription of the report. IH can
never say with certainty that a given report has not been altered.
The Number and Quality of Repots - Employees view a third party solution as more protective and com-
fortable leading to greater reporting of appropriate incidents as well as greater protection under the Federal Sen-
tencing Guidelines. A truly effective reporting system should average between .5 to 2% of an employee base
filing a report a year. Employees often question whether an internal system is truly anonymous. This can lead to
employees failing to report incidents. Doubts about anonymity can also lead to increased corporate liability ex-
posure under the Federal Sentencing Guidelines if a judge or jury were to agree that it was reasonable for an
employee to have such concerns.
Ability to Follow-up With the Reporting Party - Management can ask follow up questions of the em-
ployee through the MySafeWorkpalce® message board while retaining the employee’s and management's iden-
tity. This can save the company extraordinary time and money. Internal systems never provide the ability to ask
follow up questions of the person reporting the incident. The cost to the company of a vague report with no abil-
ity to ask follow up questions can be large.
Reporting Languages - MSW can take reports in over 170 languages and have them transcribed into English
for dissemination and handling. IH systems typically do not allow for report submission in languages other than
English. When IH do allow for other languages, the company has to make arrangements for those reports to be
translated to English on a case by case basis.
Language Translation Costs - All costs for translating reports over the phone are included in MSW’s annual
fee. There are no per use or additional charges that an MSW client might incur for the ongoing service. IH sys-
tems would incur a per translation charge for translating reports received in languages other than English and
Spanish. This will lead to costs that are uncontrolled and unknown to its clients.
International Toll Free Costs - All costs for International Toll-Free and/or International Collect calls are in-
cluded in MSW’s annual fee. There are no usage or additional charges that an MSW client might incur for the
ongoing service. IH systems will incur charges for international toll calls.
Control of Client Database and Report Hierarchy - MSW allows its’ clients to have complete control over
their MSW database once it is set up. MSW clients can change anything in their database (locations, depart-
ments, users, distribution hierarchy, etc) instantaneously with the click of a few buttons. IH systems typically do
not have an electronic database for the automated routing of reports.
Report Data Retention - MSW retains complete records of all reports that its clients receive in the clients’
database so that the client may access all reports at any time. If a client has a data retention policy, MSW will
adhere to it. IH systems typically do not have an electronic report retention database.
5995 Greenwood Plaza Boulevard, Suite 110 ● Greenwood Village, Colorado 80111 ● Office 303.526.7600 ● 800.650.7005 ● Fax 303.526.7757