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PART 1 The integration of IT into daily hotel operations: Using technology as one aspect of managing staff Lukas Ritzel Prasena
Lukas Ritzel, Swiss, management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
From Web1 to 2 The YOU area
Web1.O
 
 
 
The Impact of Consumer Generated Media (CGM)
Campton Place Hotel:  hotel class 5 stars ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
% ,[object Object],[object Object],[object Object]
 
 
 
 
 
 
Should your Hotel subsribe to such a RSS / CGM review feed – YES but...
 
To repeat: history/ transition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What does that all mean? ,[object Object],[object Object],[object Object],[object Object]
The eWay Samples of innovative eWays from various Hotels and Hotel chains
Pre Arrival Check in
e  Concierge
 
Virtual Concierge
 
Another Mashup Philips and Concierge.com & more
e  Folio
e  Breaks
 
Customer Differentiation ,[object Object]
A Crash Course on  e CRM   ,[object Object],[object Object],[object Object],[object Object],[object Object]
Question, did your hotel imply some innovative ICT solutions?
Competencies in HR How to use the talent of your workforce
.. And who is your workforce? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Efficient competencies management
Competencies Management The single most important resources management challenge in our knowledge-based, internet driven economy
Questions that HRM should be able to answer – traditional HR cannot! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Steps Competency Dictionary Step 1 Position Requirements Step 2 Competency Evaluation Step 3 Gap Analysis Step 4
Competency Dictionary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Competency  Dictionary Step 1
Sample of Competency Dictionary
Follow up part 2 in second presentation Lukas Ritzel [email_address] www.prasena.com

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Intergration Of Ict in Hotel and tourism Part 1