The document describes an AI-driven customer feedback software called Hello Customer. It collects customer feedback at different touchpoints via surveys triggered by a CRM system. The surveys contain two questions - one on satisfaction and another allowing open feedback. The software then analyzes the unstructured feedback using AI to provide actionable insights. It helps close the feedback loop by continuing conversations with customers, sharing feedback with employees to motivate them, and improving the customer experience. The goal of Hello Customer is to help companies become more customer-centric.

1. It all starts with hello!
AI-Driven Customer
Feedback Software
Easy to use next generation software with AI power to turn customer
feedback into customer understanding
and employee enthusiasm

2. It all starts with hello!
An interaction between
a customer and your
organization occurs.
This is called a
Touchpoint in the
Customer Journey.
A customer visits the store. A customer contacts the customer service
department.
A customer sends an email.A customer shops online.

3. It all starts with hello!
The moment of contact between the customer and the
organization is tracked in the company’s CRM system.
The CRM system is connected to the Hello Customer platform.
The CRM system triggers Hello Customer to send out a survey
to measure the customer’s satisfaction.
...

4. It all starts with hello!
Customer fills out the very
short and easy survey.
We believe in asking only 2 questions.
The first question measures the
satisfaction regarding the touchpoint
(NPS/CES/CSAT)
A second question:
‘Why did you give this score?’.
Via Hello Customer you allow your
customers to share everything that
matters to them with you.
For the first time, you’ll be able to actually
listen to your customers, without any
limitations!

5. It all starts with hello!
All of this rich, unstructered feedback is automatically analyzed
by AI-driven text analytics.
This allows you to take action based on feedback immediately!

6. It all starts with hello!
From Customer Feedback to…
Close the Feedback Loop
Continue the conversation with
your customer!
Motivate your Employee
Share customer feedback with your employees.
Happy Employees make Customers Happy!
 Customer-centric Culture
 Better Team Performance
Improve the Customer Experience
Actionable Insights
CX Improvements

7. It all starts with hello!
We founded Hello
Customer from the firm
believe that
customer-centric
companies will win.
We’re determined to
help you win!
Let’s talk. Let’s meet.
kaat@hellocustomer.co
m
+32 9 396 06 00
We're a team of 15, men and women,
old and young, some are autistic, others
are very outspoken. They have
backgrounds in retail, customer data,
social media, customer experience, yes
some even in archaeology.
But we've all found each other in this
joint belief that we must connect
customers with employees, and that we
must bring in open and honest
feedback in order to get an
organization moving.
We believe in customer centricity as a
process and as a way of being, and we
are formed in this technology company to
be part of that process, to make it
successful.