Integration Hello Customer - It's that simple!
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How to use Hello Customer in 5 slides! More info on www.hellocustomer.com
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Integration Hello Customer - It's that simple!
- 1. It all starts with hello! AI-Driven Customer Feedback Software Easy to use next generation software with AI power to turn customer feedback into customer understanding and employee enthusiasm
- 2. It all starts with hello! An interaction between a customer and your organization occurs. This is called a Touchpoint in the Customer Journey. A customer visits the store. A customer contacts the customer service department. A customer sends an email.A customer shops online.
- 3. It all starts with hello! The moment of contact between the customer and the organization is tracked in the company’s CRM system. The CRM system is connected to the Hello Customer platform. The CRM system triggers Hello Customer to send out a survey to measure the customer’s satisfaction. ...
- 4. It all starts with hello! Customer fills out the very short and easy survey. We believe in asking only 2 questions. The first question measures the satisfaction regarding the touchpoint (NPS/CES/CSAT) A second question: ‘Why did you give this score?’. Via Hello Customer you allow your customers to share everything that matters to them with you. For the first time, you’ll be able to actually listen to your customers, without any limitations!
- 5. It all starts with hello! All of this rich, unstructered feedback is automatically analyzed by AI-driven text analytics. This allows you to take action based on feedback immediately!
- 6. It all starts with hello! From Customer Feedback to… Close the Feedback Loop Continue the conversation with your customer! Motivate your Employee Share customer feedback with your employees. Happy Employees make Customers Happy! Customer-centric Culture Better Team Performance Improve the Customer Experience Actionable Insights CX Improvements
- 7. It all starts with hello! We founded Hello Customer from the firm believe that customer-centric companies will win. We’re determined to help you win! Let’s talk. Let’s meet. kaat@hellocustomer.co m +32 9 396 06 00 We're a team of 15, men and women, old and young, some are autistic, others are very outspoken. They have backgrounds in retail, customer data, social media, customer experience, yes some even in archaeology. But we've all found each other in this joint belief that we must connect customers with employees, and that we must bring in open and honest feedback in order to get an organization moving. We believe in customer centricity as a process and as a way of being, and we are formed in this technology company to be part of that process, to make it successful.