CX Group offers customer experience consulting services aimed at enhancing business customer centricity through journey mapping, customer discovery, and voice of customer program design. Their managed interactions solutions include 24/7 response capabilities and follow-up services to gather feedback and improve customer relations. Additionally, the CX Quest software platform leverages AI technology to efficiently collect and analyze customer feedback, helping businesses minimize churn and enhance communication.

1. CX GROUP - CUSTOMER
EXPERIENCE CONSULTING
http://www.cxgroup.co

2. CX CONSULTING
 Our consulting services will guide you through a
series of pragmatic steps that will put you on the
course toward customer centricity. Whether you
need guidance in mapping your customer’s journey
or are looking to perform a one-time discovery of
your customers, CX Group’s
 Consulting services are packaged services built on
our experience over the course of delivering CX
projects worldwide across a wide range of
industries.

3. CUSTOMER EXPERIENCE

4. CONSULTING PACKAGES
 Customer Journey Mapping- Customer Journey Maps
are an excellent tool to unlock potential in your current
customer interactions. CX Consulting will assist you in
determining where a sales process breaks down in the
eyes of a customer, or how we can have a customer
raise services issues with you before they share their
experience on the Internet.
 CX Consulting will facilitate the process of building
Journey Maps and aligning everyone in your
organization in that process towards common customer
centric goals.

5.  CX Discovery- CX Discovery is a one-time customer
experience research exercise for your business. We
design the survey methods, invite customers to share
their experience and process the results, leading to a
detailed report about how your customers perceive your
business and its services or products.
 Voice of Customer Program Design - It takes
initiative on multiple levels to implement real change in
the way your manage customers. CX Group assists
companies in designing their Voice of Customer
Program. Whether you are initiating a project, or need
help in driving organizational change, benefit from the
vast experience our group has amassed through its
exposure to CX projects worldwide.

7. MANAGED INTERACTIONS
 CX Interactions is an outsourcing solution that helps
businesses create advanced CX capabilities and
impress customers with great responsiveness at
minimal costs. CXInteractions can perform outsourced
activities under your company’s brand name or as a
neutral third party.

8. MANAGED SERVICES PACKAGES
 Managed 1st Responses- A number of research
studies relating to service recovery have found that the
speed of responding is the single most important factor
when reacting to negative or positive feedback from
customers.
 Managed 1st Responses means building a capability at
low costs and have CX Group respond for you with our
24/7 call center. Our agents assigned to your
company will understand your business, work on the
basis of pre-approved templates and will filter out the
cases that require your attention.

9.  Follow Up Calls - Customers that are either extremely
satisfied or dissatisfied carry important information for
the business to learn from. CX Group offers a phone
based follow-up service and calls all customers that are
below or above a predefined rating scale and
interviews them to learn more. The results of the
interview are documented in the CXQuest platform and
can be analyzed by the business.
 Managed Voice of Customer Programs - CX Group
can assist with the operative management of entire
Voice of Customer programs. From the design of
surveys, the definition of the touchpoints, all the way to
delivering monthly or quarterly report, our team will act
as your own CX department.

11. CX QUEST
 CX Quest is a software platform that helps
businesses develop speed and attentiveness in
their communication with customers to reduce
customer churn and increase referrals.

12. HOW IT WORKS
 CXQuest is a web based software solution that invites
your customers to give feedback through any channel
of communication they prefer to use. We have put
strong emphasis on making the feedback submission
process extremely easy and hassle free for the
customer.
 Once the feedback is collected, the software
intelligently dissects the meaning of the feedback that
the customer gave and starts taking all sorts of action
that is directed at making your business aware of the
issue at hand and keeping the customer happy.

13. WHY IT’S UNIQUE
 The CXQuest platform is equipped with state of
the art artificial intelligence technology that
helps businesses accurately derive the right
meaning from the customer feedback. The system
can e.g. detect from text messages if the customer
is distressed or if there is immanent risk of the
customer posting the experience on the internet.
 CXQuest can also process other complex
‘cognitive’ tasks such as convert speech to text or
process hand written comment cards.

14.  CX Quest

15. LOCATIONS
 For support matters regarding the CXQuest
platform, please send us an email with your support
request to support@cxquest.com or submit your
support requests here.
 For sales, please inquiries contact us at
sales@cxgroup.co or call the nearest office to
you:

16. NORTH AMERICA
 2701 S Bayshore Drive, #303
 Coral Gables 33133
 Florida, United States
 T & SMS: +1 (305) 985 5550
 http://www.cxgroup.co

17. ASIA
 583 Orchard Road
 #08-04 Forum
 Singapore 238884
 T: +65 31 58 3969
 http://www.cxgroup.co

18. EUROPE
 Veddestavägen 13
 SE-175 62
 Järfälla, Sweden
 T: +46 (8) 446 83926
 http://www.cxgroup.co