10 Best Practices to Becoming a Feedback Ninja (by @peoplemetrics @smcdade)PeopleMetrics
Customer feedback is all the rage, but how do you know you're using it effectively? Take a quick read through these 10 tips to using your customer experience data more effectively and efficiently.
In 2013, we have learned that implementing a strategic focus on the customer will help retention, improve brand reputation and increase profits by lowering the customer acquisition cost. This year we have a whole new set of trends that can help you listen and personalize every interaction, giving the customer a better experience.
10 Best Practices to Becoming a Feedback Ninja (by @peoplemetrics @smcdade)PeopleMetrics
Customer feedback is all the rage, but how do you know you're using it effectively? Take a quick read through these 10 tips to using your customer experience data more effectively and efficiently.
In 2013, we have learned that implementing a strategic focus on the customer will help retention, improve brand reputation and increase profits by lowering the customer acquisition cost. This year we have a whole new set of trends that can help you listen and personalize every interaction, giving the customer a better experience.
Yesterday's methods of 'listening to customer' are too slow, outdated, all far too infrequent and often don't go nearly deep enough to really keep up with
changing customer wants and needs - so for success with your customers tomorrow it's all about bringing all the data into one place, where a company can look at and understand everything the customer is saying about the company, its products, and customer experiences
2013 TMS Inspiration Days Krakow: A Business Model Generation Sessiontauyou
A Business Model Generation Sesssion at the TMS Inspiration Days 2013 in Krakow. The objective of the session is to challenge the established models in the translation industry and propose new ideas.
"I am determined to be cheerful and happy in whatever situation I may find myself. For I have learned that the greater part of our misery or unhappiness is determined not by our circumstance but by our disposition." -Martha Washington
Picture Credit: Humans of Bangladesh
Link: https://www.facebook.com/people.bangladesh
21 Invaluable Life Lessons We Learned From Disney MoviesAyman Sadiq
Have you ever had an epiphany? One of those “a-ha” moments where something just clicks for you? Maybe it’s something you’ve been struggling with for a long time, or maybe it was a piece of advice you learned from a friend. Whatever the source of our insight, it’s these moments that bring us to a deeper understanding of our world. The better understanding we have of life, the more we live in the truth.
Changing Youth Segments' Perception of Grameenphone ServicesAyman Sadiq
Grameenphone is the leading telecommunication operator in Bangladesh having the largest mobile phone customer base and the widest network coverage.
The right and contemporary use of technology is the key to the progress of a nation. Keeping this in mind, Grameenphone always brings the future proof technology in order to facilitate your progress.
The possibilities in this new world are immense and someone as bright as you should not be behind in anyway. At the end of the day, all the individual progresses accumulate to the progress of the beloved motherland.
Grameenphone promises you to bring the best of communication technologies so that you can Go Beyond.
Life is awesome - creating an av with powerpointAyman Sadiq
The first thing to do is to select a theme for your video. This opens the video editing interface, which at first looks like an open canvas with buttons at different places. Then the drafting can be done using powerpoint.
Peddle Cloud - A Creative Digital AgencyAyman Sadiq
Peddle Cloud is a modern full-service creative agency that exists to better connect brands with consumers in an increasingly digital-centric world.
They approach your needs with insight-rich strategy, brilliant creative and intelligent technology to consistently exceed expectations and keep your audience engaged. It’s these experiences that create lasting connection that build brands.
Pavilion - The First Bengali Sports WebsiteAyman Sadiq
In keeping up with the present world, the websites of Bangladesh are making great progress among the vast majority of Bangla speaking internet users. Bangla news websites, blogs are steadily creating dominance over their counterparts at print media. But you will notice that despite having numerous sports fan among the internet users in Bangladesh, we do not have any renowned and dedicated Bangla sports website online. That is what made the initiators of Pavilion drive towards developing a website dedicated to sports in our mother language.
Marketing Campaign for HungryNaki.com - Intra-IBA Branding Competition (IIBC)...Sayem Faruk
Marketing campaign for a popular food delivery service called HungryNaki in Bangladesh. Talks about how to defeat FoodPanda. Winning slides for the second round of IIBC 2015.
Did you know that Back to School shopping is the second biggest consumer spending event after Christmas? It's true. So get geared up for this big event by schooling yourself on some fun facts. There won't be a pop-quiz, but feel free to raise your hand if you have any questions about presentation design or delivery. We are your presentation professors, and we are happy to give you all of the answers to your next presentation test. Step into our classroom: www.ethos3.com
Why Conflict is Valuable (for Presentations)Ethos3
Harness the power of healthy conflict to enhance the content of your next speech with these tips. Whether you are using your presentation for a business pitch, or a marketing campaign, it is valuable to understand the different perspectives on the presentation topic. Research and thoughtful writing and delivery can help any presenter navigate the conflicts that surround any topic.
Computer literacy in Bangladesh is steadily on the rise. There is also a growing number of Internet users; cellular phone is widespread and so is accessibility of technology like SMS. While even a few years ago computers were vastly used as digital ‘typewriters’, they are now being employed to maintain accounts worth tens of millions of takas and more importantly, in storing useful information.
The concept of a Digital Bangladesh is welcomed by the IT professionals and the general mass. To fuel this notion the government must give due importance to the matter of cybercrime. Otherwise, like many other positive initiatives this will fall on its face. It is a matter of hope that the “National Information and Information Technology Guidelines 2009” has included Cybercrime as an agenda. To make this a success the Ministry of Information Technology, along with the IT professionals and the media must come forward.
Brandwitz'14 biggest branding competition of the countryAyman Sadiq
The biggest branding competition of the country is back. This time its even bigger and better. Its time for the brightest business minds of the country to compete for the ultimate championship. Are you ready to challenge yourself to be the best in Bangladesh!
Infographic version link:
http://www.slideshare.net/aymansadiq16/brandwitz14-biggest-branding-competition-of-the-country
Yesterday's methods of 'listening to customer' are too slow, outdated, all far too infrequent and often don't go nearly deep enough to really keep up with
changing customer wants and needs - so for success with your customers tomorrow it's all about bringing all the data into one place, where a company can look at and understand everything the customer is saying about the company, its products, and customer experiences
2013 TMS Inspiration Days Krakow: A Business Model Generation Sessiontauyou
A Business Model Generation Sesssion at the TMS Inspiration Days 2013 in Krakow. The objective of the session is to challenge the established models in the translation industry and propose new ideas.
"I am determined to be cheerful and happy in whatever situation I may find myself. For I have learned that the greater part of our misery or unhappiness is determined not by our circumstance but by our disposition." -Martha Washington
Picture Credit: Humans of Bangladesh
Link: https://www.facebook.com/people.bangladesh
21 Invaluable Life Lessons We Learned From Disney MoviesAyman Sadiq
Have you ever had an epiphany? One of those “a-ha” moments where something just clicks for you? Maybe it’s something you’ve been struggling with for a long time, or maybe it was a piece of advice you learned from a friend. Whatever the source of our insight, it’s these moments that bring us to a deeper understanding of our world. The better understanding we have of life, the more we live in the truth.
Changing Youth Segments' Perception of Grameenphone ServicesAyman Sadiq
Grameenphone is the leading telecommunication operator in Bangladesh having the largest mobile phone customer base and the widest network coverage.
The right and contemporary use of technology is the key to the progress of a nation. Keeping this in mind, Grameenphone always brings the future proof technology in order to facilitate your progress.
The possibilities in this new world are immense and someone as bright as you should not be behind in anyway. At the end of the day, all the individual progresses accumulate to the progress of the beloved motherland.
Grameenphone promises you to bring the best of communication technologies so that you can Go Beyond.
Life is awesome - creating an av with powerpointAyman Sadiq
The first thing to do is to select a theme for your video. This opens the video editing interface, which at first looks like an open canvas with buttons at different places. Then the drafting can be done using powerpoint.
Peddle Cloud - A Creative Digital AgencyAyman Sadiq
Peddle Cloud is a modern full-service creative agency that exists to better connect brands with consumers in an increasingly digital-centric world.
They approach your needs with insight-rich strategy, brilliant creative and intelligent technology to consistently exceed expectations and keep your audience engaged. It’s these experiences that create lasting connection that build brands.
Pavilion - The First Bengali Sports WebsiteAyman Sadiq
In keeping up with the present world, the websites of Bangladesh are making great progress among the vast majority of Bangla speaking internet users. Bangla news websites, blogs are steadily creating dominance over their counterparts at print media. But you will notice that despite having numerous sports fan among the internet users in Bangladesh, we do not have any renowned and dedicated Bangla sports website online. That is what made the initiators of Pavilion drive towards developing a website dedicated to sports in our mother language.
Marketing Campaign for HungryNaki.com - Intra-IBA Branding Competition (IIBC)...Sayem Faruk
Marketing campaign for a popular food delivery service called HungryNaki in Bangladesh. Talks about how to defeat FoodPanda. Winning slides for the second round of IIBC 2015.
Did you know that Back to School shopping is the second biggest consumer spending event after Christmas? It's true. So get geared up for this big event by schooling yourself on some fun facts. There won't be a pop-quiz, but feel free to raise your hand if you have any questions about presentation design or delivery. We are your presentation professors, and we are happy to give you all of the answers to your next presentation test. Step into our classroom: www.ethos3.com
Why Conflict is Valuable (for Presentations)Ethos3
Harness the power of healthy conflict to enhance the content of your next speech with these tips. Whether you are using your presentation for a business pitch, or a marketing campaign, it is valuable to understand the different perspectives on the presentation topic. Research and thoughtful writing and delivery can help any presenter navigate the conflicts that surround any topic.
Computer literacy in Bangladesh is steadily on the rise. There is also a growing number of Internet users; cellular phone is widespread and so is accessibility of technology like SMS. While even a few years ago computers were vastly used as digital ‘typewriters’, they are now being employed to maintain accounts worth tens of millions of takas and more importantly, in storing useful information.
The concept of a Digital Bangladesh is welcomed by the IT professionals and the general mass. To fuel this notion the government must give due importance to the matter of cybercrime. Otherwise, like many other positive initiatives this will fall on its face. It is a matter of hope that the “National Information and Information Technology Guidelines 2009” has included Cybercrime as an agenda. To make this a success the Ministry of Information Technology, along with the IT professionals and the media must come forward.
Brandwitz'14 biggest branding competition of the countryAyman Sadiq
The biggest branding competition of the country is back. This time its even bigger and better. Its time for the brightest business minds of the country to compete for the ultimate championship. Are you ready to challenge yourself to be the best in Bangladesh!
Infographic version link:
http://www.slideshare.net/aymansadiq16/brandwitz14-biggest-branding-competition-of-the-country
Population, Education & Healthcare sector of BangladeshAyman Sadiq
A brief overview of the population, education & healthcare sector of Bangladesh. The presentation mostly covers the basic aspects of the related topics and gives a comparative picture.
10 SlideShare Fun Facts You Didn't Know AboutAyman Sadiq
I hope you liked the fun facts as much as I liked documenting them. Beyond the fun, I hope you can apply many of these facts to become a more effective marketer on SlideShare. Sixty million visitors are waiting!
SlideShare says hello: Founded in 2006, SlideShare is a leading professional content sharing community. Professionals can upload content for free, discover people through content, and content through people. SlideShare brings presentations, documents and videos to life on the web for professionals to discover and share. Premium social content marketing subscriptions enable professionals and brands to gain social media engagement and generate sales leads. The company is based in San Francisco, Calif.
This regional analysis reviews progress in the Asia-Pacific region towards achieving the expected outcomes. The presentation gives detailed idea about all the countries through a rigorous PESTEL analysis.
Information graphics or infographics are graphic visual representations of information, data or knowledge. These graphics present complex information quickly and clearly, such as in signs, maps, journalism, technical writing, and education. With an information graphic, computer scientists, mathematicians, and statisticians develop and communicate concepts using a single symbol to process information.
Establishing Executive Alignment and Priorities Around Your Company’s Custom...James O'Gara
This is one of several presentations that are part of the Future of the CMO/CXP Executive Education Series -- Hosted by OnMessage.
Establishing Executive Alignment and Priorities Around Your Company’s Customer Experience.
Securing executive alignment and clearly defined priorities
in support of Customer Experience Management is crucial.
Yet, so few companies have a game plan for making this
happen. In most cases customer experience, as a priority
within the business, originates and stagnates within
customer service or call center departments. The initiative
fails to gain traction in other customer-facing areas of
the business. It never receives executive support and
endorsement. As a result, the customer experience never
delivers material business results.
Why is this? For the customer experience to translate into
improved financial performance and become a competitive
advantage, it must be embraced enterprise-wide. It must
be implemented in a cross-functional manner — and, it
has to be a priority for the CEO and the entire C-suite.
View entire presentation.
Product Managers have to be great salesmen. Orangescrum is trusted by product managers to plan their product roadmap, groom the backlogs, run feature sprints and ship quality products.
Join CX University's Mohamed Latib and SPLICE Software's Janelle Boris as they share their expertise in creating a robust customer centric program within your organization that will increase positive customer and employee experiences.
Entrepreneurial Selling is a new sales methodology aimed at helping sales people and entrepreneurs to identify and develop new business opportunities together with their customers. The methodology is based on a 10 year long research program on the future of sales.
A corporate communication campaign about non-existing company ( imaginary company ) with objectives, core messages, audiences and including other things too.
Successful companies need to be ambitious in improving their products and channels. They must look at them from the users’ point of view to drive digital transformation and remain compelling in a competitive environment. Read our guide for seamless user experience to understand more.
This presentation from Lulit Tesfaye covers the business case for knowledge and information management. It offers business cases and discussions of hard Return on Investment (ROI) for KM efforts.
Continual user experience optimisation: A guide to excellenceCRMT Digital
Aiming for continual improvement of marketing performance with data aggregation techniques.
Marketing operations brings together two or more departments to unlock business value. Done right, it works brilliantly. But there’s another idea that goes even further… uniting ALL departments for the benefit of the customer.
The basic ideas behind customer experience management (CEM or CXM) go back to old masters like Caples and Kotler. But it’s only in the last decade or so that technology has made them quantifiable. Modern data aggregation techniques, informing campaign creativity with data-driven customer insights, means CI for CX isn’t an end-of-project tickbox any more. It’s now a continual process.
This Slideshare shows you how it works.
Similar to Towards the Consumer-Activated Company (20)
The end of average is over: how to bring back our EDGE?InSites on Stage
No need to repeat the VUCA world is here and it is here to stay. While the power of ‘averages’ has successfully served the marketing community for so long, applying average thinking is now turning brands all over the world into zombies with most consumers not caring if 76% of all brands would disappear (Havas Media Group). If brands want to remain relevant and successful, they need to let go of average and embrace the edges. In his talk, Kristof De Wulf shares his view on how brands can benefit from edgy versus average thinking.
Fast-forward to more contextual, more agile and smarter qualitative research, a presentation by Annelies Verhaeghe & Sophie Van Neck for the ESOMAR Qualitative Research Congress on November 7, 2018 in Porto (PT).
Although research communities are probably one of the biggest disruptions happening in our industry in the past years, we believe that there is yet again another game changer around the corner: online chat. Online chat and chat bots will, in our opinion, make qualitative research more agile, more contextual and smarter. To explore the opportunities that chat offers, we decided to set up an experiment with Heineken. Join us on our journey and discover what we think might be the future of qual!
Market Research Today, Tomorrow and the Day after TomorrowInSites on Stage
Market Research in Germany – A picture of the future of the German research industry based on a study among German corporate researchers. Presented by Tom De Ruyck at the Planung & Analyse Insights 2017 event in Frankfurt (DE).
Does the future of your business depend on luck? Only 11% of decisions are taken with input from consumers, yet in these fast-forward times the need for agile consumer connection is growing. Not only do the traditional long linear research cycles need to move towards ongoing ‘test-learn-developed’ cycles, the technological (r)evolution brings many opportunities for research.
Presentation on contemporary consumer conversations by Annelies Verhaeghe as presented at Confirmit’s Mind Your Language Event in London in June 2017.
De Comeos e-commerce studie zit al aan de zevende editie en is het grootste e-commerce consumentenonderzoek in België, in samenwerking met InSites Consulting. In deze studie schetsten we een duidelijk beeld van de Belgische e-consument en hoe die evolueert in al zijn aspecten. Hét rendez-vous van het jaar voor iedere handelaar die intensief bezig is met e-commerce en omnichannel.
By its very definition, the pursuit of insights is an exercise in empathy. Surveys, focus groups, data collection, and so on — all just means to empathize with research subjects, to walk in their shoes. Like never before, virtual reality can almost literally put researchers into the shoes of their subjects. Using affordable 360-degree cameras and basic virtual reality, your clients can now experience the world of their consumer.
Rumblings about virtual reality and its promise have been around for years. Now, the promise has arrived. Come to see how virtual reality is already making an impact in our industry. A presentation by Thomas Troch, Business Director at InSites Consulting
The patient is no longer patient. Presentation of Christophe Jauquet (Business Director Health & Medical, InSites Consulting) at the European Health Insurance Conference in Berlin on Friday 23 March, 2017.
Since the early days of business, marketing gurus have preached their beliefs on how to build strong brands. These theories and models have been translated into numerous books to provide a clear framework for marketers on what to aim for and how to grow their brand.
But in this abundance of models and theories, marketers might find themselves lost in translation. In this presentation, we aim to simplify the world of marketing and bundle these frameworks in three main Brand Religions beyond the classic ‘Kotler-ian’ thinking, nl penetration, influencers and relationship religions.
SkyTeam, one of the largest international airline alliances, launched a pilot customer centricity project for their key product – SkyPriority. The pilot project used an innovative approach designed to evoke a feeling of customer centricity through research. Following the pilot implementation, we looked back and found a positive impact on high value customers and SkyPriority managers. Customers felt they could better collaborate with SkyTeam, and more importantly, they felt more valued as customers when compared to people who did not take part in the program. Airline managers also had a positive perception of the project and reported improved implementation of the SkyPriority product.
Recent insight generation work we conducted in our own industry has demonstrated that survey research needs to change drastically. We need to become more agile, smarter and more in line with today’s marketing standards, as well as better follow the pace of the business. We believe that, in order to make surveys strive again, we need to start embracing the possibilities of smart data integration. We are THE ideal industry to get the most out of ‘small data’. We will offer a framework to describe the different possible flavours of data collection beyond explicit questioning. In addition, we will share, based on a series of data integration experiments with global brands, what the added value is of each type and how they contribute to better insights and a higher return on those insights. Presented by Angie Deceuninck & Annelies Verhaeghe at ESOMAR Congress in New Orleans on Monday September 19, 2016.
Community member disengagement: a fundamental threat for viable research communities, presented by Steven Debaere (PhD IESEG) in collaboration with InSites Consulting at the ASC International Conference in Winchester on September 9, 2016.
This is the full slidedeck of our Smartees Workshop on Turning Insights into Impact, hosted by Tom De Ruyck (Managing Partner, InSites Consulting) in Ghent on Tuesday June 14, 2016.
Shaping your business together with patients Smartees WebinarInSites on Stage
This is the full slidedeck of our Smartees Webinar on 'Shaping your business together with patients', hosted on June 9 and streamed life from our Ghent office. Presentation by Christophe Jauquet (Business Director Health & Medical) & Sarah Van Oerle (Reserach Consultant).
Alieke Stubbe's pitch for the Febelmar Young Talent Award. The challenge? How can the research industry prepare itself today in order to be ready for challenges of tomorrow. With her presentation on the price of privacy Alieke convinced the jury of her talent and was therefore awarded Febelmar Young Talent of 2016.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
2. I’m Matthias
34 years, living in Ghent area (Belgium), in
love with Jolien.
#beer #books #music #soccer #technology
Graduated from K.U. Leuven as Business
Engineer, joined InSites Consulting 8 years
ago, and now serving numerous technology
companies & financial services institutions
in the role of Senior Research Manager.
#dashboarding #tech&services #marketing
#research
Content wise my focus is on customer
experience management and research,
guiding company’s in their processes to
better understand customer experiences
and be more customer centric.
#actionability #cexp #customerjourneys #nps
@DUSSE_
3. I’m Eefje
25 years, living in Ghent and working as a
research consultant for InSites since 2012.
Our mission at InSites Consulting consists
of bringing consumers in the boardroom of
organisations and we help companies to
make this mind shift towards consumer
centricity and activation in everything they
do.
As a consultant, I’m involved in the project
management of numerous customer
experience studies.
@IINSITES
4. Top 10 most
innovative
marketing
research
agency of the
world (GRIT 2014)
Global Community Moderator Network
across +50 countries
Proud to work for +30% of the world’s global brands
We have been
cheered by the
industry with
more than 25
international
awards
New York
London
Sydney
Rotterdam
Ghent
Timisoara
Our vision on
contemporary
marketing is
evangelized
through our
best-selling
books.
@DUSSE_
TRENDS IN
CEXP
24. TRENDS IN
CEXP
@INSITES
Closed Feedback Loop WHY
SHARE
Share customer feedback with the
customer support employee(s)
responsible for the customer
experience.
EMPOWER
Empower these employees to take
appropriate action on the feedback
provided.
INTERACT
Allow these employees to interact
directly with customers to resolve
issues and inform them of what
actions would be taken.
ENHANCE
Enhance the customer experience of
the customer support
STRENGHTEN
Strengthen customer relationships
STAND OUT
This actionability will help to stand
out from your competitors in the
marketplace.
action management system
25. TRENDS IN
CEXP
@INSITES
Closed Feedback Loop WHAT
Customer
Service
detect critical
incidents & improve
relationships
Sales
follow up on the
customer’s request
to be contacted by
his contact person
“relational” “commercial”
37. TRENDS IN
CEXP
@DUSSE_
Feedback collected immediately after
an event is 40% more accurate than
feedback collected 24 hours after the
event.
Gartner Research
By 2016, more than half of all
customer service questions will be
submitted via a mobile device.
Organizations would do well to mold
their service solutions entirely on
mobile.
Steven Van Belleghem
53. TRENDS IN
CEXP
@INSITES
Do not limit customer service to the customer service department.
Offer a consistent customer service across all departments.
Inspire & empower employees on all levels.
65. TRENDS IN
CEXP
@DUSSE_
A chief customer officer (CCO) is the
executive responsible in customer-
centric companies for the total
relationship with an organization’s
customers. This position is relatively
new addition in the CxO hallway, and
was developed to provide a single
vision across all methods of customer
contact. The CCO is often responsible
for influencing corporate activities of
customer relations in the call centre,
sales, marketing, user interface, finance
(billing), fulfillment and post-sale
support. The CCO typically reports to
the chief executive officer, and is
potentially a member of the board of
directors.
66. TRENDS IN
CEXP
@DUSSE_
#2
Activation of
internal stakehol-
ders to take rele-
vant action
#1
Consumer
collaboration
initiatives
#3
Inspiring and
empowering
employees at
all levels
#4
Leverage of
results & culture
externally
#5
Impact
measurement
Lead and
coordinated
by the Chief
Consumer
Officer
67. “When your eyes are only
looking at the organization,
your ass is facing the
customer”
Yudai
TRENDS IN
CEXP
@DUSSE_
72. TRENDS IN
CEXP
@DUSSE_
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