Customer service involves all interactions with customers before, during, and after a purchase. While many e-commerce businesses focus on operations, inventory, and policies, customer service is actually the most vital element and key to maintaining relationships and gaining revenue. Some important aspects of customer service include asking for feedback, providing answers to frequently asked questions, calling customers who cancelled orders, offering perks like free shipping, interacting on social media, monitoring third party call centers, including detailed product descriptions, and making customers feel valued.

2.  What is customer service?
 E-Commerce Customer Services
 Ask for feedback
 Providing Satisfying Answers To FAQ
 Calling Customers Who Cancelled The Order
 Offer free shipping
 Interact with customers using social media.
 Closely Monitor Third Party Call Centre
 Detailed Product Pages
 Make your customers feel valued

3.  Customer service is “The provision of service
to customers before, during and after a
purchase” .
 It’s also defined as “All interactions between
a customer and a product provider at the time
of sale and thereafter”.

4.  Most people involved in ecommerce spend
most of their time dealing with operations,
inventory and policy. However, the most vital
element of any business is the customer.
 Customer service is very important part of
maintaining ongoing client relationships that
is key to gain maximum revenue. For this
reason, many companies have shown efforts
to increase their customer satisfaction levels.

5. You can give
Your feedback
in this section.
Ask for feedback
 You cannot offer the best customer service if
you don't know what your customers are
saying. Its important to get feedback from your
target market.

6. FAQ
section
 FAQ which is frequently asked questions is equally important when
customer service comes. If any customer is having problem related to
product or policies he should be answer correctly and precisely
within time.

8. Answers of
FAQs

9.  Calling customers who have cancelled their order is
best practice which has to be followed not only to
provide service to customer but also to analyze if
there is any problem in processing or if there is any
other loop holes.

10. Suitwala.com
provides free
shipping within
INDIA
 Everyone would love to avoid paying shipping fees for their purchases.
Therefore, offering free shipping is a great way of winning the trust
and loyalty of your customers. Make it clear from the onset which
products qualify for free shipping. Customers should be able to enjoy
this incentive automatically without having to hunt for coupon codes
online.

11. Connect with
suitwala.com using
social media
networks.
 Social media networks such as Google+, Twitter, RSS, YouTube and
Facebook offer a great opportunity for interacting with your customers. You
can update them on new products, special offers or recent industry
developments. In addition, you can share how-to tips which they might find
useful. Don't forget to respond to any comments left by your customers and
prospects.

12.  Many e-commerce companies are not having their own
customer care service and they give this work to third
party to work for him. These call centre work as a
bridge between customer and company’s brand hence
quality customer service is must for any kind of query.

13. Detail
description
of product
 Giving detail information of product is very essential because
here in this virtual world customer can’t see or touch his desirable
product he can only read the specification attribute and product
attribute, hence these categories should be filled within sufficient
details so as to make the purchase undoubtedly.

14.  Customers are the most important assets for any business. Therefore,
you need to make every effort to ensure that your customers are
happy. When your customers feel valued, they will be willing to do
business with you again in future. A simple gesture like sending a
gifts or cards during any special occasions can mean a lot to a
customer.

15. https://www.suitwala.com/