STRATEGIC 
integrated marketing communications
IMC is the planning and execution 
of all types of advertising-like 
and promotion-like messages 
selected for a brand service, or 
company, in order to meet a 
common set of communication 
objectives, or more particularly, 
to support a single 
‘positioning’.
The goal of IMC is to build relationships with 
consumers and stakeholders through a single, 
clear and consistent message across channels.
WHAT YOU MUST TRY TO DO 
is work horizontally 
in a business culture 
that is vertical 
- Bruce Mau, designer, bruce mau design
IMC is the planning and execution of all types of advertising-like and 
promotion-like messages selected for a brand service, or company, in order to 
meet a common set of communication objectives, or more particularly, to 
support a single ‘positioning’.
IMC is the planning and execution of all types of advertising-like and 
promotion-like messages selected for a brand service, or company, in order to 
meet a common set of communication objectives, or more particularly, to 
support a single ‘positioning’. 
How you will achieve communication 
and brand objectives.
IMC is the planning and execution of all types of advertising-like and 
promotion-like messages selected for a brand service, or company, in order to 
meet a common set of communication objectives, or more particularly, to 
support a single ‘positioning’. 
The tactics you will use to carry 
out plan.
IMC is the planning and execution of all types of advertising-like and 
promotion-like messages selected for a brand service, or company, in order to 
meet a common set of communication objectives, or more particularly, to 
support a single ‘positioning’. 
Messages used to reinforce or 
project the specific brand and firm 
image stated in the marketing plan.
IMC is the planning and execution of all types of advertising-like and 
promotion-like messages selected for a brand service, or company, in order to 
meet a common set of communication objectives, or more particularly, to 
support a single ‘positioning’. 
Trade promotions: expenditures or incentives used by 
manufactures and other members of the marketing channel 
to help push product through to retailers. 
Consumer promotions: incentives aimed at a brand’s 
customers. Used to entice the consumer to take the final 
step and make a purchase.
IMC is the planning and execution of all types of advertising-like and 
promotion-like messages selected for a brand service, or company, in order to 
meet a common set of communication objectives, or more particularly, to 
support a single ‘positioning’. 
What you hope to accomplish with advertising and 
promotional programs.
IMC is the planning and execution of all types of advertising-like and 
promotion-like messages selected for a brand service, or company, in order to 
meet a common set of communication objectives, or more particularly, to 
support a single ‘positioning’. 
“How a brand is to be perceived in the context of 
competitive alternatives in the mind” – Brad VanAuken 
“Consumers perceive most product categories as 
homogeneous” (Copernicus Consulting).
Marketing Mix 
Product 
Price 
Promo-on 
Distribu-on 
(Place) 
The marketing mix is crucial when determining a product or brand’s offer, and 
is often associated with the four P’s
Marketing Mix 
Product 
Price 
Promo-on 
Adver-sing 
Sales 
Promo-on 
Personal 
Selling 
Direct 
Marke-ng 
Public 
Rela-ons 
Digital 
Marke-ng 
Sponsorship 
Marke-ng 
Distribu-on 
(Place)
Marketers must combine these elements 
into a comprehensive marketing strategy
IMC IS A 
PLANNING 
PROCESS
SWOT ANALYSIS 
Structured planning method used to evaluate 
the strengths, weakness, opportunities and 
threats involved in a business venture
STRENGTHS 
Market advantages 
Access to resources 
Unique selling proposition 
Perceptions
STRENGTHS 
Market advantages 
Access to resources 
Unique selling proposition 
Perceptions 
Weaknesses 
What could be improved 
How are sales lost 
Perceptions 
What should be avioded
STRENGTHS 
Market advantages 
Access to resources 
Unique selling proposition 
Perceptions 
Weaknesses 
What could be improved 
How are sales lost 
Perceptions 
What should be avoided 
Threats 
Competition 
Technology 
Resources 
Obstacles
STRENGTHS 
Market advantages 
Access to resources 
Unique selling proposition 
Perceptions 
Weaknesses 
What could be improved 
How are sales lost 
Perceptions 
What should be avoided 
Threats 
Competition 
Technology 
Resources 
Obstacles 
opportunities 
Trends 
Changes in Technology, Policy 
Resources 
Market opportunities
IDENTIFY 
TARGET AUDIENCE
The target market the company wishes to appeal to, design products for, and tailor its 
marketing activities toward.
Segmenting an audience will help to better define how advertising should look and feel. 
Demographic psychographic 
Gender 
Age 
Income 
Ethnic Group 
Geographic 
Regional 
National 
Lifestyle 
Personality 
Motivations 
Resources 
Behavioral 
Attitudes 
Usage rates 
Loyalty 
Benefits sought
DETERMINE 
HOW 
THEY 
MAKE 
DECISIONS
Post 
purchase 
evaluations 
Purchase 
Evaluation of alternatives 
Information search or research 
Problem Recognition
INTERPERSONAL 
INFLUENCES 
Family 
Society 
Culture 
NONPERSONAL 
INFLUENCES 
PERSONAL 
PROCESSESS 
Time 
Place 
Environment 
Perception 
Learning/persuasion 
Motivation 
Adopted 
from: 
Arens, 
W. 
F., 
Weigold, 
M. 
F. 
& 
Arens, 
C. 
(2013). 
Contemporary 
adver.sing 
and 
integrated 
marke.ng 
communica.ons. 
McGraw-­‐Hill 
Irwin. 
New 
York: 
NY. 
Needs 
Wants
POSITIONING
Process or strategy used to separate a brand from its competition by 
associating the brand with a particular set of consumer needs 
Based on: (1) perceptions of consumers and (2) relation to competition
Process or strategy used to separate a brand from its competition by 
associating the brand with a particular set of consumer needs 
Based on: (1) perceptions of consumers and (2) relation to competition 
Relation to competitors
Process or strategy used to separate a brand from its competition by 
associating the brand with a particular set of consumer needs 
Based on: (1) perceptions of consumers and (2) relation to competition 
Attribute
Process or strategy used to separate a brand from its competition by 
associating the brand with a particular set of consumer needs 
Based on: (1) perceptions of consumers and (2) relation to competition 
Product Use
Process or strategy used to separate a brand from its competition by 
associating the brand with a particular set of consumer needs 
Based on: (1) perceptions of consumers and (2) relation to competition 
Price or quality
Process or strategy used to separate a brand from its competition by 
associating the brand with a particular set of consumer needs 
Based on: (1) perceptions of consumers and (2) relation to competition 
Consumer Identity
Process or strategy used to separate a brand from its competition by 
associating the brand with a particular set of consumer needs 
Based on: (1) perceptions of consumers and (2) relation to competition 
Product class
Process or strategy used to separate a brand from its competition by 
associating the brand with a particular set of consumer needs 
Based on: (1) perceptions of consumers and (2) relation to competition 
personality
CREATE 
MEASUREABLE 
OBJECTIVES
Objectives are desirable outcomes, that are measurable, derived 
from organizational goals. 
Increase awareness of brand 
Increase organic web traffic by X% 
Increase Twitter followers by X 
Increase E-mail registrations by X%
GOALS 
OBJECTIVE OBJECTIVE OBJECTIVE 
Strategy
SELECT 
APPROPRIATE 
CHANNELS
Communication 
Website Conventional 
Channels 
SEO 
Events 
SOCIAL 
MEDIA 
Media
Marketing that works is marketing that 
people choose to notice -Seth GOdin
ATTRIBUTES 
Slide 
18:hVp://thenounproject.com/term/gym/79156/ 
Slide 
19: 
hVp://thenounproject.com/term/down/36166/ 
Slide 
20: 
hVp://thenounproject.com/term/dog/24636/ 
Slide 
22: 
hVp://thenounproject.com/term/map-­‐marker/8806/

Integrated Marketing Communications

  • 1.
  • 2.
    IMC is theplanning and execution of all types of advertising-like and promotion-like messages selected for a brand service, or company, in order to meet a common set of communication objectives, or more particularly, to support a single ‘positioning’.
  • 3.
    The goal ofIMC is to build relationships with consumers and stakeholders through a single, clear and consistent message across channels.
  • 4.
    WHAT YOU MUSTTRY TO DO is work horizontally in a business culture that is vertical - Bruce Mau, designer, bruce mau design
  • 5.
    IMC is theplanning and execution of all types of advertising-like and promotion-like messages selected for a brand service, or company, in order to meet a common set of communication objectives, or more particularly, to support a single ‘positioning’.
  • 6.
    IMC is theplanning and execution of all types of advertising-like and promotion-like messages selected for a brand service, or company, in order to meet a common set of communication objectives, or more particularly, to support a single ‘positioning’. How you will achieve communication and brand objectives.
  • 7.
    IMC is theplanning and execution of all types of advertising-like and promotion-like messages selected for a brand service, or company, in order to meet a common set of communication objectives, or more particularly, to support a single ‘positioning’. The tactics you will use to carry out plan.
  • 8.
    IMC is theplanning and execution of all types of advertising-like and promotion-like messages selected for a brand service, or company, in order to meet a common set of communication objectives, or more particularly, to support a single ‘positioning’. Messages used to reinforce or project the specific brand and firm image stated in the marketing plan.
  • 9.
    IMC is theplanning and execution of all types of advertising-like and promotion-like messages selected for a brand service, or company, in order to meet a common set of communication objectives, or more particularly, to support a single ‘positioning’. Trade promotions: expenditures or incentives used by manufactures and other members of the marketing channel to help push product through to retailers. Consumer promotions: incentives aimed at a brand’s customers. Used to entice the consumer to take the final step and make a purchase.
  • 10.
    IMC is theplanning and execution of all types of advertising-like and promotion-like messages selected for a brand service, or company, in order to meet a common set of communication objectives, or more particularly, to support a single ‘positioning’. What you hope to accomplish with advertising and promotional programs.
  • 11.
    IMC is theplanning and execution of all types of advertising-like and promotion-like messages selected for a brand service, or company, in order to meet a common set of communication objectives, or more particularly, to support a single ‘positioning’. “How a brand is to be perceived in the context of competitive alternatives in the mind” – Brad VanAuken “Consumers perceive most product categories as homogeneous” (Copernicus Consulting).
  • 12.
    Marketing Mix Product Price Promo-on Distribu-on (Place) The marketing mix is crucial when determining a product or brand’s offer, and is often associated with the four P’s
  • 13.
    Marketing Mix Product Price Promo-on Adver-sing Sales Promo-on Personal Selling Direct Marke-ng Public Rela-ons Digital Marke-ng Sponsorship Marke-ng Distribu-on (Place)
  • 14.
    Marketers must combinethese elements into a comprehensive marketing strategy
  • 15.
    IMC IS A PLANNING PROCESS
  • 16.
    SWOT ANALYSIS Structuredplanning method used to evaluate the strengths, weakness, opportunities and threats involved in a business venture
  • 17.
    STRENGTHS Market advantages Access to resources Unique selling proposition Perceptions
  • 18.
    STRENGTHS Market advantages Access to resources Unique selling proposition Perceptions Weaknesses What could be improved How are sales lost Perceptions What should be avioded
  • 19.
    STRENGTHS Market advantages Access to resources Unique selling proposition Perceptions Weaknesses What could be improved How are sales lost Perceptions What should be avoided Threats Competition Technology Resources Obstacles
  • 20.
    STRENGTHS Market advantages Access to resources Unique selling proposition Perceptions Weaknesses What could be improved How are sales lost Perceptions What should be avoided Threats Competition Technology Resources Obstacles opportunities Trends Changes in Technology, Policy Resources Market opportunities
  • 21.
  • 22.
    The target marketthe company wishes to appeal to, design products for, and tailor its marketing activities toward.
  • 23.
    Segmenting an audiencewill help to better define how advertising should look and feel. Demographic psychographic Gender Age Income Ethnic Group Geographic Regional National Lifestyle Personality Motivations Resources Behavioral Attitudes Usage rates Loyalty Benefits sought
  • 24.
    DETERMINE HOW THEY MAKE DECISIONS
  • 25.
    Post purchase evaluations Purchase Evaluation of alternatives Information search or research Problem Recognition
  • 26.
    INTERPERSONAL INFLUENCES Family Society Culture NONPERSONAL INFLUENCES PERSONAL PROCESSESS Time Place Environment Perception Learning/persuasion Motivation Adopted from: Arens, W. F., Weigold, M. F. & Arens, C. (2013). Contemporary adver.sing and integrated marke.ng communica.ons. McGraw-­‐Hill Irwin. New York: NY. Needs Wants
  • 27.
  • 28.
    Process or strategyused to separate a brand from its competition by associating the brand with a particular set of consumer needs Based on: (1) perceptions of consumers and (2) relation to competition
  • 29.
    Process or strategyused to separate a brand from its competition by associating the brand with a particular set of consumer needs Based on: (1) perceptions of consumers and (2) relation to competition Relation to competitors
  • 30.
    Process or strategyused to separate a brand from its competition by associating the brand with a particular set of consumer needs Based on: (1) perceptions of consumers and (2) relation to competition Attribute
  • 31.
    Process or strategyused to separate a brand from its competition by associating the brand with a particular set of consumer needs Based on: (1) perceptions of consumers and (2) relation to competition Product Use
  • 32.
    Process or strategyused to separate a brand from its competition by associating the brand with a particular set of consumer needs Based on: (1) perceptions of consumers and (2) relation to competition Price or quality
  • 33.
    Process or strategyused to separate a brand from its competition by associating the brand with a particular set of consumer needs Based on: (1) perceptions of consumers and (2) relation to competition Consumer Identity
  • 34.
    Process or strategyused to separate a brand from its competition by associating the brand with a particular set of consumer needs Based on: (1) perceptions of consumers and (2) relation to competition Product class
  • 35.
    Process or strategyused to separate a brand from its competition by associating the brand with a particular set of consumer needs Based on: (1) perceptions of consumers and (2) relation to competition personality
  • 36.
  • 37.
    Objectives are desirableoutcomes, that are measurable, derived from organizational goals. Increase awareness of brand Increase organic web traffic by X% Increase Twitter followers by X Increase E-mail registrations by X%
  • 38.
    GOALS OBJECTIVE OBJECTIVEOBJECTIVE Strategy
  • 39.
  • 40.
    Communication Website Conventional Channels SEO Events SOCIAL MEDIA Media
  • 41.
    Marketing that worksis marketing that people choose to notice -Seth GOdin
  • 42.
    ATTRIBUTES Slide 18:hVp://thenounproject.com/term/gym/79156/ Slide 19: hVp://thenounproject.com/term/down/36166/ Slide 20: hVp://thenounproject.com/term/dog/24636/ Slide 22: hVp://thenounproject.com/term/map-­‐marker/8806/