Electronic Ecosystem to build a universal Electronic Health Record and Health information exchange. Deliver care through information technology, Enhance health research, analysis & compliance Improve efficiency, quality and reduce cost of healthcare. Online health records and Clinical Decision Support System (CDSS) at http://www.hconnect.co.in/

1. Integrated Health Information
to Examine, Empower & Engage

2. AGENDA: Healthcare Technology
The Current trends in Healthcare technology
• Paperless Healthcare Environment
Web-based Systems, E-Prescriptions, E-Consulting, E-
Referrals & Online appointments, video conferencing,
remote monitoring for healthcare.
• Online health records and Clinical Decision Support System (CDSS)
• Mobile based solutions
Seamless integration with web systems
Remote monitoring & Telemedicine
• Patient Empowerment & Engagement
More informed treatment
Focus on patient oriented health systems

3. INTRODUCTION – H – Connect Cloud
• A Cloud based Health Information Software as a Services
• For Multiple healthcare stakeholders viz. Patients, Doctors,
Hospitals, Laboratories and all others.
• Electronic Ecosystem to build a universal Electronic Health
Record and Health information exchange.
• Deliver care through information technology
• Enhance health research, analysis & compliance
• Improve efficiency, quality and reduce cost of healthcare.
• Lay foundations for a healthier society

4. AGENDA: Healthcare Technology
The Challenges in Current Health Care Systems
• Limited or No benefits to the Patient
Lack of Patient Satisfaction focus
Low or Non-existent Customer Relationship Management
• Lack of Interoperability and Coordination
Inter – Organization – Branches, associated and group hospitals
Intra – Organization - laboratory, radiology, etc.
• Limited Data Available for Research purposes
Unstructured Medical Data, lack of standardization, etc.
• Technical Requirements and Hassles
Servers, Storage, Infrastructure and Maintenance Costs

5. H-CONNECT : THE STRUCTURE
Mandatory Health
Reporting
Health Data
Standardization
Patient Portal
PHR - Personal Health
Record
E-Health Governance
Public Health Analysis
Mandatory Lab Reporting
Storage and Retrieval
Research Tools and
Analysis
Health Research
Organizations Hospital
Patient
Public
Agencies
Reference
Labs
Payers
Physicians/
Practices
Imaging
Centers
H-Connect Facilities

6. H-CONNECT PRODUCT SUITE

7. Impact of H-Connect

8. ACTUAL USER FLOW
Laboratory Physician
Order test
Report
Collection
Doctor
Consultation
Patient

9. H-CONNECT USER FLOW
Laboratory Physician views
reports and history.
The Doctor
Orders test
online test
Report Collection
Doctor
Consultation
Patient will view reports in PHR & also his
previous medical records
x

10. BUT, STILL WHY H-CONNECT ?
Doctors at remote location, will
access patient health record in
Hconnect and plan the treatment
options
Medical data from hospital is
directly reflected in patient
account

11. H-CONNECT DELIVERABLES
Customer
Relationship
Management
Health analytics
Health content Data standardization
Personal Health
Record

12. 1. CUSTOMER RELATIONSHIP MANAGEMENT

13. 1. CUSTOMER RELATIONSHIP MANAGEMENT
Communication module
• Critical/Alert SMS to critically ill patients
• Reminder SMS/Email to patients to repeat the test.
• Special SMS to “Advised/Recommended” patients.
• Promotional offers for targeted customers to attract more
patients and create brand awareness.
• Provide them health and fitness tips for creating an additional
value add.
• Increase business through a chained CRM cycle
• Set up the SOP to perform CRM cycle

14. 2. HEALTH ANALYTICS
• Critical alert profiling
• Abnormality profiling
• Demographic view
• Epidemiology study
• Health trends
• Interactive charts
• Gain predictive analysis

15. 3. HEALTH CONTENT
• Health profiling
• Health education
• Regular health tips
• Recent health trends
• Self-care materials

16. 4. DATA STANDARDIZATION
• HIPAA compliance
• HL7 compliance
• Follow ICD-10, SNOMED-CT, LOINC etc
• Unified health report
• Standardized data analysis to perform successful CRM

17. 4. DATA STANDARDIZATION (LOINC/SNOMED/ICD 10)

18. 5. PERSONAL HEALTH RECORD (PHR)
• Secure PHR for lifelong
• Complete medical data
• View, share, print and
download reports at home
• Emergency medical card
• Health alert
• Test information
• Health tracker
• Medical condition
• Medication
• Allergy
• Diet and Exercise
• Health summary
• Health education and tips
• Upcoming appointments
• Health calculator
• Family history
Web and Mobile app

19. PLATFORM
Communication platform
• Text
• Email
• Web portal
• Mobile application

20. APPROACH TO IMPLEMENTING H-CONNECT
• Commercial agreement
• Need assessment
• Development
• Technical implementation
• Beta deployment
• Free Training
• Go live

21. POST SALES SUPPORT
• Drive health analytics
• Consultation
• Paid Training
• Technical support

22. FEW BENCHMARKS
ROI : 86.57 %
Therefor for 296 patient : 222000 Rs.
Cost of 1 test : 750 Rs.
No. of Patient came back to repeat test :
296
Total SMS cost: 2535 Rs.
Total no. of SMS sent : 8449
No. of SMS failed : 647

23. FEW BENCHMARKS

24. Glimpse of H-Connect

25. PORTAL ACCESS
1. Lab Portal:
• Reports
• Analysis and Communication
module
2. Doctor Portal
• Reports
• Patient summary
3. Patient Portal
• Comprehensive Personal Health
Record

26. LAB: HOME PAGE

27. HOME PAGE : STATISTICS Enterprise Resource Planning

28. HOME PAGE : ALERT PATIENT

29. HOME PAGE : SEARCH

30. VIEW PATIENT REPORTS

31. PATIENT LAB REPORT

32. PATIENT LAB REPORT: PDF VIEW

33. HEALTH CHART

34. DATA ANALYTICS: CRM
Customer
Relation Tool
• Health
campaigns
• Bulk
Communication
• Research
output

35. MY PAGE: MY MESSAGES

36. CHART ANALYSIS
• Reinforces Physician – Lab - Patient relationships
• Practice management
• Partnership strategy
• Able to retain or increase their business, as well as support
local physicians
• Manpower management
• Inventory Management

37. CHART ANALYSIS : TREND DISPLAY
Why drastic drop in lab test
ordered?....next analysis - which
client caused so?

38. CRM : REFERRING DOCTOR TREND
0
50
100
150
200
250
300
350
400
450
Numberofpatients
Referring doctor

39. CRM
Why remaining 100 + patients of
Dr. Pradeep did not came back for
repeat of test?
Total Doctor: 2292,
E.g.: 698 FPG test by Dr. Dakshata
269 FPG test by Dr. Pradeep
(124 patients > 126 value: diabetes,
only 14 repeated the test)
Why (4459 – 556 = 3900) not came back for
repeat test?
> 100: 7886;
> 126: 4459 (diabetes)
12203 FPG test in 2 months
(11647 unique + 556 repeats)
Perform CRM for Dr.
Pradeep

40. CRM FOR SEQUENTIAL TEST
2400+ patient had a advise for Glycosylated hemoglobin (HbA1c) in
remarks section :
only 168 patient had HBA1c test?....Why
Pregnancy test : Positive, Shd come for 1st and 2nd trimester
screening….also new born screening can be recommended….
So, keeping track of such patient cause patient engagement.

41. Personal Health Record

42. PHR DASHBOARD

43. PHR DASHBOARD

44. GOAL OF ONE PATIENT, ONE RECORD……

45. VIEW/SHARE AND PRINT YOUR LAB REPORTS

46. EMERGENCY MEDICAL CARD - PRINT AND CARRY

47. HEALTH SUMMARY

48. HEALTH CALCULATOR

49. HEALTH DETAILS

50. H-CONNECT APP ON MOBILE...HEALTH ON FINGERTIPS

51. TAKE AWAY FROM H-CONNECT
User retention/engagement: Engagement is key, and with
engagement, you build credibility
• Improve quality
• Improve patient participation
• Improve accuracy of diagnosis
Business intelligence : Forward-thinking laboratories will also have a
chance to benefit from hospitals and physicians
• Patient relationship management
• Marketing
• Health campaigns / profiling
• Seamless data exchange with doctors

52. USER REVIEW ON APP:

53. WHAT H-CONNECT HAVE?
Technically:
• Cloud based system : Can be accessed anytime, anywhere for lifetime. No
special Hardware required for storage.
• Uploading and Sharing of information by even end-users. Connectivity &
interoperability.
• Provide alerts and reminder: SMS/email to refer, share and notify
Analytically:
• Data analysis: Charting and research output
• CRM tools embedded
• Business intelligence : Strategically planning
• Enhance productivity of organization: via Manpower management and work
automation
Medically:
• Prevalence and epidemiology study
• Better healthcare management
• Goal achievement and Track medical changes
• Can Prevent all type of Medical errors

54. MANPOWER MANAGEMENT
Example:
• In June (5400 FPG) : performed by 5 technicians: 5400/5 =
1100 test/technician
• In July (3700 FPG) : Same 5 technician performed: 3700/5 =
700 test/technician
So, 400 test/technician is less. What have been done in idle time?
Same thing for inventory management

55. INVENTORY MANAGEMENT
• To count average number of particular test per quarter, plan the
inventory purchase for the next quarter.
• Seasonal usage of inventory and to stock up the lot.
• Availability of some particular kit on special rates: campaigns can
be planned.
• Kits near to expiry dates or if extra lot available: campaigns can
be planned.
• Out sourcing of the rare test and performing particular test only
on some day/ some time in a day.

56. MANY WAYS TO PERFORM CRM
• Template and field specific (including range wise)
• Age
• Gender
• Referring doctor specific etc…
• Can be:
• Residential area specific
• BMI specific
• To send monthly report to existing clients about there overall
report.

57. THANK YOU
info@hconnect.co.in | www.hconnect.co.in