This document summarizes an insurance technology conference presentation about trends impacting the insurance industry. The presentation discusses how technologies like cloud computing, mobile computing, data analytics, and social media can help insurance companies adapt to an evolving landscape with new customer demands and regulatory pressures. These technologies enable opportunities to enhance customer service, launch new products and services, and lower costs through more flexible systems that allow for rapid change.

1. Insurance Technology Trends
Africa Insurance & Reinsurance Conference, Nairobi
23rd June, 2011
Kalpesh Desai
CEO, Agile Financial Technologies YOUR LOGO
www.agile-ft.com
Confidential Page § 1

2. Agenda
1 Where are we today
2 Technology trends that will impact business
Insurance
Technology
3 Technology as an enabler of business agility
4 About Agile Financial Technologies
Confidential Page § 2

3. Agenda
1 Where are we today
2 Technology trends that will impact business
Insurance
Technology
3 Technology as an enabler of business agility
4 About Agile Financial Technologies
Confidential Page § 3

4. The landscape today
§ Regulatory reforms trigger structural changes
- Stricter financial viability and capital adequacy norms
- Less money for business operations, customers, and channels
§ Post-crisis business sustainability pressures have taken their toll on
your clients
§ Technology has impacted social habits, and the way your clients
interact socially, thus requiring you to re-look at your go-to-market
strategy
§ Technology has evolved sufficiently to impact the entire insurance
value chain
Confidential Page § 4

5. Get to know your new-age customers
§ Prefer technology over face-to-face interactions
§ Chose what they use
§ Always “on”
§ Expect instant access
§ Oblivious to policies
Confidential Page § 5

6. "In a time of accelerating turbulence, the
valuation of a company will be strongly
affected by how it executes change."
Confidential Page § 6

7. The (r)evolution
As needs evolve
§ Demand for a flexible technology deployment model evolves
§ Flexibility in processes becomes a must
§ The infrastructure should be conducive to enable innovation
§ You should be able to evolve new user experiences
§ Implement new pricing models
§ Effect change in organization structures and management through
effective decision making
Confidential Page § 7

8. Evolution of IT Services Delivery
More complex services
Utility Computing
Point Services
Global Sourcing
BPO &
Managed Full IT Horizontal
‘Packaged’ Services Outsourcing
Storage Services (flexible
services (2 or more
outsourcing)
point services)
Hardware Software Security
support support services
0% % of IT infrastructure outsourced 100%
Evolution of IT Services Delivery
Confidential Page § 8

9. Business Expectation and IT Implications
IMPROVE
CUSTOMER GENERATE
SERVICE GROWTH
ENHANCE LOWER
PRODUCTIVITY COST
MORE VALUE
FOR LESS
MONEY
Confidential Page § 9

10. Agenda
1 Where are we today
2 Technology trends that will impact business
Insurance
Technology
3 Technology as an enabler of business agility
4 About Agile Financial Technologies
Confidential Page § 10

11. Technology Trends impacting your landscape
Internet computing
Analytics Mobile Computing
Collaborative Security and
Communication Sustainability
Confidential Page § 11

12. Internet Computing : When “IT”s all out there
Software as a Service
Platform as a Service Storage as a Service
Grid Computing
Database as a Service Virtualization
Utility Computing Application Hosting
Infrastructure as a Service
Confidential Page § 12

13. Internet Computing
§ Speed to market utilizing the Cloud or Virtualization
§ Eliminate or reduce infrastructure infrastructure capital and ramp-up
§ Enhanced user experience for customers, agents and brokers for
new business and client servicing
§ Exciting and easy to use experience to draw customers to Internet
presence for quotes, comparison quotes, new business
§ Enhanced channels for interaction with the value chain – brokers,
agents, re-insurers, marketplaces, other medium of sales and
service
§ Ability to move core and niche areas of the insurance business to
BPO models
Confidential Page § 13

14. Internet Computing
• Minimize
• Increase compliance and
protection, security
transparency
challenges
• Increase entry
• Risk &
barriers for compliance
competition systems include
• Increase corporate
customer
retention, &
Costs actions, approval Opportunities
workflows,
personalization compliance and
anti-money • Enhance
• Predictable laundering service levels
Clients • Sustainable checks
• Matched to Risks • Focus on core
competency
cash flows
• Launch new
• Reduced products and
Implementatio services
n timeframes
Confidential Page § 14

15. The possibilities
Actuarial Mobile 3rd Party
POS
Modeling Insurance Transactions
Remote Claims
E-Quotes POS
Adjusting
Database
KIOSKS CRM
Uniformity
Confidential Page § 15

16. Examine deployment models
Higher return on Software as Service
IT investments Entire computing capacity is outsourced
to third party/ solution provider
Competitive
costing
Platform as Service
Service to create, operate and run applications
Expense Control
Infrastructure as Service
Fully outsourced infrastructure and application
environment
Confidential Page § 16

17. Mobile Computing
Voice
Social
Messaging
Networks
Storage
Mobile Web
Device
Access
Touch Location
Bluetooth
Rapidly becoming the interface to the world
Confidential Page § 17

18. Mobile Computing
§ Mobile channels can become a highly differentiated channel for
core business
§ Immediate impact as common transactions such as payments,
alerts, loss submission, emerge as competitive differentiators
§ Carriers can rapidly reach emerging markets where mobile devices
and coverage exceed traditional connectivity
§ Mobile features for agents and brokers becomes a mandatory tool to
differentiate and to capture/retain distribution channel resources
§ Empowering agents and brokers with just-in-time account and
product information will enable a tailored coverage experience when
interacting with customers while in the field
§ The mobile device feature set will enable new applications to lower
loss-costs and improve underwriting data
Confidential Page § 18

19. From
8558
To
:
5 :
58558
From
:
58558
_____________________
To
:
58558
_____________________
_____________________
Mobility
• Two way SMS POLICY
MOTOR
Thanks
for
your
request
interest
Thanks
for
your
RAJESH
9000000000
ABC
for
Motor
Policy
from
• Integrated Mr.
Rajesh.
Please
visit
Insurance
Company
any
Bank
Branch
and
Bank / Ins Co.
make
your
payment.
Data Please
send
y
our
name,
Quote
Ref
#
23412341
mobile
number
and
email
while
making
the
payment
• Instant Capture
address
as
a
reply
to
this
of Customer message
Send
Cancel
• Opportunities Save
Send
Save
Cancel
Cancel
Galore
Confidential Page § 19

20. Doorstep Insurance
Instant Instant
Capture Payments
Instant
Service
Confidential Page § 20

21. Data Analytics
Islands of information
Do not enable collaboration
Confidential Page § 21

22. Data Analytics
§ BPM & analytics will result in adaptive BI to support automated
decision making and IT process change in response to data
§ Data governance and business process management (BPM) will
receive increased attention from your ICT teams
§ Data “outsourcing” will be a growing business especially with data
de-duplication, cleansing and farming
§ Traditional BI tools that focused consolidating data centrally will
cease to exist giving way to tools that will interface with your
operational work-flows and performance management systems
Confidential Page § 22

23. Data Analytics
§ Product Definition and Underwriting Excellence through rule and
analytics based decision-making
§ “Discovery” of new markets, products, segments through analytics
of product, policy, and claim data
§ Segmentation of claims for optimized assignment, routing, and
straight through processing
§ Fraud Detection for real-time fraud scoring outcomes
§ Product, Pricing, and Customer Profiles are combined to provide a
custom product and buying experience to the customer
§ Increasingly data will be used to drive the behavior of systems and
users
Confidential Page § 23

24. Collaborative Communication
§ The way we communicate has changed
- Social media
- Community forums
- Collaborative tools
- Content dissemination
Confidential Page § 24

25. Collaborative Communication
§ Insurers to provide innovation programs and social networking tools
as part of their communication and collaborative process
§ A collaborative communication framework can enable the movement
of highly skilled adjusters and agents to a centralized model
allowing lower-cost field resources to tap into their knowledge base
§ Collaboration enables accuracy in underwriting decisions, loss
decisions, and more interactive customer servicing models
§ The distribution channel extends beyond traditional media channels
and social networks are used to promote and capture new business
Confidential Page § 25

26. Do Not Ignore Social Computing
Organization
Insurance Core
Employee/ Employee /
Customer
Customer
Social
Mobile Networking
Devices Accounts
Portals
Confidential Page § 26

27. Security Imperatives In The New Era
Compliance
Portable
and
Devices
Regulation
Cyber
Outsourcing
Threats
The rise of
Cloud Security social
Computing Imperatives networks
Confidential Page § 27

28. How about a virtual branch?
Confidential Page § 28

29. Social media portals can be a virtual branch
Confidential Page § 29

30. Social media as a means of identifying fraud
Confidential Page § 30

31. Agenda
1 Where are we today
2 Technology trends that will impact business
Insurance
Technology
3 Technology as an enabler of business agility
4 About Agile Financial Technologies
Confidential Page § 31

32. BUSINESS AGILITY
!! NOT A LUXURY !!
The ability of a business to adapt
rapidly and cost efficiently in
response to changes in the
business environment.…
Confidential Page § 32

33. Technology as an enabler of business agility
Increased o Create value for your customers
Response
Levels
o Improve experience for
distributors, partners and
Increased Employees
Revenues
o Reduce the sales cycle
Cost o Enhance interoperability
Efficiency between systems
o Shift to holistic integrated
systems from islands of
Scalability
disparate information
o Provide integrated view of
Integrated/ customer information
Aligned across various products
Processes
o Improve information-sharing
practices
Confidential Page § 33

34. Thank you
Kalpesh Desai
Confidential Page § 34