The document contains case studies and information about Mattersight and its personality-based call routing solutions. It provides examples of companies that achieved improved business results such as increased sales and retention through implementing Mattersight's solutions. Specific outcomes mentioned include reduced average handle times by 2.3%, increased retention by 2.7%, and ROI ranging from 4-10x. Testimonials also praise the insights and downstream effects provided by Mattersight's ability to match callers and agents based on personality.