This talk was presented during ThoughtWorks Converge - a platform for BAs, PMs and product management community to come together. The theme was Business Relevance, or how to make IT teams more closely aligned with business.
Mobile App User Experience Myths, DebunkedApteligent
What data science can teach you about app performance & user experience.
Myth #1: Crash Data is All I Need
Myth #2: Release Planning Happens Once
Myth #3: User Behavior & Business Insights are separate from App Performance
Modern Architectures: Keynote - Using Fabrics to Weave Success in the CloudDreamforce
Cloud. Mobile. Big Data. Data Science. Internet of Things. We know that these trends are harnessing easily accessible technological power to connect to nearly everything - bringing a world of opportunity for businesses to build apps that connect employees, partners, data, and even products, in entirely new ways. But while you are constantly bombarded with these 'next big things', how can they be utilized most effectively within your Enterprise? How do you balance new revenue and service opportunities against application backlogs and other 'technical deb'? More importantly, as a CIO, CTO, or Enterprise Architect, how do you approach your current set of applications and ensure that it is truly ready for adopting "Modern Architectures"? Watch the video now: https://www.youtube.com/watch?v=YYE5RW1bjKw
Stop Wasting Your Analytics Budget - edUi 2016Mitch Daniels
When approached with clear intentions, web analytics can be a game-changing part of any online presence. It can inform massive redesigns, drive additional engagement, and spur continued site improvements.
Despite its potential, the full power of analytics is often neutered by a misappropriation of priorities and resources, leading to a stream of sterile, uninspiring reports and dashboards. Learn to recognize these challenges, identify them within your own organization, and confront them head on.
We’ll explore the distinction between ‘interesting’ and ‘actionable’ data, the downsides of monthly reports, and the importance of the 10/90 rule. Finally, we’ll identify a single word that will immediately push your analytics strategy in the right direction: “Why?”.
Outperform Webinar Series: How to Capture Your Customers at the Top of the Fu...Optimizely
How to Capture Your Customers at the Top of the Funnel
Website metrics, like purchases and form submissions, are top of mind for marketers—but how can you impact those key metrics if users leave as soon as they land on your website?
Join Optimizely’s lead strategy consultant, Alek Toumert, to learn how to engage visitors the moment they arrive at your site through experimentation.
The Minimum Loveable Product: Go Beyond the Minimum Viable ProductDialexa
Minimum Viable Products (MVP) rarely make "good" products. We discuss an alternative: the Minimum Loveable Product. In the world of platform engineering, coordinating your software (and perhaps hardware teams) to deliver a valuable product that your target audience will use is critical to success.
http://by.dialexa.com/beyond-the-minimum-viable-product-why-you-should-build-a-minimum-loveable-product
Hiten Shah & Patrick Campbell - Tradeoffs live! SaaSstock editionSaaStock
Patrick Campbell (ProfitWell) and Hiten Shah (FYI and Product Habits) break down the product decisions of popular companies and the potential tradeoffs they've made as a result. They'll unpack data from thousands of survey responses to understand how people really feel about some of the biggest products on the market, how the company's choices shaped their growth, and what it means for their future.
Deploying a Voice of the Customer (VoC) ProgramAvtex
Do you gather, analyze and respond to your customer’s feedback with a disciplined approach? Learn about Voice of Customer best practices, see practical examples of how technology can support a VoC program, and hear success stories from the field with guest speaker Peter Leppik, President and CEO of Vocalabs.
Mobile App User Experience Myths, DebunkedApteligent
What data science can teach you about app performance & user experience.
Myth #1: Crash Data is All I Need
Myth #2: Release Planning Happens Once
Myth #3: User Behavior & Business Insights are separate from App Performance
Modern Architectures: Keynote - Using Fabrics to Weave Success in the CloudDreamforce
Cloud. Mobile. Big Data. Data Science. Internet of Things. We know that these trends are harnessing easily accessible technological power to connect to nearly everything - bringing a world of opportunity for businesses to build apps that connect employees, partners, data, and even products, in entirely new ways. But while you are constantly bombarded with these 'next big things', how can they be utilized most effectively within your Enterprise? How do you balance new revenue and service opportunities against application backlogs and other 'technical deb'? More importantly, as a CIO, CTO, or Enterprise Architect, how do you approach your current set of applications and ensure that it is truly ready for adopting "Modern Architectures"? Watch the video now: https://www.youtube.com/watch?v=YYE5RW1bjKw
Stop Wasting Your Analytics Budget - edUi 2016Mitch Daniels
When approached with clear intentions, web analytics can be a game-changing part of any online presence. It can inform massive redesigns, drive additional engagement, and spur continued site improvements.
Despite its potential, the full power of analytics is often neutered by a misappropriation of priorities and resources, leading to a stream of sterile, uninspiring reports and dashboards. Learn to recognize these challenges, identify them within your own organization, and confront them head on.
We’ll explore the distinction between ‘interesting’ and ‘actionable’ data, the downsides of monthly reports, and the importance of the 10/90 rule. Finally, we’ll identify a single word that will immediately push your analytics strategy in the right direction: “Why?”.
Outperform Webinar Series: How to Capture Your Customers at the Top of the Fu...Optimizely
How to Capture Your Customers at the Top of the Funnel
Website metrics, like purchases and form submissions, are top of mind for marketers—but how can you impact those key metrics if users leave as soon as they land on your website?
Join Optimizely’s lead strategy consultant, Alek Toumert, to learn how to engage visitors the moment they arrive at your site through experimentation.
The Minimum Loveable Product: Go Beyond the Minimum Viable ProductDialexa
Minimum Viable Products (MVP) rarely make "good" products. We discuss an alternative: the Minimum Loveable Product. In the world of platform engineering, coordinating your software (and perhaps hardware teams) to deliver a valuable product that your target audience will use is critical to success.
http://by.dialexa.com/beyond-the-minimum-viable-product-why-you-should-build-a-minimum-loveable-product
Hiten Shah & Patrick Campbell - Tradeoffs live! SaaSstock editionSaaStock
Patrick Campbell (ProfitWell) and Hiten Shah (FYI and Product Habits) break down the product decisions of popular companies and the potential tradeoffs they've made as a result. They'll unpack data from thousands of survey responses to understand how people really feel about some of the biggest products on the market, how the company's choices shaped their growth, and what it means for their future.
Deploying a Voice of the Customer (VoC) ProgramAvtex
Do you gather, analyze and respond to your customer’s feedback with a disciplined approach? Learn about Voice of Customer best practices, see practical examples of how technology can support a VoC program, and hear success stories from the field with guest speaker Peter Leppik, President and CEO of Vocalabs.
How We Do It: Proven Website Personalization StrategiesOptimizely
Join us to learn the strategy behind Optimizely’s own personalization and experimentation program. You’ll leave with insights and tactical examples you can implement right away.
In this webinar you’ll learn:
- Why it’s important to incorporate experimentation into your personalization program to avoid common personalization pitfalls
- What metrics you should track to prove funnel impact and website engagement
- How to build a simple yet effective technology stack to bring your personalization strategy to life
Feature Prioritization Techniques for an Agile PMs by Microsoft PMProduct School
Main takeaways:
-PMs don't need a lot of data points to prioritize the features for the upcoming sprint. They just need to identify the relevant one's.
-PMs should be skilled to strike the balance between agility in making decisions and accuracy of perceived outcomes
-PMs should be able to prioritize the feature requests with minimum data points available and optimum techniques
How to Identify Relevant Product KPIs by Roomgo Head of ProductProduct School
Main takeaways:
- Identifying fit-for-purpose KPIs: what to measure and why, the common mistakes that Product Managers makeand when to start measuring KPIs in a project
- Avoiding analysis rabbit holes: going too granular & orphaned KPIs, testing in a bubble and application ins A/B testing + Root Cause analysis
-Telling engaging stories through product data: the power of product KPIs, building business buy-in through relevant KPIs and how less can be more when sharing with the wider business
With HD panoramic imagery and a bit of programming magic, WebWalk.it helps people recreate the experience of ‘walking’ through any real-life location. The walkthroughs can be embedded in websites, Facebook pages and even showcased through mobile applications. The company’s high profile client base includes Samsung, NorthWestern Memorial, the Marriott and Virgin America airlines.
Why Things Go Off the Rails and How to Prevent Product-Engineering AngstOptimizely
Join us to hear from Claire Vo, Chief Product Officer, and Bill Press, SVP of Engineering, discuss how to better align and collaborate with their teams.
Here's how we at Melewi do a UX Audit of existing website, web and mobile apps to improve usability and the product's success, based on your business objectives and the target audience.
A Practical Guide To Mixed Methodologies For UX ResearchUXDXConf
We've all heard it. The best UX research method is the mixed-method. By combining both qualitative and quantitative data the better you can understand your users. Is there such thing as too much data?
In this session, Alina will talk through how to manage your user insights to tangible actions and plan for your team. She will talk through:
- How in Allegro user insights is collated through research, big data and behavioural sciences but what happens next;
- How to prioritise your data/insights;
- What challenges can you encounter and how to solve them; and
- What best practices she uses to ensure the team is aligned in understanding these insights.
ThoughtWorks Turkey 2014 Summit - Continuous Delivery & Design with Martin Fowler. It is story of Experience Design in an Agile delivery project for TW client Hepsiburada
Successful business change - whether it's a new process or a new software application - relies on user adoption. But organizations often encounter hurdles along the way.
Are you rolling out new technology to your users? Revamping your current processes? Want to help your users quickly adapt to what's new and different? Learn how to clear 3 hurdles on your way to the user adoption finish line.
Does Your Technology Roadmap Have a Financial Roadmap?Dialexa
Technology lifecycles are getting shorter and shorter, pushing CIOs to innovate faster to help their companies keep up with competition.
As the second wave of digital transformation rises, it’s easy for companies to become enamored by the prospects of adding virtual/augmented reality, Internet of Things, machine learning and more to their technology roadmaps.
But there’s an important question to ask when considering all this new technology—does your technology roadmap have a financial roadmap?
https://by.dialexa.com/technology-roadmap-financial-roadmap
Accelerate change – hack your business! If you really want to innovate you have to hack your business. And what better way than to host a hackathon with employees and, potentially, customers or partners?
We’ve participated in and helped co-create hackathons for a number of our clients and also host internal hackathons on a regular basis. Here’s our how-to guide for a successful event, from idea to implementation to innovation.
Besides being a quick way for your company to innovate, hackathons can also provide invaluable experiential learning and help build new connections within your organization and beyond.
uShip - Building a Culture Rooted in ExperimentationOptimizely
uShip is an online marketplace that matches consumer and business shippers with transporters. Over the past year plus, they have been working to build their experimentation program, both from a product and marketing perspective.
Through this focused program investment, uShip has increased their experiment velocity by over 450%, and has multiple product teams testing and using staged feature rollouts. All of this has minimized risk to product rollouts while ensuring customer adoption. It hasn’t always been easy, but they know that doubling down on experimentation is integral to their success.
In this webinar, Jamy Squillace & Brooks Lyford from uShip will share how they started an experimentation program from scratch, gained stakeholder buy-in, and are building a culture of experimentation, focused on testing everywhere.
Join us and learn:
How to build an experimentation program from the ground up
Best practices to balance product and client-side experimentation, leveraging Optimizely’s full platform
How to socialize experimentation throughout the organization and begin creating a culture of experimentation
Its always challenging to deliver Fixed Bid - Fixed Outcome - Fixed Timeline projects successfully. Project Managers prefer more for Time & Material projects. But when I see Fixed Bid projects and if those are handled with amazing communication efforts - the execution becomes easy and successful.
Use Product Debt to Maximize Business Value by Devbridge DirectorsProduct School
Main Takeaways:
-How product debt accumulates
-Types of product debt, including technical and design debt and how they differ
-How to incorporate product debt into strategy
-How product debt translates into increased value
How We Do It: Proven Website Personalization StrategiesOptimizely
Join us to learn the strategy behind Optimizely’s own personalization and experimentation program. You’ll leave with insights and tactical examples you can implement right away.
In this webinar you’ll learn:
- Why it’s important to incorporate experimentation into your personalization program to avoid common personalization pitfalls
- What metrics you should track to prove funnel impact and website engagement
- How to build a simple yet effective technology stack to bring your personalization strategy to life
Feature Prioritization Techniques for an Agile PMs by Microsoft PMProduct School
Main takeaways:
-PMs don't need a lot of data points to prioritize the features for the upcoming sprint. They just need to identify the relevant one's.
-PMs should be skilled to strike the balance between agility in making decisions and accuracy of perceived outcomes
-PMs should be able to prioritize the feature requests with minimum data points available and optimum techniques
How to Identify Relevant Product KPIs by Roomgo Head of ProductProduct School
Main takeaways:
- Identifying fit-for-purpose KPIs: what to measure and why, the common mistakes that Product Managers makeand when to start measuring KPIs in a project
- Avoiding analysis rabbit holes: going too granular & orphaned KPIs, testing in a bubble and application ins A/B testing + Root Cause analysis
-Telling engaging stories through product data: the power of product KPIs, building business buy-in through relevant KPIs and how less can be more when sharing with the wider business
With HD panoramic imagery and a bit of programming magic, WebWalk.it helps people recreate the experience of ‘walking’ through any real-life location. The walkthroughs can be embedded in websites, Facebook pages and even showcased through mobile applications. The company’s high profile client base includes Samsung, NorthWestern Memorial, the Marriott and Virgin America airlines.
Why Things Go Off the Rails and How to Prevent Product-Engineering AngstOptimizely
Join us to hear from Claire Vo, Chief Product Officer, and Bill Press, SVP of Engineering, discuss how to better align and collaborate with their teams.
Here's how we at Melewi do a UX Audit of existing website, web and mobile apps to improve usability and the product's success, based on your business objectives and the target audience.
A Practical Guide To Mixed Methodologies For UX ResearchUXDXConf
We've all heard it. The best UX research method is the mixed-method. By combining both qualitative and quantitative data the better you can understand your users. Is there such thing as too much data?
In this session, Alina will talk through how to manage your user insights to tangible actions and plan for your team. She will talk through:
- How in Allegro user insights is collated through research, big data and behavioural sciences but what happens next;
- How to prioritise your data/insights;
- What challenges can you encounter and how to solve them; and
- What best practices she uses to ensure the team is aligned in understanding these insights.
ThoughtWorks Turkey 2014 Summit - Continuous Delivery & Design with Martin Fowler. It is story of Experience Design in an Agile delivery project for TW client Hepsiburada
Successful business change - whether it's a new process or a new software application - relies on user adoption. But organizations often encounter hurdles along the way.
Are you rolling out new technology to your users? Revamping your current processes? Want to help your users quickly adapt to what's new and different? Learn how to clear 3 hurdles on your way to the user adoption finish line.
Does Your Technology Roadmap Have a Financial Roadmap?Dialexa
Technology lifecycles are getting shorter and shorter, pushing CIOs to innovate faster to help their companies keep up with competition.
As the second wave of digital transformation rises, it’s easy for companies to become enamored by the prospects of adding virtual/augmented reality, Internet of Things, machine learning and more to their technology roadmaps.
But there’s an important question to ask when considering all this new technology—does your technology roadmap have a financial roadmap?
https://by.dialexa.com/technology-roadmap-financial-roadmap
Accelerate change – hack your business! If you really want to innovate you have to hack your business. And what better way than to host a hackathon with employees and, potentially, customers or partners?
We’ve participated in and helped co-create hackathons for a number of our clients and also host internal hackathons on a regular basis. Here’s our how-to guide for a successful event, from idea to implementation to innovation.
Besides being a quick way for your company to innovate, hackathons can also provide invaluable experiential learning and help build new connections within your organization and beyond.
uShip - Building a Culture Rooted in ExperimentationOptimizely
uShip is an online marketplace that matches consumer and business shippers with transporters. Over the past year plus, they have been working to build their experimentation program, both from a product and marketing perspective.
Through this focused program investment, uShip has increased their experiment velocity by over 450%, and has multiple product teams testing and using staged feature rollouts. All of this has minimized risk to product rollouts while ensuring customer adoption. It hasn’t always been easy, but they know that doubling down on experimentation is integral to their success.
In this webinar, Jamy Squillace & Brooks Lyford from uShip will share how they started an experimentation program from scratch, gained stakeholder buy-in, and are building a culture of experimentation, focused on testing everywhere.
Join us and learn:
How to build an experimentation program from the ground up
Best practices to balance product and client-side experimentation, leveraging Optimizely’s full platform
How to socialize experimentation throughout the organization and begin creating a culture of experimentation
Its always challenging to deliver Fixed Bid - Fixed Outcome - Fixed Timeline projects successfully. Project Managers prefer more for Time & Material projects. But when I see Fixed Bid projects and if those are handled with amazing communication efforts - the execution becomes easy and successful.
Use Product Debt to Maximize Business Value by Devbridge DirectorsProduct School
Main Takeaways:
-How product debt accumulates
-Types of product debt, including technical and design debt and how they differ
-How to incorporate product debt into strategy
-How product debt translates into increased value
A strong communication capability between the business and IT ensures the alignment of business requirements with delivered IT functionality and value. Use this storyboard to understand common barriers to effective requirements management, tactical solutions to overcome these barriers, and how to achieve a high level of project success.
This storyboard will help you:
•Understand the common barriers to effective requirements management
•Learn how organizations have solved these challenges
•Implement your own tactical solutions to enable effective communication of business requirements for IT projects in your organization
•Achieve a high level of project success
Whether an organization develops its own applications or implements packaged solutions, the success of the project depends on the clear communication of business requirements in terms IT can understand and deliver.
Empowering You to Empower Them: Why the Product Message Should Come From Prod...Aggregage
Join Jordan Bergtraum, Head of Product at Equip ID & Consultant, as he tells you why Product Management should create the initial Product message and how to create a compelling Product message!
Transforming Business with Cognitive APIs: What Innovative Business Strategie...IBM Watson
Watch the on-demand replay of the webcast here: https://www.youtube.com/watch?v=hIN1RjxOFTk
AI, machine learning and over 50 technologies behind Watson cognitive computing are ushering in a new era of technology that will reshape our human-computer interactions in business and in science. Join this Executive Webcast Series to hear insights, guidance and vision from some of our Watson leaders on Why, What and How cognitive APIs are being applied for business value and transformation.
In this episode, gain insight from an exec in the industry on WHAT innovative business strategies are facilitated with cognitive APIs.
Today’s marketing leadership is being tasked with creating lasting relationships and loyalty among their customer base.
Yet so much of how we engage with customers and prospects is campaign driven, activating specific actions in a single moment in time.
As the development of a robust and connected customer experience strategy becomes the linchpin to CMO success, the question is now more important than ever: Can loyalty and advocacy be built…and how?
This presentation walks through some of the challenges and considerations CMO need to explore in order to reframe how their brands engages their customers like never before.
BSG: A case study in Innovation. Presented by Jurie Schoeman at the TCI Futur...Jurie Schoeman
I presented at the TCI SA 4th MOBILE FINANCIAL SERVICES OF THE FUTURE CONFERENCE on the 17th September 2014, in Sunninghill, Johannesburg. The topic was 'A case study in disruptive innovation - how to create mobile solutions that customers love using, that are good for business, and that can be built and evolved quickly and sustainably'
Deliverable 2 - Using Visuals to Enhance Viewer PerceptionCompet.docxtheodorelove43763
Deliverable 2 - Using Visuals to Enhance Viewer Perception
Competency
Analyze and interpret perceptual elements of visual media communication to identify effective visual messages.
Scenario
You have been hired by a large law enforcement agency to analyze the images used on advertising billboards in both urban and suburban regions. The billboards visually display a new campaign message to improve neighborhood safety.
During your analysis, you find that the images used on billboards in the urban areas are exactly the same as the images used in the suburban areas. Both images show parents happily talking with law enforcement officers while children run over green lawns having a fun balloon fight. You decide that these images are not sending proper perceptual messages. You decide to create a visual analysis video for the law enforcement agency to share with the administration
For the video visual analysis, you realize you will need to find two new images that are quite different from one another. One image will be used on the urban billboard, and the other image will be used on the suburban billboard. In your video presentation, you will compare and contrast how each image utilizes the following:
1. Compare and contrast the visual elements of cultural familiarity. Explain why it is important to use culturally familiar visuals that are quite different in the urban and suburban billboard images. Include specific visuals in your visual analysis.
2. Identify specific visual examples of the following cognitive elements: memories, experiences, and expectation. Compare and contrast how urban and suburban viewers may be affected differently by those specific cognitive visual elements.
3. Explain the difference between urban and suburban viewers' emotionally engagement with each of the billboard images.
4. Identify visual semiotic codes in both images: metonymic, analogical, displaced, and condensed. Discuss the importance of using these codes. Include specific visuals in each part of your visual analysis.
As you outline your ideas for the video, you decide to record your verbal analysis while analyzing the two visuals in less than seven minutes for added clarity.
/
FEATURE
8 common project management mistakes — and how to avoid them
IT executives and certified project management professionals reveal the most common reasons projects get derailed and
what project managers can do to keep them on track.
By Jennifer Lonoff Schiff
CIO |
JUN 28, 2017 3:00 AM PDT
So many projects, so much mismanagement. That's the refrain of many IT executives. Indeed, even with project
management software, IT projects often wind up taking longer (much longer) than planned and costing more than
budgeted.
While no two projects are exactly the same, the issues that can affect — and potentially jeopardize — them are
often quite similar. And even good project managers can make mistakes when wrangling a big, complex project —
or when being bombarded with change requests..
Deliverable 2 - Using Visuals to Enhance Viewer PerceptionCompet.docxcargillfilberto
Deliverable 2 - Using Visuals to Enhance Viewer Perception
Competency
Analyze and interpret perceptual elements of visual media communication to identify effective visual messages.
Scenario
You have been hired by a large law enforcement agency to analyze the images used on advertising billboards in both urban and suburban regions. The billboards visually display a new campaign message to improve neighborhood safety.
During your analysis, you find that the images used on billboards in the urban areas are exactly the same as the images used in the suburban areas. Both images show parents happily talking with law enforcement officers while children run over green lawns having a fun balloon fight. You decide that these images are not sending proper perceptual messages. You decide to create a visual analysis video for the law enforcement agency to share with the administration
For the video visual analysis, you realize you will need to find two new images that are quite different from one another. One image will be used on the urban billboard, and the other image will be used on the suburban billboard. In your video presentation, you will compare and contrast how each image utilizes the following:
1. Compare and contrast the visual elements of cultural familiarity. Explain why it is important to use culturally familiar visuals that are quite different in the urban and suburban billboard images. Include specific visuals in your visual analysis.
2. Identify specific visual examples of the following cognitive elements: memories, experiences, and expectation. Compare and contrast how urban and suburban viewers may be affected differently by those specific cognitive visual elements.
3. Explain the difference between urban and suburban viewers' emotionally engagement with each of the billboard images.
4. Identify visual semiotic codes in both images: metonymic, analogical, displaced, and condensed. Discuss the importance of using these codes. Include specific visuals in each part of your visual analysis.
As you outline your ideas for the video, you decide to record your verbal analysis while analyzing the two visuals in less than seven minutes for added clarity.
/
FEATURE
8 common project management mistakes — and how to avoid them
IT executives and certified project management professionals reveal the most common reasons projects get derailed and
what project managers can do to keep them on track.
By Jennifer Lonoff Schiff
CIO |
JUN 28, 2017 3:00 AM PDT
So many projects, so much mismanagement. That's the refrain of many IT executives. Indeed, even with project
management software, IT projects often wind up taking longer (much longer) than planned and costing more than
budgeted.
While no two projects are exactly the same, the issues that can affect — and potentially jeopardize — them are
often quite similar. And even good project managers can make mistakes when wrangling a big, complex project —
or when being bombarded with change requests..
Read this Executive Brief to understand why your team should make the case to modernize your communications and collaboration infrastructure.
Understand why it's time to move forward with modernizing your communications infrastructure.
Discover the productivity and efficiency gains you can achieve.
Redefine how you think about communications.
Learn how to build a strategy that addresses both unified communications and collaboration.
Understand Info-Tech's methodology and approach to modernizing communications and collaboration infrastructure.
Outcome Engineering 101: Five Guidelines to Delivering Products that Create I...Cognizant
It’s time to shift to an evolved, technology-empowered design mindset. As technology informs design, and good design arms technology to become most effective by engaging with users, the two now sit at the top of the product development pyramid to co-create success.
Outcome Engineering 101: Five Guidelines to Delivering Products that Create I...Cognizant
It’s time to shift to an evolved, technology-empowered design mindset. As technology informs design, and good design arms technology to become most effective by engaging with users, the two now sit at the top of the product development pyramid to co-create success.
Outcome Engineering 101: Five Guidelines to Delivering Products that Create I...Cognizant
It’s time to shift to an evolved, technology-empowered design mindset. As technology informs design, and good design arms technology to become most effective by engaging with users, the two now sit at the top of the product development pyramid to co-create success.
5 Must Haves for Launching a Successful Mobile ProductRobert Woo
Why do so many mobile app launches fail? How can you make sure your app succeeds from day one? Rocket Farm Studios and TechCXO hosted a joint event that taught Boston executives the right way to launch their mobile products.
Similar to Tactics to Infuse Business Relevance in IT Delivery Teams (20)
I used this deck to present some concepts from the Eric Ries book to an internal audience. This deck refers to Youtube for a video case study of Nordtrom Innovation Labs.
I presented this deck during the TW away day at Goa in 2011. Meant for a general audience interested in the topic of innovation, this deck breaks down the concept of innovation to key ingredients, key influencers etc and identified how companies can be more innovative.
Telecom revenues are declining.
Till now, Data revenues have been critical for Telcos which have successfully followed a “walled garden” approach. But the "walled gardens" are fast eroding under threat from integrated players like Google and Apple, and the telco revenues are fast declining.
This presentation presents strategies a Telco to counter this emerging threat from different types of online players and increase or at least retain a share of data revenues.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
2. WHY DO MOST SOFTWARE PROJECTS FAIL?
2
66% of all software projects over-run their budget
33% of all software projects do not finish as per time-lines
56% of all IT projects fail to achieve the desired business goals
3. WHILE BUSINESS EXPECTATIONS FROM IT FALL
SHORT
3
For most Fortune 500 clients, IT spend as a percentage of revenue is
declining, and spend on Innovation (cloud / mobile / data) is increase
even as Business environment is uncertain
4. I.T. IS TOO FIXATED ON EXECUTION, MISSING THE
BUS ON BUSINESS ALIGNMENT
4
5. FOCUS ON BUSINESS RELEVANCE CAN BE
REWARDING
5
Shift focus from “Delivering Projects” to “Creating Value Together”
Make your client look good in front of his management
Deeper commitment and higher productivity from delivery teams
8. TALES FROM THE TRENCHES
8
“I like testing in Chrome, it
is so much easier than
doing it in IE”
- A developer
Client is an auto-maker based in US mid-West
and the application under development is
targeted at business owners, most of them use
IE exclusively.
9. TALES FROM THE TRENCHES
9
“I will do it only if it is in SCALA
- it will be so cool, all my
colleagues will love me, I can
blog about it and may be write
a book on it”
Client wants the application in 4 weeks, has no
SCALA skills, and even other people in our team
have experience in Java or Ruby while Scala will
require a learning curve
10. TALES FROM THE TRENCHES
10
“I don’t want to work on the
Billing engine because it is
legacy, can I please work on
the mobile piece?”
The Billing engine directly impacts 80% of client’s
Top Line. The mobile app is a pilot by the
marketing team
11. TALES FROM THE TRENCHES
11
“Look, we signed up for 10 story
points for this iteration. You cant
tell us to add more at this hour.”
Client’s job is on the line unless he can put up a
feature live on the upcoming release ASAP.
13. A QUICK FAIL SAFE TEST FOR EMPATHY
13
Ben-Cohen’s test for Empathy:
If your attention has a single focus—your current interest,
goal, wish, or plan—with no reference to another person or
their thoughts or feelings, then your empathy is effectively
switched off
14. WHAT YOU WANT TO ACHIEVE BY INCREASING
YOUR EMPATHY SKILLS
14
Shared understanding of the project vision and scope
Identify key client stakeholders and their motivations and
drivers
Be able to map out the client organizational structure
Identify your champions and detractors
Understand how client perceives your organization
Most important: Socialize these to the delivery team and get
to a shared understanding with the delivery team
15. DON’T JUST MAP EMPATHY, SHARE IT WITH TEAM
15
http://idocare4design.wordpress.com/2013/08/02/toolkit-empathize-and-define-
via-dtactionlab/
16. FOR EXAMPLE
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Disorganized day care
Patients are sent back
Figure out the cause
Attending lot of calls
Overseeing all IT func of hospital
Knows problems exist
Needs us to identify
root cause
Need to spend time in “Day care”
Interview team at ground
level
17. 17
(STAKEHOLDER)
RGCI IT Head (a detailed-oriented person)
(PROBLEM / NEED)
needs a way to optimally utilize “day care” beds
(INSIGHT)
because more cancer patients need to be served
EXAMPLE PROBLEM STATEMENT
18. DON’T JUST MAP EMPATHY, SHARE IT WITH TEAM
18
It is no point keeping these insights in a file no one will refer to; socialize the
learning with the wider team and discuss how it impacts your project approach.
21. THINGS YOU WANT TO ACHIEVE
21
Understand the Client Business
Be aware of the industry trends that could influence your
client business.
Have an informed opinion on the technology trends that
could affect the technology landscape at your client.
Be aware of industry accepted best practices and their
implications.
Invest in domain capabilities where critical
Offer insights to client based on experience from similar
projects being done in your organization
24. ENSURE MULTI-LEVEL STAKEHOLDER SESSIONS
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Informal sessions to discuss industry trends and technology trends.
Develop / Hire Domain Specialists Talent
Time-off from projects for self-learning and innovation
Get external specialists and clients for workshops
30. GETTING CUSTOMER COLLABORATION RIGHT
30
Delivery
Excellence
Empathy
Driven
Relationship
Business
Context
Customer Collaboration Cant
happen without getting the
basics right!!
31. CUSTOMER COLLABORATION – WHAT IS THIS?
31
The state where client is looking at you as a partner, with equal
or more capability and a shared understanding of their
business needs; if you are here, Congratulate yourself!!
Recap of why we are talking about BR –
What is BR
How delivery teams can become more aligned to business
Proven tactics
http://www.mckinsey.com/insights/business_technology/delivering_large-scale_it_projects_on_time_on_budget_and_on_value
Numbers tell a story –
A study by Mckenzie and Oxford University interviewed more than 600 senior IT executives and came up with above numbers. While this is true, it gets even worse as we go.
Several other reports, where IT has failed to deliver as per business expectations. IT has failed to deliver as per business expectations. A study by Mckenzie and Oxford University interviewed more than 600 senior IT executives and came up with above numbers. While this is true, it gets even worse as we go.
IT has failed to deliver as per business expectations. But what is the root cause? What is the beast we are trying to tame?
As long as we see the problem from IT hat, we wont see the complete picture – A bit like blind men trying to identify the beast here.
We need a fresh perspective.
http://www.mckinsey.com/insights/business_technology/delivering_large-scale_it_projects_on_time_on_budget_and_on_value
The IT budget outlook is positive as CIOs look forward to growth in 2014. However, while budgets are up, IT spending as a percentage of revenue – the metric CIOs love to hate – remains at 2 to 3% for most companies.
CEB collected 2014 IT budget plans from almost 200 companies globally representing $47B of IT spending. Based on this data, we expect IT budgets to rise by an average of 3% next year. This overall rise is driven almost entirely by increased opex, as capex is forecasted to grow less than half a percent.
But focusing solely on the increase in IT spending misses much of the story. The benchmark shows that CIOs are redirecting spending within their budgets to accelerate capabilities such as mobility and the cloud, and to fund new roles. At the same time, business leaders are devoting significant additional spend to technology initiatives that they want to oversee for themselves. All of these trends are signs of transformational change within IT.
In the past few years, CIOs have adopted more flexible approaches to budgeting, either informally through contingency spending or formally by using rolling budgets. As a result, in 2013 actual IT spending outstripped the initial budget projections made last year. Given the brightening economic outlook, we expect to see the same pattern in 2014. This may be particularly true for organizations in Europe where the current forecast is for almost zero budget growth.
Biggest bucket – project failures – Missing focus – unclear objectives and lack of business focus
Execution issues come second –
Internalize this slide and think about the impact BR can have if you bridge this successfully
Definition: The ability to understand another person’s circumstances, point of view, thoughts, and feelings. When experiencing empathy, you are able to understand someone else’s internal experiences. Some psychiatric disorders, including autism, antisocial personality disorder, and narcissistic personality disorder, have been associated with a lack of ability to empathize (or experience empathy).
People often confuse the words empathy and sympathy. Empathy means ‘the ability to understand and share the feelings of another’ (as in both authors have the skill to make you feel empathy with their heroines), whereas sympathy means ‘feelings of pity and sorrow for someone else’s misfortune’ (as in they had great sympathy for the flood victims).
A lack of empathy in sales can result in a lot more work and a lot more lost business than anyone deserves. Example: A customer made a significant purchase, based on our discovery conversation and the recommendation I built around it. Then a manager got involved and suggested a hot new item that essentially doubled his spend. In all the excitement, the customer agreed. The manager did a fine job “selling” the services and the customer signed the up-sell contract. The problem was that the client was now over-extended, wreaking all sorts of havoc with his budget and with our finance department. Eventually after a lot more work and vexation for me and for the customer, we went back to the original transaction to salvage a balance again. How did this happen?: The manager had his eye on selling something based on the companies goals rather than on the customer’s situation.
We all have quotas and we all want to win, but I find my job gets much easier when I take the high road and employ more empathy in sales. It’s faster and more lucrative in the long term when we get out of ourselves, orient our efforts toward our customer’s best interests; making it our business to know what our customer is going through, what will truly help them be successful, not just for our own good, but for our companies.
A lack of empathy in sales can result in a lot more work and a lot more lost business than anyone deserves. Example: A customer made a significant purchase, based on our discovery conversation and the recommendation I built around it. Then a manager got involved and suggested a hot new item that essentially doubled his spend. In all the excitement, the customer agreed. The manager did a fine job “selling” the services and the customer signed the up-sell contract. The problem was that the client was now over-extended, wreaking all sorts of havoc with his budget and with our finance department. Eventually after a lot more work and vexation for me and for the customer, we went back to the original transaction to salvage a balance again. How did this happen?: The manager had his eye on selling something based on the companies goals rather than on the customer’s situation.
We all have quotas and we all want to win, but I find my job gets much easier when I take the high road and employ more empathy in sales. It’s faster and more lucrative in the long term when we get out of ourselves, orient our efforts toward our customer’s best interests; making it our business to know what our customer is going through, what will truly help them be successful, not just for our own good, but for our companies.
A lack of empathy in sales can result in a lot more work and a lot more lost business than anyone deserves. Example: A customer made a significant purchase, based on our discovery conversation and the recommendation I built around it. Then a manager got involved and suggested a hot new item that essentially doubled his spend. In all the excitement, the customer agreed. The manager did a fine job “selling” the services and the customer signed the up-sell contract. The problem was that the client was now over-extended, wreaking all sorts of havoc with his budget and with our finance department. Eventually after a lot more work and vexation for me and for the customer, we went back to the original transaction to salvage a balance again. How did this happen?: The manager had his eye on selling something based on the companies goals rather than on the customer’s situation.
We all have quotas and we all want to win, but I find my job gets much easier when I take the high road and employ more empathy in sales. It’s faster and more lucrative in the long term when we get out of ourselves, orient our efforts toward our customer’s best interests; making it our business to know what our customer is going through, what will truly help them be successful, not just for our own good, but for our companies.
A lack of empathy in sales can result in a lot more work and a lot more lost business than anyone deserves. Example: A customer made a significant purchase, based on our discovery conversation and the recommendation I built around it. Then a manager got involved and suggested a hot new item that essentially doubled his spend. In all the excitement, the customer agreed. The manager did a fine job “selling” the services and the customer signed the up-sell contract. The problem was that the client was now over-extended, wreaking all sorts of havoc with his budget and with our finance department. Eventually after a lot more work and vexation for me and for the customer, we went back to the original transaction to salvage a balance again. How did this happen?: The manager had his eye on selling something based on the companies goals rather than on the customer’s situation.
We all have quotas and we all want to win, but I find my job gets much easier when I take the high road and employ more empathy in sales. It’s faster and more lucrative in the long term when we get out of ourselves, orient our efforts toward our customer’s best interests; making it our business to know what our customer is going through, what will truly help them be successful, not just for our own good, but for our companies.
During the US elections in 2010, Mitt Romney would often attack Obama on his plans for affordable healthcare. However, Romney was often rude towards minorities and immigrants, who he believed would be the only people gaining from access to affordable healthcare, and was labelled as insensitive and even borderline psychotic by analysts. Empathy can take you places, and a lack of it can bring you down as well.
Tele sales caller example
Simon Baron-Cohen, Britain’s leading expert on autism, suggests that there are two stages to empathy: recognition and response. As Baron-Cohen says, ‘[b]oth are needed, since if you have the former without the latter you haven’t emphathised at all’ (Baron-Cohen 2011: 12). Recognition involves both identifying and responding to another person’s emotions, and Baron-Cohen suggests that one can recognize emotions by reading faces. However, he does suggest that ‘if your attention has a single focus—your current interest, goal, wish, or plan—with no reference to another person or their thoughts or feelings, then your empathy is effectively switched off… In such a state of single-mindedness, the other person—or their feelings—no longer exists’ (Baron-Cohen 2011: 12-13). Baron-Cohen then suggests that there are seven levels of empathy, from zero to six, with zero empathy being the lowest. People with zero empathy can be zero-negative, which involves borderline personality disorder, psychopathy and narcissism, while people with zero empathy can also be zero-positive, which Baron-Cohen associated with various forms of autism (especially Asperger’s syndrome; see Baron-Cohen 2011: 30-87).
Getting empathy right is no rocket science and there are tools available for you to help you gain from it. A good listening skill is a basic, but you can build on this with the Empathy framework example shared in the next few slides. Refer the link to read more about this.
Say: How client defines his problem in his own words
Do: What client does (activity) in your presence
Think: What you think the clients wants you to do
Feel: What you feel about the client
Framing the problem:
Stakeholder ( use some adjectives to describe the client here ) needs a way to ( define the need) because (define the Insight)
Invest in building business context to win client confidence and allow true collaboration to happen.
Domain knowledge is no longer optional – understanding industry trends has a direct bearing to the acceptance of the final solution. For example : A publishing house realized late in the development of its digital platform solution, that Android constituted more that 85% of its effective user base.
Industry Best practices help your solution provide an edge over competition, and ensure your solution has a strategy, and is not relegated to being a tactical fix.
We need a platform to discuss industry trends, best practices, socialize these ideas with the team.
Developers need some time off to think out of the box and focus on following industry trends, and best practices.
Multi-level stakeholder sessions not only with the team, but also between client stakeholders.
When different stakeholders with differing product requirements collaborate in a focused feature workshop, the requirements that emerge are a shared understanding of what the product should finally look like.
The 5 Why Analysis is a question-asking exercise used to explore the cause/effect relationships underlying a particular problem. Ultimately, the goal of applying the 5 Why method is to determine the Root Cause of a defect or problem.
Encourage everyone in your team to question more. Simple exercises like these can help teams gain more perspective.
Structure your teams around business outcomes and not roles.
Have all four roles in your team for max impact
Consciously Rotate Different Roles onsite to get context
Product teams versus project teams
Use group chat applications
Use blogs, and group emails
Use agile project management tools like Mingle or tools like Jira with a shared instance for the team
http://blog.timedoctor.com/images/2010/12/The-best-collaboration-tools-for-virtual-teams-john-edit.png
https://www.atlassian.com/software/confluence
Traditionally, a feature is considered complete when it has passed all testing and is in production. We questioned this approach and did not count a feature as complete until we had measured its outcomes and learnt from it. Agile Story Wall and put a column labeled “Measured and Validated”. Adding this to the story wall meant the story was visibly incomplete until we had measured the effect of the feature. The whole mindset shifted from delivering features to delivering measurable outcomes.