Digital ethnography uses qualitative research methods to study online communities and human-technology interactions. It captures timely, relevant data by being present across digital platforms. This provides an uncensored view of participants' organic communications through words, images and audio. Intelligence analysis of this data can uncover market insights and patterns to shape business decisions, leveraging information over competitors. Klout scores measure a user's online influence based on factors like reach, content amplification probability, and the influence levels of their engaged network.
Using social media for market research and new product development: the case ...Merlien Institute
Using social media for market research and new product development: the case of Hallmark
Thomas Brailsford - Consumer Understanding & Insight Manager - Hallmark Cards
Evaluating the use of social media data as a research tool. Sharing what we learned and observed from a specific project: what worked and what didn’t. Highlighting paradigms of traditional research that are seriously challenged by the use of social media data.
Socialsensor project overview and topic discovery in tweeter streams Yiannis Kompatsiaris
A description of SocialSensor project motivation, objectives and use cases in news and infotainment. First results in topic discovery in tweeter streams.
Using social media for market research and new product development: the case ...Merlien Institute
Using social media for market research and new product development: the case of Hallmark
Thomas Brailsford - Consumer Understanding & Insight Manager - Hallmark Cards
Evaluating the use of social media data as a research tool. Sharing what we learned and observed from a specific project: what worked and what didn’t. Highlighting paradigms of traditional research that are seriously challenged by the use of social media data.
Socialsensor project overview and topic discovery in tweeter streams Yiannis Kompatsiaris
A description of SocialSensor project motivation, objectives and use cases in news and infotainment. First results in topic discovery in tweeter streams.
The changing media landscape and the rise of prBolaji Okusaga
The landscape is fast-changing, conferring advantages to Public Relations as the preferred platform for companies seeking to grow their goodwill, build stronger brands, and create a sustainable enterprise.
Consumers making product & brand choices are increasingly turning to computer-mediated communication for information on which to base their decisions. Besides perusing advertising & corporate websites, consumers are using newsgroup, chat rooms, email & other online formats to share ideas, build communities & contact fellow consumers who are seen as more objective information source.
Marketing researchers use a variety of methods to study consumers. NETNOGRAPHY is one such qualitative & explorative research approach to analyse the consumer dialogue in online communities in order to gain unbiased consumer insights. These consumer insights in turn are converted into solutions. If these solutions are implemented in the product or service , it can capture lot of market.
My seminar focuses on research methodology tool , Netnography, the procedure to conduct Netnograhy online along with the example of Apple i-pod nano, the various online solutions which do this Netnography survey along with the case of Listerine and finally the review of netnography, its scope and limitations , conclusion and the ethical considerations to use this tool to survey online communities.
Digital Ethnography For Social Interaction Design [Remix]Brynn Evans
I gave this talk at Bolt|Peters' User Research Friday. The talk covers the challenges for studying online communities, or what I refer to as "social interaction design". Social interaction design is relevant for anyone who is developing a social product. Whether for iPhone apps, Twitter knock-offs, recipe management software, online shopping services, or even Wrigley's gum, there are social motivators that drive many user behaviors. Unfortunately, it's not so easy to "shadow" someone’s day-to-day activities in a digital space like you can in a physical space, which is why needs-finding for social interaction design requires a new set of tools and methods. I'll talk about a few remote research tools that can be used to understand the design opportunities in social spaces.
Digital Ethnography: Computational & multimodal approaches to fieldwork and e...wendyfhsu
Slides from a skype talk that I gave to a graduate seminar on digital scholarship at University of Oregon. Parts of this talk are taken from my "Digital Ethnography" bog post series at Ethnography Matters: http://ethnographymatters.net/2012/10/27/on-digital-ethnography-part-one-what-do-computers-have-to-do-with-ethnography/
Innovation Methods: The Essential Guide to Digital EthnographyKevin C. Cummins
The Essential Guide to Digital Ethnography
Digital ethnography is an immersive technique that uses online channels for consumer learning. Researching and sorting through digital content is becoming more popular with brands since it provides access to in-depth, timely information about consumers’ lifestyles.
It also enables you to save time and money by doing research to stay close to the consumer—right at your desk. This guide gives you top strategies and tactics to take advantage of the social web to learn about consumers and influencers.
Supercharge Your Social Listening
Ready to get started? Get the 3-point checklist to get started, followed by 20 tips and tools to use during your digital ethnographic journey. Then find out the most effective way to organize and present your findings.
Get The Essential Guide to Digital Ethnography today to uncover proven methods to listen, explore and monitor consumers.
Real-Time Collaborative Methodologies in Market Research Pulsar Platform
This presentation takes you on a journey through the world of empowered consumers, netnography, the evolution of the internet and the ways businesses and brands are looking to take advantage of the technological advances available to them.
From there it launches into real-time research and how brands need to try stay in front of their consumers rather than chasing them. It explains the pros & cons of crowdsourcing, online communities, Peer-2-Peer research and co-creation before revealing our approach and what makes it work so well for us.
Francesco & Sharmila presented this to Said Business School students in May 2010.
Social Media Network Analysis is part science, part magic as technologies and social analytics tools combine to allow for the mining of data and mapping of digital relationships.
At Digital Jungle we have developed a number of sophisticated tools as well as leverage some 3rd party technologies to provide our clients with insights and understandings about the way their Brand is perceived, engaged and developed in both a Western and Chinese context.
Subsequently enabling you to set up or better target your digital communication strategy.
Tools to Grow, Measure and Optimize Social Traffic ShareThis
Explaining the importance of understanding your social traffic by putting in place the proper measurement tools, such as ShareThis or other analytics tools.
A publisher's social traffic makes up a significant amount of their traffic (usually about 30%), but more importantly this traffic is very valuable because it's prequalified users that are coming to their site through friend's and family's recommendation, making them highly likely to convert into customers for publishers.
Just as publishers track, measure and optimize their search traffic, they should be doing the same for their social traffic.
The changing media landscape and the rise of prBolaji Okusaga
The landscape is fast-changing, conferring advantages to Public Relations as the preferred platform for companies seeking to grow their goodwill, build stronger brands, and create a sustainable enterprise.
Consumers making product & brand choices are increasingly turning to computer-mediated communication for information on which to base their decisions. Besides perusing advertising & corporate websites, consumers are using newsgroup, chat rooms, email & other online formats to share ideas, build communities & contact fellow consumers who are seen as more objective information source.
Marketing researchers use a variety of methods to study consumers. NETNOGRAPHY is one such qualitative & explorative research approach to analyse the consumer dialogue in online communities in order to gain unbiased consumer insights. These consumer insights in turn are converted into solutions. If these solutions are implemented in the product or service , it can capture lot of market.
My seminar focuses on research methodology tool , Netnography, the procedure to conduct Netnograhy online along with the example of Apple i-pod nano, the various online solutions which do this Netnography survey along with the case of Listerine and finally the review of netnography, its scope and limitations , conclusion and the ethical considerations to use this tool to survey online communities.
Digital Ethnography For Social Interaction Design [Remix]Brynn Evans
I gave this talk at Bolt|Peters' User Research Friday. The talk covers the challenges for studying online communities, or what I refer to as "social interaction design". Social interaction design is relevant for anyone who is developing a social product. Whether for iPhone apps, Twitter knock-offs, recipe management software, online shopping services, or even Wrigley's gum, there are social motivators that drive many user behaviors. Unfortunately, it's not so easy to "shadow" someone’s day-to-day activities in a digital space like you can in a physical space, which is why needs-finding for social interaction design requires a new set of tools and methods. I'll talk about a few remote research tools that can be used to understand the design opportunities in social spaces.
Digital Ethnography: Computational & multimodal approaches to fieldwork and e...wendyfhsu
Slides from a skype talk that I gave to a graduate seminar on digital scholarship at University of Oregon. Parts of this talk are taken from my "Digital Ethnography" bog post series at Ethnography Matters: http://ethnographymatters.net/2012/10/27/on-digital-ethnography-part-one-what-do-computers-have-to-do-with-ethnography/
Innovation Methods: The Essential Guide to Digital EthnographyKevin C. Cummins
The Essential Guide to Digital Ethnography
Digital ethnography is an immersive technique that uses online channels for consumer learning. Researching and sorting through digital content is becoming more popular with brands since it provides access to in-depth, timely information about consumers’ lifestyles.
It also enables you to save time and money by doing research to stay close to the consumer—right at your desk. This guide gives you top strategies and tactics to take advantage of the social web to learn about consumers and influencers.
Supercharge Your Social Listening
Ready to get started? Get the 3-point checklist to get started, followed by 20 tips and tools to use during your digital ethnographic journey. Then find out the most effective way to organize and present your findings.
Get The Essential Guide to Digital Ethnography today to uncover proven methods to listen, explore and monitor consumers.
Real-Time Collaborative Methodologies in Market Research Pulsar Platform
This presentation takes you on a journey through the world of empowered consumers, netnography, the evolution of the internet and the ways businesses and brands are looking to take advantage of the technological advances available to them.
From there it launches into real-time research and how brands need to try stay in front of their consumers rather than chasing them. It explains the pros & cons of crowdsourcing, online communities, Peer-2-Peer research and co-creation before revealing our approach and what makes it work so well for us.
Francesco & Sharmila presented this to Said Business School students in May 2010.
Social Media Network Analysis is part science, part magic as technologies and social analytics tools combine to allow for the mining of data and mapping of digital relationships.
At Digital Jungle we have developed a number of sophisticated tools as well as leverage some 3rd party technologies to provide our clients with insights and understandings about the way their Brand is perceived, engaged and developed in both a Western and Chinese context.
Subsequently enabling you to set up or better target your digital communication strategy.
Tools to Grow, Measure and Optimize Social Traffic ShareThis
Explaining the importance of understanding your social traffic by putting in place the proper measurement tools, such as ShareThis or other analytics tools.
A publisher's social traffic makes up a significant amount of their traffic (usually about 30%), but more importantly this traffic is very valuable because it's prequalified users that are coming to their site through friend's and family's recommendation, making them highly likely to convert into customers for publishers.
Just as publishers track, measure and optimize their search traffic, they should be doing the same for their social traffic.
Workshop delivered for the Enterprise and Innovation Academy on digital marketing for SMEs and workplace teams. The workshop is divided in five parts. Introduction, Digital Disruption, Content Marketing, Social Media and Planning.
This workshop was delivered along with practical tasks in another PowerPoint presentation. Participants were also encourage to use the internet to look for answers to the some of the tasks presented.
Analysis to Engagement: Demystifying the Digital Communications LandscapeGina Luttrell, PhD
Powerpoint from the Syracuse University and W2O webinar. Join the W2O Group and the S.I. Newhouse School of Public Communications for a free webinar as we discuss today’s trends and insights surrounding social media in the digital age.
The pressure is on for social media managers to juggle multiple social media strategies and platforms simultaneously, advance tactics, and measure performance. So, how do you know if your initiatives are driving business goals? Join W2O principal Gary Grates and Dr. Gina Luttrell from the executive education program at the Newhouse School to learn the best methods to measure your organizations social media strategy.
Social media strategy for small to medium sized businesses b2b and b2c. Business goals, customer needs, marketing plan, publishing plan, metrics and ROI guidance.
Cómo medir la influencia de las redes sociales en tu estrategia de marketing ...Acceso
Esta presentación aborda los siguientes temas:
- La participación de ciudadanos y consumidores en conversaciones y comunidades digitales de su interés.
- La importancia de disponer de tecnologías adecuadas para la escucha social permanente de las conversaciones y la detección de estas comunidades
- El papel de la tecnología y el Data Science, para analizar el contenido más atractivo para el usuario y hacer que las marcas conecten con él y mejoren el ROI de sus acciones acertando más sus propuestas.
Using social media strategy in building the corporate brand image is a route a lot of people imagine they know - what with the number of influencers, opinion leaders, trend watchers, and spotters laying claims to so-called virile strategy which generate likes, impressions and conversations. However, that is not all there is to capturing corporate essence in an era of great cynicism. Using Social Media as a route to build corporate stature requires the need to develop and manage strategic partnerships, the monitoring of trends and applications of knowledge from trends in building conversations while measuring the impact of efforts in order to intensify or discontinue a course of action. Beyond this, this presentation attempts a historical perspective of the social media phenomenon as well as platform possibilities looking at the Nigerian context.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
2. Capabilities
A blend of science and business – Digital Ethnography
- providing:
• An intelligent view of the customer’s thoughts and values by
gathering data from multi-sources
• Facts businesses can analyze to shape individual and strategic
design decisions
• Information that you can leverage over your competitors
• Patterns and areas of interest of key influencers that have a solid
reach and a high amplification probability
• Identification of blind spots that can adversely affect your
business
3. Digital Ethnography:
the study of online communities
and human-technology
interactions through the use of
qualitative research methods.
4. Ethnography
Definition:
• Ethnography is an academic, qualitative study of everyday life and
practice to explain “webs of meaning” or the cultural
constructions of the way we live.
• Ethnographers describe the experience of living in a culture while
immersed in the culture as both a participant and an observer
• Explanations emerge from the data without having a model
superimposed to guide the research – an insider’s point of view.
5. Digital Ethnography
• Digital Ethnology is the modern, digital equivalent of traditional
ethnography.
• The difference between traditional & digital ethnographers
o Traditional ethnographers physically immerse themselves in
distinct places and their cultures
o Digital ethnographers capitalise on digital technologies to
extend classic ethnographic methods beyond geography and
are able to document the fluidity and flexibility of participants
activities in their natural environment.
6. Digital Ethnography
Traditional academic discipline of ethnography
meets technology:
Innoloft can immerse digitally within the data derived from
technology, thus revealing communities of interest
7. Digital Ethnography
In the search for market insights, the pathways to information should
include PCs, cell phones, Webcams, global positioning equipment, digital
cameras, and a growing number of other technologies. Structured
creatively for self-reporting, passive observation, and participant
observation, these media can yield facts businesses can analyze to shape
individual and strategic design decisions. *
*Masten & Plowman, “Digital ethnography: The next wave in understanding the consumer experience, ” Design Management Journal Vol. 14, No. 2 Fusing Design, Strategy and
Technology
8. Digital Ethnography
• To capture timely, relevant, and insightful data, you need to be
everywhere.
• With the advancements in technology, digital/social media as well as
listening platforms, we are able to have an uncensored view of the
participant. Therefore, viewing participant communication in an
entirely holistic and organic manner
• We are able to gather details in their digital format (words, images, or
audio files) and determine their significance as they are played out in
the context of participants’ lives and the brands they discuss.
• Through intelligent use of technology, we help overcome blind spots on
this information and provide information that you can leverage over
your competitors
9. Klout
What is the Klout Score? - Understanding the
Influence Metric
The Klout Score is the measurement of your overall online influence.
• Scores range from 1 to 100 with higher scores representing a wider and
stronger sphere of influence.
• Algorithm for score uses over 35 variables on Facebook and Twitter to measure
True Reach, Amplification Probability, and Network Score.
10. Klout
True Reach - the size of your engaged audience.
The algorithm eliminates inactive and spam accounts, and only includes accounts that you
influence. To do this we calculate influence for each individual relationship taking into
account factors such as whether an individual has shared or acted upon your content and
the likelihood that they saw it.
True Reach is broken into the following subcategories:
Reach
Are your tweets interesting and informative enough to build an audience?
How far has your content been spread across Twitter?
Are people adding you to lists and are those lists being followed?
Demand
How many people did you have to follow to build your count of followers?
How often are your follows reciprocated?
Factors measured: Followers, Mutual Follows, Friends, Total Retweets, Unique Commenters, Unique Likers, Follower/Follow
Ratio, Followed Back %, @ Mention Count, List Count, List Followers Count.
11. Klout
Amplification Probability - the likelihood that content will be acted upon.
How often does a message generate retweets or spark a conversation? The ability to create
content that compels others to respond and high-velocity content that spreads into
networks beyond your own is a key component of influence.
Amplification Ability is a composite of the following subcategories:
Engagement
How diverse is the group that @ messages you?
Are you broadcasting or participating in conversations?
Velocity
How likely are you to be retweeted?
Do a lot of people retweet you or is it always the same few followers?
Activity
Are you tweeting too little or too much for your audience?
Are your tweets effective in generating new followers, retweets and @ replies?
Factors measured: Unique Retweeters, Unique Messages Retweeted, Likes Per Post, Comments Per Post Follower Retweet
%, Unique @ Senders, Follower Mention %, Inbound Messages Per Outbound Message, Update Count.
12. Klout
Network Influence - the influence level of your engaged audience.
Engagement is measured based on actions such as
retweets, @messages, follows, lists, comments, and likes. Each time a person performs one
of these actions it is a testament to the authority and the quality of your content. Capturing
the attention of influencers is no easy task, and those who are able to do so are typically
creating spectacular content.
Network Score looks at the Klout score of each person who interacts with you to determine:
How influential are the people who @ message you?
How influential are the people who retweet you?
How influential are the people who follow you?
How influential are the people who list you?
How influential are the people who follow the lists you are on?
Factors measured: List inclusions, Follower/Follow Ratio, Followed Back %, Unique Senders, Unique Retweeters, Unique
Commenters, Unique Likers, Influence of Followers, Influence of Retweeters and Mentioners, Influence of Friends, Influence
of Likers and Commenters
13. Key Terms
Blog - A blog is an online journal that’s updated on a regular basis with entries that appear in reverse
chronological order. Blogs can be about any subject. They typically contain comments by other readers, links to
other sites and permalinks. Originally short for “web log.”
Conversation Cloud (Tag Cloud )- A visual representation of the popularity of the tags or descriptions that
people are using on a blog or website. Popular tags are often shown in a large type and less popular tags in
smaller type.
Listening Platform - A listening platform is a software program that uses algorithms to gauge sentiment based
upon a predetermined set identifiable tags.
Microblogging – The act of broadcasting short messages to other subscribers of a Web service. On
Twitter, entries are limited to 140 characters, and applications like Plurk and Jaiku take a similar approach with
sharing bite-size media. Probably a more apt term for this activity is “microsharing.”
Social Media - Works of user-created video, audio, text or multimedia that are published and shared in a social
environment, such as a blog, podcast, forum, wiki or video hosting site. More broadly, social media refers to any
online technology that lets people publish, converse and share content online.
Social Media Optimization - (SMO) is a set of practices for generating publicity through social media, online
communities and social networks. The focus is on driving traffic from sources other than search engines, though
improved search ranking is also a benefit of successful SMO.
Web Analytics - The measurement, collection, analysis and reporting of Internet data for the purpose of
understanding who your visitors are and optimizing your website.
14. Capabilities
What We Offer:
• Social Media Marketing • Blogging & Podcasting
• Social Media Optimization Platforms
• Engagement Strategies • Widget Development
• Viral Campaigns • Mobile Marketing
• Social Platform Integration • Mobile App development
• Digital Analytics & Metrics • Localized Marketing
• Sentiment Monitoring • Customized Dashboards
• Search Engine Optimization • Email Marketing
• Detailed Metrics