SlideShare a Scribd company logo
Social MediaWhich to?  How to?  Why to? Steve Thomas President The Net Impact www.thenetimpact.com Feb 25th 2011
[object Object]
Facts and Examples
Discuss  opportunities and hazard
How do I know I need (want) it in my business?
Getting started
Q/A on any and all of the above,[object Object]
Social Media Social media From Wikipedia, the free encyclopedia Social media is online content created by people using highly accessible and scalable publishing technologies. At its most basic sense, social media is a shift in how people discover, read and share news, information and content.  It's a fusion of sociology and technology, transforming monologues (one to many) into dialogues (many to many) and is the democratization of information, transforming people from content readers into publishers.  Social media has become extremely popular because it allows people to connect in the online world to form relationships for personal, political and business use. Businesses also refer to social media as user-generated content (UGC) or consumer-generated media (CGM).
Social Media creates instant “stars”
Who isSteve Thomas? ,[object Object]
VP Social Media, AMA-STL
VP Missouri Venture Forum
Curriculum Advisory Board Ranken Technical,[object Object]
Where in the World is Steve Thomas? Joining and starting conversations across the globe.
Social Media = Earned Media Authenticity reigns. Conversations cannot be bought.  Conversation cannot be controlled, they can only be joined. Marketers have to be willing to listen and learn from the consumers they engage through social media. Start by listening!   Don’t’ ignore the buzz, good or bad!
“Covering your ears is not a viable strategy.”  Sarah Hofstetter, social marketer
How do I know if I need Social Media? ,[object Object],• Do you want to network with like-minded individuals and companies? • Do you want to build a community of evangelists? • Do you want to involve your customers and prospects in co-creation? (UGC) • Do you want to automate the process of repurposing content? • Do you want to reach new audiences in the exact way they choose to communicate? • Do you want to be seen as a thought leader in your industry? • Do you want ways to aggregate and filter content so you and your people can digest it? • Do you want to easily hear literally everything that’s being said online about your brand, products, or industry in real time? • Do you want to be seen as a trusted source of information? The primary motivating factor for engaging in Social Media is lead generation.  MS Office Study 2010
The University of Maryland’s Smith School of Business,  2010 “While we expect more small businesses to use Twitter as a customer service channel in the year ahead, as it stands, Facebook and LinkedIn have become the predominant platforms for small business owners.”
Marketing is always changing! “If you don’t like change, you’re going to like irrelevance even less.” General Eric Shinseki, Chief of Staff, U. S. Army
Marketing is always changing! Brands are becoming our friends on social networks like Facebook, Twitter and all of social media
Where visitors come from today
Where visitors come from today ,[object Object]
The same report also revealed that, on average, 900,000 blog posts are created within a single 24-hour period.
The online photo sharing site Flickr now hosts more than 3.6 billion user images.• The online bookmarking service Delicious has more than 5 million users and more than 150 million unique bookmarked URLs. ,[object Object],[object Object]
Where visitors come from today
Social Media Drives Real Traffic
Blended Search - Mixed Media
Blended Search - Mixed Media
Blended Search – Local & Social
Where visitors come from today Regular question we get: “Which social networks are best?” Answer:  “The ones that help you get more leads and broaden brand awareness.
[object Object]
Point of view expected
Conversations not content
There is spam, abuse and misuse

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Social Media: Which to? How to? Why to?

  • 1. Social MediaWhich to? How to? Why to? Steve Thomas President The Net Impact www.thenetimpact.com Feb 25th 2011
  • 2.
  • 5. How do I know I need (want) it in my business?
  • 7.
  • 8. Social Media Social media From Wikipedia, the free encyclopedia Social media is online content created by people using highly accessible and scalable publishing technologies. At its most basic sense, social media is a shift in how people discover, read and share news, information and content. It's a fusion of sociology and technology, transforming monologues (one to many) into dialogues (many to many) and is the democratization of information, transforming people from content readers into publishers. Social media has become extremely popular because it allows people to connect in the online world to form relationships for personal, political and business use. Businesses also refer to social media as user-generated content (UGC) or consumer-generated media (CGM).
  • 9. Social Media creates instant “stars”
  • 10.
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  • 14. Where in the World is Steve Thomas? Joining and starting conversations across the globe.
  • 15. Social Media = Earned Media Authenticity reigns. Conversations cannot be bought. Conversation cannot be controlled, they can only be joined. Marketers have to be willing to listen and learn from the consumers they engage through social media. Start by listening! Don’t’ ignore the buzz, good or bad!
  • 16. “Covering your ears is not a viable strategy.” Sarah Hofstetter, social marketer
  • 17.
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  • 20. The University of Maryland’s Smith School of Business, 2010 “While we expect more small businesses to use Twitter as a customer service channel in the year ahead, as it stands, Facebook and LinkedIn have become the predominant platforms for small business owners.”
  • 21.
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  • 23. Marketing is always changing! “If you don’t like change, you’re going to like irrelevance even less.” General Eric Shinseki, Chief of Staff, U. S. Army
  • 24. Marketing is always changing! Brands are becoming our friends on social networks like Facebook, Twitter and all of social media
  • 25. Where visitors come from today
  • 26.
  • 27. The same report also revealed that, on average, 900,000 blog posts are created within a single 24-hour period.
  • 28.
  • 29. Where visitors come from today
  • 30. Social Media Drives Real Traffic
  • 31. Blended Search - Mixed Media
  • 32. Blended Search - Mixed Media
  • 33. Blended Search – Local & Social
  • 34.
  • 35. Where visitors come from today Regular question we get: “Which social networks are best?” Answer: “The ones that help you get more leads and broaden brand awareness.
  • 36.
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  • 38. Point of view expected
  • 40. There is spam, abuse and misuse
  • 41. Layers of participation and participants
  • 42. Essential part of your brandingBasics of Social Media “the time it takes to use social media sites is more demanding than I expected”
  • 43.
  • 44.
  • 45. Find new authors to engage
  • 46.
  • 47.
  • 48.
  • 49. How do I get started? Forrester Research describes six levels of participation or Social Technographics®: 1. Creators 2. Critics 3. Collectors 4. Joiners 5. Spectators 6. Inactives Find Your All-stars Network Listen
  • 50.
  • 51. How do I plan? Construct your social marketing architecture
  • 52.
  • 53.
  • 54. Connect with them over your products, your services and their input.
  • 55. Engage in real-time conversations with key influencers.
  • 56.
  • 57. Social Media Final Thoughts Social Media is like a cocktail party. The question is, “Who is the host?” Social Media is “earned traffic”. Earned by level of interest and value to the visitor. Your level of “interesting” gets you found. How can this be employed? Measured? “We become who we hang out with!”
  • 58. We become who we hang out with! So let’s hang out! Thank You! Email /Tweet us for a copy of this presentation! Steve Thomas @TNIMAN @TheNetImpact Steve.Thomas@thenetimpact.com #TNISTLEC

Editor's Notes

  1. seschicago09_mixed-media-serps_mark-knowles
  2. seschicago09_mixed-media-serps_mark-knowles