1. Ingi Hassan Elazizi
Mobile:+201001245448 e-mail :ielazizi@hotmail.com
Address: 6th of October district- Cairo-Egypt
Educational
Background
2001 Cairo University, Faculty of Engineering Egypt
B. Sc. Chemical Engineering
Graduation Project: Designing an RO unit for sea water desalination
MBA in Maastricht School of Management (RITI Cairo Outreach)- 2008
Master of Business Administration from Maastricht University in Netherlands
Focus: Marketing
Current Position
Jan 2014-Present GAZPROM NEFT – Africa & Middle East Downstream Operations
C/o PAN African Lubricants & Specialties Company – PAL Cairo, Egypt
Marketing & Business Analysis Reporting Manager
Reporting to PAL MD
GAZPROM NEFT Africa & Middle East division P&L. GAZPROM NEFT has a diverse downstream
portfolio (Lubrication/Asphalt/Chemicals/Waxes/Coal).
PRINCIPAL ACCOUNTABILITIES:
 Collaborated in PAL finance model
 Manages Marketing operations of Finished Lubes Business on a day-to-day basis to maximize profitability
and market share, and to meet budget and other non-financial targets
 Technical internal focal point of PAL as well as externally
 Provided training to lube promoters about lubrication fundamentals and technically prepare them for
field marketing of lubricants
 Developed a sales performance monitoring accurate database as a parallel tool to ERP system
 Effective principal relationship coordination and management
 Stays up to date on technical developments and on competition
 Provides support for the professional development (including training) of direct reports
Professional
Experience
Feb 2012-Jan 2014 BP Middle East Dubai, UAE
Sales Network Manager, Marine Sales Lubricants, Middle East Area
 Account Manager fully handling sales of marine lubricants in Lebanon (As of March 2013)
 Act as a focal point of Lubricant Business Management (LBM) at Middle East Regional Sales Management
level inside the ROUs
- Accurately reporting to the region the sales status versus plan and forecast monthly cycle
- Forecasting and Planning on Prices and volume basis
- Prepare all the analysis required for the regional Demand Review
- Participate in implementing the LBM Continuous Improvement plan
 Research and analyze target customers
 Participate in building customers offers by providing an expert support and advise to AMs
on price investment tools
 Manage the customer relationship management process and account management tools
 Prospecting: Act as a regional for monitoring and tracking of prospecting activity
Account Manager
 Fully managed the accounts (Direct and Distributor) Lebanon (Shipping companies using marine lubricants)
 Met Sales targets for Kuwait and Lebanon (March 2013, YTD)

2. Related Training:- SPIN selling training in September 2012, in-house training BP Singapore
2009-March 2012 BG Egypt Cairo, Egypt
Lead Business Performance Analyst, Performance Planning
British Gas Egypt (BG Group) is the British leader in gas production in the Egyptian market
 As a part of the performance management team, I am responsible for the development
of annual budgets, forecasts and strategic plan through working closely with
the Sales & Marketing / Supply Chain teams and functional management,
coordinate the consolidation and submission.
 Business analysis, including fact-finding, financial modeling, sensitivity & “what-if” analysis,
feasibility study, investment appraisal and creative solutions with applications and tools such
as GL reports, ERP data downloads(JD Edwards), data warehouse reports, Excel Spreadsheets and
Interfaces with internal MI system.
 Assist in coordinating the collation and analysis of data in response to the
Regional / ad-hoc inquiries, developments and requirements
 Give recommendations on appropriate risk and reward analysis and on potential
project enhancements, as part of project team or as reviewer.
Related Training:
 Expanded Basic Petroleum Economics course, Petroskills, Dubai, April 2011
 Running Petroleum Project Economics using PEEP, Feb 2011
 Petroleum Project Economics & Risk Management, MDT, Dubai September 2011 PEEP training
August 2005- June 2008 ExxonMobil Egypt Cairo, Egypt
Feedback Care Specialist for Africa & Middle East Zone
Lubricants Sales Support Department- Sales
As part of the Zone Sales Team, the Customer Feedback Specialist supports the
Sales function in the administration and execution of the Customer Feedback
process by ensuring that customer feedback is logged and receives timely response
by the appropriate L&S functional expert. Moreover, provides actionable
reports to management on weekly and monthly basis.
 Manage the customer feedback in order to ensure continuous business process
 Improvement across all functions of the zone
 Propose and implement enhancement to the complaint management system
(AME-CMS- Africa & Middle East Complaint Management System)
 Ensure Customer feedback is captured and logged on database (AME-CMS) against
the appropriate categorizations.
 Network with Customer Feedback Contacts to ensure proper understanding of root causes
and quick resolution of complaints
 Develop and maintains delegation lists
 Monitor open complaints and communicate to stakeholders
 Help direct complaints to appropriate function / process owner for resolution
 Deliver training to functions on an as needed basis
 Monitor complaint resolution velocity for database entries (i.e. timeliness of handling)
 Ensure resolution of complaints is captured in database.
 Monitor and reports metrics to management.
 Report returned orders data and analysis for Egypt to stakeholders (monthly).
 Provide input to CS Satisfaction Zone Committee – (Quarterly)
 Provide input in zone product quality Committee – (Semi-Annual)
 Host and provide input to Egypt CS Feedback meeting – (Monthly)

3. Sept 2002 – July 2005 ExxonMobil Egypt Cairo, Egypt
Used Oil Analysis and Technical Programs Specialist (Field Engineering –Sales)
 Responsible for the used oil analysis program: Co-ordinate, interpret & perform
the analysis program for used oil (lubricants samples) & fuel samples utilizing Lab
Information Management System LIMS system & Seagate Crystal report.
 Follow up & ensure proper handling of customer requests, queries and complaints of UOA.
 Provide necessary technical support for field engineers through the UOA program.
 Continually maintain & update customer information related to the LIMS & customer
reporting procedures.
 Maintain an electronic filing system to replace hard copies.
 Develop workflow, procedures, controls, responsibilities and work instructions for
the UOA program to ensure efficient operation of the program and achieve customer
satisfaction.
 Continually develop the UOA program based on updated market surveys on competitors
in order to remain ahead of competition.
 Continually review the UOA programs to insure conformity with the brand strategy.
 Issue the monthly statistical report on the Used Oil Analysis Program to the company’s
sales force covering the number of samples and cost to serve/customer.
 Since March 2004, responsible for handling the customers quality complaints,
 Coordinating the investigation cycle.
May 2002 – Aug 2002 ExxonMobil Egypt Cairo, Egypt
Technical Help-Desk Associate (Field Engineering –Sales)
 Provide internal and external technical support by handling customers’ technical
inquiries and recommending company’s products satisfying customers’ needs.
 Develop and continually update technical materials/product data sheets covering
all company’s locally blended products.
 Maintain and update a competitor’s database with all competitors’ products and
their ExxonMobil equivalents.
 Assist administratively in the Used Oil Analysis Program.
 Participate in providing technical information needed for any technical Communication/ publications.
 Provide all technical support administration activities.
Professional
Training
 CRM Training, Cairo, October 2007
 Training Techniques Training, Brussels, May 2007
 SAP Training , Cairo, May 2007
 Oil Analysis Level 1 by Noria Corporation held at New Orleans, Louisiana, USA, May 2003
 TÜV Quality Systems Awareness (ISO 9000) course, May 2002
 TÜV Quality Systems Documentation (Procedure Writing) course
 Lubrication fundamentals in house-training held at ExxonMobil Egypt
 Analytical Problem Solving Training, December 2003
 Time Management and Effective Meeting Training, December 2003
 Fire Fighting and Safety Training, January 2004
 PSPS –Sales Pipeline Management, January 2005
 ISO 9001:2000 (ISO Awareness), TÜV Rheinland, Cairo May 2005
 Fundamentals Of Safety Training, ExxonMobil Egypt, June 2005

4. Training
Experience
July - Sept 2000 Ing.Büro DUSCHL Rosenheim, Germany
Intern
Ing.Büro DUSCHL is a company specialized on the Installation of Equipment for water treatment facilities, I
presented a technical report about the whole sewage water treatment process from the Chemical Point of View (The
report was presented in both English and German Languages).In addition, assisting in drawing many projects with
AutoCAD.
July - Aug 1999 Technische Universität München TUM , Munich, Germany
Intern
My work concentrated in studying the effects of competing ions on the ammonium adsorption capacity of a
synthetic zeolite,
Also I had to take care of a Sequencing Batch Biofilm Reactor at laboratory scale with Zeolite as supporting
material.
Personal
Information
Egyptian, Single, Female born August 22nd
1977
Updated: October 2014