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Information Systems at McDonald’s
Group Members:
16314:Jerome Dag
16316:Sushant Sathe
16005:Rutuja Rajput
16024:Vineet Raul
Agenda
 Information system
 About the company
 Organization Structure
 Organization Culture
 Introduction of MIS
 Transaction Processing System (TPS)
 POS system " Scale of Point system
 “Made for you” system
 Touch Interface Ordering System (TIOS)
 E-procurement system(EPS)
 Payment System
 Learning
Information System
An information system (IS) collects, processes, stores, analyzes, and disseminates
information for a specific purpose
About the company
 McDonald’s
 Founder – Richard and Maurice McDonald (15th May 1940)
 Headquarters – Oak Brook, Illinois, U.S.A
 Revenue – US $25.413 billion (2015)
 Number of employees - 420,000 (2015)
 Number of locations – 36,538 (2016)
 Number of Customers Served Daily – 68 million
 Number of Countries - 119
 Products- Burgers,French Fries,Soft Drinks,Beverages,Desserts;etc
 Competitors-KFC,BURGER KING,SUBWAY.
Organization Structure
Organization Culture
1.People-centricity
2.Customer Experience at the core
3.Systematic Work flow
4.Came up with different line of products
Management Information Systems (MIS)
 Management information systems involve three primary resources:
 Technology, Information & People.
 In McDonalds they implement MIS system which is used to produce
periodic reports such as a daily list of employees and the hours they
work, or a monthly report of expenses as compared to a budget.
 McDonalds used MIS because the purpose of MIS is to provide profitability
and information to help managers and staff understand the business
performance and plan its future direction.
Transaction Processing System (TPS)
 First transaction happens when two people make an exchange, and
collecting data about it called transaction processing, so transaction
processing is collecting, storing, modifying, and retrieving the
transactions of an organization.
 McDonalds everyday sells a huge amount of hamburgers ,so McDonalds
should order raw material from its supplier , each time McDonalds
place an order with its supplier , a transaction happens , and the
transaction processing system records the relevant information such
as supplier ‘name , address , the quality of the items purchased and
finally the invoice amount.
Transaction Processing System (TPS)
Point of sale system(POS)
“Made for you” system
 In this system McDonalds use modern technology to assist McDonalds
operation , In this system when a customer places an order , the sandwich
item will immediately appears in the computer monitor in the kitchen and a
tone sound to alert the kitchen staff
Touch Interface Ordering System(TIOS)
https://youtu.be/5dC6eDmpKN8
E-procurement system(EPS)
Payment System
 McDonald’s is always
looking for new and
innovative ways to use
technology to improve
customer service .
 McDonald’s is expanding its
use of an electronic system
that lets customer pay for
their orders.
Learnings
 Satisfaction of service provided to the
customers.
 Variety of Indian Food Stuff available at the
outlet.
 Systematic work flow.
 Cleanliness & Ambience.
 High surveillance.
 Takeaways & Delivery to the customer.
Learnings

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Information System Survey @ McDonald's

  • 1. Information Systems at McDonald’s Group Members: 16314:Jerome Dag 16316:Sushant Sathe 16005:Rutuja Rajput 16024:Vineet Raul
  • 2. Agenda  Information system  About the company  Organization Structure  Organization Culture  Introduction of MIS  Transaction Processing System (TPS)  POS system " Scale of Point system  “Made for you” system  Touch Interface Ordering System (TIOS)  E-procurement system(EPS)  Payment System  Learning
  • 3. Information System An information system (IS) collects, processes, stores, analyzes, and disseminates information for a specific purpose
  • 4. About the company  McDonald’s  Founder – Richard and Maurice McDonald (15th May 1940)  Headquarters – Oak Brook, Illinois, U.S.A  Revenue – US $25.413 billion (2015)  Number of employees - 420,000 (2015)  Number of locations – 36,538 (2016)  Number of Customers Served Daily – 68 million  Number of Countries - 119  Products- Burgers,French Fries,Soft Drinks,Beverages,Desserts;etc  Competitors-KFC,BURGER KING,SUBWAY.
  • 6. Organization Culture 1.People-centricity 2.Customer Experience at the core 3.Systematic Work flow 4.Came up with different line of products
  • 7. Management Information Systems (MIS)  Management information systems involve three primary resources:  Technology, Information & People.  In McDonalds they implement MIS system which is used to produce periodic reports such as a daily list of employees and the hours they work, or a monthly report of expenses as compared to a budget.  McDonalds used MIS because the purpose of MIS is to provide profitability and information to help managers and staff understand the business performance and plan its future direction.
  • 8. Transaction Processing System (TPS)  First transaction happens when two people make an exchange, and collecting data about it called transaction processing, so transaction processing is collecting, storing, modifying, and retrieving the transactions of an organization.  McDonalds everyday sells a huge amount of hamburgers ,so McDonalds should order raw material from its supplier , each time McDonalds place an order with its supplier , a transaction happens , and the transaction processing system records the relevant information such as supplier ‘name , address , the quality of the items purchased and finally the invoice amount.
  • 10. Point of sale system(POS)
  • 11. “Made for you” system  In this system McDonalds use modern technology to assist McDonalds operation , In this system when a customer places an order , the sandwich item will immediately appears in the computer monitor in the kitchen and a tone sound to alert the kitchen staff
  • 12. Touch Interface Ordering System(TIOS) https://youtu.be/5dC6eDmpKN8
  • 14. Payment System  McDonald’s is always looking for new and innovative ways to use technology to improve customer service .  McDonald’s is expanding its use of an electronic system that lets customer pay for their orders.
  • 15. Learnings  Satisfaction of service provided to the customers.  Variety of Indian Food Stuff available at the outlet.  Systematic work flow.  Cleanliness & Ambience.  High surveillance.  Takeaways & Delivery to the customer.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.