This document discusses the management information system (MIS) implemented at Maruti Suzuki. It provides background on Maruti Suzuki, explaining that it was founded in 1981 as a subsidiary of Suzuki Motor Corporation. It then discusses the benefits of MIS for inventory management, project monitoring, department integration, and real-time access to information. The document also outlines the types and processes of MIS, how MIS impacts management functions and efficiency, and the business areas where MIS can be implemented. It describes the roles of MIS at Maruti Suzuki in ensuring information processing and distribution, operational support, planning, and decision making. Finally, it lists some specific information systems used at Maruti Suzuki, including Oracle Purchasing, Hyperion

1. MANAGEMENT INFORMATION SYSTEM

2. Maruti Suzuki
■ Founded in 1981 as Maruti Udyog Limited and was a subsidiary of Suzuki Motor
Corporation of Japan.
■ Initially the GOI had 76% stakes in the company and Suzuki had only 24% stakes.
■ By 2007, GOI sold all its stakes to Indian Financial Institutions and is no longer a
partner in it.
■ Today the company generates an turnover of almost 4 billion $.
■ Maruti is known for its diesel cars, especially the Maruti 800. Other models include the
popular hatchback Maruti Zen and Alto.

3. Why MIS in automobile industry
■ Inventory Management
■ Helps in monitoring various projects simultaneously and thus helps us reduce time.
■ Integration of various other departments to one standard database.
■ Reduction of errors and operational visibility.
■ Real time information access by improved CRM.

4. Types of MIS Process of MIS

5. Impact of MIS
■ Management functions
■ Business understanding
■ Systematization of business
operations
■ Address to the goals
■ Management Efficiency
■ Reducing overhead labour
Business Areas where MIS Could Be
Implemented
 Finance
 Leasing
 Insurance
 Pre-owned car

6. Roles of MIS in maruti suzuki
 The system ensures that adequate information is obtained from various sources processed,
and sent also to individuals.
 This helps the administrative staff in the processing of transactions and responds to queries
 This helps junior management staff by providing operational data
 It helps mid-level management in the short-term planning, goal setting and control
functions of the company.
 It plays an important role in the generation, communication, information identifying the
problem and helps in the decision making process.
 Various needs are met through a variety of systems such as query, analysis systems, and
modeling systems Decision Support System.

7. MIS users
■ Each person in the organization is a user of the MIS.
■ The people in the organization operate at all levels of the hierarchy.
■ Each of them has a specific task and a role to play in managing business.
■ A salesperson is to find the data, make a statement and present it to the highest level.
■ An assistant is responsible for collecting and organizing data.
■ An executive plays the role of a decision maker.
■ The GIS provides facilities to analyze the data and provides the decision support
systems.
■ The principal has a position of responsibility and accountability for business results.
■ Entrepreneurial managers use the systems and models to test a number of
alternatives in a given problem

8. Information Systems used in Maruti Suzuki
Hyperion
Oracle Purchasing
Oracle Human Resource
Consumer Interaction System
Dealer Management System
Customer Relationship Management

9. Oracle Purchasing
■ This was implemented by Maruti to
manage the procurement of capital
goods, services, and indirect
consumables.
■ This process helped in centralizing the
data, unlike the previous method where
excel was used to maintain records and
could not be accessed by everyone.
 Hyperion
■ Hyperion was the software which was
developed by Oracle and was used to
maintain financial transactions of the
company.
■ This was a huge success as it was easily
integrated with the system and followed
the standard accounting principles.
 Also known as the C.I.S, this facilitates the
recording of the customer data
 The data is collected by the agent and
processed into the system
 The daily inquiries are fed into the system
and appointments with the customers are
fixed
Customer Interaction System Customer Relationship Management
 To keep up with the competition it is
necessary to keep your customers intact

10. ■ Now, the data that is collected by
various dealers is processed in the
D.M.S.
■ DMS keeps a record of the enquiry, until
and unless the enquiry is not converted
or closed.
■ For a company which is oriented
towards customer satisfaction, DMS is a
major tool.
■ This software controlled various
aspects of HR like recruitment, payroll,
compensation management, etc.
■ The details of each and every
employee are stored in the data base,
from where the HR staff could access
the complete work history and profile.
■ This ensured that the employees
received proper training and in case of
vacancy which employee had to be
promoted.
Dealer Management System Oracle Human Resources

11. ■ Benefits of implementing MIS
Standardization of
Whole Process
Greater Efficiency &
Less Confusion
Time Saving
Operations Made Easy
By Centralizing Process
Benefits

12. THANKYOU
BY
S.HARINI (1603113)
SIMRANVIRWADIA (1603159)