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Information Seeking & Reference Services
The document discusses information seeking behaviors and reference services. It explains that when an individual needs information, they experience an information need, seek information to address that need, and exhibit information behaviors in how they seek information. It also discusses how people tend to exert the least amount of effort when seeking information according to Zipf's Principle of Least Effort. The document then covers the objectives and tools of reference services, both historically and presently.
