This document discusses innovative reference services, including localized reference, community outreach, roving reference, virtual reference, and social media strategies. It provides examples of implementing roving reference services both within libraries and outside in the community. Virtual reference models and platforms are evaluated, and opportunities for virtual instruction through archived materials, live assistance like chat and webinars, and social media are explored. The document emphasizes meeting users where they are at their point of need through proactive and personalized reference services.