1. Ines D. Figueroa
1562 Lake Crystal Dr.
Apt. F
West Palm Beach, FL 33411
Cell (561) 667-8070 idfigueroa527@yahoo.com
SUMMARY
Dedicated healthcare professional with over 10 years of proven success in the medical service industry. Driven and self
motivated with the ability to work in a challenging and fast pace environment. True team player with a customer 1st
mentality. Always On-time, dedicated and reliable.
PROFESSIONAL EXPERIENCE
Unity Recovery Group Headquartered in North Palm Beach, FL
Sober Life Center
Supervisor for BHT 2015- 12-16- 2015
Sober Life Center is the Intensive Outpatient division of Unity Recovery Group, with 70 male and
female residential clients ranging in age from 18-70 years.
Duties include:
• Supervise staff of 20 Behavioral Health Technicians
• Making the weekly schedule for the Behavioral Health Technicians
• Doing 3 months and 6 months competency performance for the BHT
• Notify HR of any payroll changes
• Interviewing and Hiring new BHT's
• Reporting of shift activity to management and therapist
• Supervising the BHT's with their daily assignments
• Doing tours for future clients
• Helping new clients
Unity Recovery Group Headquartered in North Palm Beach, FL
Sober Life Center 2013-2015
Lead Behavioral Health Technician
Sober Life Center is the Intensive Outpatient division of Unity Recovery Group, with 70 male and
female residential clients ranging in age from 18-70 years.
Duties include:
• Supervise staff of 20 Behavioral Health Technicians
• Reporting of shift activity to management
• Assist clients with medication management
• Assist clients with learning to live independently, to include
1. Appointment scheduling
2. Household cleaning and organizing
3. Learning time management
4. Learning interpersonal relationship skills
5. Learning to find and keep a job
6. Learning to manage transportation, ie bus schedules, tri rail schedules, etc.
• Managing suspected drug use in clients, to include:
 Assessment for immediate level of care needed in relapse

2.  Client Safety
 Enhancing the client experience
Starting Point Detox- Port St. Lucie, FL 2012 -2013
Lead Behavioral Health Technician
Unity Detox is Unity Recovery Groups detoxification and substance abuse treatment facility that is
licensed by the Department of Children and Families (DCF), and also a licensed buprenorphine medical
detox center and most clients going through detox for heroin or opiate pain medication (e.g. Oxycontin,
Percocet, Alcohol, Benzos, and Vicodin).
Duties include:
• Taking vitals
• Phlebotomy
• Urine tests
• Data entry for new patient processing
• General office duties
• Supervising the other techs
Sunrise Detox- Lake Worth, FL 2008 -2012
Medical Technician
Sunrise Detox is a free-standing detoxification and substance abuse treatment facility that is licensed by the
Department of Children and Families (DCF), and also a licensed buprenorphine medical detox center and most
clients going through detox for heroin or opiate pain medication (e.g. Oxycontin, Percocet and Vicodin).
Duties include:
• Taking vitals
• Phlebotomy
• Urine tests
• Data entry for new patient processing
• General office duties
All Medical Personnel, West Palm Beach, FL 2003-2007
Registered Medical Assistant
Medical assistant for a local healthcare office. Key in customer service, and administrative office work
Duties include:

3. • Experienced Phlebotomist including injections
• Labs
• EKG's
• Vitals
• Patient History
Bethesda Memorial Hospital, Boynton Beach, FL
2002 -2003
Phlebotomist
Assisted Nursing Staff with shift activities
Duties include:
• Blood work
• Lab exams
• Scheduling
• Customer Datasheets
Interim Healthcare, Vero Beach, FL 1998 -2001
Medical Receptionist
Duties Include:
• Homecare appointments
• Home health Aids
• Therapists (Various)
Outpatient needs
Referrals
Prescription Coordination
Schedule Prioritization
Telephone Management Database maintenance
EDUCATION
Keiser College, Melbourne, Florida
Medical Assistant Program- 1996
PROFESSIONAL DEVELOPMENT
Registered Medical Assistant - 1996
Red Cross Certification in CPR, Basic Life Support
Development and Safety Oriented
Bi-lingual - Fluent English/Spanish written and verbal