Individual Presentation
•Download as PPT, PDF•
0 likes•176 views
This document summarizes a presentation about a study examining the impact of relationship marketing strategies on customer loyalty. The study looked at how trust, commitment, communication, and conflict handling influence customer loyalty among 220 bank customers in Malaysia. The results showed that when banks are trustworthy, committed to customers, good at communicating, and able to handle conflicts well, their customers tend to be more loyal. Relationship marketing aims to build long-term relationships between companies and customers through mutual rewards.
Report
Share
Report
Share
![[object Object],[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Recommended
Attaining Customer Satisfaction! The Role of Customer Value and Relation Base...
This document summarizes a research study on attaining customer satisfaction through customer value and relationship marketing among insurance policy holders in Peshawar, Pakistan. The study examines how customer value, derived from product benefits, brand image, personal benefits, and service benefits, as well as relationship marketing factors like bonding, tangibility, empathy, reciprocity, trust, commitment, communication, and conflict handling, influence customer satisfaction. A literature review covers customer satisfaction, customer value, and relationship marketing. Hypotheses are presented relating these concepts. A research framework shows customer satisfaction as the dependent variable, with customer value and its antecedents as independent variables. The methodology discusses data collection through questionnaires and secondary sources, a sample size of
Effects of relationship marketing on customer loyalty
The International Institute for Science, Technology and Education (IISTE). Science, Technology and Medicine Journals Call for Academic Manuscripts
Determinants of customer relationship marketing of mobile services provider...
The International Institute for Science, Technology and Education (IISTE) Journals Call for paper http://www.iiste.org
Chetan 2
This document provides a synopsis of a research study titled "The Factors influencing the relationship between Sales Representative and Customer and their impact on Sales". The study aims to identify the critical success factors of sales representatives that lead to healthy relationships with customers. It will examine how factors like a rep's age, gender, education, language, and place of living impact customer relationships. The research objectives are to determine if positive relationships impact in-store sales volume and identify ways to train existing sales reps. A questionnaire will be used to collect primary data from 100 retailers and distributors in Dehradun City, with chi-square testing used to analyze the data.
raipur hedausachinConsumer Behavior\marketing\perception\service marketing\em...
The document discusses consumer perceptions of service quality. It outlines several key points:
1. Customer satisfaction is influenced by perceptions of service quality, which are formed based on individual service encounters. Service quality has five dimensions: reliability, responsiveness, empathy, assurance, and tangibles.
2. Service encounters are critical moments that shape customer perceptions and satisfaction. They can build trust and loyalty or undermine the customer experience.
3. Reliability refers to consistently delivering on promises, such as on-time delivery. Responsiveness means providing prompt service and assistance. Assurance and empathy involve caring, knowledgeable staff who treat customers as individuals. Tangibles represent the physical aspects of a service.
Effects of service quality and salesperson
This document summarizes a research study that examines the effects of service quality and salesperson characteristics on consumer trust and relationship commitment among life insurance buyers in India. It presents two models - one linking service quality to trust and commitment, and another adding salesperson characteristics as a mediating variable. The study uses structural equation modeling to test the hypotheses and relationships between the variables. 663 insurance buyers provided data to measure constructs like service quality, trust, salesperson expertise/power, and relationship commitment. The results validated the models and provided insights into how these factors interact in the Indian insurance context.
5 keys to successful sourcing relationships
How are insurance organizations maximizing value for sourcing relationships? Here are the keys to success.
10120130405011 2-3
The document discusses customer loyalty and relationship management in the stock broking industry in India. It provides an overview of the evolution of stock broking in India from a broker-driven market to today's customer-centric environment where customers have more choice and control. Maintaining customer loyalty and relationships is now critical for stock brokers' long-term success. The document reviews different dimensions of customer loyalty and relationships that brokers need to consider, such as satisfaction, referrals, switching costs, and varying levels of customers' desire for relationships.
Recommended
Attaining Customer Satisfaction! The Role of Customer Value and Relation Base...
This document summarizes a research study on attaining customer satisfaction through customer value and relationship marketing among insurance policy holders in Peshawar, Pakistan. The study examines how customer value, derived from product benefits, brand image, personal benefits, and service benefits, as well as relationship marketing factors like bonding, tangibility, empathy, reciprocity, trust, commitment, communication, and conflict handling, influence customer satisfaction. A literature review covers customer satisfaction, customer value, and relationship marketing. Hypotheses are presented relating these concepts. A research framework shows customer satisfaction as the dependent variable, with customer value and its antecedents as independent variables. The methodology discusses data collection through questionnaires and secondary sources, a sample size of
Effects of relationship marketing on customer loyalty
The International Institute for Science, Technology and Education (IISTE). Science, Technology and Medicine Journals Call for Academic Manuscripts
Determinants of customer relationship marketing of mobile services provider...
The International Institute for Science, Technology and Education (IISTE) Journals Call for paper http://www.iiste.org
Chetan 2
This document provides a synopsis of a research study titled "The Factors influencing the relationship between Sales Representative and Customer and their impact on Sales". The study aims to identify the critical success factors of sales representatives that lead to healthy relationships with customers. It will examine how factors like a rep's age, gender, education, language, and place of living impact customer relationships. The research objectives are to determine if positive relationships impact in-store sales volume and identify ways to train existing sales reps. A questionnaire will be used to collect primary data from 100 retailers and distributors in Dehradun City, with chi-square testing used to analyze the data.
raipur hedausachinConsumer Behavior\marketing\perception\service marketing\em...
The document discusses consumer perceptions of service quality. It outlines several key points:
1. Customer satisfaction is influenced by perceptions of service quality, which are formed based on individual service encounters. Service quality has five dimensions: reliability, responsiveness, empathy, assurance, and tangibles.
2. Service encounters are critical moments that shape customer perceptions and satisfaction. They can build trust and loyalty or undermine the customer experience.
3. Reliability refers to consistently delivering on promises, such as on-time delivery. Responsiveness means providing prompt service and assistance. Assurance and empathy involve caring, knowledgeable staff who treat customers as individuals. Tangibles represent the physical aspects of a service.
Effects of service quality and salesperson
This document summarizes a research study that examines the effects of service quality and salesperson characteristics on consumer trust and relationship commitment among life insurance buyers in India. It presents two models - one linking service quality to trust and commitment, and another adding salesperson characteristics as a mediating variable. The study uses structural equation modeling to test the hypotheses and relationships between the variables. 663 insurance buyers provided data to measure constructs like service quality, trust, salesperson expertise/power, and relationship commitment. The results validated the models and provided insights into how these factors interact in the Indian insurance context.
5 keys to successful sourcing relationships
How are insurance organizations maximizing value for sourcing relationships? Here are the keys to success.
10120130405011 2-3
The document discusses customer loyalty and relationship management in the stock broking industry in India. It provides an overview of the evolution of stock broking in India from a broker-driven market to today's customer-centric environment where customers have more choice and control. Maintaining customer loyalty and relationships is now critical for stock brokers' long-term success. The document reviews different dimensions of customer loyalty and relationships that brokers need to consider, such as satisfaction, referrals, switching costs, and varying levels of customers' desire for relationships.
Relationship marketing practices and customer loyalty
This document summarizes a study that explored the relationship between relationship marketing practices and customer loyalty in Ghana's banking industry. The study found that six relationship marketing constructs (trust, competence, conflict handling, commitment, communication, and social and financial bonds) cumulatively had a significant positive effect on customer loyalty. Individually, competence, commitment, and communication were found to be the most significant drivers of customer loyalty. The study recommends that banks focus on relationship marketing strategies to improve customer loyalty and retention.
Johnson Regina Kachidza | Building Relationship Building Business
“Identify and establish, maintain, and enhance, and when necessary, terminate relationships with customers and other stakeholders, at a profit, so that the objectives of all parties involved are met. This is achieved by a mutual exchange and fulfilment of promises”
Chapter 9 Communication And Consumer Behavior
The document discusses the components of communication and designing persuasive communications. It outlines the basic communication model which includes the message initiator, sender, receiver, medium, message, and target audience. It also discusses designing message strategy by considering the target audience, media strategy, and message structure and presentation. Effective communication involves understanding source credibility, message framing, order effects, repetition, and using emotional appeals appropriately based on the audience and product.
Impact Of Brand Image, Service Quality And Trust On Customer Loyalty, Moderat...
Impact Of Brand Image, Service Quality And Trust On Customer Loyalty, Moderat...International Journal of Business Marketing and Management (IJBMM)
The aim of this study is to investigate the Impact of Brand Image, Service Quality and Trust on
Customer Loyalty, Moderating Effect of Perceived Price Fairness and the Mediating Effect of Customer
Satisfaction on telecommunication sector of Pakistan. This research is helpful to capture and retain the satisfied
and loyal customer and it is useful to identify the factors through which telecommunication sector may improve
its performance. Impact of Customer Relationship Marketing on Customer Value Creation and Cust...
A common slang in the American Businesses known as ―Customer is king‖ and undoubtedly, without customers any business is useless. For achieving desired goals and objectives, there must be a long term relationship. In the modern world, there is a huge competition between organizations so the importance of the relationship with customer exceeds. As we know that the competition is just a mouse click away and the market is more demand oriented so that customer is life blood of any organization. A research study was conducted to analyze the relationship of customer relationship marketing with customer value creation and customer loyalty. Questionnaires were used to collect data from customers of different telecom firms and statistically analyzed using SPSS Version 20. Results demonstrated the impact of customer relationship marketing on customer value creation and customer loyalty
Trust In Insurance Company
This study examines the antecedents, consequences, and mediating role of trust in relationships between customers and insurance companies in Thailand. The study aims to demonstrate the antecedents of trust, the consequences of trust, and trust's mediating role. Specifically, it analyzes how factors like specific investments, information sharing, salesperson expertise and power, and contact frequency impact customer trust in the salesperson and insurance company, and how that trust then influences outcomes like performance and conflicts.
B2B Marketing: Situational Characteristics as Moderators of the Satisfaction-...
The study investigated how situational characteristics moderate the relationship between customer satisfaction and loyalty in a business-to-business context. A survey of 425 European businesses found that the satisfaction-loyalty link depends on factors like perceived purchase importance, uncertainty, and switching costs. It also found that the relationship is stronger for existing versus new customers. The results partially supported the hypotheses and provided implications for investing more in satisfying long-term versus new customers.
Today and tomorrow in the world of email
A review of where email is going by looking at where it has come from. Are the lessons of the past relevant for the future? And what technology, innovation and consumer insight is driving change in the email channel.
The relationship between customer satisfaction and customer loyalty in the ba...
Abstract
A large number of studies on customer satisfaction and customer loyalty have been conducted in marketing over
the years. Customer satisfaction is a crucial factor for bank success and it has the possibility to influence
customer loyalty. From a theoretical perspective it is very important to investigate which factors influence
customer satisfaction. This paper analyzes the basic factors which affects customer satisfaction towards services
of Bank. This study adopted empirical research design on the sample size of 401 respondents who were
customers of different banks in Syria. Data is collected through survey questionnaires related to customer
expectation ,price fairness , customer satisfaction and customer loyalty towards services of banks . Data is
analyzed by using AMOS 18. The research reviews the current academic marketing literature and tries to
identify antecedents of customer satisfaction and customer loyalty. The findings from this study also provide
important managerial implications.
Keywords: bank, customer satisfaction, customer loyalty.
Service Provider Expectations and the Word of Mouth That Follows
Final Senior Capstone project analyzing customer service expectations of service providers in the context of short term interactions. End goal was to see how violations or affirmations of expectations effect word of mouth communication.
Measuring the Response Time – Combining Implicit & Explicit Data from Consume...
Measuring the Response Time – Combining Implicit & Explicit Data from Consume...LOGO Market Research and Consulting Ltd.
How measuring response time in consumer research adds another layer of knowledge to your insights.
Impact of gender and types of stores on CRM
The relationship between the retailer and customer is very close in comparison to other chains of distribution. Success of any organization depends upon the quantity and quality of customers. Customer relationship management is a promising tool that empowers marketers to maintain their presence in the
vivacious marketing environment. The research paper attempts to evaluate the perception of gender and
to find out the influence of organized stores and unorganized stores on customer relationship management. In this study we concluded that gender have no significant role for different dimensions of customer relationship management. Both organized stores and unorganized stores provide considerable weightage to customer relationship management.
Satisfaction
This document summarizes a research paper that studied the relationship between salesperson presentation skills, customer satisfaction, and customer loyalty. It hypothesized that salesperson presentation skills positively influence customers' intention to spread positive word-of-mouth marketing. It also hypothesized that this relationship is mediated by customers' cognitive and emotional satisfaction. The document reviewed literature on salesperson behavior, customer satisfaction, and loyalty formation. It proposed a research model based on Oliver's cognitive-affective-conative behavior pattern to test these relationships and guide the study.
Employee Relation - Journal Summary
The purpose of this study was to explore the relationship between satisfaction with the organizational communication and external customer orientation among front-line employees in a commercial recreation setting.
The effect of communication on consumer behaviour
This document discusses how companies use various communication methods to influence consumer behavior and promote products. It outlines word-of-mouth marketing, advertising techniques like branding and appealing to peer groups, email campaigns, contracts, and infomercials. The goal of these communications is to get consumers to purchase goods, though too much contact can annoy customers. Effective marketing communication also considers the sender, receiver, message, medium, and feedback in the process.
5 th ver
This document summarizes a study on the relationship between service quality, customer satisfaction, loyalty, and perceived value for retail banks in Mexico. The study tested three hypotheses: 1) service quality dimensions are directly related to customer satisfaction and loyalty; 2) service quality is directly related to perceived customer value; and 3) service quality differs between bank brands. The results supported the first hypothesis but rejected the second and third. The conclusion is that service quality may not be a real source of brand differentiation or superior customer value. Future research could improve the measurement of customer perceived value.
Measuring customer satisfaction and loyalty
This document discusses the Net Promoter Score (NPS), a metric used to gauge customer satisfaction and loyalty. The NPS is based on responses to a single question that asks customers how likely they are to recommend a company or brand to a friend on a 0-10 scale. It is calculated based on the percentage of promoters (9-10 ratings) minus the percentage of detractors (0-6 ratings). The document outlines arguments that the NPS captures both emotional and rational dimensions of customer relationships and is a better measure than simple satisfaction or liking ratings because it indicates a commitment to future word-of-mouth promotion. It also notes that some companies now tie executive bonuses to NPS performance.
CCommunication and consumer behavior
This document discusses communication and its influence on consumer behavior. It covers the basic components of communication including the message initiator, sender, receiver, medium, message, target audience and feedback. It also discusses designing persuasive communications, including selecting target audiences and appropriate media strategies. Key aspects of message design like framing, comparative advertising, order effects and repetition are examined. Different types of advertising appeals like fear, humor, sex and participation are also addressed.
Panduit_ERP_061407
This document discusses challenges faced by Panduit Corp in managing their Oracle ERP system lifecycle and how they addressed these challenges using HP software solutions. It describes how Panduit previously struggled with long manual testing times during upgrades and releases and faced risks from changes. By implementing HP solutions like Quality Center, QuickTest Professional, Business Availability Center and SiteScope, Panduit was able to automate testing, reduce testing time and risks from changes, and gain improved system monitoring. This allowed Panduit to deploy changes more quickly while avoiding downtime and meeting service level agreements.
The channels of amsterdam
Amsterdam has many channels named after flowers and plants. As one of the most watery cities in the world, Amsterdam features channels throughout the city alongside monuments and important landmarks. One notable landmark is Anne Frank's house, located near some of the city's iconic canal-side homes.
Tarea n° 3, actividad ii
Los principales problemas ambientales en Perú son la deforestación debido a la tala ilegal, agricultura y minería, la contaminación del agua, suelo y aire, y el cambio climático. La deforestación está aumentando y amenaza la biodiversidad y medios de vida. Otro problema es la escasez de agua dulce que empeorará en los próximos 15 años, afectando la agricultura y seguridad alimentaria. Se requieren soluciones como reforestación, educación ambiental y políticas sustentables.
More Related Content
What's hot
Relationship marketing practices and customer loyalty
This document summarizes a study that explored the relationship between relationship marketing practices and customer loyalty in Ghana's banking industry. The study found that six relationship marketing constructs (trust, competence, conflict handling, commitment, communication, and social and financial bonds) cumulatively had a significant positive effect on customer loyalty. Individually, competence, commitment, and communication were found to be the most significant drivers of customer loyalty. The study recommends that banks focus on relationship marketing strategies to improve customer loyalty and retention.
Johnson Regina Kachidza | Building Relationship Building Business
“Identify and establish, maintain, and enhance, and when necessary, terminate relationships with customers and other stakeholders, at a profit, so that the objectives of all parties involved are met. This is achieved by a mutual exchange and fulfilment of promises”
Chapter 9 Communication And Consumer Behavior
The document discusses the components of communication and designing persuasive communications. It outlines the basic communication model which includes the message initiator, sender, receiver, medium, message, and target audience. It also discusses designing message strategy by considering the target audience, media strategy, and message structure and presentation. Effective communication involves understanding source credibility, message framing, order effects, repetition, and using emotional appeals appropriately based on the audience and product.
Impact Of Brand Image, Service Quality And Trust On Customer Loyalty, Moderat...
Impact Of Brand Image, Service Quality And Trust On Customer Loyalty, Moderat...International Journal of Business Marketing and Management (IJBMM)
The aim of this study is to investigate the Impact of Brand Image, Service Quality and Trust on
Customer Loyalty, Moderating Effect of Perceived Price Fairness and the Mediating Effect of Customer
Satisfaction on telecommunication sector of Pakistan. This research is helpful to capture and retain the satisfied
and loyal customer and it is useful to identify the factors through which telecommunication sector may improve
its performance. Impact of Customer Relationship Marketing on Customer Value Creation and Cust...
A common slang in the American Businesses known as ―Customer is king‖ and undoubtedly, without customers any business is useless. For achieving desired goals and objectives, there must be a long term relationship. In the modern world, there is a huge competition between organizations so the importance of the relationship with customer exceeds. As we know that the competition is just a mouse click away and the market is more demand oriented so that customer is life blood of any organization. A research study was conducted to analyze the relationship of customer relationship marketing with customer value creation and customer loyalty. Questionnaires were used to collect data from customers of different telecom firms and statistically analyzed using SPSS Version 20. Results demonstrated the impact of customer relationship marketing on customer value creation and customer loyalty
Trust In Insurance Company
This study examines the antecedents, consequences, and mediating role of trust in relationships between customers and insurance companies in Thailand. The study aims to demonstrate the antecedents of trust, the consequences of trust, and trust's mediating role. Specifically, it analyzes how factors like specific investments, information sharing, salesperson expertise and power, and contact frequency impact customer trust in the salesperson and insurance company, and how that trust then influences outcomes like performance and conflicts.
B2B Marketing: Situational Characteristics as Moderators of the Satisfaction-...
The study investigated how situational characteristics moderate the relationship between customer satisfaction and loyalty in a business-to-business context. A survey of 425 European businesses found that the satisfaction-loyalty link depends on factors like perceived purchase importance, uncertainty, and switching costs. It also found that the relationship is stronger for existing versus new customers. The results partially supported the hypotheses and provided implications for investing more in satisfying long-term versus new customers.
Today and tomorrow in the world of email
A review of where email is going by looking at where it has come from. Are the lessons of the past relevant for the future? And what technology, innovation and consumer insight is driving change in the email channel.
The relationship between customer satisfaction and customer loyalty in the ba...
Abstract
A large number of studies on customer satisfaction and customer loyalty have been conducted in marketing over
the years. Customer satisfaction is a crucial factor for bank success and it has the possibility to influence
customer loyalty. From a theoretical perspective it is very important to investigate which factors influence
customer satisfaction. This paper analyzes the basic factors which affects customer satisfaction towards services
of Bank. This study adopted empirical research design on the sample size of 401 respondents who were
customers of different banks in Syria. Data is collected through survey questionnaires related to customer
expectation ,price fairness , customer satisfaction and customer loyalty towards services of banks . Data is
analyzed by using AMOS 18. The research reviews the current academic marketing literature and tries to
identify antecedents of customer satisfaction and customer loyalty. The findings from this study also provide
important managerial implications.
Keywords: bank, customer satisfaction, customer loyalty.
Service Provider Expectations and the Word of Mouth That Follows
Final Senior Capstone project analyzing customer service expectations of service providers in the context of short term interactions. End goal was to see how violations or affirmations of expectations effect word of mouth communication.
Measuring the Response Time – Combining Implicit & Explicit Data from Consume...
Measuring the Response Time – Combining Implicit & Explicit Data from Consume...LOGO Market Research and Consulting Ltd.
How measuring response time in consumer research adds another layer of knowledge to your insights.
Impact of gender and types of stores on CRM
The relationship between the retailer and customer is very close in comparison to other chains of distribution. Success of any organization depends upon the quantity and quality of customers. Customer relationship management is a promising tool that empowers marketers to maintain their presence in the
vivacious marketing environment. The research paper attempts to evaluate the perception of gender and
to find out the influence of organized stores and unorganized stores on customer relationship management. In this study we concluded that gender have no significant role for different dimensions of customer relationship management. Both organized stores and unorganized stores provide considerable weightage to customer relationship management.
Satisfaction
This document summarizes a research paper that studied the relationship between salesperson presentation skills, customer satisfaction, and customer loyalty. It hypothesized that salesperson presentation skills positively influence customers' intention to spread positive word-of-mouth marketing. It also hypothesized that this relationship is mediated by customers' cognitive and emotional satisfaction. The document reviewed literature on salesperson behavior, customer satisfaction, and loyalty formation. It proposed a research model based on Oliver's cognitive-affective-conative behavior pattern to test these relationships and guide the study.
Employee Relation - Journal Summary
The purpose of this study was to explore the relationship between satisfaction with the organizational communication and external customer orientation among front-line employees in a commercial recreation setting.
The effect of communication on consumer behaviour
This document discusses how companies use various communication methods to influence consumer behavior and promote products. It outlines word-of-mouth marketing, advertising techniques like branding and appealing to peer groups, email campaigns, contracts, and infomercials. The goal of these communications is to get consumers to purchase goods, though too much contact can annoy customers. Effective marketing communication also considers the sender, receiver, message, medium, and feedback in the process.
5 th ver
This document summarizes a study on the relationship between service quality, customer satisfaction, loyalty, and perceived value for retail banks in Mexico. The study tested three hypotheses: 1) service quality dimensions are directly related to customer satisfaction and loyalty; 2) service quality is directly related to perceived customer value; and 3) service quality differs between bank brands. The results supported the first hypothesis but rejected the second and third. The conclusion is that service quality may not be a real source of brand differentiation or superior customer value. Future research could improve the measurement of customer perceived value.
Measuring customer satisfaction and loyalty
This document discusses the Net Promoter Score (NPS), a metric used to gauge customer satisfaction and loyalty. The NPS is based on responses to a single question that asks customers how likely they are to recommend a company or brand to a friend on a 0-10 scale. It is calculated based on the percentage of promoters (9-10 ratings) minus the percentage of detractors (0-6 ratings). The document outlines arguments that the NPS captures both emotional and rational dimensions of customer relationships and is a better measure than simple satisfaction or liking ratings because it indicates a commitment to future word-of-mouth promotion. It also notes that some companies now tie executive bonuses to NPS performance.
CCommunication and consumer behavior
This document discusses communication and its influence on consumer behavior. It covers the basic components of communication including the message initiator, sender, receiver, medium, message, target audience and feedback. It also discusses designing persuasive communications, including selecting target audiences and appropriate media strategies. Key aspects of message design like framing, comparative advertising, order effects and repetition are examined. Different types of advertising appeals like fear, humor, sex and participation are also addressed.
What's hot (18)
Relationship marketing practices and customer loyalty
Relationship marketing practices and customer loyalty
Johnson Regina Kachidza | Building Relationship Building Business
Johnson Regina Kachidza | Building Relationship Building Business
Impact Of Brand Image, Service Quality And Trust On Customer Loyalty, Moderat...
Impact Of Brand Image, Service Quality And Trust On Customer Loyalty, Moderat...
Impact of Customer Relationship Marketing on Customer Value Creation and Cust...
Impact of Customer Relationship Marketing on Customer Value Creation and Cust...
B2B Marketing: Situational Characteristics as Moderators of the Satisfaction-...
B2B Marketing: Situational Characteristics as Moderators of the Satisfaction-...
The relationship between customer satisfaction and customer loyalty in the ba...
The relationship between customer satisfaction and customer loyalty in the ba...
Service Provider Expectations and the Word of Mouth That Follows
Service Provider Expectations and the Word of Mouth That Follows
Measuring the Response Time – Combining Implicit & Explicit Data from Consume...
Measuring the Response Time – Combining Implicit & Explicit Data from Consume...
Viewers also liked
Panduit_ERP_061407
This document discusses challenges faced by Panduit Corp in managing their Oracle ERP system lifecycle and how they addressed these challenges using HP software solutions. It describes how Panduit previously struggled with long manual testing times during upgrades and releases and faced risks from changes. By implementing HP solutions like Quality Center, QuickTest Professional, Business Availability Center and SiteScope, Panduit was able to automate testing, reduce testing time and risks from changes, and gain improved system monitoring. This allowed Panduit to deploy changes more quickly while avoiding downtime and meeting service level agreements.
The channels of amsterdam
Amsterdam has many channels named after flowers and plants. As one of the most watery cities in the world, Amsterdam features channels throughout the city alongside monuments and important landmarks. One notable landmark is Anne Frank's house, located near some of the city's iconic canal-side homes.
Tarea n° 3, actividad ii
Los principales problemas ambientales en Perú son la deforestación debido a la tala ilegal, agricultura y minería, la contaminación del agua, suelo y aire, y el cambio climático. La deforestación está aumentando y amenaza la biodiversidad y medios de vida. Otro problema es la escasez de agua dulce que empeorará en los próximos 15 años, afectando la agricultura y seguridad alimentaria. Se requieren soluciones como reforestación, educación ambiental y políticas sustentables.
A Guide For NGOs and Women's Human Rights Activists at the UN and CSW 2016
Advocacy training booklet during CSW60 for Non-Governmental Organisations and Women's Human Rights Activists at the United Nations and Commission on the Status of Women
O Empreendimento mais RARO com DESIGN sofisticado na FREGUESIA.
O documento descreve um projeto residencial de luxo chamado Raro Design Residence, localizado na Freguesia, Rio de Janeiro. O projeto oferece apartamentos de 3 e 4 quartos com suítes amplas e coberturas com piscina. Os residentes terão acesso a diversas áreas de lazer como piscina, academia, sauna e espaço gourmet. O empreendimento valoriza o design moderno e a sofisticação dos ambientes e acabamentos.
Ladies fashion accessories available at PriyoShop.com
PriyoShop.com is a leading online shopping site in Bangladesh that offers a wide selection of women's clothing, accessories, jewelry, and other fashion items at low prices. Products available include over 500 styles of salwar kamiz, sarees, kurtis, leggings, unstitched fabric, watches, necklaces, pendants, earrings, bangles, bracelets, jewelry boxes, sunglasses, and handbags. Customers can purchase items online and have them delivered to their homes.
ART POMPÉIA - EVEN SÃO PAULO
Este documento descreve um empreendimento residencial localizado no bairro da Pompéia, São Paulo. O projeto consiste em duas torres com 127 unidades entre apartamentos tipo, gardens e penthouses de 2 dormitórios. O empreendimento oferece diversas comodidades e áreas de lazer como piscina, academia e salão de festas.
Plantas Soul Peninsula
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
Vent Residencial Odebrecht
A empresa anunciou um novo produto que combina hardware e software para fornecer uma solução completa para clientes. O produto oferece recursos avançados de inteligência artificial e aprendizado de máquina para ajudar os usuários a automatizar tarefas complexas. Analistas esperam que o produto ajude a empresa a crescer em novos mercados e aumentar sua receita nos próximos anos.
Inovale - Transporte Coletivo e Veículos Leves
O documento discute o transporte de funcionários em uma empresa mineradora. Atualmente a empresa usa 104 veículos leves e 59 ônibus terceirizados para transportar em média 77.920 funcionários por mês para o trabalho. A taxa média de ocupação dos veículos é de 74,2% para as rotas administrativas e 46,9% para as rotas noturnas. A empresa quer otimizar o uso dos veículos, reduzir custos com transporte e melhorar a satisfação dos clientes.
Plantas Freedom Freguesia Club Residence
Plantas Freedom Freguesia Club Residence da construtora Calçada.
Maya Ubud Resort,Indonesia
The Maya Ubud Resort in Bali, Indonesia is described as a "Green Paradise". The resort has received numerous awards for its environmentally friendly practices and sustainability efforts. It uses organic materials and renewable energy sources to minimize its environmental impact and promotes ecological conservation.
KARLY TRADING CORP E.I.R.L.
La empresa Karly Traders ofrece sueldos altos a arquitectas pero luego aclara que el sueldo fijo es menor y depende de la ejecución de proyectos. No firman contratos ni tienen una oficina establecida. Tres arquitectas fueron contratadas pero a fin de mes no recibieron el pago acordado. El dueño justifica esto diciendo que la empresa está aprendiendo pero los empleados merecen respeto por su trabajo.
Guia de Implantação da ISO 9001:2015
Guia prático para implantação de Sistemas de Gestão da Qualidade baseados na nova norma ISO 9001 versão 2015
Curriculum Vitae
Adele Robson is a first year student studying Rescue and Emergency Management. She has extensive experience volunteering as a first aider and working with children and vulnerable adults. Her career goal is to work for the East Midlands Ambulance Service utilizing her passion for first aid and patient care built through her educational and volunteer experiences.
Viewers also liked (16)
A Guide For NGOs and Women's Human Rights Activists at the UN and CSW 2016
A Guide For NGOs and Women's Human Rights Activists at the UN and CSW 2016
O Empreendimento mais RARO com DESIGN sofisticado na FREGUESIA.
O Empreendimento mais RARO com DESIGN sofisticado na FREGUESIA.
Ladies fashion accessories available at PriyoShop.com
Ladies fashion accessories available at PriyoShop.com
Similar to Individual Presentation
Creating an empirical model of the effect of relationship marketing strategy ...
The International Institute for Science, Technology and Education (IISTE). Science, Technology and Medicine Journals Call for Academic Manuscripts
Patrick Henry Entropic - Customer Relationship Management
Identify and establish, maintain, and enhance, and when necessary, terminate relationships with customers and other stakeholders, at a profit, so that the objectives of all parties involved are met.
Service Quality To Service Loyalty
This document discusses the concept of service loyalty and its importance for maintaining long-term customer relationships. It argues that service loyalty, defined as a firm's commitment to providing consistently superior quality service, precedes customer loyalty. To achieve service loyalty, firms must exceed customer expectations, develop emotional connections with customers through employees, and innovate service continuously. The position of quality in services has shifted from a peripheral value-add to the core of the service promise. Firms that can offer loyal service will gain an advantage in fulfilling current needs and anticipating future needs to surprise and delight customers.
Ch 9.ppt
This document discusses the key components of communication models and advertising effectiveness research. It describes the basic communication model as having a message initiator, sender, receiver, medium, message, and feedback. It then focuses on issues of source credibility for both informal and formal sources as well as spokespersons. The document also examines how the target audience and their personal characteristics can impact communication effectiveness. Finally, it reviews methods for designing persuasive communications including segmentation, media strategy, message strategy, and the use of different emotional advertising appeals.
Service marketing5
CRM is a business philosophy focused on developing long-term relationships with customers. It involves understanding customer needs, maintaining open communication, and delivering superior customer value profitably. The role of salespeople is to build and promote customer relationships by identifying needs, coordinating cooperation, and leading relationship development. Successful CRM leads to a unique asset of relationship networks. Relationship marketing similarly focuses on customer retention and relationship enhancement rather than new customer acquisition. On-demand CRM software like Salesforce has become popular due to its low costs and minimal IT requirements compared to on-premise software. Open source CRM is also emerging as a lower-cost alternative.
The Influence Of Relationship Marketing On Switching Barrier, Customer Satisf...
This study was aimed at testing and analyzing influence of relationship marketing on switching barrier, customer satisfaction, customer trust, and customer retention. The study was conducted with respondents of 141 Emerald BNI BANK customers in Indonesia. Data were collected by using instruments of questionnaires. The test on the model was done using structural equation model analysis with GSCA approach. Switching barrier significantly influenced on customer satisfaction and customer trust. Furthermore, customer satisfaction and customer trust significanly influenced on customer retention. Partially, it was identified that variable of customer trust was the most dominant variable influencing on the customer retention.
Customer relationship management11
CRM is a business philosophy focused on developing mutually beneficial long-term relationships with customers. It involves identifying and meeting customer needs to deliver superior long-term value at a profit. Customer relationships develop over several stages from initial contact to long-term partnership as trust and value increase over time. The role of salespeople is to build and promote relationships by understanding customers and coordinating cooperation between them and the company to encourage learning and resolution of issues. The goal of CRM is to turn prospects into customers, customers into loyal customers, and loyal customers into partners by offering superior value.
Influence of celebrity credibility on perceived brand trust study on multinat...
Influence of celebrity credibility on perceived brand trust study on multinat...Omantel Telecommunication
This document summarizes a presentation on a study examining the influence of celebrity credibility on perceived brand trust of multinational mobile service brands in Bangladesh. The study aims to examine how source trustworthiness, attractiveness, and expertise impact brand trust. A literature review is provided on concepts of brand trust, credibility, and celebrity endorsements. The methodology discusses a quantitative survey approach with 200 respondents in Bangladesh. Data analysis includes regression analysis, correlation matrices, and ANOVA testing. Suggestions for future research include examining celebrity endorsements across different regions of Bangladesh and developing strategic marketing plans for international markets. Limitations and recommendations for building brand trust via marketing platforms and celebrity endorsements are also provided.BRM project work - FINAL.docx
This document presents a research paper on components of brand credibility that drive consumer loyalty in the garment industry. The paper aims to identify key determinants and consequences of brand credibility specifically for the garment industry. A literature review is presented on topics like word-of-mouth, customer satisfaction, brand, brand value, brand innovativeness, and their relationship to brand credibility and consumer loyalty. The paper describes the research methodology used, including a sample survey of 100 customers of major garment showrooms. Preliminary results indicate that Reliance Trends is the most top-of-mind brand for respondents when thinking of clothes.
The Effects of the Determinants of Customer Satisfaction on Brand Loyalty
ABSTRACT:- Most of marketing literature recognizes customer satisfaction as a significant antecedent to Brand loyalty. Further, the relationships between both satisfaction constructs with Brand loyalty have mostly been studied separately. The purpose of this study is to explore the effects of three customer perceptions (perceived quality, brand image, price fairness) on customer satisfaction and Brand loyalty. A combination of a convenience and judgmental sample survey of 584 mobile phone users, from undergraduate students of major universities in Damascus, was used to the test the hypotheses. The results illustrate that customer satisfaction significantly affects customer loyalty. Also, the factors of perceived quality , brand image and price fairness affect Brand loyalty. Customer perception of perceived quality, brand image and price fairness are almost equally to build up the satisfaction. We suggest that managers should consider perceived quality and price fairness as foundations to build up customer satisfaction, Brand loyalty and, also to improve brand image as an added on value for customers.
CUSTOMER SERVICE EXCELLENCE (CASE STUDY).pptx
It is a relationship that is established
through professional interaction.
There are different types of
professional relationships.
All are essential for business growth.
A professional relationship should be treated depending on the type.
THE IMPACT OF EFFECTIVE CUSTOMER RELATIONSHIP MANAGEMENT ON REPURCHASE
The document discusses a case study on the impact of effective customer relationship management (CRM) on customer repurchase and loyalty at Transcorp Hilton Hotel in Calabar, Nigeria. A survey found that 46% of respondents were female and most heard about the hotel from advertisements or referrals. 80% were willing to refer the hotel and 90% were satisfied with services. Both individual and corporate clients expressed loyalty through continued patronage. The study concluded that effective CRM leads to increased customer satisfaction, referrals, and long-term financial benefits for hotels through improved customer retention and repurchase.
Customer Relationship Management and Banking Sector Market Share performance
The influence of customer relationship management (CRM) on Nigeria banking sector market share performance is the focus of this study. It examined the influence of customer identification, customer retention and technology on customer relationship management and banks market share performance. The ever increasing competition and dynamics in the market place and the need for banks to survive, grow and meet the stakeholders objectives calls for a meaningful long lasting relationship between marketers and all other stakeholders in the organisation. The population of this study consists of all 617 headquarters employees of the 21 deposit money banks in Port Harcourt metropolis that is registered with Nigeria Deposit Insurance Corporation (NDIC); while the sample size of 243 determined through the Tara Yamani formula. Questionnaire was used as an instrument for primary data collection. The Spearman’s Rank Order Correlation was the statistical technique employed for hypothesis testing in the statistical package for social sciences (SPSS) version 17. The findings of this study revealed that there is significant relationship between customer identification, retention, and market share; while technology positively influence CRM and bank market share performance. Customer identification and retention are dimensions of CRM, while market share is the measure of performance, with technology as moderating variable influence between CRM as a measure of bank performance. It is therefore noted that banks will have better competitive advantage when all relevant stakeholders appreciate and demonstrate these customer relationship management strategies with a view of achieving the desired corporate objectives.
Jssp.2012.91.94
This document summarizes a study on the relationship between relationship marketing and customer satisfaction. The study finds that relationship marketing, which focuses on building relationships with customers at every interaction point, can increase customer satisfaction and retention. Maintaining customer trust and commitment through communication, customization, and gratitude can influence customer behavior and loyalty. When companies prioritize customer satisfaction through relationship marketing strategies, it can improve financial performance over the long run and attract new investors. The conclusion is that catering to customer demands through relationship building is important for business success and growth.
A sample applied to Future Group : Drivers Of Customer Loyalty In A Retail St...
A Survey conducted by large US retailer applied to India's leading retail player Future Group(Big Bazaar) to understand the customer loyalty.
A Study on customer loyalty using the three drivers, Product Quality, Service Quality and Brand Image. Analysed using the Logistic Regression Model.
Customer relationship Management
CRM aims to develop and maintain long-term relationships with customers through mutual trust and value. It involves identifying customer needs, integrating competencies to satisfy customers, and focusing on customer value over time. CRM develops through different stages from initial interactions to long-term partnerships. Salespeople play a key role in building relationships and promoting CRM strategies within organizations. The goal is superior customer value and loyalty through the customer relationship life cycle.
Supply Chain Management Of Rice In India: A Rice Processing Company's Perspec...
This document summarizes a research study on attaining customer satisfaction through customer value and relationship marketing. The study was conducted with 150 insurance policy holders in Peshawar, Pakistan. The study found that value-added services and effective conflict handling were major contributors to customer satisfaction. Relationship marketing plays a vital role in the insurance industry due to its long-term service nature. Building strong relationships between suppliers, distributors, and customers can increase returns for companies.
Effects of Service Quality, Trust, and Price on The Satisfaction And Loyalty ...
This research aim to be examine and analyze the effect of quality service, trust and price to customer satisfaction in PT. Telkomsel branch of Makassar, and too examine and analyze the effect of quality service, trust and price on customer loyalty in PT. Telkomsel at Makassar. To apply that goal then used data collection technique through documentation and questionnaires, with taking population that costumer of Telkomsel that holds cards simPATI, As, and HALO, this use one year and domiciled in Makassar city which amounts 47.173 people and taking a sampling with propotional random sampling which amounts 180 people and used data analyze technique Structural Equation Modeling (SEM) with used the help of software Amos release 22. The result of research showed that the quality of service give positive and significant impact on customer satisfaction and loyalty. Trust also give positive and significant impact on customer satisfaction and loyalty while price give negative impact on customer satisfaction and loyalty which by increasing. The price by telkomsel through increased credit rates will affect customer’s satisfaction and loyalty. From the result of this research support the old result of this research and supporting theory where overall research variable with indicators that form question in questionnaire all have an impact on customer satisfaction and loyalty although the variables must be through satisfaction to reach customer loyalty and these variables into a unity
Effect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi Indonesia
This study aims to determine whether there is influence on customer loyalty limb bimbelTiki Taka Harapan Indah Bekasi and how much influence on loyalty customers.The research was conducted at the Tiki Taka Harapan Indah Bekasi. The method used is the library reseach and field reseach data collection using questionnaires with a population of 45 people from the total number of parents enrolled students, obtained a sample of 31 people. The result of linear regression test is a = 20,55, b = 0,57, y = 20,55 + 0,57x. The result of correlation coefficient is r = 0.57. The percentage of influence satisfaction on customer loyalty amounted to 32.49% while the rest of 67.51% influenced by other factors not involved in this study.Test t count 3.74 and t table for n = 31 with degrees of freedom (dk) is n-2 = 29 with error rate 5% (0.05) is 2.045. From the above value is known that t arithmetic 3.74> of t table 2.045 then Ha accepted and Ho rejected. It means that based on data research results then there is Influence between satisfaction with customer loyalty at BimbelTiki Taka Harapan Indah Bekasi.
Trust - A strategic tool for the management of customer data
This document discusses the strategic importance of trust in managing customer data and relationships. It argues that trust should be the goal of every company as trustworthiness is profitable. It suggests that companies can build trust by maintaining an ongoing dialogue with customers about privacy, educating them on privacy efforts, creating industry standards, and lobbying for sensible regulation. The document also notes that trusted brands are able to charge premium prices and develop loyal, long-lasting relationships with customers.
Similar to Individual Presentation (20)
Creating an empirical model of the effect of relationship marketing strategy ...
Creating an empirical model of the effect of relationship marketing strategy ...
Patrick Henry Entropic - Customer Relationship Management
Patrick Henry Entropic - Customer Relationship Management
The Influence Of Relationship Marketing On Switching Barrier, Customer Satisf...
The Influence Of Relationship Marketing On Switching Barrier, Customer Satisf...
Influence of celebrity credibility on perceived brand trust study on multinat...
Influence of celebrity credibility on perceived brand trust study on multinat...
The Effects of the Determinants of Customer Satisfaction on Brand Loyalty
The Effects of the Determinants of Customer Satisfaction on Brand Loyalty
THE IMPACT OF EFFECTIVE CUSTOMER RELATIONSHIP MANAGEMENT ON REPURCHASE
THE IMPACT OF EFFECTIVE CUSTOMER RELATIONSHIP MANAGEMENT ON REPURCHASE
Customer Relationship Management and Banking Sector Market Share performance
Customer Relationship Management and Banking Sector Market Share performance
A sample applied to Future Group : Drivers Of Customer Loyalty In A Retail St...
A sample applied to Future Group : Drivers Of Customer Loyalty In A Retail St...
Supply Chain Management Of Rice In India: A Rice Processing Company's Perspec...
Supply Chain Management Of Rice In India: A Rice Processing Company's Perspec...
Effects of Service Quality, Trust, and Price on The Satisfaction And Loyalty ...
Effects of Service Quality, Trust, and Price on The Satisfaction And Loyalty ...
Effect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi Indonesia
Effect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi Indonesia
Trust - A strategic tool for the management of customer data
Trust - A strategic tool for the management of customer data
Recently uploaded
-- June 2024 is National Volunteer Month --
Check out our June display of books on voluntary organisations
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
Top mailing list providers in the USA.pptx
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
How to Start Up a Company: A Step-by-Step Guide Starting a company is an exciting adventure that combines creativity, strategy, and hard work. It can seem overwhelming at first, but with the right guidance, anyone can transform a great idea into a successful business. Let's dive into how to start up a company, from the initial spark of an idea to securing funding and launching your startup.
Introduction
Have you ever dreamed of turning your innovative idea into a thriving business? Starting a company involves numerous steps and decisions, but don't worry—we're here to help. Whether you're exploring how to start a startup company or wondering how to start up a small business, this guide will walk you through the process, step by step.
Authentically Social by Corey Perlman - EO Puerto Rico
Authentically Social by Corey Perlman - EO Puerto RicoCorey Perlman, Social Media Speaker and Consultant
Social media for business Part 2 Deep Dive: Navigating the 2024 Slowdown
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
Leaders who possess self-awareness deeply understand their emotions, strengths, and weaknesses.
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka Indian satta Matka Dpboss Matka Kalyan Chart Matka Boss otg matka Guessing Satta Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationOperational Excellence Consulting
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentationsDigital Marketing with a Focus on Sustainability
Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
How MJ Global Leads the Packaging Industry.pdf
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
2022 Vintage Roman Numerals Men Rings
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
The Strategy Implementation System offers a structured approach to translating stakeholder needs into actionable strategies using high-level and low-level scorecards. It involves stakeholder analysis, strategy decomposition, adoption of strategic frameworks like Balanced Scorecard or OKR, and alignment of goals, initiatives, and KPIs.
Key Components:
- Stakeholder Analysis
- Strategy Decomposition
- Adoption of Business Frameworks
- Goal Setting
- Initiatives and Action Plans
- KPIs and Performance Metrics
- Learning and Adaptation
- Alignment and Cascading of Scorecards
Benefits:
- Systematic strategy formulation and execution.
- Framework flexibility and automation.
- Enhanced alignment and strategic focus across the organization.
Creative Web Design Company in Singapore
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Best Forex Brokers Comparison in INDIA 2024
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
Best practices for project execution and delivery
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
Recently uploaded (20)
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
Authentically Social by Corey Perlman - EO Puerto Rico
Authentically Social by Corey Perlman - EO Puerto Rico
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
Individual Presentation
- 1. Relationship marketing and customer loyalty Instructor: Dr. Pi-Ying Teresa Hsu Presenter: Han-Ming Jeffrey Chen Date: Oct. 22, 2009
- 3. Contents Reflection Introduction Literature Review Methodology Result & Conclusion
- 7. Research Framework Trust Customer Loyalty Commitment Communication Conflict Handling
- 9. The “underpinnings” of relationship marketing Communication Commitment Conflict handling Relationship marketing Trust
- 14. Methodology Participants 220 bank customers Place in Kota Kinabalu, Malaysia Period ? Sampling Quasi-random sampling Instrument Questionnaire
- 15. Questionnaire Trust Commitment Communication Conflict Handling (Churchill & Surprenant, 1982) Customer Loyalty (Morgan & Hunt, 1994) (Bloemer et al, 1999) the 5-point Likert Scale Strongly disagree Strongly agree 1 2 3 4 5 Dimensions Sources
- 16. Results Gender Male : Female = 42% : 58% Age 27% of all respondents were over 40 years age . Education 43% of all respondents were graduate . Years 42% : 11 years or more 39% : between 6 and10 years 19% : 5 years or less
- 18. Relationship between RM underpinnings and customer loyalty p-value < .05
- 20. Reflection Long-term relationship between the service providers and accepters Relationship Marketing
- 21. Thank you for your attention!