"When you replace a 20-year-old phone and voice-mail system with Microsoft Office Communications Server 2007 and Exchange Unified Messaging, there’s no comparison." Director of Informational Technology.
Mercer University wanted to upgrade its outdated email, voicemail, and calendaring systems. It deployed a unified communications solution built on Microsoft Exchange Server 2007 and Office Communications Server 2007. This provides integrated email, voicemail, VoIP telephony, instant messaging, and web conferencing. The solution has helped Mercer reduce costs through less travel, provide online learning opportunities, and increase employee mobility and collaboration.
Microsoft Unified Communications - Improving User Productivity and Saving Com...Microsoft Private Cloud
This document summarizes research by IDC on the benefits of using presence and enterprise instant messaging (EIM). Key findings include:
- Customers saved $12,404 per 100 users annually in long distance and teleconference costs and improved user productivity, saving over 1.7 hours per month per user.
- IT support staff were more efficient, allowing companies to shift 2.1 support staff to other projects, saving $2,860 per 100 users annually.
- The overall return on investment for using presence and EIM was 258% with a payback period of 10.7 months.
International Horizons College selected an all-SaaS cloud-based IT infrastructure with no servers to create a cost-effective and agile learning environment. This included networking, hardware, and education applications provided as managed services by du. The cloud-based model with Google Apps, video conferencing, and a mobile-first approach allows for powerful collaboration between students and faculty both on-campus and remotely. Choosing SaaS avoided the high costs and complexity of maintaining physical infrastructure, while still providing state-of-the-art learning technology.
The document discusses network management and mobility. It covers business networks and their functions of mobility, collaboration, relationships and search. Wireless broadband networks like 3G and 4G are described along with technologies like WiMAX and LTE. Network management portals are discussed as well as collaboration tools. Issues of network infrastructure, performance, intranets, extranets and VPNs are also summarized.
Katten Muchin Rosenman LLP deployed Microsoft Exchange Server 2010 to improve email availability and reduce costs. Exchange Server 2010 provides high availability through database availability groups between sites and a co-location facility. This prevents email outages. It also improves compliance capabilities through multi-mailbox searches and improved retention policies. Storage costs are reduced through more efficient storage configurations. Administration is simplified through role-based access control and delegated tasks. Users benefit from improved performance and a more robust platform. Overall, the upgrade enhances client service while controlling IT costs.
Sentri Webinar: Microsoft Lync Exchange 2013Sentri
The document provides an overview of Microsoft Lync and Exchange 2013. It highlights key features such as unified communications, collaboration tools, mobility access, and security and compliance capabilities. The document also discusses integration with Office apps and upcoming features for Lync and Exchange. It concludes by presenting several next steps for learning more about, planning for, and deploying Lync and Exchange 2013.
The document provides a summary of Paul Sharer's professional experience including his education and certifications. He has over 10 years of experience in various IT support roles providing tier 1 and tier 2 technical support to end users on a variety of software, hardware, and networking issues. His experience includes roles in help desk support, desktop support, training, and asset management. He has multiple technical certifications including CompTIA A+ and Network+ and Microsoft Certified Professional.
The Jackson-Madison County School System implemented a unified communications solution using Microsoft Office Communications Server 2007, Office Communicator 2007, and Exchange Server 2007 to reduce phone costs, add voice mail and conferencing capabilities, and improve communications. This allowed the district to reduce phone lines from 320 to 90, cutting costs by 66% and saving $50,000 annually. It also enabled new professional development opportunities through online conferencing, saving travel time and expenses of over $3,750 for one meeting alone. The unified solution improved district-wide communications and collaboration across the 28 schools.
Mercer University wanted to upgrade its outdated email, voicemail, and calendaring systems. It deployed a unified communications solution built on Microsoft Exchange Server 2007 and Office Communications Server 2007. This provides integrated email, voicemail, VoIP telephony, instant messaging, and web conferencing. The solution has helped Mercer reduce costs through less travel, provide online learning opportunities, and increase employee mobility and collaboration.
Microsoft Unified Communications - Improving User Productivity and Saving Com...Microsoft Private Cloud
This document summarizes research by IDC on the benefits of using presence and enterprise instant messaging (EIM). Key findings include:
- Customers saved $12,404 per 100 users annually in long distance and teleconference costs and improved user productivity, saving over 1.7 hours per month per user.
- IT support staff were more efficient, allowing companies to shift 2.1 support staff to other projects, saving $2,860 per 100 users annually.
- The overall return on investment for using presence and EIM was 258% with a payback period of 10.7 months.
International Horizons College selected an all-SaaS cloud-based IT infrastructure with no servers to create a cost-effective and agile learning environment. This included networking, hardware, and education applications provided as managed services by du. The cloud-based model with Google Apps, video conferencing, and a mobile-first approach allows for powerful collaboration between students and faculty both on-campus and remotely. Choosing SaaS avoided the high costs and complexity of maintaining physical infrastructure, while still providing state-of-the-art learning technology.
The document discusses network management and mobility. It covers business networks and their functions of mobility, collaboration, relationships and search. Wireless broadband networks like 3G and 4G are described along with technologies like WiMAX and LTE. Network management portals are discussed as well as collaboration tools. Issues of network infrastructure, performance, intranets, extranets and VPNs are also summarized.
Katten Muchin Rosenman LLP deployed Microsoft Exchange Server 2010 to improve email availability and reduce costs. Exchange Server 2010 provides high availability through database availability groups between sites and a co-location facility. This prevents email outages. It also improves compliance capabilities through multi-mailbox searches and improved retention policies. Storage costs are reduced through more efficient storage configurations. Administration is simplified through role-based access control and delegated tasks. Users benefit from improved performance and a more robust platform. Overall, the upgrade enhances client service while controlling IT costs.
Sentri Webinar: Microsoft Lync Exchange 2013Sentri
The document provides an overview of Microsoft Lync and Exchange 2013. It highlights key features such as unified communications, collaboration tools, mobility access, and security and compliance capabilities. The document also discusses integration with Office apps and upcoming features for Lync and Exchange. It concludes by presenting several next steps for learning more about, planning for, and deploying Lync and Exchange 2013.
The document provides a summary of Paul Sharer's professional experience including his education and certifications. He has over 10 years of experience in various IT support roles providing tier 1 and tier 2 technical support to end users on a variety of software, hardware, and networking issues. His experience includes roles in help desk support, desktop support, training, and asset management. He has multiple technical certifications including CompTIA A+ and Network+ and Microsoft Certified Professional.
The Jackson-Madison County School System implemented a unified communications solution using Microsoft Office Communications Server 2007, Office Communicator 2007, and Exchange Server 2007 to reduce phone costs, add voice mail and conferencing capabilities, and improve communications. This allowed the district to reduce phone lines from 320 to 90, cutting costs by 66% and saving $50,000 annually. It also enabled new professional development opportunities through online conferencing, saving travel time and expenses of over $3,750 for one meeting alone. The unified solution improved district-wide communications and collaboration across the 28 schools.
Imran Sarwar Bajwa, M. Abbas Choudhary [2006], "Automatic Web Layout Generation using Natural Language Processing Techniques", in 2nd International Conference From Scientific Computing to Computational Engineering, (IC-SCCE 2006) Athens, Greece, pp:334-340
This document discusses email management challenges in today's regulatory environment. It explains that email has become critical for business but can be difficult to search and recover from backups due to Exchange database complexity. Regulations now require email retention for legal and compliance reasons. Ontrack PowerControls software solves these problems by allowing restoration of individual emails, mailboxes, and attachments directly from Exchange backups without rebuilding the entire database. It works with existing backup processes and environments.
Learn about Linux in a Private Cloud with Social Business on System z.Learn how Social Media transforms the way we live and do Business. For more information, visit http://ibm.co/PNo9Cb.
This was discussed by Michael Ward at the Spring 2010 Seattle Area Business Objects User Group meeting. This is available for personal/professional use by those that attended the meeting. However, any use as training material by anyone other than Michael, without his express consent, is in violation of copyright laws.
International Horizons College (IHC) is a new American honors college located in Dubai that provides students an American education through innovative use of technology. IHC uses cloud computing and managed services extensively to enable a "campus in the sky" where students can access materials from anywhere. Key initiatives include the Global Classroom, which connects students in Dubai and California through high-definition videoconferencing. IHC partners with du Telecom to provide reliable infrastructure and managed services like videoconferencing and caching, allowing the college to operate without on-site servers and scale easily as it grows.
The IT&R staff at UCF recognized several employees for excellence. Ryan Seilhamer received the Outstanding Service award for his leadership of the UCF Mobile initiative and emerging as a national leader in mobile learning. Jason Musick received the Outstanding Innovator award for saving the university $260,000 by implementing a new fiber optic technology. Several librarians and IT staff received the Outstanding Collaboration award for creating an online library research course that enrolled over 2,700 students.
Moodle and Blackboard are both learning management systems, but Moodle is free and open-source while Blackboard is proprietary software that schools must pay licensing fees for. Moodle allows for plugins and customization while Blackboard has features like assignment submission, discussions, and online quizzes. A study found students and faculty preferred Blackboard over Moodle due to reliability and ease of use of tools. For elementary schools on a small budget, Moodle may be a good affordable option.
Development of an E-Learning System Incorporating Semantic WebIJORCS
This document presents a framework for developing an e-learning system using Semantic Web technology. The framework incorporates ontologies to semantically describe learning content and materials. It provides services like registration, uploading course documents, tutorials, announcements and a semantic search engine. The framework uses technologies like PHP, Apache Web Server, MySQL and RAP to implement the e-learning system. The authors believe this Semantic Web-based model allows for more personalized and flexible access to learning materials compared to traditional e-learning systems.
RCM Technologies provides mobility solutions to help companies maintain productivity and responsiveness. Their solutions integrate services, products, communications, and networking technologies to allow employees to access business data and collaborate from anywhere. RCM customizes Microsoft-based mobility solutions for each client's needs. Case studies describe how RCM helped Ball State University and the University of Cincinnati deploy Windows Mobile solutions to enhance classroom instruction, provide clinical tools, and inform and engage their communities.
The document provides an overview of the key objectives covered in Chapter 2 of Discovering Computers 2012, which discusses the history and structure of the Internet, the World Wide Web, other Internet services like email and instant messaging, and the rules of netiquette. Some of the topics covered include the evolution of the Internet from ARPANET to broadband connections, IP addresses and domain names, browsers and searching the web, publishing web pages, e-commerce models, and guidelines for polite online behavior.
Stay Connected even if Exchange and your BlackBerry Bes server goes down! This is a great presentation of Dell's Email Continuity SaaS service and our Blackberry Continuity service.
In 2008, NSW DET began the implementation of a Services Oriented Architecture (SOA) that supported a number of high profile initiatives including: Connected Classrooms; their deployment of SAP and the modernization of TAFE systems.
Most recently, NSW DET has used their SOA infrastructure to enable the rollout of 260,000 laptop computers to students, eliminating tens of thousands of hours of effort and providing an improved service to their students.
Attend this seminar to hear from Phil Sherwin, Chief Architect for DET, on how DET approached the establishment of an SOA, the success they realised and the lessons learnt so far.
What's New in SmartCloud Engage June 2012jackdowning
The document outlines new features and improvements to the IBM SmartCloud Engage platform in its June 2012 release. Key updates include improved navigation and search functionality, expanded communities features, enhanced user profiles and business cards, and a more guided administrator experience for adding new users.
This document discusses EMC's Isilon scale-out storage solution for big data applications. It highlights that Isilon can scale to over 15 petabytes in a single file system and process over 1.6 million file operations per second. It also notes that Isilon provides over 80% storage utilization with automated tiering, a single file system with global namespace, and support for various protocols. The document promotes Isilon as enabling organizations to manage exponentially growing data volumes cost effectively with linear scalability of performance and capacity.
London Business School implemented a hybrid unified communications solution using Microsoft Lync Server with Enterprise Voice and Office 365 to replace its aging email and phone systems. The new solution is expected to improve staff productivity by allowing them to see presence information, receive voice mail via email, and easily set up conference calls. It also enables greater flexibility for employees to work from anywhere. Significant time savings are anticipated for IT staff who no longer need to maintain the legacy systems.
Perkins+Will deployed a unified messaging solution on Microsoft Exchange Server 2007 to consolidate its multiple voice mail systems. This simplified system administration and reduced costs compared to expanding its previous voice mail system. It allowed employees to access voicemail, email and faxes from their email inbox, improving communication. Consultants helped with the deployment. Perkins+Will expects the scalable system to further enhance collaboration as it rolls out to more employees.
Lifetime Products deployed Microsoft Exchange Server 2007 and unified messaging to improve communication and productivity. This consolidated email, voicemail, and faxes into a single inbox that employees could access anywhere. As a result, Lifetime estimated savings of $850,000 from reduced voicemail and IT management costs as well as increased productivity and support for employees in China.
Lifetime Products deployed a beta version of Exchange Server 2007 to replace its existing email and voicemail systems and gain a unified messaging solution. This allowed the company to centrally manage all messages from a single application and eliminate costly desktop phones, saving an estimated $40,000 annually. Exchange Server 2007 also provided the foundation for improved mobile access and future integrations with Windows Mobile and SharePoint to further boost productivity. The replication capabilities of Exchange Server 2007 increased system availability and security.
WorkSpace - Unified Communications White Paper - From AtidanDavid J Rosenthal
WorkSpace Communications provides a unified communication and collaboration solution hosted through Microsoft technologies like Exchange, SharePoint, Live Meeting and Office Communication Server. The summary provides hosted services through a familiar Outlook interface for messaging, document sharing, online meetings, presence and telephony. Key benefits outlined are increased productivity, mobility support, enhanced teamwork, collaboration enablement, reduced costs through eliminating upfront expenditures and infrastructure needs, reduced complexity, and peace of mind through reliability, security and compliance of hosted services.
Microsoft Unified Communications - Transforming Communications PresentationMicrosoft Private Cloud
1) Microsoft Unified Communications brings together messaging, presence, and communications tools like email, calendaring, instant messaging, and conferencing on a single platform.
2) The software approach allows these tools to be managed separately but experienced as a single, streamlined system with an efficient common user interface.
3) The extensible communications platform allows organizations to build on their existing telephony infrastructure, integrate communications into business processes and applications, and develop customized solutions.
United Arab Emirates University Enhances Messaging While Saving IT Time and C...Office
The United Arab Emirates University (UAEU) was facing increasing costs and management difficulties with its aging email system. It deployed Microsoft Exchange Server 2007 on campus and migrated alumni email accounts to Microsoft Live@edu in the cloud. This lowered storage costs, reduced the IT workload, and provided more communication flexibility for students, faculty, and alumni.
Tatweer, a Saudi Arabian education program, provides email and internet access to 6 million students and teachers. It implemented Microsoft Exchange Server 2010 for its scalability and security. Exchange 2010 offers improved productivity features over previous versions. The solution allows for on-premises and hosted email deployment, complying with data residency laws. It provides a standardized secure email system while reducing administration time and enabling collaboration using Outlook web access.
Imran Sarwar Bajwa, M. Abbas Choudhary [2006], "Automatic Web Layout Generation using Natural Language Processing Techniques", in 2nd International Conference From Scientific Computing to Computational Engineering, (IC-SCCE 2006) Athens, Greece, pp:334-340
This document discusses email management challenges in today's regulatory environment. It explains that email has become critical for business but can be difficult to search and recover from backups due to Exchange database complexity. Regulations now require email retention for legal and compliance reasons. Ontrack PowerControls software solves these problems by allowing restoration of individual emails, mailboxes, and attachments directly from Exchange backups without rebuilding the entire database. It works with existing backup processes and environments.
Learn about Linux in a Private Cloud with Social Business on System z.Learn how Social Media transforms the way we live and do Business. For more information, visit http://ibm.co/PNo9Cb.
This was discussed by Michael Ward at the Spring 2010 Seattle Area Business Objects User Group meeting. This is available for personal/professional use by those that attended the meeting. However, any use as training material by anyone other than Michael, without his express consent, is in violation of copyright laws.
International Horizons College (IHC) is a new American honors college located in Dubai that provides students an American education through innovative use of technology. IHC uses cloud computing and managed services extensively to enable a "campus in the sky" where students can access materials from anywhere. Key initiatives include the Global Classroom, which connects students in Dubai and California through high-definition videoconferencing. IHC partners with du Telecom to provide reliable infrastructure and managed services like videoconferencing and caching, allowing the college to operate without on-site servers and scale easily as it grows.
The IT&R staff at UCF recognized several employees for excellence. Ryan Seilhamer received the Outstanding Service award for his leadership of the UCF Mobile initiative and emerging as a national leader in mobile learning. Jason Musick received the Outstanding Innovator award for saving the university $260,000 by implementing a new fiber optic technology. Several librarians and IT staff received the Outstanding Collaboration award for creating an online library research course that enrolled over 2,700 students.
Moodle and Blackboard are both learning management systems, but Moodle is free and open-source while Blackboard is proprietary software that schools must pay licensing fees for. Moodle allows for plugins and customization while Blackboard has features like assignment submission, discussions, and online quizzes. A study found students and faculty preferred Blackboard over Moodle due to reliability and ease of use of tools. For elementary schools on a small budget, Moodle may be a good affordable option.
Development of an E-Learning System Incorporating Semantic WebIJORCS
This document presents a framework for developing an e-learning system using Semantic Web technology. The framework incorporates ontologies to semantically describe learning content and materials. It provides services like registration, uploading course documents, tutorials, announcements and a semantic search engine. The framework uses technologies like PHP, Apache Web Server, MySQL and RAP to implement the e-learning system. The authors believe this Semantic Web-based model allows for more personalized and flexible access to learning materials compared to traditional e-learning systems.
RCM Technologies provides mobility solutions to help companies maintain productivity and responsiveness. Their solutions integrate services, products, communications, and networking technologies to allow employees to access business data and collaborate from anywhere. RCM customizes Microsoft-based mobility solutions for each client's needs. Case studies describe how RCM helped Ball State University and the University of Cincinnati deploy Windows Mobile solutions to enhance classroom instruction, provide clinical tools, and inform and engage their communities.
The document provides an overview of the key objectives covered in Chapter 2 of Discovering Computers 2012, which discusses the history and structure of the Internet, the World Wide Web, other Internet services like email and instant messaging, and the rules of netiquette. Some of the topics covered include the evolution of the Internet from ARPANET to broadband connections, IP addresses and domain names, browsers and searching the web, publishing web pages, e-commerce models, and guidelines for polite online behavior.
Stay Connected even if Exchange and your BlackBerry Bes server goes down! This is a great presentation of Dell's Email Continuity SaaS service and our Blackberry Continuity service.
In 2008, NSW DET began the implementation of a Services Oriented Architecture (SOA) that supported a number of high profile initiatives including: Connected Classrooms; their deployment of SAP and the modernization of TAFE systems.
Most recently, NSW DET has used their SOA infrastructure to enable the rollout of 260,000 laptop computers to students, eliminating tens of thousands of hours of effort and providing an improved service to their students.
Attend this seminar to hear from Phil Sherwin, Chief Architect for DET, on how DET approached the establishment of an SOA, the success they realised and the lessons learnt so far.
What's New in SmartCloud Engage June 2012jackdowning
The document outlines new features and improvements to the IBM SmartCloud Engage platform in its June 2012 release. Key updates include improved navigation and search functionality, expanded communities features, enhanced user profiles and business cards, and a more guided administrator experience for adding new users.
This document discusses EMC's Isilon scale-out storage solution for big data applications. It highlights that Isilon can scale to over 15 petabytes in a single file system and process over 1.6 million file operations per second. It also notes that Isilon provides over 80% storage utilization with automated tiering, a single file system with global namespace, and support for various protocols. The document promotes Isilon as enabling organizations to manage exponentially growing data volumes cost effectively with linear scalability of performance and capacity.
London Business School implemented a hybrid unified communications solution using Microsoft Lync Server with Enterprise Voice and Office 365 to replace its aging email and phone systems. The new solution is expected to improve staff productivity by allowing them to see presence information, receive voice mail via email, and easily set up conference calls. It also enables greater flexibility for employees to work from anywhere. Significant time savings are anticipated for IT staff who no longer need to maintain the legacy systems.
Perkins+Will deployed a unified messaging solution on Microsoft Exchange Server 2007 to consolidate its multiple voice mail systems. This simplified system administration and reduced costs compared to expanding its previous voice mail system. It allowed employees to access voicemail, email and faxes from their email inbox, improving communication. Consultants helped with the deployment. Perkins+Will expects the scalable system to further enhance collaboration as it rolls out to more employees.
Lifetime Products deployed Microsoft Exchange Server 2007 and unified messaging to improve communication and productivity. This consolidated email, voicemail, and faxes into a single inbox that employees could access anywhere. As a result, Lifetime estimated savings of $850,000 from reduced voicemail and IT management costs as well as increased productivity and support for employees in China.
Lifetime Products deployed a beta version of Exchange Server 2007 to replace its existing email and voicemail systems and gain a unified messaging solution. This allowed the company to centrally manage all messages from a single application and eliminate costly desktop phones, saving an estimated $40,000 annually. Exchange Server 2007 also provided the foundation for improved mobile access and future integrations with Windows Mobile and SharePoint to further boost productivity. The replication capabilities of Exchange Server 2007 increased system availability and security.
WorkSpace - Unified Communications White Paper - From AtidanDavid J Rosenthal
WorkSpace Communications provides a unified communication and collaboration solution hosted through Microsoft technologies like Exchange, SharePoint, Live Meeting and Office Communication Server. The summary provides hosted services through a familiar Outlook interface for messaging, document sharing, online meetings, presence and telephony. Key benefits outlined are increased productivity, mobility support, enhanced teamwork, collaboration enablement, reduced costs through eliminating upfront expenditures and infrastructure needs, reduced complexity, and peace of mind through reliability, security and compliance of hosted services.
Microsoft Unified Communications - Transforming Communications PresentationMicrosoft Private Cloud
1) Microsoft Unified Communications brings together messaging, presence, and communications tools like email, calendaring, instant messaging, and conferencing on a single platform.
2) The software approach allows these tools to be managed separately but experienced as a single, streamlined system with an efficient common user interface.
3) The extensible communications platform allows organizations to build on their existing telephony infrastructure, integrate communications into business processes and applications, and develop customized solutions.
United Arab Emirates University Enhances Messaging While Saving IT Time and C...Office
The United Arab Emirates University (UAEU) was facing increasing costs and management difficulties with its aging email system. It deployed Microsoft Exchange Server 2007 on campus and migrated alumni email accounts to Microsoft Live@edu in the cloud. This lowered storage costs, reduced the IT workload, and provided more communication flexibility for students, faculty, and alumni.
Tatweer, a Saudi Arabian education program, provides email and internet access to 6 million students and teachers. It implemented Microsoft Exchange Server 2010 for its scalability and security. Exchange 2010 offers improved productivity features over previous versions. The solution allows for on-premises and hosted email deployment, complying with data residency laws. It provides a standardized secure email system while reducing administration time and enabling collaboration using Outlook web access.
The St. Louis Public School district implemented a new technology infrastructure using Windows 2000, Exchange 2000, and SQL Server to create a more robust, manageable system. Key benefits included a single email solution, easy remote access to email and files, and automated user account management. The new Active Directory structure allowed customized software and settings for different grade levels. Over time, the district plans to deploy Windows XP and additional Microsoft products to further enhance teaching and learning.
Enterasys Networks deployed Microsoft Exchange Server 2007 to improve messaging access for mobile workers and streamline IT tasks. Exchange 2007 provides easier access to email through enhanced Outlook Web Access and Unified Messaging. It also streamlines management through improved administration tools and filters spam more efficiently using the Edge Transport server role. Enterasys anticipates benefits like reduced costs, easier backup and recovery of email, and freed up time for IT staff through features that allow users more self-management capabilities.
This document discusses Microsoft training and certifications for a software career. It outlines several popular Microsoft courses including Dot.Net, SharePoint, SQL Server DBA, MSBI, and Dynamics AX. It notes the advantages of online Microsoft training such as flexibility to learn anywhere anytime, increased student interaction and enrichment, and cost savings over traditional classes. The document promotes Training Icon as an institution that offers these Microsoft courses online.
IBM WebSphere Portal References EducationDvir Reznik
This document discusses several case studies of higher education institutions implementing IBM WebSphere Portal. It provides examples of Cardiff University in Wales, the German Sports University in Cologne, San Francisco State University, and Universiti Putra Malaysia. It describes how these schools used WebSphere Portal to create compelling online experiences for students, faculty, and alumni, and to provide personalized access to functions and content. It discusses common elements of these implementations, including delivering integrated marketing messages, being highly collaborative, hosting rich multimedia content, and enabling mobile and analytics capabilities.
Microsoft Live@edu provides free email and collaboration services to educational institutions through a hosted online platform or on-premises deployment. It offers 10GB of email storage, 25GB of online file storage, online document collaboration, and identity management features. Several schools highlighted how Live@edu improved student email usage and engagement by meeting them online with familiar tools, while reducing IT costs compared to on-premises solutions. Live@edu helps schools build connected digital communities and facilitates anytime, anywhere access to resources.
This document discusses several college projects that involve migrating various IT systems and services to cloud-based solutions. The projects aim to replace on-premise servers with cloud storage, implement email and collaboration tools through the cloud and integrate them with learning management systems. Additional goals include improving user experience and performance, reducing costs, and providing remote access to software and desktop services for students.
Western Kentucky University deployed a Microsoft Unified Communications solution including Office Communications Server and Exchange Server to provide students, faculty and staff with instant communication and collaboration capabilities. This allowed the university to improve distance learning programs and ensure students could collaborate from anywhere. Benefits included more instant communication options for students and increased collaboration across campuses.
Live@edu is a web-based collaboration system that provides educational institutions with hosted services like email, file storage, chat, and learning applications. It allows faculty and students to collaborate online through features like shared workspaces, online tutorials, and assignment submission. Live@edu strengthens communication and helps build learning communities. It also enhances the institution's reputation by providing modern technology solutions from Microsoft at minimal effort.
Marquette University Project Server 2010 Case StudyEPC Group
Marquette University Project Server 2010 Case Study
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- Cloud computing provides IT services through centralized data centers and on-demand delivery of infrastructure, platforms and software.
- Office 365 for Education provides cloud-based versions of Microsoft Office, email, calendar, instant messaging, online file storage and collaboration tools for educational institutions.
- It allows students and educators to work together in real-time on assignments and projects from any device using familiar Microsoft Office programs and provides 25GB of online storage per user.
Protect your Messages & Access them from Anywhere with Microsoft Exchange Onl...Microsoft Private Cloud
Exchange Online provides a hosted messaging service managed by Microsoft that reduces an organization's IT workload and resources needed for email. It offers features like 25GB mailboxes, calendar sharing, virus filtering, device access, and support for Outlook and mobile devices. Customers benefit from Microsoft's expertise in managing messaging infrastructure and a simple monthly user fee that transfers the costs and responsibilities of maintaining an on-premises email server to Microsoft.
The document discusses Microsoft Office 365 and how it can enhance productivity in teaching and eLearning environments. It provides an overview of Office 365 capabilities including Exchange Online for email, SharePoint Online for collaboration, Lync Online for communications, and Office Professional Plus. It highlights benefits such as enabling the best productivity experience across devices, offering flexibility through cloud or on-premises deployment, and providing industry-leading integrated solutions from Microsoft. Additionally, it discusses how Exchange Online Protection provides reliable, comprehensive email security and management capabilities.
Similar to Indiana University - IT Service Firm Helps University Improve Communication, Cut Costs with New Solution (20)
Lync Mobile clients allow users to stay connected, communicate, and conference on-the-go from their mobile devices. The Lync Server 2010 Mobility Service and Lync Mobile clients for various platforms will be released on specific dates. The mobility service optimizes connections between clients and servers and enables push notifications. It deploys as a web component on Front End servers. Deployment involves configuring servers, certificates, and DNS to enable the mobility features for on-premises or online deployments. Monitoring and capacity planning help ensure optimal performance.
Communication Enabled Business Process applications can simplify you workload! These applications work specifically with Microsoft Lync Server and Exchange Unified MEssaginge
The document discusses key ingredients for developing a unified communications (UC) strategy, including considering people, processes, technology, and communication-enabled business processes. It provides examples of how UC solutions can address problems in sales and regulatory affairs. The document also outlines a sample two-year UC roadmap and lessons learned, including that a multi-vendor interoperable approach is more common than a single vendor, and communication-enabled business processes are often the most compelling use cases.
PING Golf deployed a beta version of Microsoft Exchange Server 2007 to provide a unified messaging solution. This allows employees to access voicemail and faxes from their email inbox and access email, calendar, and contacts from their phone. The migration was easy and the new system integrates well with their existing Microsoft software and infrastructure. It is expected to improve productivity and support the company's growth.
GTRI deployed Microsoft Exchange Server 2007 with Unified Messaging to replace its existing expensive unified messaging system. The new solution is expected to save GTRI over $10,000 per year in licensing and maintenance costs while providing enhanced collaboration features. With help from partner Enabling Technologies, GTRI implemented Exchange Server 2007 across new servers added to its infrastructure over a 10 day period. The upgraded solution provides employees with improved messaging and collaboration capabilities.
Enabling Technologies is an IT consulting firm that specializes in implementing Exchange Server 2007 Unified Messaging (UM) solutions to integrate enterprise phone systems with email, voicemail, fax, and calendaring capabilities. Exchange Server 2007 UM provides robust tools for unified access across devices but integrating it with existing phone systems is complex. Enabling Technologies helps companies overcome these challenges through services like building VoIP gateways, configuring interfaces, and providing expertise in integrating PBX systems with UM applications. This allows companies to take advantage of the consolidated applications, stronger features, better mobile access, and cost savings provided by Exchange Server 2007 UM.
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
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ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
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Indiana University - IT Service Firm Helps University Improve Communication, Cut Costs with New Solution
1. Microsoft Office System
Customer Solution Case Study
IT Services Firm Helps University Improve
Communication, Cut Costs with New Solution
Overview “I can communicate much better…. I can instantly see
Country or Region: United States
Industry: Education—Universities
if someone is on a call or in a meeting, and then I just
click on his or her name in Office Communicator 2007
Customer Profile
One of the oldest universities in the
to call or send an instant message.”
American Midwest, Indiana University has Michael Lucas, Director of Telecommunications Infrastructure, Indiana University
more than 110,000 students, faculty, and
staff. It is one of the largest universities in Indiana University, with eight campuses, is one of the largest
the United States.
universities in the United States. Thousands of university
Business Situation employees, including the school’s IT staff, rely on voice mail and e-
A growing number of university IT
employees work outside of their offices, mail to communicate and perform their jobs. Over the last several
often splitting their time between years, however, the number of mobile employees has grown
campuses. It is often challenging for them
to communicate with colleagues. dramatically. In an effort to help those workers communicate more
effectively, the school sought to integrate its voice network and
Solution
Indiana University implemented a unified computer applications. In late 2007, Microsoft® Gold Certified
communications solution that combines Partner Enabling Technologies helped the school implement a
Microsoft® Exchange Server 2007 Unified
Messaging and Microsoft Office unified communications solution based on Microsoft Office
Communications Server 2007. Communications Server 2007 and Exchange Server 2007 Unified
Benefits Messaging. This growing solution has streamlined and enhanced
Improves communication for mobile communications for employees and increased their productivity. It
workers
Increases IT staff’s ability to meet
has also reduced travel time and costs and simplified IT
regularly administration.
Saves time and money
Increases employee productivity
Simplifies IT management
2. Situation separate campuses. It’s hard getting them all
Indiana University is a large university system together in a central place, even with our
with more than 110,000 students, faculty, existing video conferencing environment.
and staff on eight campuses. It is one of the
biggest universities in the United States, as Using rooms for a video conference in several
well as one of the oldest state universities in buildings means we tie up several conference
the Midwest. rooms with one meeting. Staff members also
like having access to their office, e-mail, and
More than 36,000 faculty, staff, and students phone while away from their offices, so they
on all eight campuses use a Microsoft® don’t miss important phone calls or urgent e-
Exchange Server 2007 e-mail messaging mail messages. ”
account Faculty and administrative
employees depend on e-mail to schedule In an effort to improve communications and
appointments and communicate with each collaboration for its increasingly mobile IT
other. Until recently, they also relied solely on staff, Indiana University decided to
the university’s Private Branch Exchange implement a software solution that would
(PBX) phone system to communicate through provide more flexibility and increased
voice mail. functionality. The school determined that it
needed a solution that would build on its
However, communicating effectively through telephony capabilities while seamlessly
e-mail and voice mail had become integrating with the university’s investments
increasingly challenging as more IT in Windows®-based IT infrastructure. “We use
employees began working away from their the Active Directory® service to manage the
offices. Employees are using laptops and network, and the majority of our users now
mobile devices more often, and collaboration have the 2007 Microsoft Office system
between the various campuses is growing. applications on their computers,” says Lucas.
“Mobility is definitely on the rise within the IT “In terms of growing our telephony and e-
department,” says Michael Lucas, Director of communications infrastructure, we needed
Telecommunications Infrastructure, Indiana better integration. Specifically, we needed to
University. “Many of us work on different be able to better integrate our IP PBX
campuses over the course of a week. For communication capabilities with the
example, I work on the Indianapolis campus Microsoft applications people use every day.”
up to three days a week, but I still need to
stay in touch with the main office in Solution
Bloomington. I really need to be reachable no In October 2007, on behalf of Indiana
matter where I am.” University, Microsoft enlisted the help of its
Gold Certified Partner Enabling Technologies,
The need for IT staff members to be mobile a global IT consulting company based in
makes it challenging for them to meet Baltimore, Maryland. The organization
regularly. “We’re supposed to have monthly specializes in implementing integrated
meetings,” says Paul Clegg, Manager of Voice unified communications solutions based on
Networks, Indiana University. “But I have staff Microsoft Exchange Server 2007 Unified
located in four different buildings on two
3. Messaging and Microsoft Office and lets Indiana University users access
Communications Server 2007. Office Communications Server 2007 through
a virtual private network (VPN) connection.
Microsoft Exchange Server 2007 Unified The Edge Server role also gives university
Messaging gives employees a unified inbox in employees the ability to use Web
which they can receive voice-mail messages conferencing with outside organizations.
and e-mail messages through Microsoft
Office Outlook® 2007 messaging and The university initially deployed Office
collaboration client. Microsoft Office Communications Server 2007 to a user group
Communicator 2007 provides a single user of 50 IT employees. “Our goal was to build a
interface to combine telephony, conferencing, resilient environment with scalability and
presence, and instant messaging functions failover capabilities,” says Matt Dixon,
directly from employees’ PCs. They can also Messaging Systems Engineer, Indiana
use it to perform remote call control for any University. The deployment team also
desk phone connected to an IP-PBX. implemented Office Outlook 2007.
“Every user in the
university already has Microsoft contracted with Enabling With the new solution, Indiana University
Technologies to integrate Exchange Server faculty members and IT professionals can
an account set up 2007 Unified Messaging and Office send and receive e-mail messages and
through Active Communications Server 2007 to the existing instant messages; place and answer phone
IP-PBX phone system through a direct SIP calls; and initiate audio, video, and Web
Directory.... As we scale connection, a process that took two weeks to conferences from their Microsoft Office
the solution, it will be complete. “We largely provided technical applications. They can also use Office
expertise for the Office Communications Communicator 2007 or any desktop phone to
simple for us to activate Server 2007 and Exchange Server 2007 place calls, and can easily communicate with
existing accounts for Unified Messaging installations,” says Brian other internal IP-PBX users by dialing five-digit
Vrieze, Project Manager, Enabling internal phone extensions. Additionally,
Office Communications Technologies. employees can use the Office Communicator
Server 2007.” 2007 client to answer calls made to their
Enabling also installed Exchange Server desk phone, even if they’re working remotely.
Michael Lucas, Director of 2007 Unified Messaging software, set the
Telecommunications Infrastructure, Indiana solution’s dial plans, and integrated In February 2008, Indiana University
University Exchange Server 2007 Unified Messaging expanded the solution to 400 users at both
with Office Communications Server 2007. the Bloomington and Indianapolis campuses.
The Enabling deployment team also The university plans to further expand the
configured the Exchange Server 2007 Unified user group across all of its campuses, with
Messaging auto attendants, which give users the idea that all 36,000 accounts on the
the ability to listen to their e-mail messages network will be offered the same unified
over their phones. communications capabilities.
Additionally, Enabling implemented the Office Benefits
Communications Server 2007 Edge Server The capabilities provided through the new
role, which provides federation capabilities Office Communications Server 2007 and
4. Exchange Server 2007 Unified Messaging
solution greatly improve Indiana University IT By using the solution’s voice features,
employee communication and make it easier Indiana University employees have much
for them to conduct regular meetings. The better integrated and enhanced call
solution ultimately saves time and money and functionality than before. “With Office
significantly enhances employee productivity. Communicator 2007, placing and receiving
With its single integrated architecture, it also calls is so much easier,” says Lucas. “When
simplifies overall IT management and my IP-PBX phone rings, I get a message on
reduces costs for the university. my computer screen with the caller’s number
and name. At that point, I can choose to
Improves Communication for Mobile answer the call on my computer or on my
Workers desk phone. Or, if I’m rushing out the door, I
With the new solution’s unified can forward the call to my cell phone.”
communications capabilities, mobile IT
employees at Indiana University now have a Increases IT Staff’s Ability to Meet
“Organizing meetings better ability to get in touch with each other. Regularly
through Office Using Office Communications Server 2007 Because they now have integrated
features like presence awareness, employees communication tools, IT employees at the
Communications Server can quickly and easily see whether a university can meet more easily and regularly.
2007 and scheduling colleague is available. “I can communicate “Organizing meetings through Office
much better with my colleagues,” says Lucas. Communications Server 2007 and
them through Office “I can instantly see if someone is on a call or scheduling them through Office Outlook 2007
Outlook 2007 is very in a meeting, and then I just click on his or is very easy,” says Clegg. “No matter where
her name in Office Communicator 2007 to employees are located, they can join a
easy. No matter where call or send an instant message. I don’t have Microsoft Office Live Meeting on their
employees are located, to use more than one client to do all that.” computer. They only need a video camera
and USB headset, and we can conduct a
they can join a Microsoft Using Microsoft Exchange Server 2007 meeting as if we were in the same room. That
Office Live Meeting.” Unified Messaging, employees can easily has given us the opportunity to meet anytime
receive both voice-mail and e-mail messages we choose.”
Paul Clegg, Manager of Voice Networks, on their computers through Office Outlook
Indiana University 2007. As a result, they can communicate Lucas reports that impromptu meetings are
effectively without being tied to their offices. also on the rise as a result of this technology.
This gives some employees a greater ability “My boss was in a hotel in California recently
to telecommute. “I can work from anywhere while I was in Indianapolis,” he says. “Using
now,” says Jennifer Van Horn, Manager of Office Communicator 2007, he sent me an
Network Distribution, Indiana University. instant message to ask if I had time for a
“Recently, we’ve had some heating and phone call to discuss some work issues, and
cooling issues in our main Bloomington we were able to take care of that business
building, and I was able to take my laptop very quickly. If we had wanted to, we could
and go to another part of the building and also have easily escalated that call to a video
continue taking phone calls and e-mail conference. It’s remarkably flexible.”
messages.”
5. Saves Time and Money Uses a Single, Complementary Architecture
Indiana University may also be able to reduce to Simplify IT Management
travel time to handle specific kinds of The unified communications solution is based
employee training thanks to Office on a single, complementary technology
Communicator 2007. “We just hired an IT architecture, which means that there are
person in Bloomington, and I needed to train fewer components to deploy, operate, and
him even though I was on the Indianapolis support. In addition, the system uses Active
campus,” Clegg says. “All I had to do was Directory as the single directory for the IT and
open Office Communicator 2007 to telephony environment, which simplifies
demonstrate everything to him in real time. management for Indiana University IT
What might have taken a full day, considering managers. “Every user in the university
the travel time, only took a few minutes.” already has an account set up through Active
Directory,” says Lucas. “Students, IT staff,
Lucas adds, “By not driving so much between and faculty are all in the directory. That is one
campuses, there’s no doubt we’ll reduce of the keys to this solution for us, because it
travel costs,” says Lucas. “That’s a very big simplifies administration. As we scale the
advantage, considering how fuel prices keep solution, it will be easy for us to activate
going up.” existing accounts for Office Communications
Server 2007.”
Increases Employee Productivity
With the ability to take advantage of The single architecture also means that IT
integrated voice and computer functions, administrators will not have to work on more
university IT employees can be more efficient than one system as the number of online
and productive at work. For instance, by meetings and conferences grows. “More and
using Active Directory as the single directory more, we will be doing conference calls
for contacts, employees can quickly and through Office Communications Server
easily find colleagues. “I no longer have to 2007,” says Clegg. “We won’t have to expand
spend time looking for a person in an the ports on our existing conferencing
outdated online directory,” remarks Van systems. It really streamlines everything for
Horn. “That actually means I can get more us.”
accomplished during my day.”
The presence awareness feature in Office
Communications Server 2007 will help boost
employee productivity. “By using this solution,
I can see that my boss is on another call,”
says Lucas. “All I need to do is send him an
instant message telling him to call me when
he’s free. So I don’t have to put effort into
leaving voice-mail messages or trying to track
him down. I can keep working until he calls
me back.”
6. For More Information Microsoft Office System
For more information about Microsoft The Microsoft Office system is the business
products and services, call the Microsoft world’s chosen environment for information
Sales Information Center at (800) work, providing the programs, servers, and
426-9400. In Canada, call the Microsoft services that help you succeed by
Canada Information Centre at (877) transforming information into impact.
568-2495. Customers who are deaf or
hard-of-hearing can reach Microsoft text For more information about the Microsoft
telephone (TTY/TDD) services at (800) Office system, go to:
892-5234 in the United States or (905) www.microsoft.com/office
568-9641 in Canada. Outside the 50
United States and Canada, please contact
your local Microsoft subsidiary. To access
information using the World Wide Web, go
to: www.microsoft.com
For more information about Enabling
Technologies products and services, call
(443) 625-5100 or visit the Web site at:
www.enablingtechcorp.com
For more information about Indiana
University products and services, call (812)
855-4848 or visit the Web site at:
www.indiana.edu
Software and Services Microsoft Server Product Portfolio
Microsoft Office − Microsoft Exchange Server 2007
− Microsoft Office Communications
Server 2007 Partners
− Microsoft Office Communicator 2007 Enabling Technologies
− Microsoft Office Outlook 2007
This case study is for informational purposes only. MICROSOFT
MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS
SUMMARY.
Document published September 2008