The document outlines Communication Enabled Business Processes (CEBP), which integrates communication capabilities into software applications to enhance business processes and foster real-time interactions among stakeholders. It provides examples of CEBP applications such as an expert bot and a presence-enabled web chat, and details training sessions on utilizing Microsoft Lync and UCMA for development. The training covers various topics including API use, solution development, and deployment strategies to optimize business communication.

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CEBP Solutions
Communication Enabled Business
Processes

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Agenda
• What is CEBP? -definition
• Examples of CEBP apps
• Apps created by ETCDevCorp.
– Time Tracker
– IRIS
– Secure Dialer
– Passkey
• Ways Enabling Can help you

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CEBP Definition
Communications Enabled Business
Processes (CEBP)- is the integration of
communications capabilities into software-enabled
business procedures, applications and technologies. CEBP
enables communication between applications as well as
between applications and humans to automate many
components of business processes. The purpose is to
optimize those processes and to ensure continuous, low-
latency, real-time communications among the customers,
suppliers and employees of an enterprise.

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Examples of CEBP Apps
• IM an expert BOT
Microsoft employees are able to
query databases within MSFT
to find an available expert to answer
their question.

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Examples of CEBP Apps
Presence enabled
Web Chat - SmartChat
uses the existing Microsoft
Lync or Microsoft Office
Communications Server
presence engine to
automatically indicate if
agents are available for a
chat session. If a customer
accesses the system
outside of service hours the
site automatically updates to
send an e-mail or perform
other actions.

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Example: ETC Time Tracker

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Example: ETC Iris

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Example: ETC Passkey
IVR Server
Active Directory
ETC Passkey User
Message
Delivery
Exchange Server
System Administrator

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How Can Enabling Help You?
• Explore how Lync can be further embedded in
your business
• Develop custom apps for your business
• Leverage Microsoft subsidy
• Offer free 60-day trials of any Enabling app
• Train your developers on how to develop CEBP
apps
Microsoft Customer Ready

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ETC Development Training – Day 1
Start Time End Time Topic
8:30 9:30 Getting Started with Microsoft Lync 2010 Development
As an introduction to Microsoft Lync 2010 from a development perspective, this session will provide an
overview of the capabilities afforded by Lync as an extensible development platform.
9:30 10:00 Using Microsoft Lync 2010 Controls
Silverlight and WPF client interfaces coupled with Lync Controls allow for the integration of presence,
contact lists, and click-to-communicate features.
10:00 10:45 LAB ONE: Silverlight with Lync Controls
10:45 11:15 Integrating Microsoft Lync 2010 through Context
By extending the user interface and leveraging the data available from other applications, solutions
developed on this platform provide rich contextual conversations.
11:15 12:00 LAB TWO: Adding Context to the Silverlight Project
12:00 1:30 Lunch Break
1:30 2:15 Building solutions using the Microsoft Lync 2010 Managed API
Through the use of the Lync 2010 Managed API, it is possible to control Lync 2010 programmatically
from within a solution.
2:15 3:00 LAB THREE: Creating and Using Managed API Calls
3:00 4:00 Day One Wrap-up
Review of the topics covered during day one, Q&A session for the group, and a preview of Day Two

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ETC Development Training – Day 2
Start Time End Time Topic
8:30 9:30 Getting Started with Unified Communications Managed API 3.0 (UCMA)
In this session, the basics of UCMA 3.0 will be covered, including application provisioning, call control,
and call transfer.
9:30 10:15 LAB FOUR: Basic Usage of the UCMA 3.0 API
10:15 11:00 Extending UCMA 3.0 with Communications Workflows
Communication workflows allow for the development of robust solutions which act upon state
information to process the desired branch of a decision tree.
11:00 12:00 LAB FIVE: Extending UCMA Logic with a Workflow
12:00 1:30 Lunch Break
1:30 2:15 Solution Packaging and Deployment
Once solutions are created, the proper packaging and deployment for client and server solutions needs
to be addressed to enable the solutions in a production environment.
2:15 3:00 DEMONSTRATION: Deploying a Client Application
3:00 4:00 Day Two Wrap-up
Review of the topics covered during day one & two and Q&A session for the group

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Questions?