Indian IT Service Industry and Internet of Things

1
Indian IT Industry & Internet of Things
Submitted as Minor Project
Prateek Gupta| Institute of Management| Banaras Hindu University
IT Services Industry &
Internet of Things
A Survey of Indian IT Service Companies to Understand their
Direction in Wake of Internet of Things Phenomena

4
Content
05
Section 1
Introduction & Background
09
Section 2
Research Methodology
11
Section 3
Survey & Analysis of IT Service
Companies
27
Section 4
Key Findings & Suggestions
29
Section 5
Limitations and Scope for Further
Research
30
Section 6
References

5
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Morgan, Jacob. "A Simple Explanation Of 'The Internet Of Things". Forbes.com. N.p., 2016. Web. 10 Apr. 2016.
[http://www.forbes.com/sites/jacobmorgan/2014/05/13/simple-explanation-internet-things-that-anyone-can-understand/#2056abe06828]
Aggarwal, Varun. "India's First Internet Of Things Policy To Focus On Zero Defect, Zero Effect". timesofindia-economictimes. N.p., 2014. Web.
10 Apr. 2016.[http://articles.economictimes.indiatimes.com/2015-04-10/news/61017670_1_iot-m-sips-draft-policy]
A brief background of
Internet of Things
Phenomena and IT Service
sector in India
Internet of things is the concept of basically connecting any
device with an on and off switch to the Internet (and/or to each other).
This includes everything from cell phones, coffee makers, washing
machines, headphones, lamps, wearable devices and almost anything
else you can think of. This also applies to components of machines, for
example a jet engine of an airplane or the drill of an oil rig. As I
mentioned, if it has an on and off switch then chances are it can be a
part of the IoT. The analyst firm Gartner says that by 2020 there will
even estimate this number to be much higher, over 100 billion). The
people). The relationship will be between people-people, people-
things, and things-things.
The new rule for the future
many connected devices talking to each other? There are many
examples for what this might look like or what the potential value might
be. Say for example you are on your way to a meeting; your car could
have access to your calendar and already know the best route to take.
If the traffic is heavy your car might send a text to the other party
notifying them that you will be late. What if your alarm clock wakes up
you at 6 a.m. and then notifies your coffee maker to start brewing coffee
for you? What if your office equipment knew when it was running low
on supplies and automatically re-ordered more? What if the wearable
device you used in the workplace could tell you when and where you
were most active and productive and shared that information with
other devices that you used while working? All this, and more can be
made possible with the help of Internet of Things.
Indian government has also taken notice of IoT Phenomena, According
to a document titled 'Draft policy on Internet of Things', which is
published by the department of electronics and information
technology, the government will setup projects using IoT for planning
preventive and in-time maintenance for equipment in various
manufacturing verticals.

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Concept Representation of Internet of things
Moreover, the Centre of Excellence for Internet of Things (CoE-IoT) will host IoT incubation infrastructure to support
start-ups, SMEs, students and other innovators based on membership and support from design to prototype in
productizing their ideas. In October, DeitY had invited public opinion on how to improve the draft policy to create
ecosystem for IoT industry in the country. The objective of the policy is to create an IoT industry in India worth $15
billion by 2020 and to increase the connected devices from around 200 million to over 2.7 billion by 2020.
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Aggarwal, Varun. "India's First Internet Of Things Policy To Focus On Zero Defect, Zero Effect". timesofindia-economictimes. N.p., 2014. Web.
10 Apr. 2016.[http://articles.economictimes.indiatimes.com/2015-04-10/news/61017670_1_iot-m-sips-draft-policy]
Image Credits: [http://blogs-images.forbes.com/jacobmorgan/files/2014/05/libelium_smart_world_infographic_big.png]

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technology and its various
overall GDP, making it the fifth largest industry in India. In the
2014/15 financial year alone, the IT industry in India generated an annual revenue of around 120 billion U.S.
dollars, a significant increase from around 60 billion U.S. dollars in 2008/09. Of this revenue in 2015, the
majority, 98.1 billion U.S. dollars, was generated in exports, while domestic revenue totalled more than 20
billion U.S. dollars. As the IT industry in India continues to increase, end-user spending on the market is also
forecast to rise, albeit slowly. IT end-user spending in the country stood at 67.4 billion U.S. dollars in 2013 and
this figure is projected to hit 79 billion U.S. dollars by the end of 2016. About a third of this spending in 2016
will be in the devices market, with telecommunications services accounting for another third - approximately
29 billion U.S. dollars.
Some of the biggest IT service providers in India include IBM and HP, as well as Indian-based companies, Wipro
and Tata Consultancy Services (TCS). Overall, in 2013, the IT industry in India provided direct employment to 3
million people and indirect employment to almost 10 million. Of these employees, over 275,000 worked
for TCS and a further 156,700 worked at Infosys, based in Bangalore. TCS is the largest India-based IT services
company with its revenue reaching 979 billion Indian rupees in 2015 (roughly 14.5 billion U.S. dollars). This
largest IT services providers, by revenue.
IT Services Industry in India
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"IT Industry In India". www.statista.com. N.p., 2016. Web. 10 Apr. 2016.
[http://www.statista.com/topics/2256/it-industry-in-india]
Image Credits: [http://images.nasscom.org/sites/default/files/userfiles/image/Mar13_STR_graph2.jpg]

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services companies. At least for some, warns Joe
Barkai. Product and Market Strategist and Catalyst.
three largest software firms: Tata Consultancy Services
(TCS), Infosys and Wipro is being challenged.
As reported by the International Business
Times Cognizant Technology Solutions did more
business in calendar year 2015 than all three put
together.
The big wave of the data centre consolidations and
upgrades is mostly over. Virtualization and migration
and weakened the growth in the BPO business. In
essence, the IT service companies were cannibalizing
their own business.
Companies are digitizing their value chain. Wireless
sensors, wearable devices, integration frameworks,
dashboard development tools, analytics software the
market is flooded with Internet of Things (IoT)
no one vendor can offer a complete implementation
on its own.
IoT may be the lifeline for Indian IT Services
companies seeking to expand their portfolio and
endeavour into new markets.
To capitalize on this opportunity, IT services
companies will have to shift from their traditional
human-based operating model and accounting
practices to an outcome based digital
transformation model, which will undoubtedly strain
parts of these well-oiled companies.
of the condition and taking IoT as next opportunity.
Six big IT services providers are using IoT applications,
many of these in partnerships with start-ups too, to
help clients
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Barkai, Joe. "The Internet Of Things: A Lifeline For Indian IT Services Companies? - Joe Barkai". Joebarkai.com. N.p., 2016. Web. 10 Apr.
2016. [http://joebarkai.com/iot-lifeline-for-indian-it-services-companies]
Menezes, Beryl. "IT Firms Warm Up To Internet Of Things". http://www.livemint.com/. N.p., 2014. Web. 10 Apr.
2016.[ http://www.livemint.com/Industry/pHMdHoSiRVHCmLLqro8G8M/IT-firms-warm-up-to-Internet-of-Things.html]

9
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"Exploratory Research". Wikipedia. N.p., 2016. Web. 10 Apr. 2016.[ https://en.wikipedia.org/wiki/Exploratory_research]
Research Approach, Project
Objectives, Sample Design,
Data Sources and Approach
to Analysis.
Research Approach
The design of this study began when I first read the report by Joe Barkai,
The Internet of Things: A Lifeline for Indian IT Services Companies
interest in digital technologies that affect day-to-day life coupled with
my experience in TCS, an IT Services provider, lead me to this project.
As the purpose of research is to gain new insights and gain familiarity
phenomena in India with little literature available for same, it was
decided to take an Exploratory approach. Since IoT is relatively new to
Indian IT industry, an exploratory approach was considered to better
understand the situation and it is expected that this project will pave
way for further studies to understand the relationship in detail.
Project Objectives
The objectives of this project are twofold:
Firstly, it wants to serve as a guide for young professionals who want to
pursue a career in IT Services industry of India and are looking to make
use of opportunity that Internet of Things is supposed to provide in
coming decade.
Secondly, it aims to provide suggestions to Small and Medium
Enterprises in field of IT Services and Consulting as to where big players
are directed towards and more importantly, where they are not paying
attention.

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Sample Design
The population for this project is entire IT industry of India, but due to resource and time constrains, a sample is
designed for this study. The sample should be such that it represents the direction of IT indus
us understand the phenomena better.
Hence, Top 5 IT Services companies of India (according to NASSCOM Industry Rankings, 2014-15) are taken for purpose
of this project study. These companies are as follows:
1. Tata Consultancy Services Ltd.
2. Infosys Ltd.
3. Wipro Ltd.
4. HCL Technologies Ltd.
5. Tech Mahindra Ltd.
It is hoped that the direction taken by these companies in light of IoT phenomena will represent the general direction
of IT services industry.
Data Sources
As common to exploratory researches, this project also makes heavy use of secondary data available through
company website, press releases of the company, white papers published by the company, blogs hosted by company
and news articles available on web. Every caution is taken to refer only authentic data sources so as to avoid any
discrepancies in research.
Approach to Analysis
Since the nature of data collected is qualitative, and nature of study is to find the general direction of IT Services
industry, Thematic Analysis supposed to work suitably in this research. For this study, we will use Pre-Set themes
designed before data collection to ease the process of data collection as well as assist in systematic analysis of data.
The themes decided for analysis are as follows:
1. Services offered by the companies.
2. Projects undertaken by the companies.
3. White papers published, Press releases and other resources published by companies.
Data collected within these themes will be analysed to help achieve research objectives.
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"Industry Rankings | NASSCOM". Nasscom.in. N.p., 2016. Web. 10 Apr. 2016.[http://www.nasscom.in/industry-ranking]
"Analyze Qualitative Data « Pell Institute". Toolkit.pellinstitute.org. N.p., 2016. Web. 10 Apr. 2016.
[http://toolkit.pellinstitute.org/evaluation-guide/analyze/analyze-qualitative-data/]

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Image Credits: [https://upload.wikimedia.org/wikipedia/commons/thumb/9/99/TATA_Consultancy_Services_Logo_blue.svg/2000px-
TATA_Consultancy_Services_Logo_blue.svg.png]
"Tata Consultancy Services". Wikipedia. N.p., 2016. Web. 10 Apr. 2016.[ https://en.wikipedia.org/wiki/Tata_Consultancy_Services]
"Internet Of Things (Iot) Solutions". Tcs.com. N.p., 2016. Web. 10 Apr. 2016.[http://www.tcs.com/digital-enterprise/Pages/Internet-of-
Things(IoT)-Solutions.aspx]
Snapshot:
Tata Consultancy Services Limited is an Indian multinational
information technology service, consulting and business solutions
company headquartered in Mumbai, Maharashtra. It is a subsidiary of
the Tata Group and operates in 46 countries. TCS and its 67
subsidiaries provide a wide range of information technology-related
products and services including application development, business
process outsourcing, capacity planning, consulting, enterprise
software, hardware sizing, payment processing, software management
and technology education services.
Services Offered:
Service offerings include the following:
IoT Consulting: TCS has a comprehensive IoT framework that
covers areas from understanding business needs to the IoT
development and execution strategy with a clearly defined
roadmap.
IoT Implementation: The offerings include Sensor Data Analytics,
Mobile apps for Sensor data, Machine learning & AI and Sensor
Applications Cloud deployment. Our services include integration
and implementation of partner products, and system integration.
IoT Management: Services include, device management, end to
end security, Big data services, Cloud enablement and APIfication
of sensor data.
A survey of TCS, Infosys,
Wipro, HCL and Tech
Mahindra finding their
services offered, projects
undertaken and other
published resources in field of
IoT.

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Projects Undertaken:
Integrated Service Marketing Initiative for a Large Automobile Manufacturer from US
TCS helped a large automobile manufacturer migrate its legacy campaign management system to a customer-centric
integrated campaign management platform to track customers during the customer lifecycle journey and improve the
overall campaign efficiency.
TCS developed a mobile business travel solution for a leading global airline alliance to provide an enhanced and
superior travel experience to all its member travellers.
The client, a large airline based in Southeast Asia, needed to improve operational efficiencies and optimize costs in
order to stay competitive. TCS introduced Knome, a social collaboration platform, to facilitate streamlining of
operations through seamless flow of both tacit and explicit knowledge within the enterprise.
app enhances the travel experience for the customers of an airline alliance
superior travel experience to all its member travellers, while considerably elevating its brand value.
White Papers, Press Release and other resources:
Unlocking the Value of Internet of Things (IoT) - A Platform Approach
Prateep Misra, Dr. Arpan Pal, Dr. Balamuralidhar P, Sandeep Saxena, and Sripriya R, TCS
(Today the IoT landscape looks fragmented, with disparate devices, information, and platforms from a range of
vendors. IoT services are largely provided by device manufacturers. However, businesses need to engage with
different devices and applications. How can such complexity be handled? We believe that a strong backbone that
enables many functions is crucial to the delivery of IoT services. If your company wants to offer sensor based services,
such as healthcare monitoring, or help your transport and logistics department trace vehicles or packages, you need a
platform that allows device monitoring, application development, and data management. This threatens to lock down
the realization of value from the IoT. Interoperability holds the key. While there are attempts to develop protocols
and standards, we believe that a central piece is a versatile Business to Business (B2B) sensor cloud platform that
enables sensor data management as well as application building. This paper demonstrates the need for such a
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"Digital Enterprise: Client Success Stories". Tcs.com. N.p., 2016. Web. 10 Apr. 2016.
[http://www.tcs.com/digital-enterprise/client-successes/Pages/default.aspx]
[http://www.tcs.com/about/research/resources/Pages/Internet-of-Things-Platform-Approach.aspx]

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Leveraging Internet of Things to revolutionize Healthcare and Wellness
By Prabhu Venkatramanan and Iyappan Rathina, Healthcare, TCS
The healthcare industry is undergoing a huge transformation in a bid to move towards affordable, accessible and
quality care. New applications and use cases, a result of cutting edge technology innovations, are being developed to
address changing industry needs. Standards organizations are also working towards building communication
compatibility among the wide range of devices that have operated independently thus far. In order to maintain a
competitive advantage, organizations will have to leverage the potential of IoT and adopt IoT driven systems and
processes. This model of healthcare, which heavily relies on patient participation and subsequent data analysis by
microprocessors and microcontrollers, is set to change the way health services are delivered. The customer centric
transformation is being fuelled by the need for innovation and disruption in healthcare. IoT is here to stay, and will
continue to evolve fast, leading to impactful and positive changes for all stakeholders in the healthcare industry.
Internet of Things in Manufacturing: Driving Revenue and Improving Operations
Sponsored by TCS, Authored by IDC
The white paper says as four technology areas (low-cost sensors, reliable and affordable communication, big data
and analytics, and storage) and their convergence, the possibilities open up for significant business benefit to
manufacturers. The opportunities can be split into two broad categories: using the technology to improve the process
or using the technology to enhance a company's products. They further suggest companies to look for a provider at
the earliest stages that can assist in evaluating opportunities and that can stay with you through the systems
integration and implementation stages. The opportunities to harvest business value from IoT technologies are
numerous for manufacturers. Understanding which are best for your company should be a top priority.
Internet of Things: The complete re-imaginative force. TCS Global Trend Study-July2015
The Report sheds light on four core issues:
the next few
years? Moreover, what exactly are they investing in?
What IoT technologies are companies using, and what are they doing with them? In what aspects of their business are
they using them (marketing, sales, service, supply chain, and so on), and how have they improved functional
performance (if at all)?
Has the IoT enabled some companies to fundamentally change their business models the very products and services
they offer, and thus how they make money? If so, how?
What are the key lessons companies have learned in trying to make money from their IoT initiatives either by
generating new revenue or reducing costs? What differentiates the companies that have generated the greatest
revenue from the IoT from the ones that have yielded the least?
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[http://www.tcs.com/resources/white_papers/Pages/Revolutionizing-IoT-Healthcare-Wellness.aspx]
[http://www.tcs.com/resources/white_papers/Pages/Internet-of-Things.aspx]
[http://www.tcs.com/SiteCollectionDocuments/White%20Papers/Internet-of-Things-The-Complete-Reimaginative-Force.pdf]

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Snapshot:
Infosys Limited is an Indian multinational corporation that provides business consulting, information technology,
research, development, software engineering and outsourcing services. It is headquartered in Bangalore, Karnataka. It
provides software development, maintenance and independent validation services to companies in banking, finance,
insurance, manufacturing and other domains.
Services Offered:
-
system integrators, we bring together established technology providers, domain specific IP providers and start-ups to
develop innovative IoT solutions. As an Ecosystem Integrator Infosys will be a one-stop-shop for solution realization.
Our IoT offerings span across:
Enterprise IoT
Consumer IoT
Smart Systems
These solutions span platforms, consulting services, system integration offerings, embedded and hardware solutions,
and requirements definition.
An oil and gas major asked Infosys to design a predictive failure methodology for equipment used in exploration and
production. So, we set up real-time monitoring of equipment by enabling sensor data and communication, thereby
reducing unplanned downtimes.
A lea help to minimize accidents of their vehicles. So, we co-created a POC to
reduce visual, manual, and cognitive distractions to ensure a safer driving experience.
Reduced turnaround time by 15% for an oil-field service major. Using RFID based asset tracking system.
Improved teen driving behaviour for an insurance major, through an analytics based solution on driving data.
Analysed driving behaviour and score for an analytics major using a cloud and mobility based telematics system.
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Image Credits: [http://www.researchandinnovation.ie/wp-content/uploads/2015/12/Infosys-hiring-plan.png]
"Infosys". Wikipedia. N.p., 2016. Web. 10 Apr. 2016.[https://en.wikipedia.org/wiki/Infosys]
Infosys. "Internet Of Things (Iot) - Service Offerings | Infosys". Infosys.com. N.p., 2016. Web. 10 Apr. 2016.
[ https://www.infosys.com/engineering-services/iot/service-offerings/]
Infosys. "Internet Of Things (Iot) Projects Undertaken | Infosys". Infosys.com. N.p., 2016. Web. 10 Apr. 2016.
[https://www.infosys.com/engineering-services/iot/]

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White Papers, Press Release and other resources:
IoT is an ecosystem play
Jayraj Nair, Head of IoT Practice, and AVP - Engineering Services, Infosys, speaks about the various IoT offerings that
Infosys provides - such as asset efficiency, connected solutions, and SMART ecosystem. He sheds light on how values
and outcomes delivered to customers are the basic best practices around industrial internet. He further comments
that all connected devices produce a ton of data and can be used to create insights, and values in terms of outcomes
of new services, new business models, new optimizations, etc. Jayraj emphasizes that IoT is clearly an ecosystem play,
so there is a need to collaborate, coordinate, and work well with multiple partners. In addition, he talks on how
Infosys works with different ecosystem partners, and collaborates with the Industrial Internet Consortium (IIC) to
work with many industry partners. You can also hear his views about Infosys Asset Efficiency Testbed, which helps in
monitoring, controlling, and optimizing the value of critical assets.
Infosys Factory Visibility solution: From Shop Floor to Top Floor, Making the invisible Visible
Today factories are no longer the collection of physical assets, they are combination of physical assets. They are a
combination of visible hardware and invisible electronics, sensors, data storage, processing, software and connectivity
that is fundamentally changing everything about the way in which physical assets are managed. The industry has
moved from an age of isolated mechanized machinery and electrical products to be an accumulation of complex
cyber-physical systems.
Almost every process and activity in an asset intensive today involves data. Additionally, the rapid adoption
information, in fact much of this data goes unused. And worse still, some think bad data is worse than no data at all.
Reshaping the world with Software: Game-changing opportunities powered by Industry 4.0
Infosys is specially focusing on Industry 4.0, in this white paper it talks about Industry 4.0 which is a collective term
embracing a number of contemporary automation, data exchange and manufacturing technologies. It had been
defined as 'a collective term for technologies and concepts of value chain organization' which draws together Cyber-
Physical Systems, the Internet of Things and the Internet of Services. Industry 4.0 facilitates the vision and execution
of a "Smart Factory". Within the modular structured Smart Factories of Industry 4.0, cyber-physical systems monitor
physical processes, create a virtual copy of the physical world and make decentralized decisions. Over the Internet of
Things, cyber-physical systems communicate and cooperate with each other and with humans in real time, and via the
Internet of Services, both internal and cross-organizational services are offered and utilized by participants of the
value chain.
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[https://www.infosys.com/engineering-services/iot/features-opinions/#]
[https://www.infosys.com/engineering-services/white-papers/Documents/factory-visibility.pdf]
[https://www.infosys.com/engineering-services/iot/resources/Documents/reshaping-world-software.pdf]

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Infosys Environment, Health and Safety solution: Is your workplace safety a differentiator?
In this white paper, Infosys discusses Industrial health and safety management. It talks about the advent of advanced
technologies-which include elements for environmental monitoring, biometric sensing, process monitoring and
machinery condition monitoring-makes it possible to take environmental health and safety to new heights. But
amplifying people and processes with right digital technologies and devices to help make smarter and faster decisions
is no simple task, Infosys wants to help in that
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[https://www.infosys.com/engineering-services/white-papers/Documents/environment-health-safety.pdf]

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Snapshot:
Wipro Limited is an Indian out-sourcing services corporation
headquartered in Bangalore, India. In 2013, Wipro demerged
its non-IT businesses into a separate companies to bring in
more focus on independent businesses. Wipro Limited is a
global company provider of comprehensive IT solutions and
services, including Systems Integration, Consulting,
Information Systems outsourcing, IT-enabled services, R&D
services, re-seller of desktops, servers, notebooks, storage
products, networking solutions and packaged software for
international brands
Services Provided:
At Wipro, we leverage our technology expertise, IP solutions,
deep industry-specific knowledge, strong partner ecosystem
and a robust delivery mechanism, to take your business to new
heights. Our end-to-end capabilities include:
Consulting & Advisory:
Formulating an IoT strategy and getting you set in the right
direction.
Device & Module Engineering Enabling you with the right
sensors, modules, devices & connectivity to acquire optimal
data from your assets.
System Integration
Getting your systems, machines, processes, communication
networks and enterprise to seamlessly talk to each other.
Platform & Applications
Building the right storage, analytics, security platforms and
business applications to help you derive superior gains from
your IoT investments
Operations & Managed Services
Taking care of all your business operations and back-office
infrastructure needs with domain / data experts, so that you
can focus on growing your core business
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Image Credits: [https://upload.wikimedia.org/wikipedia/en/thumb/3/3c/Wipro_Logo.svg/1024px-Wipro_Logo.svg.png]
"Internet Of Things". Wipro. N.p., 2016. Web. 10 Apr. 2016.[ http://www.wipro.com/documents/internet-of-things.pdf]
"Wipro". Wikipedia. N.p., 2016. Web. 10 Apr. 2016.[ https://en.wikipedia.org/wiki/Wipro]

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Heavy Equipment Asset Tracking: The smart way to care for your machines
Scheduled maintenance & reduced machine downtime
Predictive analytics to diagnose problems and take correction action at a nascent stage
Longer machine life
Condition based monitoring to track up to 500 machine parameters and fix anomalies
Spare part management
Accurate forecasting and timely delivery of critical parts
Effective Resource Management
Reliable Planning & Deployment of Service Technicians
Enterprise Mobility
Data stored in cloud accessible on multiple devices
Remote fleet tracking: Be in control of your business. Anytime, anywhere on any device.
Real time consolidated view of all vehicles
Optimize capacity utilization
Combine deliveries and chart optimal delivery routes in
real-time to boost driver productivity and asset utilization
Eliminate downtime
Preventive & Predictive Maintenance to maximize vehicle availability
Enhance Fleet Security
Monitor Driver Behaviour & Remotely Disable Vehicles to prevent
theft and fraud
Spares management
Accurate parts planning and timely delivery of critical spares
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IOT DELIVERS 15% SAVINGS FOR A HEAVY EQUIPMENT MANUFACTURER
The client is one of the leading manufacturers of heavy earth moving equipment globally, with factories in more than
20 countries and presence in more than 150 countries. The client is expected to have 16000+ machines in the field,
over the next 5 years
THE OPPORTUNITY
The client had a non-scalable IT solution and the traceability with respect to warranty management was poor. Since
the machine was leased which is a primary stream of sales, the dealer had no visibility of his assets, which led to poor
dealer portability. Also, due to service and spare mismanagement there was a significant revenue loss being incurred.
Due to competitive landscape the client needed a solution to address these challenges and create a differentiated
value proposition among its customers.
SOLUTION
Wipro brought in its global knowledge network, industry expertise and highly-skilled teams to deliver a service
transformation platform. The overall transformation helped the customer achieve reduced downtime, optimal
inventory storage, a constant stream of revenue from the service and spare segment, leading to margin and revenue
improvements.
Enable eld to capture and communicate vital data pertaining to health, usage, performance
and security (parameters like Location, theft etc.)
Implementation of end-to-end service-level guarantees by leveraging agility of SaaS business enablement
Integration of data entities like Asset class proles, service data into the ECIV based on the common data model
Installation of sensors that enabled geo-fencing and time-fencing Synchronization of equipment data
Built models around preventive maintenance, wear and tear prediction, warranty fraud detection, dealer
performance, spare part inventory management etc.
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"Internet Of Things". Wipro. N.p., 2016. Web. 10 Apr. 2016.[ http://www.wipro.com/documents/Internet-of-Things.pdf]

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White Papers, Press Release and Other resources:
Internet of Things: Entering the Realm of Science Fiction
Recent advances in networking and communication technologies have led to the emergence of the Internet of Things
a deeply interconnected web of machines. A wide range of consumer devices are now equipped with sophisticated
sensors to track user behaviour and preferences. Car makers, healthcare firms, utilities companies are all rising to the
challenge and making t
everyday lives better for people across the globe.
IoT-enabled devices are likely to transform the lives of consumers and enterprises alike in the coming years. The full
potential of the synergies between connected devices is yet to be discovered. However, there is also a significant level
of uncertainty surrounding the adoption and penetration of these machines. In such a scenario, it can be beneficial for
manufacturers to partner with an experienced service provider to offset some of the risks associated with converting
everyday devices to IoT
Wipro and Software AG Announce Joint Development of Internet of Things Solutions for Smart, Connected Products
The solution platform enables enterprises to understand how customers use their products in real-time and adapt
dynamically through streaming analytics.
Wipro Ltd. (NYSE: WIT), a leading global information technology, consulting and business process services company
and Software AG (Frankfurt TecDAX: SOW), today announced a joint solution platform for streaming analytics that
provides real-time actionable intelligence for the Internet of Things (IoT) market. To address the huge market
potential created by streaming analytics in conjunction with IoT and other emerging technologies, Wipro and
Software AG have come up with a solution that provides enterprises with a competitive edge by responding to events
in real-time with unlimited scalability. Wipro has developed a streaming analytics based IoT solution platform, with a
Data Streaming Analytics product suite. The platform provides enterprises with a fast and easy entry into the vast
Analytics product suite which is designed to integrate, capture, analyze and respond to IoT data. The solution
components include a real-time analytics engine, in memory database technology, a real-time user interface and
mashup technologies. These components are proven to scale in high speed and big data environments, in various
industries such as financial services, manufacturing, supply chain and telecommunications.
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[http://www.wipro.com/documents/internet-of-things-entering-the-realm-of-science-fiction.pdf]
[http://www.wipro.com/newsroom/press-releases/Wipro-and-Software-AG-announce-joint-development-of-Internet-of-Things-solutions-for-
smart-connected-products/]

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Snapshot:
HCL Technologies Limited is a multinational IT services company, headquartered in Noida, Uttar Pradesh, India. It is a
subsidiary of HCL Enterprise. HCL Technologies (often called Hindustan Computers Limited) offers services including IT
consulting, enterprise transformation, remote infrastructure management, engineering and R&D, and business
process outsourcing (BPO).
Services Offered:
Define:
Consultation on the IoT solution to be architected. The RFP / Specification development for the complete system.
Partner Selection, Roadmap, Business Models.
Build:
Innovation, Enablement & development of smart products and Experience applications for specific industry use cases.
Remote data supply chain for data collection, monitoring & analysis for offering value added services for end users
and decision support systems for enterprises enabled by standard industry platforms & tools. Enterprise Application
Integration for seamless value creation across business functions.
Run:
Manage & run the complete system to ensure 100% uptime, comprehensive reporting, delivering key business metrics
and outstanding value.
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Image Credits: [http://www.cronfron.com/wp-content/uploads/2015/09/HCL-@-CronFron.com_.gif]
"HCL Technologies". Wikipedia. N.p., 2016. Web. 10 Apr. 2016.[ https://en.wikipedia.org/wiki/HCL_Technologies]
"Internet Of Things (Iot) - Service Offerings". Hcltech.com. N.p., 2016. Web. 10 Apr. 2016.[ http://www.hcltech.com/IoT/internet-of-things-
iot-services-and-offerings.html]

22
CREATION OF GLOBAL IOT PLATFORM THROUGH A COMPLEX ECOSYSTEM
HCL helped a leading global office automation vendor with the creation of a service delivery platform that provides,
customer management, Reseller management & Remote monitoring functionalities. HCL Created a Global Alert and
Visualization System, along with a Data and Notification collection and inference engine, which allows remote
monitoring of devices. It helped reduce the go-to-market time by 40%.
TAKING INNOVATION TO HOMES
HCL wins coveted Technology Innovation Accelerated (TIA) award at IDF 2014. HCL showcased a few key features of
its Building Automation Solution like monitoring energy consumption trends, tracking occupants comfort level, smart
watch integration
White Papers, Press Release and Other resources:
HCL UNVEILS STRATEGIC INITIATIVE TO ACCELERATE IOT ADOPTION
HCL and IBM to set up an Incubation Centre to jointly develop IoT Solutions.
Together, HCL and IBM will initially focus on specific verticals including Industrial & Manufacturing and Smart Facilities
to co-
Inventory Management, smart building & facilities
heritage in Engineering R&D Services, global systems integration expertise supported with strong infrastructure
lytics. Through their joint efforts,
the two companies will enable seamless integration of device, connectivity, data platform and analytics for
organizations across the world to address some of the most complex enterprise and industrial IoT challenges.
HCL TECHNOLOGIES TO LAUNCH INTERNET OF THINGS (IoT) INCUBATION CENTER IN REDMOND WITH MICROSOFT
HCL Technologies today announced the launch of an Internet of Things (IoT) Incubation Centre in Redmond,
Washington, USA, designed to leverage Microsoft Azure IoT Suite to accelerate enterprise IoT adoption.
The HCL incubation centre will build vertical solutions focused on two key growth areas: Industrial & Manufacturing
and Life Sciences & Healthcare, with use cases around Industrial Automation, Remote Patient Monitoring and Fleet
Management, among others. The centre will also deploy a new model of innovation leveraging real-time analytics,
sensory data and rapid co-creation allowing customers to experience the impact IoT can have on their ability to create
sustainable business value.
--------------------------------------------------------------------------------------------------------------------------------------------------------------
"Creation Of Global Iot Platform Through A Complex Ecosystem | HCL Technologies". Hcltech.com. N.p., 2016. Web. 10 Apr.
2016.[ http://www.hcltech.com/success-story/internet-of-things/creation-global-iot-platform-through-complex-ecosystem]
"Taking Innovation To Homes | HCL Technologies". Hcltech.com. N.p., 2016. Web. 10 Apr. 2016.[http://www.hcltech.com/success-
story/internet-of-things/taking-innovation-homes]
"Strategic Initiative For Internet Of Things Development | HCL Technologies". Hcltech.com. N.p., 2016. Web. 10 Apr.
2016.[ http://www.hcltech.com/press-releases/internet-things/hcl-unveils-strategic-initiative-accelerate-iot-adoption]
"HCL TECHNOLOGIES TO LAUNCH INTERNET OF THINGS (Iot) INCUBATION CENTER IN REDMOND WITH MICROSOFT | HCL Technologies".
Hcltech.com. N.p., 2016. Web. 10 Apr. 2016.[ http://www.hcltech.com/press-releases/internet-things/hcl-technologies-launch-internet-
things-iot-incubation-center-redmond]

23
WIDENING THE WEB
R&D services gives it a significant advantage when it comes to
seamlessly integrating machines.
be created in the form of gateways where you need to connect the devices for them to communicate among
themselves even before you connect them to the internet. We help companies move from a chaotic situation to a
HCL has one of the biggest practices in engineering services among Indian service providers, with a run rate of over
Cognizant do not disclose the revenues from this segment. In engineering services, the company is seeing its
customers move from projects to a full-service end-to-end outsourcing model, and it bagged five large deals in this
space during the last three quarters.
uild the
machines. So, they have the knowledge of operating technology and IT systems and can include the IoT component
while designing new machines, or retrofit old machines to make them IoT-
--------------------------------------------------------------------------------------------------------------------------------------------------------------
"WIDENING THE WEB | HCL Technologies". Hcltech.com. N.p., 2016. Web. 10 Apr. 2016
[http://www.hcltech.com/news/engineering-and-rd-services/widening-web]

24
Snapshot:
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology
solutions and Business Process Outsourcing (BPO) to the telecommunications industry. It is a specialist in digital
transformation, consulting and business re-engineering solutions. Anand Mahindra is the founder of Tech Mahindra,
which is headquartered at Pune, India. Tech Mahindra has operations in more than 51 countries with 40 sales offices
and 72 delivery centres. Assessed at SEI CMMi Level 5, its software headcount stood at 72,952, BPO at 22,693 and
support at 7,636 at the end of the financial year 2015.
Services Offered:
Platform Consulting:
Platform analysis, Implementation, Integration with legacy systems.
M2M Platform:
Complete lifecycle management
Solutions centre for Development and maintenance:
Solution Conceptualization, Business Value Analysis, Estimation Solution Design, Development, Prototyping, Pilot,
Commercial Launch
Solutions and device testing for IoT platform
E2E managed services:
Tech support, contact centre etc.
--------------------------------------------------------------------------------------------------------------------------------------------------------------
Image Credits: [https://upload.wikimedia.org/wikipedia/commons/3/34/Tech_Mahindra_New_Logo.svg]
"Tech Mahindra". Wikipedia. N.p., 2016. Web. 10 Apr. 2016.[ https://en.wikipedia.org/wiki/Tech_Mahindra]
"Internet Of Things (Iot) | Service Offerings | Tech Mahindra". Techmahindra.com. N.p., 2016. Web. 10 Apr.
2016.[ http://www.techmahindra.com/services/NextGenSolutions/IoT/Service-offerings.aspx]

25
Some industries lend themselves more readily to change than others. One of the biggest advantages of IoT is its
applicability in several industries. IoT will have huge ramifications in multiple industries and areas. The biggest
opportunity for large scale improvement will, however, be its relevance in service delivery, operational analytics,
intelligence, security and others.
Connected Healthcare:
Patient monitoring sensors, remote device control, artificial intelligence, real time information and communication
can enable remote diagnostics, specialist intervention, robotics assisted surgery, etc.
Connected Cars:
Sensors in modern vehicles generate over a gigabyte of data every hour. While much of the data from the vehicles is
unstructured, combined with collected and available data about driver preferences, usual travel times, fuel economy,
average speeds, location data, data on weather/traffic/road conditions, etc., we can create some truly meaningful
solutions such as Usage Based Insurance.
Connected Homes/Buildings:
IoT will play a major role in next generation green buildings and lifestyles by integrating energy management, home
automation and security systems on a common platform. Secure, scalable Home Energy gateways that generate
efficiencies in energy consumption will double as security and lifestyle platforms too. The ability to monitor and
manage entire buildings and homes from remote phone/tablet based applications will be the key driver for Smart
Home solutions.
Connected Factories:
Potential industrial applications include the ability to monitor and predict potential failures and breakdowns of critical
equipment through sensor enablement and predictive analytics. Other potential benefits include telematics, fuel
monitoring systems, advanced sensing and imaging technologies, remote prognostics and accident prevention. IoT
can also help ensure the safety and security of remote equipment and assets through remote monitoring. All this will
lead to improved plant maintenance and uptime.
--------------------------------------------------------------------------------------------------------------------------------------------------------------
N.p., 2016. Web. 10 Apr. 2016.
[http://www.mahindra.com/resources/pdf/innovation/Innovation-Internet%20of%20Future-TechM.pdf]

26
White Paper, Press Release and other Resources:
Aeris® and Tech Mahindra Jumpstart IoT Program Offers Mobile Operators a Clear Path to Profit from the Growing
Internet of Things Opportunity
Tech Mahindra, a specialist in digital
transformation, consulting and business re-engineering, announced today its Jumpstart IoT service solution that
provides the blueprint for mobile operators to build a scalable and profitable Internet of Things (IoT) business.
-of- marketing at
access, use and billing of M2M / IoT applications. Additionally, MNOs will be the repositories and distributors of data
from the IoT, providing secure, controlled data access services that will fuel explosive IoT growth. Through Jumpstart
IoT Aeris and Tech Mahindra are helping operators launch profitable M2M services today and sow the seeds for this
Tech Mahindra and Bosch Software Innovations to create Internet of Things Ecosystem
By 2022, approx. 14 billion devices are expected to be connected directly or indirectly with the internet. Tech
i Bhatnagar will work with Bosch Software
Innovations to develop proof of concepts and solutions that will focus on developing connected solutions for smart
cities, enterprises and smart homes.
--------------------------------------------------------------------------------------------------------------------------------------------------------------
"Aeris® And Tech Mahindra Jumpstart Iot Program Offers Mobile Operators A Clear Path To Profit From The Growing Internet Of Things
Opportunity". Techmahindra.com. N.p., 2016. Web. 10 Apr. 2016.[ http://www.techmahindra.com/Media/press_releases/Aeris-and-Tech-
Mahindra-Jumpstart-IoT-Program-launched.aspx]
"Tech Mahindra And Bosch Software Innovations To Create Internet Of Things Ecosystem". Techmahindra.com. N.p., 2016. Web. 10 Apr.
2016.[ http://www.techmahindra.com/media/press_releases/Tech_Mahindra_and_Bosch_Software_Innovations_to_create_Internet_of_Thing
s_Ecosystem.aspx]

27
Key findings from the
research and suggestions
based on them for young
professionals and SMEs
Key Findings
Main findings from this survey of IT Services companies are as follows:
1. Every company that was surveyed seems to be heavily
invested in Internet of Things, it seems to suggest that all talks
of IoT are not just hype.
2. Almost every company that was surveyed is providing End-to-
End solutions for Internet of Things I.e. Consulting,
Implementation, Maintenance as well as Analytics Services for
their clients.
3. Current projects undertaken by surveyed companies are with
Major players of respective industries, i.e. Billion dollar
companies.
4. Most important horizontal for Internet of things projects
seems to be Supply Chain Management.
5. Most important verticals for Internet of things projects seems
to be Heavy Industries, Telecom, Automobile and Healthcare.

28
Suggestions:
For Young Professionals:
1. Since most of IT Service firms are providing
End-to-End solutions for IoT projects, job
requirements will be from technical and
functional domain. Especially in functional
domain, profiles for business analytics and IoT
consulting should be in demand.
2. Since supply chain management comes out to
be most important horizontal domain for IoT
projects, developing skills and expertise in the
same should be beneficial for those looking for
a career in IT services and IoT.
3. Heavy Industries, Telecom, Automobile and
Healthcare come out to be most important
vertical domains for IoT projects, developing
capabilities in the same should be an added
advantage for aspirants.
For Small and Medium Enterprises in
field of IT Services and Consulting:
1.
Dollar firms, SMEs can focus on medium size
firms and take-up their IoT Projects.
2. During the survey, not much IoT projects
were found in Government Domain with any
Government focusing on Digital India, Smart
Cities and Make in India campaigns and
encouraging start-ups, it would be a great
opportunity for SMEs to take government
projects, both state and centre governments
should have large number of projects in
coming years.
3. Another opportunity which seems to be less
explored by big players is that of
development of mobile apps in conjunction
with IoT, this should also be explored by
SMEs.

29
Limitations of this research
and further areas which can
be taken into subsequent
researches.
Limitations
Main limitations of this research are as follows:
1. This research is done with secondary data because of non-
accessibility of primary data to researcher as well as time
constraints. If primary data, such as focus groups or a survey
with strategic management of IT services companies were
available, insights could have been much more valuable.
2. Only Top 5 IT Services companies registered in India are taken
for survey in current research, if companies registered outside
India but having significant footprint in India such as
Cognizant, Accenture etc. would have been taken, it could
have revealed some more insights.
Scope for Further Research:
Further research can be done in following:
1. A similar research with access to primary data and bigger
sample including companies not registered but working in
India could be done to get more accurate results.
2. Further research can be done about the requirements for job
profiles suggested to young professionals in this research.
3. Further research inquiring about the scope of IoT projects in
government domain can be done.
4. Further research exploring the scope of IoT projects with
mobile apps development can be undertaken.

30
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31
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