Learn how to design for people with short term memory loss, problems focusing on a task, struggling with anxiety, and dealing with chronic pain. This presentation will introduce you to the people you need to include in your designs. You will also have clear action items for inclusive design.
Cognitive elements of an effective UI/UX designShabnamShahfar
In this session we will talk about some of the design principals based on psychology and the cognitive science. We will look at the human perception and its implications for an interactive and effective visual design. You will learn some of the recent findings of cognitive science research that can help in creating a better UI/UX design for your mobile and web applications.
The fifth class of a 15 week course in Information Architecture taught at Parsons, the New School for Design. Topics include: Putting the Why before the what and the what before the how. The relationship of goals, requirements and features. How to deal with needed research and data as a requirement.
The concepts and processes on how to perform project scope management according to PMBOK Guide 6th edition. You'll find key concepts and terms, plan scope management, collect requirements, define scope, create WBS, validate scope, and control scope.
A 4 hour workshop as a follow up to the "What is IA?" presentation.
Group exercises designed to get people thinking about how IA skills are applied to their daily digital work.
Putting the theory of IA into practice with some simple core tasks.
Cognitive elements of an effective UI/UX designShabnamShahfar
In this session we will talk about some of the design principals based on psychology and the cognitive science. We will look at the human perception and its implications for an interactive and effective visual design. You will learn some of the recent findings of cognitive science research that can help in creating a better UI/UX design for your mobile and web applications.
The fifth class of a 15 week course in Information Architecture taught at Parsons, the New School for Design. Topics include: Putting the Why before the what and the what before the how. The relationship of goals, requirements and features. How to deal with needed research and data as a requirement.
The concepts and processes on how to perform project scope management according to PMBOK Guide 6th edition. You'll find key concepts and terms, plan scope management, collect requirements, define scope, create WBS, validate scope, and control scope.
A 4 hour workshop as a follow up to the "What is IA?" presentation.
Group exercises designed to get people thinking about how IA skills are applied to their daily digital work.
Putting the theory of IA into practice with some simple core tasks.
In this Business Analysis training session, you will learn about Requirement Management. Topics covered in this session are:
• Requirements Management
• Requirement Prioritization
• MoSCoW Analysis
• Time Boxing
• Voting Technique
• Verifying and Validating Requirements
• Verifying Requirements
• Validate Requirements
• Key Requirements Management Practices
• The Requirements Baseline
• Requirements Version Management
• Requirements Change Control
• Impact Analysis of Requirements
• Requirements Attributes
• Requirements status tracking
• Requirements Traceability
• Requirements Traceability Matrix
For more information, click here: https://www.mindsmapped.com/courses/business-analysis/become-a-business-analyst-with-hands-on-practice/
Prioritization Techniques for Agile TeamsTarang Baxi
Have you ever been in a prioritization discussion where the only priorities are High, Higher, and Highest? Or tried using MoSCoW to prioritize user stories only to find
that 80% of the cards are 'Must Have'?
In this tutorial, we introduce a gamut of different prioritization methods, ranging from simple techniques like stacked ranking or MoSCoW that classify items along a single dimension to multi-dimensional techniques like priority quadrants, Story Maps, and Innovation Games®. We cover pruning feature trees, spending fake currency, and using visual metaphors, while truly identifying what the most important stuff really is. This was most recently presented at the Agile India 2013 conference in Bangalore.
Lean UX in the Enterprise: A Government Case Studyuxpin
You'll learn:
- How to quickly identify user groups despite vague assumptions.
- How to define clear features amidst complex requirements and business objectives.
- How to establish efficient UX processes across disjointed teams.
The fourth class of a 15 week course in Information Architecture taught at Parsons, the New School for Design. Topics include: Understanding the terms stake, stakeholder, make, maker and how these role intersect in terms of needs. Development of directional and specific measurable goals.
Prezentacja na temat książki Dona Normana "Design of everyday things" przygotowana na spotkanie z serii "UX Book Club".
Prezentacja z notatkami jest dostępna tutaj:
http://bit.ly/DesignOfEverdayThings
7 Prioritization Techniques for Product ManagersProductPlan
As a product manager, how do you balance dozens of feature requests from countless teams in your organization? Without a mechanism in place to keep track of the noise, prioritization is nearly impossible. But fear not! Here are 7 time-tested prioritization techniques for product managers.
Includes the definition, value, usage and history of heuristics as well as 10 principles with starter questions for use in an evaluation. (As presented most recently at Interaction 12 in Dublin)
Getting Started - Introduction to Sprint ReviewsEasy Agile
Overview
- What is a sprint review?
- Benefits of sprint reviews
- Anatomy of a sprint review
- Guidelines for effective sprint review meetings
- conducting sprint reviews using Easy Agile User Story Maps
A good overview of Agile Values and Principles, Framework and Methodologies, as well as guidance as to when to utilize Waterfall vs. Agile Project Management, and how to avoid potential pitfalls in Agile Adoption.
Gain valuable insight into project management with a focus on managing IT projects. Acquire an understanding of how creating strategies and designing plans to deliver IT projects can provide consistent value and increased profits; if you are preparing to take on IT project management responsibilities.
In this Business Analysis training session, you will learn about Requirement Management. Topics covered in this session are:
• Requirements Management
• Requirement Prioritization
• MoSCoW Analysis
• Time Boxing
• Voting Technique
• Verifying and Validating Requirements
• Verifying Requirements
• Validate Requirements
• Key Requirements Management Practices
• The Requirements Baseline
• Requirements Version Management
• Requirements Change Control
• Impact Analysis of Requirements
• Requirements Attributes
• Requirements status tracking
• Requirements Traceability
• Requirements Traceability Matrix
For more information, click here: https://www.mindsmapped.com/courses/business-analysis/become-a-business-analyst-with-hands-on-practice/
Prioritization Techniques for Agile TeamsTarang Baxi
Have you ever been in a prioritization discussion where the only priorities are High, Higher, and Highest? Or tried using MoSCoW to prioritize user stories only to find
that 80% of the cards are 'Must Have'?
In this tutorial, we introduce a gamut of different prioritization methods, ranging from simple techniques like stacked ranking or MoSCoW that classify items along a single dimension to multi-dimensional techniques like priority quadrants, Story Maps, and Innovation Games®. We cover pruning feature trees, spending fake currency, and using visual metaphors, while truly identifying what the most important stuff really is. This was most recently presented at the Agile India 2013 conference in Bangalore.
Lean UX in the Enterprise: A Government Case Studyuxpin
You'll learn:
- How to quickly identify user groups despite vague assumptions.
- How to define clear features amidst complex requirements and business objectives.
- How to establish efficient UX processes across disjointed teams.
The fourth class of a 15 week course in Information Architecture taught at Parsons, the New School for Design. Topics include: Understanding the terms stake, stakeholder, make, maker and how these role intersect in terms of needs. Development of directional and specific measurable goals.
Prezentacja na temat książki Dona Normana "Design of everyday things" przygotowana na spotkanie z serii "UX Book Club".
Prezentacja z notatkami jest dostępna tutaj:
http://bit.ly/DesignOfEverdayThings
7 Prioritization Techniques for Product ManagersProductPlan
As a product manager, how do you balance dozens of feature requests from countless teams in your organization? Without a mechanism in place to keep track of the noise, prioritization is nearly impossible. But fear not! Here are 7 time-tested prioritization techniques for product managers.
Includes the definition, value, usage and history of heuristics as well as 10 principles with starter questions for use in an evaluation. (As presented most recently at Interaction 12 in Dublin)
Getting Started - Introduction to Sprint ReviewsEasy Agile
Overview
- What is a sprint review?
- Benefits of sprint reviews
- Anatomy of a sprint review
- Guidelines for effective sprint review meetings
- conducting sprint reviews using Easy Agile User Story Maps
A good overview of Agile Values and Principles, Framework and Methodologies, as well as guidance as to when to utilize Waterfall vs. Agile Project Management, and how to avoid potential pitfalls in Agile Adoption.
Gain valuable insight into project management with a focus on managing IT projects. Acquire an understanding of how creating strategies and designing plans to deliver IT projects can provide consistent value and increased profits; if you are preparing to take on IT project management responsibilities.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This comprehensive presentation with over 320+ slides covers 36 commonly used Design Thinking frameworks, mindsets and methods for Customer Experience innovation and redesign.
A detailed summary is provided for each design framework. The frameworks in this deck span across the inspiration, ideation and implementation phases of Design Thinking.
INCLUDED FRAMEWORKS & METHODOLOGIES:
1. Design Thinking
2. Assume a Beginner's Mindset
3. Persona
4. Empathy Map
5. Interviews
6. Extreme Users
7. Point Of View
8. "How Might We" Questions
9. Design Brief
10. Stakeholder Map
11. Customer Journey Map
12. Context Map
13. Opportunity Map
14. Brainstorming
15. SCAMPER
16. Affinity Diagram
17. Ideas Evaluation Matrix
18. Prioritization Map
19. Prototypes
20. Rapid Prototyping
21. Storyboard
22. Storytelling
23. Role Play
24. 2x2 Matrix
25. Ways to Grow Framework
26. Feedback Capture Grid
27. 70-20-10 Rule
28. Kano Model
29. Customer Profile
30. Value Proposition Map
31. Value Proposition Canvas
32. Business Model Canvas
33. The Golden Circle
34. Five Whys Analysis
35. ADKAR® Model for Individual Change
36. Kotter's Change Management Model
These frameworks and templates are used in many design firms. With this comprehensive document in your back pocket, you can find a way to address just about any problem or design challenge that can arise in your organization.
The level of detail varies by framework, depending on the nature of the model. Examples and templates are provided.
Light Weight Methods to Drive Your Designs ForwardNicole Capuana
Product teams these days need to be moving quickly and iteratively in delivering great products. At times though, teams can get stuck on how to move the designs forward. Sometimes it’s because of unexpected complexity and other times there are multiple paths to explore.
In this workshop, participants will experience a variety of methods that help teams gain a shared understanding through collaboration with clients, product owners, and key stakeholders. Each of the methods covered are light-weight and can be adopted by teams at any stage in the product design and development. Learn how to:
+ get started with user research,
+ define personas,
+ generate and turn ideas into solid solutions,
+ create low-fidelity mockups that can be tested with users immediately,
+ conduct a usability test,
+ synthesize your findings,
+ and gain focus for the product through games and structured discussion.
Every method covered will focus on designing a mobile app so that participants get the full experience of how each method fits into designing a product.
Don't worry if you don't have any UX background, this workshop will guide you through exercises. And if you're a UX rockstar, come flex your usability prowess with other professionals. Come learn and share tips & tricks! Everyone on a product team can benefit from this hands-on practice.
Our UX Designer Nádia Ferreira attended this year's EuroIA conference in Brussels. This debrief offers a glimpse on the topics that were discussed and sums up our most important learnings.
ProductCamp Boston is the world's largest and most exciting crowd-sourced one-day event for product people. It's organized by and for product managers, product marketers and entrepreneurs, so attendees get the most out of the day.
Attendees learn about and discuss topics in product management and product marketing, product discovery, product development & design, go-to-market, product strategy and lifecycle management, and product management 101, startups, and career development.
www.ProductCampBoston.org
We will present a case study that details our approach for replacing user personas with user roles for a multi-national SAAS company. We will take the audience on a journey that starts with an executive request for personas, travels through the tribulations of realizing personas suck, and concludes with convincing others to accept a new and innovative way to understand the people who use the product. Our key message is that personas lack real value for organizations that already understand the importance of empathizing with users. Building user-centered products requires easily accessible and well organized user insights. We will discuss defining users through a process of stakeholder consultation and content review, and structuring data around Jobs to Be Done and product interactions. We will also discuss the dissemination of user roles in our organization using relational databases, interactive dashboards and online wikis. Spoiler alert, our stakeholders loved user roles!
Building A Successful Technology Career. Surviving and thriving in a technology career can be quite difficult. First you need to focus on your technical chops. Then you have to figure out how to work with your team members and manage your boss. We will cover the steps it takes to make a tech career successful.
Webinar - Authentic Storytelling with Greenpeace: A 10 Step Process 09-14-2017 TechSoup
Learn how to create stories of progress and renewal, impact and change. The process of creating stories is as important as the process of presenting that story. Creating a story is an ethical process. It comes from a nonprofit’s heart, mind and passion --- from the body. There are also steps that a nonprofit can take to refine their story. Join Greenpeace’s storytelling expert, Tsering Lama as she guides us through Greenpeace’s 10 Steps Process for Developing a Narrative.
Conducting UX research (interviews, surveys, usability testing, etc) tends to leave you with lots and lots of raw, unfiltered, unstructured data. How do we sort through that data and turn it into usable insights, recommendations, and starting points for ideation?
Emotional Intelligence: Key to Engaging Library Users for Quality Customer Se...Emporia State University
Based on doctoral research on emotional intelligence and reference and information services librarians. This presentation was presented at the 2018 MPLA KLA Conference held in Wichita, KS. Presented by Dr. Terri Summey, Professor and Research/Instruction Librarian. Emporia State University Libraries and Archives.
The deck provides an introduction to design thinking and will try to orient participant to adopt the mindset of design thinking in their day to day lives. Have tried to make the session as interactive as possible
Personas Bootcamp - Where Product Meets User NeedsMauricio Perez
A one-night UX / CX Bootcamp presentation about Personas in Sydney, Australia for General Assembly students. Topics include:
• Why personas are a powerful tool for product development
• Types of field research methods
• How to analyze the data collected
• Create personas and scenarios
• How to use personas effectively
Advancing Student Success: A Design Thinking WorkshopRebecca Blakiston
Workshop delivered in January, 2020, for the staff of the Copley Library at the University of San Diego.
Student success is critical to the mission of the university, but the needs and expectations of our students are evolving rapidly. As a library, how might we empower all students to be successful in 2020 and beyond? Using a design thinking framework, we will spend the afternoon tackling this question together by:
- building understanding through empathy exercises and personas
- generating ideas through ideation and affinity mapping
- visualizing solutions through prototyping
Highlights from Just Enough Research by Erika Hall - User Experience Abu Dhab...Jonathan Steingiesser
The User Experience (UX) Abu Dhabi Meetup is a monthly gathering for UX practioners, UX fanatics and anyone curious about User Experience Design. All are welcome! UX Abu Dhabi is sponsored by UX UAE which looks to grow User Experience awareness and practice in the UAE and MENA.
This presentation was created for the October 2014 meetup and has highlights from the book Just Enough Research by Erika Hall .
Similar to Inclusive Design for cognitive disabilities, neurodiversity, and chronic illness (20)
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024Ted Drake
Historically, accessibility specialists focused on a narrow set of disabilities. We focused on the senses, such as sight, sound, and touch. We focused on abilities, like hearing, movement, and seeing.
We expanded to include cognitive, mental health, and neurodiversity. This is significant. We now have tools to build inclusive products and services for an estimated 25% of the population. What about the other 75%?
As accessibility professionals, we understand unique experiences and needs. We are best equipped to expand customer research and design at our companies. Universal design was described as a one size fits all solution. Inclusive design is one size fits one. Intersectional design is one size fits one, but also accounts for price, texture, availability, cultural appropriateness, and more.
This presentation introduces the next layer of inclusive design; one that recognizes trauma.
Trauma-Informed Design (TID) started in education, health, and community spaces. It focuses on the person’s experiences, recognizing trauma’s impact, anxiety, and restoring personal control. Architects embraced TID to develop spaces that are comfortable instead of confrontive.
While the earlier stages of TID focused on individualized experiences, we can still take the principles and apply them to web and mobile application design. This is especially critical for emerging AI powered experiences where transparency and collective understanding are rarely considered.
Transforming Accessibility one lunch at a tiime - CSUN 2023Ted Drake
Try to remember March 2020. The COVID epidemic was raging and businesses sent everyone home to work remotely. Ted Drake and Sagar Barbhaya were at the 2020 CSUN ATC conference. Returning to our homes, we wondered if we could continue the energy and curiosity found at a conference, only transforming it for a virtual work environment. The following week, we launched Intuit’s Zoom-based Accessibility Lunch and Learn series. It was an experiment planned to last only a few weeks. We reached out to our Accessibility Champion network and quickly arranged daily lectures, mostly based on presentations already given at onboarding and other training events. As the epidemic grew, we turned inward and focused less on accessibility and more on our mental health, living with a disability, and celebrating our diversity. The key transformation came with a talk about sobriety in the workplace. The speaker’s courage to discuss her journey led to heartfelt conversations about mental health, the loss of community, and the struggle where colleagues were trying to encourage hope with “happy hours” and alcohol-related team building activities. This presentation led to immediate improvements in our workplace language and pandemic policies. It also showed a lunch and learn was more than a lecture. It could be the community we were aching for. With more than 100 presentations and thousands of participants, we continue to learn something new every week.
This talk was presented at the San Diego Accessibility Meetup on August 1, 2022. It explains the basics of affordances, signifiers, cognitive load, and how we can design to reduce the effort needed by our customers to understand and use our products. This also includes updated information on Long COVID and why we need to focus more of our attention on cognitive accessibilty.
Automated accessibility testing can greatly improve the product experience by empowering developers and designers to eliminate repetitive, mundane errors and focus on the challenging and interesting elements. This presentation focuses on the customer experience and how it can be improved by using automated testing throughout the software development cycle.
Ask any accessibility leader about accessible colors and they’ll wince from the pain of struggling for a solution. Why is it so difficult to ensure your product meets WCAG 2.1 AA color contrast requirements? Ted Drake, Intuit’s Global Accessibility Leader, will explain the basics of color accessibility requirements. He will also talk about the conflict of overlapping requirements, dealing with brand colors, using color to denote hierarchy of information, and instances where adequate contrast impedes readability. You will have a better understanding of why accessible color usage is a journey and strategies for making continual progress.
About the Speaker – Ted Drake
Photo of Ted Drake
Ted Drake is the Global Accessibility Leader for Intuit, a financial software company. Intuit’s small and centralized accessibility team has created a culture of inclusive development and design with more than 600 champions. Customer interviews and feedback is key to their development.
Ted started working in accessibility almost 20 years ago, when he was the web site manager for the San Diego Museum of Art. He was also an early adopter of standards-based web development, which treated accessibility as core to engineering. While at Yahoo!, Ted was a front-end engineer, developer evangelist, and co-founded Yahoo’s Accessibility Lab. Ted’s benefited from ample International travel, including many trips to India and two years working out of Europe. Connect with Ted Drake on linkedin.
This presentation is for the Hello A11y conference celebrating Global Accessibility Awareness Day 2020. It introduces how artificial intelligence and machine learning is being used in assistive technology for people with disabilities.
Expand your outreach with an accessibility champions program Ted Drake
Expand your accessibility outreach by creating an accessibility champion program. This presentation was created for the CSUN 20 conference and includes how Intuit and other companies structure their champion program and what you can expect.
Intuit's Accessibility Champion Program - Coaching and Celebrating Ted Drake
This presentation was created for the Accessibility Online webinar series. It explains the goal of Intuit's Accessibility Champion program and explains the steps and successes of this program. The presentation will help you set up a similar problem at your company. Get the full details at this article: http://www.last-child.com/intuits-accessibility-champion-program/
This presentation was created for the Rotary Club of San Francisco to highlight research being done today for assistive technology and how it could appear in mainstream products and services in the future.
Inclusive customer interviews make it your friday taskTed Drake
Customer research has been a core part of Intuit from the earliest days of the company. In the 1980’s Intuit engineers would hang out at computer stores to find people buying Quicken software and ask if they could follow them home to watch their installation process to learn
about pain points and opportunities. Kurt Walecki, Intuit VP of Design, described the importance:
From the very beginning, Intuit has done user research both to understand how customers are using their current products and to identify customers’ unmet needs, allowing them to introduce new products to the market to satisfy them.
Every product and team at Intuit uses customer research and interviews to design and build products and new functionality. Intuit’s use of Lean Startup includesthe mantra “fall in love with
the problem, not the solution”
.
The goal is to understand the customer’s pain points and missed opportunities first, expand on the problem, build prototypes, continually review with the customer to test solutions, and then promote it to a product feature. This customer focus ensures the product grows with useful features and doesn’t bloat with unnecessary technology.
Coaching and Celebrating Accessibility ChampionsTed Drake
Accessibility is
extremely
impor
t
ant
when it comes to developing applications. It is the
right of every customer to get the same experience when they interact with a product and
disability is something t
hat should never come in the way.
Engineers are the folks
responsible for making this hap
pen and hence it is extremely important for them to
be
motivated and passionate around this technology. Let us learn how Intuit does this.
Accessibility statements and resource publishing best practices csun 2019Ted Drake
Accessibility features, products and services are of limited benefit if
consumers do not know
what is available, or how to access and use them. Companies that have taken the step of
creating a website focused on accessibility are reaching out to users who need that
information. Knowing the essential components to provide a sup
portive and positive
experience for users with disabilities will enable companies to develop or improve their
accessibility websites.
Intuit is in the process of developing an acc
essibility statement and resource center.
Rather
than reinvent the wheel, decided to research what other technology, e
-
commerce, finance,
transportation, and educational companies have done to see what works and what does not.
Raising Accessibility Awareness at IntuitTed Drake
This presentation was given for the Bay Area Accessibility and Inclusive Design Meetup group to share Intuit's journey to expand accessibility education and ownership.
Matt May tweeted an observation in 2016 introducing Trickle-Down Accessibility and recognized prioritizing our blind customers could lead to less support for others.
Focusing on screen reader accessibility has distinct advantages for product developers. If your application works with a screen reader, it should also be usable with a keyboard, voice recognition, and switch control devices. Screen reader accessibility also falls in line with automated testing tools.
However, there are many disabilities, and assistive technologies, that are not necessarily benefited by this focus on the blind/low-vision community. Color contrast, closed captioning, readability, consistency in design, user customization, session timeouts, and animation distraction are just a few examples of concerns that often go unaddressed.
Accessibility metrics Accessibility Data Metrics and Reporting – Industry Bes...Ted Drake
Accessible version: http://www.last-child.com/a11y-data-metrics/
Learn how top companies are tracking and graphing product accessibility progress and incorporating data from automated, manual, and user testing to create management dashboards.
Mystery Meat 2.0 – Making hidden mobile interactions accessibleTed Drake
Mystery Meat was the unsavory term for hiding menus behind a parent link. Learn about today’s mobile version and how to make it accessible.
Accessible version: http://www.last-child.com/mystery-meat-2-accessible/
React Native Accessibility - San Diego React and React Native MeetupTed Drake
This presentation was created by Poonam Tathavadkar and Ted Drake for the San Diego React and React Native meetup to introduce mobile accessibility and how to use React Native's functions to build accessible Android and iOS applications.
Ubiquitous Transactions - Financial Future and AccessibilityTed Drake
This short presentation was created for a financial panel at the m-enabling summit 2016. It introduces some new and upcoming standards that could simplify financial transactions and thus making them more accessible. Please see the accessible version of this presentation http://www.last-child.com/ubiquitous-transactions/
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Top 5 Indian Style Modular Kitchen DesignsFinzo Kitchens
Get the perfect modular kitchen in Gurgaon at Finzo! We offer high-quality, custom-designed kitchens at the best prices. Wardrobes and home & office furniture are also available. Free consultation! Best Quality Luxury Modular kitchen in Gurgaon available at best price. All types of Modular Kitchens are available U Shaped Modular kitchens, L Shaped Modular Kitchen, G Shaped Modular Kitchens, Inline Modular Kitchens and Italian Modular Kitchen.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
3. Agenda
● Explore neurodiversity leaders
● UX Principles
● Cognitive Load
● Short term memory
● Content Design
● Readability
● Sickle Cell Pain and Anxiety
4. Ted Drake (He, Him)
Intuit’s Accessibility and Inclusive
Design Leader
● 20+ Years in Accessibility
● International speaker and event
coordinator
● Yahoo! Accessibility Lab
● BFA: Fine Art (Painting,
Printmaking, and Photography)
● Web Developer
14. UX Principles - Cognitive Accessibility
● Use standard elements
● Check your affordances
and signifiers
● Simplify interfaces
● Communicate clearly
● Build in redundant
interaction methods
● Use consistent patterns
● Design for recognition
rather than recall
● Vary stimuli to capture
attention
● Deliver effective feedback
and notification
● Give users control and
choice
15. Affordance and Signifier
The doors have the affordance of
opening in one direction.
Each side has different shaped
handles.
● Which signifier suggests a pull
direction?
● Which signifier suggests a push
direction?
What if they were switched?
16. Cognitive Load
Cognitive load is the amount of working memory or short-term memory
someone is using.
Minimizing the cognitive load it takes to use your product or service
makes it more accessible for people with cognitive disabilities.
17. When technology communicates and behaves well,
it enables you to do what you want to, on your terms.
It communicates in ways that allow you to focus, and
achieve the level of concentration you need to accomplish a
task.
- Respecting Focus: A behavior guide for Intelligent Systems
(Microsoft)
18. How can we reduce cognitive load?
● Simple instead of Complex
○ Which content actually serves a purpose. Leave out all the rest.
● Easy to understand content
○ Intuit’s readability target is 5th to 8th grade
● Use videos and illustrations to support content
● Clear affordances and signifiers
● Use headings and lists to make content scannable
● Consistent layout
● Label icons with visible text
19. “As a rule, people don’t like to puzzle over things.
They enjoy puzzles in their place– when they want to
be entertained or diverted or challenged– but not
when they’re trying to find out what time their dry
cleaner closes.”
–Steve Krug, Don’t Make Me Think
20.
21. Design for Short Term Memory
● Focus on Recognition instead of Recall
● Provide tools that aid in decision making
● Have the system do some of the work for the user
● Response time must be fast
● Change the color of visited links
● Provide help in context instead
of external resource
23. Direct and simple language
● Avoid euphemisms
● Avoid language that is culturally dependent
● Use 5-6 Grade reading level
“Can it be substituted for something clearer or more
literal? (The answer is often yes.) Think about what the
term actually means and describe that.”
- Intuit Content Design, Abolish Racist Language
24.
25. Multimodal
learning
experiences
Car rides are evil. Commence
midnight zoomies. Kitty kitty soft
kitty warm kitty little ball of furr
jump five feet high and
sideways when a shadow moves
touch water with paw then recoil
in horror or i love cats i am one
wake up scratch humans leg for
food then purr then i have a and
relax and hell is other people
and am in trouble, roll over, too
cute for human to get mad. Slap
the dog because cats rule.
Lasers are tiny mice
Sleeping in the box i could pee on this if i had the
energy yet jump launch to pounce upon little yarn
mouse, bare fangs at toy run hide in litter box until
treats are fed chirp at birds and get video posted to
internet for chasing red dot, and roll on the floor
purring your whiskers off.
26. Typography
● Use left alignment
● Respect user preferences for color
and size
● “Dyslexic Fonts” are not a solution
● Use headings and lists
Avoid
● Large blocks of centered text
● Justified alignment
● Black/white contrast
29. Pain is a suffering.
Suffering is a torture.
Pain memory sticks with you long
after the crisis. It causes Post-
Traumatic Stress and anxiety.
- Hertz Nazaire
32. Remove Extraneous
Inputs
Treat the crisis first. Get
additional information later
● Patient information after
treatment
● “Guarantor” - Use simple
language
● Emergency Contact - looking for
another payee, embarrassing
● Remove Sex, Race, Marital Status
● Add primary doctor
34. Focus on the Core
Purpose
Facilitate immediate treatment
for the crisis.
● Critical information
● Who is the primary doctor?
● What is the pain level?
● What treatment is effective?
● What medication do you take?
● What complications do you
have?
35. Patient Expertise
Warriors knows their
body.
● They want to be
respected for their
self-advocacy
● believed for their pain
levels
● and the seriousness of
the crisis.
36. Quick Fill + Details
Too much pain to fill out this
form!
● Checkboxes and simple inputs
for fast, important information
● Critical information first
● Notes for details
● Readability: 5-6 grade level
37. In Summary
● Focus on your customer’s purpose
○ Optimize their experience, not yours
● Trust your customer’s expertise
● Your customer may not be the person interacting with your
design
● Use simple language
● Don’t ask for non-essential information
● Follow design standards for vision, cognitive, and mobility
40. Additional Resources
● Cognitive and Learning Disabilities Accessibility Task Force (Coga
TF)
● UX Principles that include Cognitive Accessibility (Ab11y)
● COGA: Cognitive Accessibility User Research
● Making Content Usable for People with Cognitive and Learning
Disabilities
Learn how to design for people with short term memory loss, problems focusing on a task, struggling with anxiety, and dealing with chronic pain. This presentation will introduce you to the people you need to include in your designs. You will also have clear action items for inclusive design.
“I want to respectfully acknowledge the Cahuilla Nation, who have stewarded this land in Palm Springs throughout the generations.
We ask you to join us in acknowledging the Cahuilla Nation community, their ancestors and elders both past and present, as well as their future generations.
We also acknowledge that our presence on this land is the result of the occupation of Indigenous land.
This acknowledgement is part of our commitment to work towards honoring the ongoing legacies of the Cahuilla Nation and indigenous peoples around the world.”
As a person that identifies as neurotypical, I can provide information on how to design for neurodiversity, but I cannot give you the insights of someone with lived experience. The following people are design and technology leaders that are also neurodivergent.
Ashlea McKay is an autistic UX researcher, designer, writer, keynote speaker and Diversity & Inclusion leader with a background in industrial design. She has more than 6 years of experience spanning both the public and private sectors and is an accomplished UX thought leader and international conference speaker.
Ashlea McKay - UX Australia
Ashlea McKay - Chief People Officer - Parbery | LinkedIn
Following up on the previous presentation by Fiona Armstrong about designing for sensitive areas. This presentation by Toric Clark and Keli Sierra Bradley has excellent guidance for providing warnings for triggering content and designs.
My Trigger, My Choice: UX for Trigger and Content Warnings - axe-con
YouTube video: My Trigger, My Choice: UX for Trigger and Content Warnings - axe-con 2022
Tori Clark has been working in the accessibility field for nearly a decade as a way to bring her lifelong passion for disability rights to the worldwide web. Raised by two public school teachers, she believes that accessibility education and awareness can be seeded at every stage of the product development lifecycle and loves to see learning blossom. She specializes in UX for low vision and motor disabilities, lending her lived experience as a native user of Windows high contrast settings and Dragon NaturallySpeaking.
Keli Bradley has worked as an event planner and nonprofit development coordinator for nearly a decade, pursuing accessibility at the intersection of digital and physical spaces. With the rise of virtual events during the pandemic, and navigating a recent diagnosis of multiple sclerosis, she began to experience the many barriers that people with disabilities faced and chose to pursue digital accessibility more formally. In particular, her graduate work in therapy and counseling shines a light on the many ways the web can cause mental and emotional harm. Keli believes that accessibility is essential to all facets of life, and she is excited to bring her unique and well-rounded perspective to the accessibility world.
Laurel Beyers
Designing for Dyslexia (Laurel Beyers @ Designers + Geeks)
Laurel's leadership style revolves around her values of individual growth, vulnerability, and light-hearted humor. She is passionate about sharing these values when speaking on topics such as personal growth, UX/UI, leadership, and the realities of working in design. She most recently spoke at Designers+Geeks about Designing for Dyslexia, VioletHacks about the design process, and at Citrix about pedigree bias. Laurel is actively involved in the design community, by blogging, public speaking, and mentoring young designers!
https://lonamoore.com/media
As ExxonMobil's Principal Design Program Manager, I enable thousands of people to practice design and build meaningful connections worldwide.
I'm disabled and on the spectrum, and I'm incredibly passionate about designing inclusive experiences and scaling design across the enterprise.
I started my design journey when I was twelve years old by creating a website about space and cats: two topics that delight me to this day.
Gareth Ford Williams
Who is René Brooks?
René Brooks is a late-life ADHD success story. After being diagnosed 3 times as a child (age 7, 11, and 25), she was finally able to get the treatment she deserved. René decided that her passion for helping others should be put toward people with this disorder who are struggling in silence or shame. She started Black Girl, Lost Keys to empower black women with ADHD and show them how to live well with the condition.
She has contributed to Kaleidoscope Society, ADHD Women’s Palooza, Mindfully ADD, and ADHD Essentials while also writing for Healthline and being a Patient Contributor for TEVA Pharmaceutical’s Life Effects.
Spaced Out & Smiling
Jamie + Lion
1800 Seconds on Autism on Apple Podcasts
From an article by Gareth Ford Williams UX Principles that include Cognitive Accessibility
Designing for cognitive disabilities | by Tolu Adegbite | Shopify UX
Intuit Content Design - readability Aim for 5th to 8th grade readability | Accessibility & inclusion | Intuit Content Design System
Designing for Cognitive Disabilities (Shopify) Designing for cognitive disabilities | by Tolu Adegbite | Shopify UX
Affordances and Signifiers Affordances and signifiers. Creating designs, components and… | by H Locke | Medium
Don't Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition: Krug, Steve: 8601404639708
Short-Term Memory Limitations Impact User Interface Design
Short-Term Memory Limitations Impact User Interface Design (Video)
Short-Term Memory and Web Usability
Intuit’s Content Design guidelines Accessibility and inclusion | Intuit Content Design System
In the southern part of the United States, “Bless your heart” doesn’t mean what you think What "Bless Your Heart" Really Means
People learn in different ways. Provide images, illustrations, and videos when content may be difficult to understand
This screen has a snippet of Cat Ipsum and an image of jewelry featuring cats being rude. The image can make the text easier to understand.Cat Ipsum: Cat Ipsum. If you like that, you’ll love placekitten: https://placekitten.com/
A Guide to Understanding What Makes a Typeface Accessible | by Gareth Ford Williams | The Readability Group | Medium
Gareth Ford Williams on LinkedIn: Don’t Believe The Type! - axe-con 2021 | 25 comments
Best:
SF Pro 69%
Segoe UI 65%
BBC Reith Sans 64%
Verdana 64%
Red Hat Text 62%
Atkinson Hyperlegible 62%
Worst:
Lexie Readable 39%
Sylexiad Sans 34%
Comic Sans 22%
Dyslexie 22%
Open Dyslexic 12%
Video introduction for The Waiting Chair Project
Hertz Nazaire - interview
Hertz discussing how he’s not able to read the forms due to the pain and discomfort during a crisis
Transcript
Most of the time, or regular vision, a regular warrior would would 2020 vision is not gonna be able to read your form because they're grant grunting they're squinting there, there are crying.
They've had a rough eight hours. Normally we wait eight or so hours just to know that this is actually a crisis that's not going to go away, because sometimes you have a crisis comes on, you take two Tylenol extra weight, four hours, it goes away you
It goes away you start feeling better and you don't have to go in, waited hours. It doesn't go away.
Now you have to face the music now you have to go and so are normal sickle cell warrior, Dan probably waited eight or more hours before they got their paint taken care of.
So they've already been through hell and back.
So form is the last thing they can probably focus on.
So there's gonna be a lot of difficulties for firms in the first place was. So normally, there's an advocate their parent or somebody else who is going to help you fill out those forms, or if you're alone, that form is not going to get filled, it's going to get get get filled by the nurse, who's asking the questions, and they're filling out the form for you and they ask you to sign it. You know, that's usually how it works.
This form should never be seen by the patient when they first arrive. This is a barrier to treatment, not a facilitator. Get me relief now, fill out the information later. Emergency contact for what? For life/death decisions or someone to be responsible if there’s a lack of payment.
Guarantor
This is a term Hertz was not familiar with and would create anxiety. It means the hospital is going to get paid and that is their primary interest. This could be written differently if presented to the patient. He thought this might be something the hospital agent was filling in.
The ideal patient form is completed after the person receives care. It should be specific to the condition, i.e. a form that is customized for Sickle Cell patients. This shows respect, belief, and preparedness for the disease.
People want to be treated better. They want to be respected for their self-advocacy, believed for their pain levels, and the seriousness of the crisis.
Not every person with SCD has the same symptoms, medical history, and experience with medication. The form needs to include this information, but in a way that is easy to complete by a family member or care taker.
What is beneficial for pain?
The most common SCD medications should be listed and identified as an allergy or effective treatment. There should be a section for other medications to be listed and their history, i.e. insulin for diabetes.
Symptoms should also be listed in a checklist format with an open text area. This will help the patient and medical team quickly identify the current crisis.
A pain scale is necessary (1-10) with an area for comments. Mental attitude (anxiety) scale.
Identify the type and regional variant of SCD: SS, SC, SB, SD, and SO. Also recognize not everyone with SCD is African-American. Is their variant associated with Africa, South Asia, South America, Bahrain...
Hertz said he would never fill in a form. A person experiencing a crisis is not in a state where they could read and fill out the form. They are in terrible pain, their eyes are watering, squinting, they may be curled up trying to remain motionless, doing whatever it takes to avoid additional pain.
The form would be completed by an advocate or hospital staff. The patient may have the best knowledge of their medication, medical history, and symptoms. So the form should use simple language for those who don’t know the terminology. Use checkboxes or selections instead of open text.
During a crisis, the simplest movements can generate enormous pain. The form will be completed by a caregiver, family member, nurse, or someone else. While the patient knows their body and health, the form needs to be designed for someone else.
Checkboxes allow the patient to answer simple questions and the notes allow the person to dictate additional information.
Sickle Cell Disease has historically been underfunded. Especially when compared to Cystic Fibrosis, which predominantly affects the white population.
SCD affects more people, approximately 3:1
From 2008 through 2018, federal funding was greater per person with CF compared with SCD: $2807 vs $812.
Foundation expenditures were greater for CF than for SCD : $7690 vs $102 .
Significantly more research articles : 1594 vs 926
US Food and Drug Administration drug approvals (4 vs 1) were found for CF compared with SCD, but the total number of clinical trials was similar 27.3 vs 23.8
Resource: Comparison of US Federal and Foundation Funding of Research for Sickle Cell Disease and Cystic Fibrosis and Factors Associated With Research Productivity | Adolescent Medicine | JAMA Network Open
If you met one person with autism, you’ve met one person with autism. Everyone that is neurodivergent is unique.
Dr Stephen Shore once said, “When you meet one person with Autism, you’ve met one person with Autism”. This is a popular quote that highlights how Autism is very diverse.
When you meet one person with Autism, you’ve met one person with Autism
Dr. Stephen Shore: This quote emphasizes that there is great diversity within the autism spectrum. While the commonalities of people on the autism spectrum include differences in communication, social interaction, sensory receptivity, and highly focused interests, it’s important to understand that the constellation of these characteristics blends together differently for each individual. This is why some on the spectrum are good at mathematics while other may be good in their arts, sports, or writing – just like the rest of humanity. Autism is an extension of the diversity found in the human gene pool.
Interview with Dr. Stephen Shore: Autism Advocate & on the Spectrum
UX Principles that include Cognitive Accessibility
Cognitive Accessibility User Research
Distraction Issue papers: https://w3c.github.io/coga/issue-papers/distractions.html
Making Content Usable for People with Cognitive and Learning Disabilities Making Content Usable for People with Cognitive and Learning Disabilities