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Accessibility metrics Accessibility Data Metrics and Reporting – Industry Best Practices
Accessible version: http://www.last-child.com/a11y-data-metrics/
Learn how top companies are tracking and graphing product accessibility progress and incorporating data from automated, manual, and user testing to create management dashboards.
Accessible version: http://www.last-child.com/a11y-data-metrics/
Learn how top companies are tracking and graphing product accessibility progress and incorporating data from automated, manual, and user testing to create management dashboards.
3.
Three Stages
1. Accessibility Management
Goals
2. State of the Industry
3. Solutions to fill gaps
4.
Current State
• Manual Testing and Evaluations
• Continual improvements
• Documentation
• Community Outreach
• Stakeholders
• Centralized Accessibility Leadership
5.
What we have
• Product database with evaluations, scores,
stakeholders, and documents
• Bug Tracking
• Scattered Employee Resources
• Centralized documentation
• Non-integrated automation
6.
What we need
• Dashboards to surface data and trends
• Connections between platforms
• Automation and unit testing for developers
• Shared test results
• Connected resources
• Support channel integration
7.
Future Goal
• Measurable lifecycle from tests/evaluation to
production
• Deep consumer feedback integration
• Diverse workforce with support channels
• Developer ownership of testing and solutions
• Product ownership of process and success
11.
Product Quality Metrics
• Issues by Priority – 77%
• Issues by WCAG category – 54%
• last time product had a manual evaluation – 46%
• Closed Captioning support – 38%
• Number of accessibility bugs opened per month/
year – 31%
12.
Priority Levels
• Impact on Customer
• Template / Module / Unique
• Density of Issues
• High Traffic, Key Flows
14.
Company Metrics
•AODA compliance – 55%
•Number of media inquiries about product/company
accessibility – 45%
•Conference talks by employees on accessibility – 45%
•Product VPAT Coverage – 45%
•Compliance towards 21st Century Communications Act
(CVAA) – 36%
17.
Customer Metrics
•Usability participants with a disability – 63%
•Feedback via customer support – 50%
•Usability activities, including user personas,
with disabilities – 38%
•Customer support calls - 38%
•Tickets filed by customer support – 38%
29.
JIRA Queries
• labels = accessibility
• labels=accessibility and status=Open
• labels=accessibility and status = blocked
• labels=accessibility and status=Closed and
resolved > “-4w”