The document outlines key performance indicators (KPIs) and risks associated with incident detection, response, resolution, documentation, communication, analysis, and regulatory compliance in incident management. It highlights issues such as delayed detection, misclassification, slow response times, incomplete documentation, and high costs of handling incidents. Emphasis is placed on the need for efficient incident response processes to minimize security incidents' impact.

1. Incident Detection
1. Incident Detection Time
2. True Positive Rate
1. Delayed or missed incident detection
2. High false positive alerts
Incident
Classification
3. Incident Categorization Accuracy
4. Incident Severity Assessment
3. Misclassification of incidents
4. Underestimation of incident severity
Incident Response
Time
5. Time to Acknowledge Incident
6. Time to Mobilize Response Team
5. Delayed acknowledgment of incidents
6. Slow response team mobilization
Incident Resolution
7. Mean Time to Resolve (MTTR)
8. Incident Containment Effectiveness
7. Prolonged incident resolution time
8. Escalation of incidents
Incident
Documentation
9. Incident Documentation
Completeness
10. Evidence Preservation
9. Incomplete or missing incident reports
10. Loss or tampering of evidence
Stakeholder
Communication
11. Stakeholder Notification Timeliness
12. Communication Effectiveness
11. Delays in notifying stakeholders
12. Miscommunication or lack of clarity
Incident Analysis
and Learning
13. Post-Incident Analysis
14. Knowledge Sharing
13. Insufficient post-incident analysis
14. Lack of knowledge sharing and
Regulatory
Compliance
15. Regulatory Reporting Compliance
16. Audit Trail Accuracy
15. Non-compliance with incident
16. Missing or tampered audit logs
Incident Handling
Efficiency
17. Incident Handling Cost Efficiency
17. High costs associated with incident
response
Training and
Awareness
18. Incident Response Training
19. Policy Acknowledgment
18. Lack of awareness in incident
19. Policy non-compliance by employees
Category KPIs KRIs
Incident Response KPIs and KRIs
Measure the efficiency and risks of incident response processes to minimize the impact of
security incidents.