The document discusses room service in hotels. It defines room service as a service where guests can order food and drinks that will be delivered to their hotel room. It describes the process of placing a room service order by phone, including greeting the guest, taking their room number and order details, repeating the order back, and confirming delivery details. The document provides a sample script of a room service phone conversation to demonstrate how attendants should handle room service calls.

2. Room Service – Also known as “in-room dining”, one of the offered
services in the hotel where the guest orders will be delivered to
their rooms.
Credit Card – A small plastic card issued by a bank, allow the
holder to purchase goods and service on credit.
Trolley - Used in serving guest orders or used in delivering foods to
the rooms
Cutlery – Are the materials used in dinning, like dinner knife, dinner
fork.
Bill Folder – It is where the bill and the payment of the guest are
being put.

3. Have you tried to check in a hotel and restaurant? Where you
simply stay in the room and when you just wait for the waiter or
FBS A serve you for your request? That type of service is what we
call a room service.

4. also known as “In- room dining”, one of the offered services in the
hotel where the guests orders will be delivered to their rooms.
Room Service
• The room service is one of the highlights in the food and
beverages services because guests are given the chances to
enjoy consuming their food while staying in the hotel room which
is or that consider as a unique service in the hotel and
restaurant.

5. 5
• Room service is also advantage to the guests
because they save their time and effort in going to
the dining area especially those who have a busy
schedule.
• To explore more about room service, learn about
the sequence of the room service telephone
conversation, the first step in the room service. This
is the indication that room service is requested.

6. The first thing to take up a room service is to have
a call to the receptionist where the guest have to
make the first move for any request.
• The receptionist will follow for more inquiries
regarding the guest’s orders and request.
• The receptionist must make it sure that they get
the correct information and must accommodate
the guest in a warm and pleasant manners.

7. This is the flow in taking up the room service
through telephone conversation.
A. ROOM SERVICE TELEPHONE
CONVERSATION:
• Answer the telephone on the first ring.
• State room service department and greet the
caller
• Get the caller’s: a. Room Number b. Full name
of the caller
• Take the order of the customer (the customer will
instantly state hid order base from the menu in
the room.)

8. This is the flow in taking up the room service
through telephone conversation.
A. ROOM SERVICE TELEPHONE
CONVERSATION:
• Listen and write the order of the guest
• Do the suggestive selling
• Repeat the order and confirm for the finalization.
• Ask the guest for the time of delivery of the food
and how the guest wanted to settle his/her bill (is
it in cash, credit card or charge to the account.)
• Thank you & bid goodbye

9. Read and understand the sample script of the room service
attendant on how it is done. Familiarize the procedure, making
sure to speak clearly and fluently to make it understandable to
the guest

10. Room Service Telephone Conversation Script
Attendant: Hello, good morning room service department. This
is (NAME) speaking. How many I help you?
Guest: Good morning. Can I order for my breakfast?
Attendant: Yes, ma’am/ sir. But before that may I know who’s
in the line and your number please? Or your complete name
and your room number please.
Guest: I am (NAME) and my room number is 143.
Attendant: Ma’am, we have 3 types of breakfast: Continental,
Traditional and American breakfast. What would you prefer
maám?
Guest: Traditional Breakfast

11. Room Service Telephone Conversation Script
Attendant: In traditional breakfast, we offer 2 types of main
course. We have pork adobo with 1 cup of rice and fried chicken
with 1 cup of rice. Which one would you like to have ma’am/
sir?
Guest: Pork Adobo
Attendant: We offer fresh fruits, ma’am/ sir. Would you like to
have 2 slices of mango, 2 slices of melon or 1 piece of banana?
Guest: 2 slices of mango
Attendant: We also offer fresh juice. Would you like Fresh
Mango juice or pineapple juice?
Guest: Mango Juice

12. Room Service Telephone Conversation Script
Attendant: For the bread ma’am/ sir, would you like to have a
butter or cheese bread?
Guest: Cheese bread.
Attendant; How about coffee ma’am/ sir, we have latte, black
coffee and cappuccino.
Guest: Latte please.
Attendant: Ok ma’am /sir. What time would you like your foods
to be delivered ma’am/ sir?
Guest: At exactly 8:00 in the morning.
Attendant: Alright ma’am /sir. I will repeat the details of your
order. You ordered traditional breakfast and it consists of 1 cup
of rice with pork adobo, 2 slices of mango, mango juice, cheese
bread and latte. It will be delivered in your room at exactly 8:00
am. Did I get your order right ma’am/ sir?

13. Room Service Telephone Conversation Script
Guest: Yes, that is correct.
Attendant: By the way ma’am/ sir, in what way would you like
to settle your bill? Is it in cash, credit card or charge to your
room?
Guest: Charge to my room.
Attendant: Alright ma’am/ sir. Is there anything else you need
ma’am/ sir?
Guest: No. / None so far.
Attendant: Ok ma’am /sir. Thank you so much for calling and if
you have some inquiries don’t hesitate to call (NAME OF
HOTEL, ROOM SERVICE DEPARTMENT). Have a nice day!