The document discusses improving mobile library services. It covers:
1) Today's mobile landscape with over half of internet time spent on mobile devices globally and in North America.
2) Mobile user behavior including more mobile-only usage, heavier data usage driven by 4G, increased video traffic, and growing digital media consumption across platforms.
3) Ways for libraries to improve their mobile services including responsive web design to accommodate different screens and providing full services and content on mobile as users expect comparable experiences to desktop.
Emerging Technologies for Libraries and Librarians, 2013Jennifer Baxmeyer
Slides from a presentation given to students in Professor Andrew P. Jackson's "Organization and Management: Public Libraries" class in the Graduate School of Library and Information Studies at Queens College in Queens, NY.
Emerging Technologies for Libraries and Librarians, 2013Jennifer Baxmeyer
Slides from a presentation given to students in Professor Andrew P. Jackson's "Organization and Management: Public Libraries" class in the Graduate School of Library and Information Studies at Queens College in Queens, NY.
An update on academic library take-up of Web 2.0 and how this affects our conception and delivery of information literacy. Presented at "Web 2.0 untangled : reaching our users with new technologies" at Wolfson College, Oxford, 24 Nov.2010.
As the volume of free internet resources continue to grow exponentially there are opportunities for stakeholders in education – parents, teachers, administrators and policy makers - to facilitate community access to this e-content. This presentation focuses on free social media tools, mobile apps and other innovative technologies which have been adopted by educators in 21st century global communities. Attendees will learn about the latest trends in cloud storage, crowdfunding, ebooks, makerspaces, MOOCs, news aggregation, photo/video sharing, self-publishing, social networking, bookmarking, video conferencing, visualization services and augmented reality. The goal – to promote ‘Tech Tools’ which can be easily integrated into the home and working environment.
I CAN DO IT ALL BY MYSELF: : Exploring new roles for libraries and mediating ...Bohyun Kim
Presentation given at the American Library Association Annual Conference, Anaheim, CA. June 23, 2012.
Speaker: Bohyun Kim, Digital Access Librarian, Florida International University
Speaker: Jason Clark, Head of Digital Access and Web Services, Montana State University Libraries
Speaker: Patrick T. Colegrove, Head, DeLaMare Science & Engineering Library, University of Nevada, Reno
More program details: http://ala12.scheduler.ala.org/m/node/806
Overview for librarians seeking to understand and measure the use of social media in their libraries : delivered at Online Conference, London Olympia, 1 Dec. 2010.
Online Northwest 2014 Lightening Talk on Mobile in Libraries - by Laura Zeigen, OHSU and Robin Ashford, GFU - slide notes are available here: https://docs.google.com/document/d/12J1u0cmMWgY7K6XuYmcGbOjaFi0i0flglTIekNQ04q4/edit?usp=sharing
Implications of a Mobile Computing World for Academic Libraries and Their UsersRobin M. Ashford, MSLIS
2013 Snezek Library Leadership Institute - Westmont College, Santa Barbara, CA, USA - July 19, 2013 - Co-presented with GFU Dean of Libraries, Merrill Johnson.
Teaching with Technology: Social Media Tools and Mobile Apps for Secondary S...Cheryl Peltier-Davis
There is significant value in using Social Media and Mobile Apps in education. Within this area, social media tools such as Facebook, LinkedIn, Twitter and WordPress share a common usage in supporting communication, collaboration, news aggregation, teaching, learning and knowledge sharing. This workshop highlights some of the core competencies (professional and personal) required for teachers to function effectively in a technologically driven environment and introduces social media tools and mobile apps that can be easily adopted and adapted (‘mashed up’) in the classroom. The goal is to share a toolkit of free online resources with secondary school teachers who are willing to use emerging technologies to engage their students in the classroom.
2013 Brookdale Community College Scholars Daykparr4
An update to the home campus community on E-MATE, E-books and Mobile Apps for Technician Education, a project supported by the National Science Foundation under Grant No. 1205113.
Exploring Machine Learning for Libraries and Archives: Present and FutureBohyun Kim
A conference presentation given by Bohyun Kim, Chief Technology Officer & Professor, University of Rhode Island Libraries, USA for the Bite-sized Internet Librarian International 2021 on September 22, 2021.
2013 High Impact Technology Exchange Conferencekparr4
Session presentation July 2013 HI-TEC Conference, Austin, TX. E-MATE, E-books and Mobile Apps for Technician Education, a project supported by the National Science Foundation under Grant No. 1205113.
Applying Gamification to Higher Education and LibrariesBohyun Kim
Florida Virtual Campus -Talking Tech Webcast Series on Oct 10, 2013 by Bohyun Kim, Digital Access Librarian,Florida International University Medical Library.
An update on academic library take-up of Web 2.0 and how this affects our conception and delivery of information literacy. Presented at "Web 2.0 untangled : reaching our users with new technologies" at Wolfson College, Oxford, 24 Nov.2010.
As the volume of free internet resources continue to grow exponentially there are opportunities for stakeholders in education – parents, teachers, administrators and policy makers - to facilitate community access to this e-content. This presentation focuses on free social media tools, mobile apps and other innovative technologies which have been adopted by educators in 21st century global communities. Attendees will learn about the latest trends in cloud storage, crowdfunding, ebooks, makerspaces, MOOCs, news aggregation, photo/video sharing, self-publishing, social networking, bookmarking, video conferencing, visualization services and augmented reality. The goal – to promote ‘Tech Tools’ which can be easily integrated into the home and working environment.
I CAN DO IT ALL BY MYSELF: : Exploring new roles for libraries and mediating ...Bohyun Kim
Presentation given at the American Library Association Annual Conference, Anaheim, CA. June 23, 2012.
Speaker: Bohyun Kim, Digital Access Librarian, Florida International University
Speaker: Jason Clark, Head of Digital Access and Web Services, Montana State University Libraries
Speaker: Patrick T. Colegrove, Head, DeLaMare Science & Engineering Library, University of Nevada, Reno
More program details: http://ala12.scheduler.ala.org/m/node/806
Overview for librarians seeking to understand and measure the use of social media in their libraries : delivered at Online Conference, London Olympia, 1 Dec. 2010.
Online Northwest 2014 Lightening Talk on Mobile in Libraries - by Laura Zeigen, OHSU and Robin Ashford, GFU - slide notes are available here: https://docs.google.com/document/d/12J1u0cmMWgY7K6XuYmcGbOjaFi0i0flglTIekNQ04q4/edit?usp=sharing
Implications of a Mobile Computing World for Academic Libraries and Their UsersRobin M. Ashford, MSLIS
2013 Snezek Library Leadership Institute - Westmont College, Santa Barbara, CA, USA - July 19, 2013 - Co-presented with GFU Dean of Libraries, Merrill Johnson.
Teaching with Technology: Social Media Tools and Mobile Apps for Secondary S...Cheryl Peltier-Davis
There is significant value in using Social Media and Mobile Apps in education. Within this area, social media tools such as Facebook, LinkedIn, Twitter and WordPress share a common usage in supporting communication, collaboration, news aggregation, teaching, learning and knowledge sharing. This workshop highlights some of the core competencies (professional and personal) required for teachers to function effectively in a technologically driven environment and introduces social media tools and mobile apps that can be easily adopted and adapted (‘mashed up’) in the classroom. The goal is to share a toolkit of free online resources with secondary school teachers who are willing to use emerging technologies to engage their students in the classroom.
2013 Brookdale Community College Scholars Daykparr4
An update to the home campus community on E-MATE, E-books and Mobile Apps for Technician Education, a project supported by the National Science Foundation under Grant No. 1205113.
Exploring Machine Learning for Libraries and Archives: Present and FutureBohyun Kim
A conference presentation given by Bohyun Kim, Chief Technology Officer & Professor, University of Rhode Island Libraries, USA for the Bite-sized Internet Librarian International 2021 on September 22, 2021.
2013 High Impact Technology Exchange Conferencekparr4
Session presentation July 2013 HI-TEC Conference, Austin, TX. E-MATE, E-books and Mobile Apps for Technician Education, a project supported by the National Science Foundation under Grant No. 1205113.
Applying Gamification to Higher Education and LibrariesBohyun Kim
Florida Virtual Campus -Talking Tech Webcast Series on Oct 10, 2013 by Bohyun Kim, Digital Access Librarian,Florida International University Medical Library.
Abstract: Implementation of Information & Communication Technology has changed t he way people
access and communication information. Users want easy and instant access to relevant information.
So putting pressure on library professionals to think out of the box for meeting their information
needs. Application of mobile phones to provide library and information services are significant step in
this direction. The development of mobile technology has resulted in shifting the academic
environment from traditional to mobile learning setting. This paper high-light the assumption of
mobile technology in library services, its purpose, literature review various devices, advantages,
disadvantages and prerequisites for implementing mobile based services etc.
Mobile tools and services continue to be a dominant force that is changing the way libraries and their users access and use information. Learn ways that libraries can improve their mobile connection with their users, from creating accessible information to loaning hotspots and more. Don’t disappoint your mobile users! Join Chad as he highlights at least 5 ways to provide stellar mobile library services today.
Presented as a webcast for Western New York Library Resources Council on April 6, 2011.
Presented as a webcast for METRO on Aug 16, 2010.
Given as a webinar for Nylink Feb 19, 2010.
Presented at the Long Island Library Resources Council November 16, 2009.
Presented at the Law Library Association of Greater New York (LLAGNY) on May 1, 2009.
Previous version presented at NEASIS&T Mobile Mania, November 5, 2008.
What does the future look like? Is it a dark space where we’re suffering from varying degrees of techamphetamine or are we heading towards a Utopian fantasy of abundance and harmony?
Understanding that our basic human needs and wants barely change, we explore the future state of a range of topics; from our need for physical sustenance through to our age-long fascination of transcending the limitations of our biology.
Looking at the future from a human perspective, our potential for greatness is teetering on a fine line between darkness and hope. We’re banking on the latter.
Mobile-First SEO - The Marketers Edition #3XEDigitalAleyda Solís
How to target your SEO process to a reality of more people searching on mobile devices than desktop and an upcoming mobile first Google index? Check it out.
Presentation by Amy Gahran to the Knight Digital Media Center's Mobile Symposium, held April 2011 at the journalism schools of the Univ. of Nebraska (Lincoln) and the Univ. of Montana (Missoula).
Audience: editors, managers, and staff of news organizations from around each state, and faculty from the communications schools (journalism and advertising) at both universities.
I spoke about “Transparent Tech Trends of 2012” for the Indiana Library Federation’s Reference Division Conference (with its conference theme of Tech Trends in Libraries: Seeing the Forest for the Trees.) on August 7, 2012 at the Noblesville Branch of the Hamilton East Public Library in Indianapolis, Indiana.
According to the Pew Research Center's Cell Internet Use 2013 survey, 57% of all American adults use their cell phone to access the Internet or use e-mail. The International Data Corporation projects that tablets will outsell PCs overall by 2015. It is very likely that an increasing percentage of the visits to your business or practice website are originating from a mobile device. How can you build a web presence that meets the needs of all of your site visitors without breaking your budget? Learn about the latest trends in web development to answer that question.
The use of Mobile technology in the workplace is increasing rapidly. As businesses adopt the latest gadgets, research into the effects of working in a 'wired' world also suggest using caution and setting usage guidelines.
Are you interested in learning more about mobile marketing? If so, then this mobile marketing SlideShare deck is for you. It was compiled by Jamie Turner from the 60 Second Marketer and Jeanne Hopkins while she was at HubSpot.
Here are just some of the amazing facts you'll learn in this SlideShare deck:
• 91% of adults have their mobile devices within arm's reach 24/7
• 25% of Americans only use mobile devices to access the internet
• There are 5 times as many cell phones in the world as there are PCs
If you're interested in learning more about mobile marketing, this deck is for you.
This is the fifteenth in a series of presentations using statistics and stories to show how the media world is evolving from day to day.
By Dan Calladine - Aegis Media
dan[dot]calladine[at]aemedia[dot]com
Assignment 2 task 1 Evolution of digital marketingPetraSomogyvari
The Evolution of Digital Marketing
1, Access to the Internet, 2, Digital devices used by audiences, 3, How consumers search for information, 4, What consumers buy online, 5, Online video consumption 6, Consumer trends 7, Trends
Speed really matters on the mobile web, but how fast your website feels, the perception of speed is just as important. If we balance real speed and perceived speed as you design your website, and you’ll have a winning combination!
In this talk at TechFest Bucharest 2018, I talked about Progressive Web Apps and the future of Mobile Web development.
Similar to Improving Your Library's Mobile Services (20)
Practical Considerations for Open InfrastructureBohyun Kim
A conference presentation "Practical Considerations for Open Infrastructure" given by Bohyun Kim, CTO and Associate Professor, University of Rhode Island Libraries, at the NISO virtual conference: Community Owned Infrastructure: Partnerships & Collaboration, on March 24 2021. https://www.niso.org/events/2021/03/community-owned-infrastructure-partnerships-collaboration
DELNET (Developing Library Network) Annual Lecture, given by Bohyun Kim, CTO and Associate Professor, University of Rhode Island Libraries, at the 23rd National Convention on Knowledge, Library and Information Networking (NACLIN), Online(/India), Sep. 23, 2020. http://www.naclin.org/
The Potential and Challenges of Today's AIBohyun Kim
A preconference presentation given by Bohyun Kim, CTO and Associate Professor, University of Rhode Island Libraries, at the NISO Plus Conference at Baltimore, MD on February 23, 2020.
Robots: What Could Go Wrong? What Could Go Right? Bohyun Kim
A presentation given at the ALA Midwinter Conference, Philadelphia, PA. Jan. 26, 2020 by Bohyun Kim, CTO/Associate Professor at the University of Rhode Island Libraries.
The NFAIS Foresight Webinar - Artificial Intelligence: Weighing the Value for the Information Community, given by Bohyun Kim.
https://www.niso.org/events/2019/09/nfais-foresight-artificial-intelligence-weighing-value-information-community
Machine Intelligence and Moral Decision-MakingBohyun Kim
A presentation given at the IMLS project of "Libraries Facilitating Cross-disciplinary Research," DC Workshop, Washington D.C., May 31, 2019 by Bohyun Kim, CTO, University of Rhode Island Libraries.
Taking on a New Leadership Challenge: Student-Focused Learning in Artificial ...Bohyun Kim
A conference talk given at the Internet Librarian International, London, UK. October 16, 2018 by Bohyun Kim, Chief Technology Officer & Associate Professor at the University of Rhode Island Libraries, USA.
Moving Forward with Digital Disruption: A Right MindsetBohyun Kim
A keynote presented at the MentorNJ In-Person Networking Event 2018 organized by LibraryLinkNJ -The New Jersey Library Cooperative, held at Monroe Township, NJ. on October 5, 2018.
http://librarylinknj.org/MentorNJ/programs/networking-event-2018
Blockchain Overview: Possibilities and IssuesBohyun Kim
Slides for the opening panel discussion given at the Blockchain National Forum, San Jose, CA., August 6, 2018, by Bohyun Kim - https://ischoolblogs.sjsu.edu/blockchains/national-forum/
AI Lab at a Library? Why Artificial Intelligence Matters & What Libraries Can DoBohyun Kim
A talk given at the American Libraries Association Annual Conference, June 25, 2018 by Bohyun Kim, Chief Technology Officer, University of Rhode Island Libraries.
From Virtual Reality to Blockchain: Current and Emerging Tech TrendsBohyun Kim
Webinar given for the LibraryLinkNJ, The New Jersey Library Cooperative on May 8, 2018. http://librarylinknj.org/
CC-BY-NC 4.0
[https://creativecommons.org/licenses/by-nc/4.0/]
Innovating Together: the UX of DiscoveryBohyun Kim
A keynote given at the IFLA 83rd World Library and Information Congress Joint Satellite Conference by RIS & IT Section, Warsaw, Poland. August 16-17, 2017. http://libapps.libraries.uc.edu/sites/ifla-riss-its-satelite/
Cleaning Up the Mess: Modernizing Your Dev Team’s Outdated WorkflowBohyun Kim
A talk given at the 2017 ALA (American Library Association) Annual Conference, Chicago, June 25, 2017. Presenters: Bohyun Kim, Associate Director for Library Applications and Knowledge Systems, Brad Gerhart, Web Developer, Zak Burke, Senior Web Developer from
University of Maryland, Baltimore - Health Sciences and Human Services Library.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
Improving Your Library's Mobile Services
1. Improving Your Library’s
Mobile Services
Bohyun Kim
Associate Director for Library Applications and Knowledge Systems,
University of Maryland, Baltimore, Health Sciences and Human Services Library
http://bohynkim.net | Twitter: @bohyunkim
ALA Workshop on April 27, 2016
2. What We Will Cover Today
1. Today’s mobile landscape
2. Mobile user behavior
3. Library’s mobile websites from 2007 to 2016
4. Responsive web design
5. Ways to improve your library’s mobile services
#alamobile
3. 1. Today’s Mobile Landscape
Source: GSMA, “The Mobile Economy 2015” http://www.gsmamobileeconomy.com/
4. In 2016 Worldwide
“Global Feature Phone and Smartphone Shipments 2008-2020,” Statista, accessed April 18, 2016,
http://www.statista.com/statistics/225321/global-feature-phone-and-smartphone-shipment-forecast/.
5. In 2016 North America
Senior Vice President and BCG, “Northern American Feature Phone and Smartphone Shipments 2008-
2020,” Statista, accessed April 18, 2016, http://www.statista.com/statistics/225371/feature-phone-and-
smartphone-shipment-forecast-in-north-america/.
6. Source: GSMA, “The Mobile Economy North America 2015”
http://gsmamobileeconomy.com/northamerica/, 2015.
7. comScore, “2016 US Cross Platform Future in Focus”
https://www.comscore.com/Insights/Presentations-and-Whitepapers/2016/2016-US-Cross-
Platform-Future-in-Focus, 2016.
U.S.
8. U.S.
comScore, “2016 US Cross Platform Future in Focus”
https://www.comscore.com/Insights/Presentations-and-Whitepapers/2016/2016-US-Cross-
Platform-Future-in-Focus, 2016.
9. Back in 2013: 37 percent of our Internet
time was spent on mobile.
ComScore, 2013 Mobile Future in Focus, white paper (Reston, VA: comscore, February 2013), 12,
http://www.comscore.com/Insights/presentations_and_Whitepapers/2013/2013_Mobile_Future_in_Focus.
10. Now: 65 percent of our Internet time is
spent on mobile.
35
65
11. comScore, “2016 US Cross Platform Future in Focus”
https://www.comscore.com/Insights/Presentations-and-Whitepapers/2016/2016-US-Cross-
Platform-Future-in-Focus, 2016.
12. The Significance of the Mobile Web
“The mobile Web is no longer an inferior or a
complementary means of accessing the Web. It is a
competitor to the desktop Web and will soon be accessed
by more people than the desktop Web. The mobile Web has
now surpassed the desktop Web as the most used digital
platform. Considering this situation, offering only a basic set
of information and features on the mobile Web is no longer
a viable strategy.” (p.13)
Bohyun Kim, The Library Mobile Experience: Practices and User Expectations, Library
Technology Report 49(6), ALA TechSource, 2013.
13. 2. Mobile User Behavior
https://www.flickr.com/photos/esthervargasc/9657863733/
14. comScore, “The 2016 US Cross Platform Future in Focus,”
https://www.comscore.com/Insights/Presentations-and-Whitepapers/2016/2016-US-Cross-
Platform-Future-in-Focus, 2016.
U.S.
15. (a) More Mobile-only & Multi-platform
Users
Mobile-only internet usage is becoming more prevalent,
driven largely by the 21 percent of Millennials who are no
longer using desktop computers to go online.
More than 3/4ths of all digital consumers (age 18+) are now
using both desktop and mobile platforms to access the
internet, up from 68 percent a year ago.
Meanwhile, the 55-years-and-older consumer segment is
actually the fastest growing faction of mobile users.
comScore, “The 2015 US Digital Future in Focus,”
https://www.comscore.com/Insights/Presentations-and-Whitepapers/2015/2015-US-Digital-
Future-in-Focus, 2015.
16. (b) Heavier Mobile Data Usage Driven by
Ubiquitous 4G Connection
Source: GSMA, “The Mobile Economy North America 2015”
http://gsmamobileeconomy.com/northamerica/, 2015.
17. (c) Increase in Mobile Traffic from Video
Cisco forecasts that total mobile traffic driven by video will
grow nine times between 2014 and 2019, or at a 54% CAGR
(compound annual growth rate).
As a proportion of traffic, video will increase to 75% of total
data in 2019, compared to 60% in 2014.
Source: GSMA, “The Mobile Economy 2015” http://www.gsmamobileeconomy.com/
18. comScore, “Mobile Internet Usage Skyrockets in Past 4 Years to Overtake Desktop as Most Used Digital
Platform,” https://www.comscore.com/Insights/Blog/Mobile-Internet-Usage-Skyrockets-in-Past-4-Years-to-
Overtake-Desktop-as-Most-Used-Digital-Platform, 2015.
19. (d) Growing Digital Media Consumption as
a Whole
While most of the growth in digital media consumption over
2010-2014 has occurred on smartphones (up 394 percent)
and tablets (up 1,721 percent), these mobile platforms are not
eating into aggregate time spent on desktop.
Digital media consumption on the desktop platform has also
grown 37 percent since 2010.
Americans engage with screens during more occasions
throughout the day than ever before.
comScore, “The 2015 US Digital Future in Focus,”
https://www.comscore.com/Insights/Presentations-and-Whitepapers/2015/2015-US-Digital-
Future-in-Focus, 2015.
20. U.S.
comScore, “2016 US Cross Platform Future in Focus”
https://www.comscore.com/Insights/Presentations-and-Whitepapers/2016/2016-US-
Cross-Platform-Future-in-Focus, 2016
21. comScore, “The 2015 U.S. Mobile App Report,” https://www.comscore.com/Insights/Presentations-and-
Whitepapers/2015/The-2015-US-Mobile-App-Report, 2015
U.S.
22. U.S.
comScore, “2016 US Cross Platform Future in Focus” https://www.comscore.com/Insights/Presentations-
and-Whitepapers/2016/2016-US-Cross-Platform-Future-in-Focus, 2016
23. comScore, “2016 US Cross Platform Future in Focus”
https://www.comscore.com/Insights/Presentations-and-Whitepapers/2016/2016-US-
Cross-Platform-Future-in-Focus, 2016
24. Monica Anderson, “Technology Device Ownership: 2015,” Pew Research Center: Internet, Science & Tech, October 29, 2015,
http://www.pewinternet.org/2015/10/29/technology-device-ownership-2015/.
In the U.S.,
45% of all
Americans
now own a
tablet.
25. (e) Decline in the Ownership of Some
Digital Devices
Smartphones are transforming into all-purpose devices that can take the place of
specialized technology, such as music players, e-book readers and gaming devices.
This explains why those ages 18-29, ownership of MP3 players and computers has
declined by double digits in the past five years. In 2010, three-quarters of 18- to
29-year-olds owned an MP3 player; by 2015, only half (51%) had one.
There is a similar pattern with computer ownership. Today, 78% of adults under 30
own a laptop or desktop computer, compared with 88% who did so in 2010 .
Monica Anderson, “Technology Device Ownership: 2015,” Pew Research Center: Internet, Science & Tech, October
29, 2015, http://www.pewinternet.org/2015/10/29/technology-device-ownership-2015/.
26. Aaron Smith, “U.S. Smartphone Use in 2015,” Pew Research Center:
Internet, Science & Tech, April 1, 2015,
http://www.pewinternet.org/2015/04/01/us-smartphone-use-in-
2015/.
U.S.
27. (f) Are Mobile Users in a Rush?
Not always but they expect the mobile Web to be as fast and
usable as the desktop Web.
“People are turning to their smartphones more to utilize their
downtime than to meet some urgent need and users are not
always in a huge rush when they are using their
smartphones.” (p.11)
“People are willing to and actually do turn to their mobile
devices for a longer time than just a few minutes and for tasks
that can be complicated.” (p.12)
Bohyun Kim, The Library Mobile Experience: Practices and User Expectations, Library
Technology Report 49(6), ALA TechSource, 2013.
29. Categories of Mobile Use
Lookup/Find (urgent info, local): I need an answer to
something now – frequently related to my current location in
the world.
Explore/Play (bored, local): I have some time to kill and just
want a few idle time distractions.
Check In/Status (repeat/micro-tasking): Something important
to me keeps changing or updating and I want to stay on top
of it.
Edit/Create (urgent change/micro-tasking): I need to get
something done now that can’t wait.
Luke Wroblewski, Mobile First (New York: A Book Apart, 2011), p. 50.
30. Mobile Consumer Behavior
There’s a persistent myth that mobile users are always
distracted, on the go, “info snacking” in sessions of 10
seconds. That’s certainly part of the mobile experience, but
not the whole story. Mobile isn’t just “mobile”. It’s also the
couch, the kitchen, the three-hour layover, all places where we
have time and attention to spare. 42 percent of mobile users
say they use it for entertainment when they’re bored. Those
aren’t 10-second sessions. That means we shouldn’t design
only for stunted sessions or limited use cases.
Josh Clark, “Nielsen Is Wrong on Mobile,” .Net Magazine, April 12, 2012,
www.netmagazine.com/ opinions/nielsen-wrong-mobile.
31. The Second Screen
Stephan Marais, “The Rise of the Multi-Screen Phenomenon,” Mediavision, June 5, 2013,
http://www.mediavisioninteractive.com/blog/facts-and-figures/the-multi-screen-phenomenon/.
32. Mobile Device Use For a Prolonged Period
Danielle Bulger, “smartphone owners: A Ready and Willing Audience,” Compete Pulse blog, March 12,
2010, http://blog.compete.com/2010/03/12/smartphone-owners-a-ready-and-willing-audience.
33. Mobile First, Literally
Mobile has quickly
moved from being
just another way to
consume content to
a platform that helps
us accomplish more
all day, every day.
65
35
comScore, “Mobile Internet Usage Skyrockets in Past 4 Years to Overtake Desktop as Most Used
Digital Platform,” https://www.comscore.com/Insights/Blog/Mobile-Internet-Usage-Skyrockets-
in-Past-4-Years-to-Overtake-Desktop-as-Most-Used-Digital-Platform, 2015.
34. Don’t Dumb Things Down on Mobile
“There are, of course, differences based on mobile and
desktop usage patterns; but the core value of a web service
remains the same across both formats and beyond. In fact,
you’ll quickly find your customers will expect to do just about
everything (within reason) on mobile. Especially those who
primarily (or only) use their mobiles to get online. So don’t
dumb things down on mobile—focus on what really matters
most anywhere people can access your website.”
Luke Wroblewski, Mobile First (New York: A Book Apart, 2011), p. 22.
36. (g) We Spend More Time
with Our Smart-phone
than Our Partner.
While the average British
smartphone owner spends 97
minutes a day with their nearest
and dearest, they spend 119
minutes – just shy of two hours –
on their phones.
Mobile Life Report by O2/Samsung (2013),
http://news.o2.co.uk/?press-release=i-cant-talk-
dear-im-on-my-phone.
http://www.flickr.com/photos/smith/6267342711/
39. Share & Discuss in Chat!
Do you notice any interesting or new behavior by
mobile device users that can be relevant to libraries?
What is it & how is it relevant?
Any questions or comments for the presenter or
fellow workshop attendees so far?
40. 3. Library Mobile Websites
In the past, mobile-optimized websites were separate from
desktop websites and included limited information such as
the library’s hours, contact information, etc.
They were miniaturized versions of the full desktop websites
just for mobile device users.
Since then, most library websites have been redesigned to be
responsive, making separate mobile-optimized websites
obsolete.
41. Example of a Non-Responsive Website
http://library.harvard.edu/
54. Today’s Library Mobile Websites
There is no longer a substantial difference between a mobile
website and a desktop website.
Rather, one library website is served with the layout that
renders the site best on the platform of a user’s choice.
And that is achieved by making the library website responsive.
55. 4. Responsive Web Design (RWD)
A responsive website is the one that responds to and adjusts
itself to a different size of a device screen, on which the
website is viewed.
The term, “responsive web design,” has become popular from
the article that a web designer and developer Ethan
Marcottee wrote in 2010.
The goal of responsive web design is to make a web page
look equally well regardless of the screen size of a device.
Ethan Marcotte, “Responsive Web Design,” A List Apart, May 25, 2010,
http://alistapart.com/article/responsive-web-design.
56. RWD - Benefits
Offers the full content for mobile device users.
No need to locate the mobile version link or remember the
separate URL for the mobile version (if there is no auto-direct
in place).
Nor the hassle to toggle between the mobile site and the
desktop site.
The goal is to offer all library services available regardless of
the platform a patron is using, in a manner that is easy to
navigate and intuitive to use.
57. What Makes RWD Responsive?
A flexible, grid-based layout
Flexible images
Media queries
Always design for mobile first, and then for desktop.
58. Comparison
Bohyun Kim, The Library Mobile Experience: Practices and User Expectations, Library
Technology Report 49(6), ALA TechSource, 2013.
59. (i) RWD - Common Problem 1
An extremely long page
filled with too many
navigation items,
links, and more links.
61. (i) RWD - Common Problem 2
Responsive sites usually do not
give users an option to go back to
the full desktop website.
For those who are familiar with
the existing library website and
know exactly where to go and get
the information they want, the
automatic change in the website
layout on a small-screen device
can be disorienting and
confusing.
62.
63. Opt-out Option by Developers
Provide an option for mobile device users to opt out of responsive design by
removing or changing the viewport meta tag.
Examples: http://responsiveviewport.com/
http://fofwebdesign.co.uk/template/_testing/opt-out-rwd/index.php
“Should Users Be Forced into a Responsive Design (without the Ability to Opt
Out)?,” Stack Exchange - UX, May 1, 2012,
http://ux.stackexchange.com/questions/20824/should-users-be-forced-into-a-
responsive-design-without-the-ability-to-opt-out .
Chris Coyier, “Opt-Out Responsive Design?,” CSS-Tricks, September 12, 2012,
http://css-tricks.com/user-opt-out-responsive-design/.
BeverlyH, “Opting Out of Responsive Design (choosing desktop layouts on
mobile),” Dynamic Drive Blog, April 16, 2015,
http://www.dynamicdrive.com/forums/entry.php?310-Opting-Out-of-Responsive-
Design-%28choosing-desktop-layouts-on-mobile%29
64. Opt-out Option by Users
“How to Disable the Mobile Version of a Website on Your Phone”
http://www.howtogeek.com/176932/how-to-disable-the-mobile-version-of-a-website-on-your-
phone/
65. (i) RWD - Common Problem 3
Brad Frost, “Separate Mobile Website Vs. Responsive Website,” Smashing Magazine, August 22, 2012,
http://mobile.smashingmagazine.com/2012/08/22/separate-mobile-responsive-website-presidential-
smackdown/.
A typical page - 687 KB and
loaded in about 8.75 seconds.
A typical page - 4.2 MB and
took whopping 25 seconds to
load.
67. RWD Resources and Tools
Bootstrap
https://getbootstrap.com/
JQuery Mobile
https://jquerymobile.com/
Ethan Marcotte, “Responsive Web Design,” A List Apart, May 25, 2010,
http://alistapart.com/article/responsive-web-design
Matthew Reidsma, Responsive Web Design for Libraries: A LITA Guide,
American Library Association, 2014.
Matthew Reidsma, “Responsive Web Design for Libraries: Beyond the
Mobile Web,” in Mobile Library Services: Best Practices, ed. Charles
Harmon and Michael Messina (Lanham, MD: Scarecrow Press, 2013), 79–
94.
68. Share & Discuss in Chat!
Is your library mobile website and other related
library systems responsive?
If so, what are some of the issues your library is
experiencing in terms of providing good library
service to mobile device users in the library website
or beyond?
What are some of the projects your library is
planning for in order to address those issues?
69. 5. Improve Your Library’s Mobile Services
(a) Responsive Website
91. (r) Indoor Navigation
An app developed at the
University of Illinois at
Urbana-Champaign
provides location-based
recommendations using
the user’s mobile device
signal and beacons.
Source: James F. Hahn, “Indoor
Positioning Services & Location
Based Recommendations,” March
10, 2016, presented at the
Code4Lib 2016 Conference,
https://www.ideals.illinois.edu/han
dle/2142/89471.
94. Today’s Mobile Web
The mobile Web is now the most popular platform for
accessing the Web.
All tasks available in the desktop Web should be supported
on the mobile Web.
And more should be offered based upon the features only
available on the mobile device.
Improving library’s mobile services is now all about providing
better mobile user experience as a whole.
Focus on how mobile devices user can have the best user
experience inside a library building as well as in a library
website and associated systems.
95. A Wish-list from 2009
Being able to search the library catalog on the mobile device.
Request or place an item on hold from their phone.
Customizable options and personalized information from the library
regarding their library account and other services such as:
Contacted by text messaging when a requested library item was
available for pickup or when a material was nearing its due date.
Text message reminders about upcoming library appointments.
Being able to customize their mobile web experience such as:
Being able to pick their favorite databases or choose their own top
ten links to see on a mobile Website
A library building guide and an explanation of the call number system.
Text or have a live chat with a librarian about a research question or how
to cite a source.
Jamie Seeholzer and Joseph A. Salem, “Library on the Go: A Focus Group Study of the Mobile Web and the
Academic Library,” College & Research Libraries 72, no. 1 (2011), 15-19.
96. Mobile Access to Libraries Surges
Compared with Pew surveys from recent years, fewer Americans 16
and older reported visiting a library, bookmobile, or library website in
the last 12 months.
But, among those who have used a public library website, 50%
accessed it in the past 12 months using a mobile device such as a
tablet computer or smartphone – up from 39% in 2012.
John B. Horrigan, “Libraries at the Crossroads,” Pew Research Center: Internet, Science & Tech, September 15, 2015,
http://www.pewinternet.org/2015/09/15/libraries-at-the-crossroads/.
Andrew Albanese, “Pew Survey: Traditional Library Visits Dip; Mobile Access Surges,” PUblishers Weekly, September
15, 2015, http://www.publishersweekly.com/pw/by-topic/industry-news/libraries/article/68049-pew-survey-
traditional-library-visits-dip-mobile-access-surges.html
97. Library First, Mobile Second
http://www.germantracesnyc.org/
http://augmentedreality.miamioh.edu/portfolio-items/shelvar/
98. To Summarize,
RWD for library content, systems, and services
o The library website, catalog (OPAC), e-books &
audiobooks, full-text databases, articles, e-journal list, and
digital collections
o Authentication, ‘My account’ management, course
reserves, interlibrary loan, room/computer reservation,
chat reference for mobile users, etc.
Create and sustain great user experience for browsing,
checking out, and reading e-book/audiobooks on a mobile
device.
99. To Summarize, (continued)
Mobile device & Wi-Fi hotspot device lending service
Recommend and introduce useful apps for library users.
Develop native apps, if appropriate and possible.
Look out for new services for mobile users.
o Telepresence robot, mobile payment, indoor map, indoor
navigation, mobile notification text alerts, gamification,
etc.
Wireless coverage / charging station / more power outlets
Marketing and communication for mobile users