This document discusses managing organizational change through culture change. It notes that 80% of change efforts fail and emphasizes that change is difficult, requires recognition and acceptance, and is a process rather than a project. It identifies the eight elements of change and four elements of culture that must be addressed to successfully implement change. These include leadership, work processes, structure, learning, technology, communication, cooperation, and rewards. The document stresses that task-based change alone is not sufficient and that the cultural elements and foundation must be considered. It outlines a course to guide organizations through assessment, visioning, addressing resistance and implementing lasting change.

1. Improving Maintenance & Reliability
Through Culture Change

2. Why bother with
a course
dedicated to
managing the
process of
change
Copyright Stephen J. Thomas, LLC

3. Because you don’t want to be
part of the 80% of all related
change efforts that fail.
Copyright Stephen J. Thomas, LLC

4. Things About
Change That
You Need to
Know Before
You Begin
Copyright Stephen J. Thomas, LLC

5. #1
Change is
Difficult
“There is nothing more difficult to take in hand, more perilous to conduct,
or more uncertain in its success than to take the lead in the introduction
of a new order of things, because the innovator has for enemies, all of
those who have done well under the old conditions, and luke-warm
defenders in those who will do well under the new.”
Niccolo Machiavelli
Copyright Stephen J. Thomas, LLC

6. #2 -Recognition & Acceptance
There is No Magic Pill.
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7. #3- Change is NOT a Project
It is a Process
Project Process
Performance
End
No End
Beginning Beginning
Degradation
Time Time
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8. TASKS
#4 There is more
below the surface!
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9. The Components of Change
h
• Leadership
• Work process
• Structure
• Learning
Task-Based • Technology
• Values
Change • Communication
• Role models
• Cooperation
• Rites & rituals
• Recognition / Rewards
• Cultural
Infrastructure
Strategic Aspects
The Eight Elements of Change
Organizational Culture
Four Elements of Culture
Copyright Stephen J. Thomas, LLC

10. #5 You MUST Address the Culture
h
You need to understand what
culture change means
• Values
• Role models
Task-Based to address
You need
• Rites & rituals the elements of culture
Change
• Cultural
Infrastructure
and
You need to make certain that you
have cultural alignment
Organizational Culture
Four Elements of Culture
Copyright Stephen J. Thomas, LLC

11. #6 The Change Barrier
Change Barrier
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12. #7 Change is Generic
While the interpretation
of the elements may
differ based on
ethnicity they still
universally apply
Copyright Stephen J. Thomas, LLC

13. Important Take-Away….
Task based
change is only
as good as the
foundation on
which it is built
Copyright Stephen J. Thomas, LLC

14. Course Content
• The Basics
• The Eight Elements of Change
• The Four Elements Culture
• Vision of the Future
• Assessment and Focus Groups
• The Web of Change
• Change RCFA
• Goal Achievement Model
• Roadmap of Change
• Addressing Resistance
Copyright Stephen J. Thomas, LLC

15. Implementing Change in
Your Organization
It isn’t an easy trip, but it
is well worth the journey
Copyright Stephen J. Thomas, LLC

16. My Profile
• Education
– BS - Electrical Engineering
– Masters - Systems Engineering and
Organizational Dynamics
• Work Experience
– 40 years reliability / maintenance in the petrochemical
industry
– Staff and line management hands-on experience
– Project management – systems implementations
– Internal and external consulting
– Training – US, Canada, Latin America, Europe (2012)
– Seven books on change management and related subjects
Copyright Stephen J. Thomas, LLC