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IMPROVE YOUR FUNDRAISER IN 5 STEPS




                      1
About Us

Who is BiddingForGood?
Leading online auction solution for school and nonprofit fundraisers.

Who is Constant Contact?
Event Marketing tool has helped 30,000 small businesses and nonprofit
organizations hold successful events.




                                                2
Agenda
5 things you can do to improve your fundraiser

1. Foundation of feedback
     Using feedback for your fundraiser
     Why getting feedback is important
2. Ensure a strong turnout
       Tell your fundraiser story
       Promoting your fundraiser
       Good invitations cause interest and action
       Social media promotion
3. Supercharge your fundraiser through engagement
     Volunteers support the fundraiser
     Engage with social media at the fundraiser
4. Maximize financial impact
     Sponsorships for the fundraiser
     Increase your fundraiser revenue
5. Keep energy going
     Continue the relationship

                                                     3
FOUNDATION OF FEEDBACK




                   4
Using feedback for your fundraiser
Want specifics on how to be
the “Event of the Season”?
Don’t guess – take 2 minutes
to ASK!

What  kind of fundraiser are you
interested in?

How    do you hear about events?

With other fundraisers you’ve
attended, what made them
successful?

           Ask the uncomfortable         Include a link to a 2-
           question:                     minute survey in
           “What didn’t you like about   your regular email.
           our last fundraiser?”
                                                5
Why getting feedback is important

Retaining Current Supporters Is The Key To Success

 The Most Important Business Practices for Nonprofits:

     1. Retaining current supporters
     2. Managing relationships with supporters
         Source: 2010 State of the Nonprofit Industry Survey




   Loyal Supporters:                                                    For every $5.35 that
                                                                    organizations gained in gift
    − Cost less than new
                                                                   dollars in 2010, $5.54 was lost
    − More active and greater donations                            through donor attrition, for an
                                                                     average net loss of -1.9%.
    − Recruit supporters with positive
      word-of-mouth                                                    Source: 2011 Fundraising
                                                                      Effectiveness Project Report




                                                               6
ENSURE A STRONG TURNOUT




                   7
Tell your fundraiser story

Powerful way to connect with your donor community
  Tell donors what they want to know, not what you
    want them to know.
  What’s your face, who’s your champion?
  Volunteers are more likely to give; have a strong
    volunteer program.

 What Causes Disloyalty?
   The #1 reason existing donors stopped giving to a
   particular charity is that they no longer felt connected
   to the organization (57.7%)
  Source: 2008 Bank of America Survey




                                                        8
Promoting your fundraiser

            Email         Direct mail




         Word of mouth   Social Media




                               9
Why use email if you use direct mail?
Email is a powerful compliment to direct mail
     Increased communication = more informed
      and engaged supporters.
     Provides personalized/segmented
      messages.
     Measurement and tracking provides insights.
     Increase reach and raises awareness.

                                                    Email is cost-effective:
                                                              Direct Mail costs 20 TIMES as much as
           E-newsletters are the most                          email.
         important communication tool                         Every usable email address is worth
             for nonprofits in 2011,                           $12.78 in online giving.
                                                               Source: Convio 2011 Benchmark
         followed by website, direct mail,
                                                              Email ROI: $43.62 returned for every $1
           in-person events, Facebook,
                                                               spent.
              and media relations/PR.                         Source: Direct Marketing Association 2009
           Source: 2011 Nonprofit Marketing Guide




                                                        10
Good invitations cause interest and action

Do your invites do more than
 ask people to come?
Must have shareworthy content:
     –   Make it easy to support the cause
            Share button for posting social media
            “Forward to a Friend”-email
     –   Add list of upcoming events
     – Engage with video
     – List activities to improve attendance:
      Topics
      Lessons
      Speakers



  Today, 71% of the U.S. online audience watches
      video on the internet, and the number of
      streams consumed should more than double
      by 2013.    – Forrester Research

  Video in email can increase click-through rates by
      as much as three-hundred percent.
      – Forrester Research
                                                       11
Social Media promotion is…
Communicating to your social network

of fans, followers, and connections, using

Relevant and interesting content that is
shared, allowing you to

Reach and engage more people and

Increase attendance to your fundraiser!




                                             12
Why use social media?
 Use communications on social networks to create
  awareness and enthusiasm to attend!




What are the goals of promoting the event through social media?

   Increase attendance/ticket sales?
   Establish/increase donor engagement?
   Have supporters spread the organization’s message?


   Determine your own goals for your fundraiser in Social Media.

                                                13
What do you say?
Remember, you want to have a               Communication
 conversation on social media              What will the event be about?

                                           Who will be there?
    Communicate the details:              Why is the event important?
        What the event will be about
        How the fundraiser supports the     Conversation
         mission
                                             “Do not miss it!”
    Provide information to drive            “At this year’s event…”
     attendance.                             “Hear them speak…”

    Determine the social networks the       Like any topic, content is king,
     sponsors and speakers are active            so each post must be
     in, and ask them to help.                         compelling.


                                               14
Where do you say it?
Treat each network as unique
    Customize the message for the audience.
    Share fundraiser information on all social networks.
    Measure reach of each network.




                Create buzz about your fundraiser!

                                             15
When do you say it?

Stagger your content
   There are lots of great
     things about your
     fundraiser and you don’t
     want to say them all at
     once.
   Create a steady stream
     and share in Social Media.

    Promote the event on a schedule:
    Weekly
    The day before
    An hour before

                                       16
Registrants start the buzz about the event
 Ask registrants to share the event information. Jump start the word of
 mouth buzz around your event!




Once registered, attendees can spread the word about the event by sharing
on Facebook or Twitter.

Note: Facebook users have on average 130 friends*
*Facebook FAQ’s


                                                 17
SUPERCHARGE YOUR FUNDRAISER
THROUGH ENGAGEMENT




                    18
Recruiting volunteers

                   Assess your needs first
                        Where do you need help?

                        When do you need help?
                           Planning
                           Executing
                           Follow up

                        Showcase different needed
                         tasks -attract people with
                         different skill sets and interests.




                                19
Where to find volunteers
Recruiting your “Dream Team”:
     Locate from within your organization those who are:
         Passionate
         Concerned
         Engaged
         Excited
         Possess institutional knowledge


When you need outside assistance:
  Local colleges or universities.
  Social media.
  Local volunteer centers.
  Publish volunteer opportunities online.



                                             20
Volunteers support the fundraiser
                          Keep your volunteers engaged
                               Be prepared to have tasks
                                ready for volunteers.
                               Set realistic and achievable
                                goals for volunteers.


   Volunteers are people too!
      Shower them with appreciation
       at the fundraiser!
      Say thank you!




                                         21
Engage with social media at the fundraiser

Using Facebook during the event

   Use live updates to mention booth contests,
    fun activities and share pictures.

   In each post, share any links or materials of
    the guest speakers.

   Include pictures of any guest speakers or
    attendees. –Ask them to tag themselves.

   Encourage attendees to share or comment
    during the fundraiser on Facebook via
    mobile.




                                                    22
Engage with social media at the fundraiser

Using Twitter during the event
    Use #hashtag for the event.

    Encourage attendees to tweet about
     what they are experiencing during the
     event – use event #hashtag.
      –   People who are interested but not there
          can follow theTwitter feed.

    Encourage attendees to post photos
     and videos from mobile devices to
     Twitter with tools like Twitpic.




          Twitter has 165 Million Users –
             50% of them use Twitter
             Mobile. –Mashable.com, “Mobile
             by the Numbers”



                                                    23
During the fundraiser
 Consider using QR codes to keep the interaction going

 Use a QR code at the event to:
      Review a list of activities at the fundraiser.
      To have attendees make a donation right now.
      Watch a video featuring success of the organization.
      Access live Twitter stream focused on event #hashtag.

Wonder what is behind this QR Code?




                      How do I build? -http://bit.ly/
                      Add- .qr at end of shortened url   24
MAXIMIZE FINANCIAL IMPACT




                    25
Getting sponsorships for your fundraiser

Find potential sponsors for your fundraiser
  by looking at the following companies:

     That you know or have given support
      in the past?
     Where do your board members,
      vendors, or supporters work?
     Does a company have philanthropic
      and/or business agenda well-matched
      to your mission?
     Have their employees volunteered for
      your organization?




                                              26
Making the most of sponsorships

For sponsorship to be successful it has to be mutual beneficial
  Include the sponsor’s logo:
         On your event website.
         In your email invitation.
         In a banner or on a flier.


  Follow-up:
     Recognize them in an
      announcement during event.
     Thank them in your tweets.




                                       27
Increase Your Fundraiser Revenue
Why online fundraising auctions?
     Extend your fundraiser beyond one night.
     Expand your reach beyond fundraiser
      attendees.
     Friendly competition means more
      revenue.
     Branded auction website provides
      money-raising features:
         Pre-fundraiser promotion
         Sponsorship opportunities
         Cash donations
         Ticket sales
         Refer-a-friend



                                          28
Give more to get more

Offer your donors and sponsors


                      Socially
   Visibility to                                      Measurable
                    responsible     Clickable links
   a targeted                                         marketing
                       online           & logos
   community                                            data
                   advertisement



  Online auctions are a powerful bartering tool for more sponsorship
      dollars as well as item donations of greater value and quantity.




                                             29
KEEP ENERGY GOING




                    30
Continue the relationship
Use Social Media to nurture and grow the relationships
following the fundraiser.
■ Thank attendees, donors and
  sponsors.

■ Provide information about how the
  fundraiser helped the organization.

■ Share updates about how the
  organization helped those it serves.

■ Begin promotion for the next
  fundraiser.

■ Give participants a way to stay
  connected through the
  “Join Our Mailing List” link or
  social media sites.
                                         31
On Twitter:
@ctctevent
@bidding4good



FOLLOW US ON SOCIAL MEDIA


Facebook:
http://www.facebook.com/ctcteventmarketing
http://www.facebook.com/bidding4good

                               32
Get Started with social media


Go to www.socialquickstarter.com
and get help with:

   Social Media 101
   Facebook
   Twitter
   LinkedIn
   Blogs
   YouTube
   Location-based marketing




                                   33

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Improve your fundraiser in 5 steps

  • 1. IMPROVE YOUR FUNDRAISER IN 5 STEPS 1
  • 2. About Us Who is BiddingForGood? Leading online auction solution for school and nonprofit fundraisers. Who is Constant Contact? Event Marketing tool has helped 30,000 small businesses and nonprofit organizations hold successful events. 2
  • 3. Agenda 5 things you can do to improve your fundraiser 1. Foundation of feedback  Using feedback for your fundraiser  Why getting feedback is important 2. Ensure a strong turnout  Tell your fundraiser story  Promoting your fundraiser  Good invitations cause interest and action  Social media promotion 3. Supercharge your fundraiser through engagement  Volunteers support the fundraiser  Engage with social media at the fundraiser 4. Maximize financial impact  Sponsorships for the fundraiser  Increase your fundraiser revenue 5. Keep energy going  Continue the relationship 3
  • 5. Using feedback for your fundraiser Want specifics on how to be the “Event of the Season”? Don’t guess – take 2 minutes to ASK! What kind of fundraiser are you interested in? How do you hear about events? With other fundraisers you’ve attended, what made them successful? Ask the uncomfortable Include a link to a 2- question: minute survey in “What didn’t you like about your regular email. our last fundraiser?” 5
  • 6. Why getting feedback is important Retaining Current Supporters Is The Key To Success The Most Important Business Practices for Nonprofits: 1. Retaining current supporters 2. Managing relationships with supporters Source: 2010 State of the Nonprofit Industry Survey Loyal Supporters: For every $5.35 that organizations gained in gift − Cost less than new dollars in 2010, $5.54 was lost − More active and greater donations through donor attrition, for an average net loss of -1.9%. − Recruit supporters with positive word-of-mouth Source: 2011 Fundraising Effectiveness Project Report 6
  • 7. ENSURE A STRONG TURNOUT 7
  • 8. Tell your fundraiser story Powerful way to connect with your donor community  Tell donors what they want to know, not what you want them to know.  What’s your face, who’s your champion?  Volunteers are more likely to give; have a strong volunteer program. What Causes Disloyalty? The #1 reason existing donors stopped giving to a particular charity is that they no longer felt connected to the organization (57.7%) Source: 2008 Bank of America Survey 8
  • 9. Promoting your fundraiser Email Direct mail Word of mouth Social Media 9
  • 10. Why use email if you use direct mail? Email is a powerful compliment to direct mail  Increased communication = more informed and engaged supporters.  Provides personalized/segmented messages.  Measurement and tracking provides insights.  Increase reach and raises awareness. Email is cost-effective:  Direct Mail costs 20 TIMES as much as E-newsletters are the most email. important communication tool  Every usable email address is worth for nonprofits in 2011, $12.78 in online giving. Source: Convio 2011 Benchmark followed by website, direct mail,  Email ROI: $43.62 returned for every $1 in-person events, Facebook, spent. and media relations/PR. Source: Direct Marketing Association 2009 Source: 2011 Nonprofit Marketing Guide 10
  • 11. Good invitations cause interest and action Do your invites do more than ask people to come? Must have shareworthy content: – Make it easy to support the cause  Share button for posting social media  “Forward to a Friend”-email – Add list of upcoming events – Engage with video – List activities to improve attendance:  Topics  Lessons  Speakers Today, 71% of the U.S. online audience watches video on the internet, and the number of streams consumed should more than double by 2013. – Forrester Research Video in email can increase click-through rates by as much as three-hundred percent. – Forrester Research 11
  • 12. Social Media promotion is… Communicating to your social network of fans, followers, and connections, using Relevant and interesting content that is shared, allowing you to Reach and engage more people and Increase attendance to your fundraiser! 12
  • 13. Why use social media? Use communications on social networks to create awareness and enthusiasm to attend! What are the goals of promoting the event through social media?  Increase attendance/ticket sales?  Establish/increase donor engagement?  Have supporters spread the organization’s message? Determine your own goals for your fundraiser in Social Media. 13
  • 14. What do you say? Remember, you want to have a Communication conversation on social media What will the event be about? Who will be there?  Communicate the details: Why is the event important?  What the event will be about  How the fundraiser supports the Conversation mission “Do not miss it!”  Provide information to drive “At this year’s event…” attendance. “Hear them speak…”  Determine the social networks the Like any topic, content is king, sponsors and speakers are active so each post must be in, and ask them to help. compelling. 14
  • 15. Where do you say it? Treat each network as unique  Customize the message for the audience.  Share fundraiser information on all social networks.  Measure reach of each network. Create buzz about your fundraiser! 15
  • 16. When do you say it? Stagger your content  There are lots of great things about your fundraiser and you don’t want to say them all at once.  Create a steady stream and share in Social Media. Promote the event on a schedule: Weekly The day before An hour before 16
  • 17. Registrants start the buzz about the event Ask registrants to share the event information. Jump start the word of mouth buzz around your event! Once registered, attendees can spread the word about the event by sharing on Facebook or Twitter. Note: Facebook users have on average 130 friends* *Facebook FAQ’s 17
  • 19. Recruiting volunteers Assess your needs first  Where do you need help?  When do you need help?  Planning  Executing  Follow up  Showcase different needed tasks -attract people with different skill sets and interests. 19
  • 20. Where to find volunteers Recruiting your “Dream Team”:  Locate from within your organization those who are:  Passionate  Concerned  Engaged  Excited  Possess institutional knowledge When you need outside assistance:  Local colleges or universities.  Social media.  Local volunteer centers.  Publish volunteer opportunities online. 20
  • 21. Volunteers support the fundraiser Keep your volunteers engaged  Be prepared to have tasks ready for volunteers.  Set realistic and achievable goals for volunteers. Volunteers are people too!  Shower them with appreciation at the fundraiser!  Say thank you! 21
  • 22. Engage with social media at the fundraiser Using Facebook during the event  Use live updates to mention booth contests, fun activities and share pictures.  In each post, share any links or materials of the guest speakers.  Include pictures of any guest speakers or attendees. –Ask them to tag themselves.  Encourage attendees to share or comment during the fundraiser on Facebook via mobile. 22
  • 23. Engage with social media at the fundraiser Using Twitter during the event  Use #hashtag for the event.  Encourage attendees to tweet about what they are experiencing during the event – use event #hashtag. – People who are interested but not there can follow theTwitter feed.  Encourage attendees to post photos and videos from mobile devices to Twitter with tools like Twitpic. Twitter has 165 Million Users – 50% of them use Twitter Mobile. –Mashable.com, “Mobile by the Numbers” 23
  • 24. During the fundraiser Consider using QR codes to keep the interaction going Use a QR code at the event to:  Review a list of activities at the fundraiser.  To have attendees make a donation right now.  Watch a video featuring success of the organization.  Access live Twitter stream focused on event #hashtag. Wonder what is behind this QR Code? How do I build? -http://bit.ly/ Add- .qr at end of shortened url 24
  • 26. Getting sponsorships for your fundraiser Find potential sponsors for your fundraiser by looking at the following companies:  That you know or have given support in the past?  Where do your board members, vendors, or supporters work?  Does a company have philanthropic and/or business agenda well-matched to your mission?  Have their employees volunteered for your organization? 26
  • 27. Making the most of sponsorships For sponsorship to be successful it has to be mutual beneficial Include the sponsor’s logo:  On your event website.  In your email invitation.  In a banner or on a flier. Follow-up:  Recognize them in an announcement during event.  Thank them in your tweets. 27
  • 28. Increase Your Fundraiser Revenue Why online fundraising auctions?  Extend your fundraiser beyond one night.  Expand your reach beyond fundraiser attendees.  Friendly competition means more revenue.  Branded auction website provides money-raising features:  Pre-fundraiser promotion  Sponsorship opportunities  Cash donations  Ticket sales  Refer-a-friend 28
  • 29. Give more to get more Offer your donors and sponsors Socially Visibility to Measurable responsible Clickable links a targeted marketing online & logos community data advertisement Online auctions are a powerful bartering tool for more sponsorship dollars as well as item donations of greater value and quantity. 29
  • 31. Continue the relationship Use Social Media to nurture and grow the relationships following the fundraiser. ■ Thank attendees, donors and sponsors. ■ Provide information about how the fundraiser helped the organization. ■ Share updates about how the organization helped those it serves. ■ Begin promotion for the next fundraiser. ■ Give participants a way to stay connected through the “Join Our Mailing List” link or social media sites. 31
  • 32. On Twitter: @ctctevent @bidding4good FOLLOW US ON SOCIAL MEDIA Facebook: http://www.facebook.com/ctcteventmarketing http://www.facebook.com/bidding4good 32
  • 33. Get Started with social media Go to www.socialquickstarter.com and get help with:  Social Media 101  Facebook  Twitter  LinkedIn  Blogs  YouTube  Location-based marketing 33

Editor's Notes

  1. Goal: plan an event attendees will want to attend
  2. Goal: get more attendees
  3. Remain highly conscious of the fact that team members are VOLUNTEERS, not paid employees.
  4. As of Dec 2010, 27% of all mobile phones are smartphones, by end of 2011 over 50% will be smartphones. -ComScore’s “2010 Mobile Year in Review”