The document outlines a strategy for successfully implementing workforce management software, focusing on three key elements: engaging stakeholders, effective communication, and monitoring progress. It emphasizes the importance of collaboration, feedback, and celebrating milestones throughout the implementation process. The timeline details the rollout phases from November 2014 to March 2015, highlighting tasks such as training, testing, and stakeholder involvement.

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Implementation 101:
3 Ways to Ensure a Successful
Rollout of Workforce Management
Software for Every Member of Your
Team

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Introductions
Kelly Wilson
Director of Talent, Charlotte Russe
Jason Conrad
Director, Client Services, PeopleMatter

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Charlotte Russe Implementation Overview
Implementation Start: November 2014
First Stores Live: March 2015
Solutions
● HIRE
● Headquarters/Corporate & Store Recruiting
● Revamp of Career Page
● LEARN
● Integration with Lawson (ERP) people+

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Textbook Definition - Successful Implementations
Strategy
Timeline
Use Cases
Issue Tracking
UAT
Launch Readiness
Post-Deployment
Scope Validation
Process Flows
End User Impact
Dependencies
Training Strategy
Metrics & Reporting
Go-Live Checklist
Stakeholders
Communications
Benefits
Leadership
Market Awareness
Responsibilities
PMO
Requirements
Design Documents
Configuration Plan
Unit Testing
UAT
Support Structure

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Reality of Successful Implementations
Successful implementation programs:
1. Identify and Engage Key Stakeholders and End Users
2. Communicate with Purpose Early and Often
3. Monitor and Review Progress of Milestones and Adoption

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Identify and Engage Key Stakeholders and Users
● Requirements gathering
● Understanding potential anxieties and win themes from users
● Identifying change agents to provide motivation and support
● Collaborating to build the solution
● User acceptance testing and gathering feedback
people+

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Monitor and Review Progress of Milestones & Adoption
● Identify goals & expected value; stick to objectives, move past hurdles
● Evaluate achievements at each milestone; do a recurring health check
● Quantify and communicate impact of added requirements or slippage
● Provide a venue for stakeholders and end users to provide feedback
● Celebrate wins - small and large!
people+

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Communicate with Purpose Early and Often
● Develop detailed communication plan with your consultants
● Keep your executive team (client and vendor) involved and informed
● Execute communication plan to explain value, new responsibilities
● Explain stakeholder benefit from the system or process change
● Drive excitement and positive energy behind the change
….especially close to training and deployment!
people+

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Build Relationships & Celebrate Together

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Discussion