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IMPACT-Effective Business Communication- 2 day workshop
This two-day workshop focuses on developing effective business communication skills, both written and verbal. Participants will learn how to structure messages, give presentations, understand non-verbal cues, and write emails and letters that achieve their objectives. Training methods include presentations, activities, self-assessment, and practicing writing emails and giving impromptu presentations with feedback. The goal is for participants to leave with stronger abilities to communicate clearly and impactfully with different audiences.
IMPACT-Effective Business Communication- 2 day workshop
- 1. I M PA C T – Effective Business Communication (A Two Day Workshop) Key ROI’s / Objectives: To communicate with impact both when speaking and writing To understand non-verbal cues and use it to good effect when speaking To be able to organize and structure one’s message before writing or speaking To give an effective presentation in front of an audience To write a mail or letter effectively to clients and officials To formulate messages that get across to the target group Training Tools Employed: • Video/PPT Presentations • Training Games/Activities • Self-assessment questionnaire • Case Study Analysis and Correction Duration: 16 hrs / 2 days Outline and Schedule Topic Content and Flow Methodology 1. Introduction and Learning Expectations Introduction of Facilitator and Participants Training Objectives Discussion Discussion 2. Communication Skills Assessment Sell Yourself: Team Activity to test the communication Skills of participants Self-assessment Communication Competency Questionnaire Team Activity & Debrief; Self-assessment Questionnaire
- 2. 3. Business Communication- Speaking Speaking andwriting: The two aspects of Business Communication Making an IMPACT P A C - Purpose, Audience, Context B A S E –Brainstorm, Arrange, Speak, Engage Discussion 4. The Non-Verbal Impact K O P H –Kinesics, Oculesics, Proxemics, Haptics Posture, Gestures, Facial Expressions, Eye Contact, Shake hands; 4 Zones: Professional, Social, Personal & Intimate; Importance of Understand as to when to be in which Zone when conversing at different situations- Confident and Diffident Body Language – Do’s & Don’ts Training Activity & Learning Debrief Para-Linguistics - Tone, Pitch, Rhythm / Emphasis & Pause / Silence. Learn the techniques of using Para- Language to your advantage during Communication / Conversations Discussion Impromptu Presentations – Participants give instantaneous Presentations and the trainer and audience assess the speaker’s skills against certain parameters. Participant presentations 5. Business Communication- Writing Features of Business Writing The 5 C’s of Business Writing - Clear, Concise, Complete, Concrete and Correct - Different types of messages - Letters, Memos, Notices etc... Discussion Types of Business Letters / E-mails – Requests, Orders, Complaints, Enquiries, Follow ups; Introductions, Seeking information, Requesting for clarifications, Sharing information / updates, Seeking Approvals, etc. Discussion Stylistics – Style, Tone & Approach: Direct or Indirect; Formal or Informal; Reactive or Proactive; Case Study Examples 6. Writing Influential Emails/Letters Process of writing Business Letters / Mails – The 4 Steps - Conceptualize, Organize, Compose and Revise Understand the Purpose / Objective, Collect data/ information, Finalize the "Flow", Write & Polish; Edit for Clarity and Conciseness Discussion and Learning The 6 Key Elements of Email Writing - E-mail Format Impactful Subject (Focusing on the receiver), Appropriate Greeting, Clear Message, Actionable Closing & Subscription. Appropriate Expressions and Phrases for Letters and Mails: Salutations, Opening lines, Body of content, Request for action & Closing Case Study Examples Writing Email to different type of "Receivers" - Government Officials, Customers & Colleagues – How to structure emails to different types of Receivers? Language Dynamics - Sentence structure, developing the Main Idea, Information Focus: Active or passive Voice; Vocabulary, Punctuation & Spelling Discussion
- 3. Aspects of Readability:,Avoiding Jargon, Clichés, Circumlocutions and Redundancies for Brevity and Clarity Practice Writing – participants write Contextual Emails/Letters to colleagues, customers & government officials applying all the above learning Practice writing by participants E-mail Etiquette - Do's & Don'ts in email writing - Understand the common mistakes people make while writing an email - Avoiding Indianisms while writing emails. Discussion and Case Study Examples Key Takeaways & Action Planning