Dual enrollment students, alumni, distance learners, visiting scholars--eveyone needs acccess to electronic resources, however, for these special users who oftentimes circumvent the traditional registrar process getting access is complicated. This presentation will present ways to identify, understand, and track these users, as well as, create fruitful, enduring connections with them.

1. +
I’m Nobody! Who are You?
Electronic Access for Special User Categories
Electronic Resources & Libraries, 2018
Charissa Brammer, E-Resources Access Librarian, Auraria Library
Sommer Browning, Associate Director of Technical & Financial Services, Auraria Library
Shannon Tharp, Collections & Content Management Librarian, University of Denver Libraries

2. +
Overview
Dual enrollment students, alumni, distance learners, visiting
scholars--everyone needs access to electronic resources.
However, for these special users who oftentimes circumvent the
traditional registrar process, getting access is complicated. This
presentation will offer ways to identify, understand, and track
these users, as well as potentially create fruitful, enduring
connections with them.

3. +
What are User Categories?
■ Members of the community that the library serves, each with
a different role and access restrictions.
■ Ideally, permissions are granted by the identification
management (IDM) system of the institution.
■ Some users, those in special user categories, are those that
are not managed by that system as currently designed.
■ The Library potentially serves a different community than
other campus systems and thus deals with different groups.

4. +
Why do we need to be aware of
User Categories?
■ These users need library resources and services
■ To support the various innovative programs and outreach
missions of institutions
■ For potential partnerships
■ Provide access (often off campus) without obstacles

5. +
Auraria Library
■ The Auraria Library is the library for the University of
Colorado Denver (CU Denver), Metropolitan State University
of Denver (MSU Denver), and the Community College of
Denver (CCD)
■ About 50,000 students, faculty & staff
■ Nearly $10M annual budget
■ Approximately 50 full time permanent library staff

6. +
User Categories - non-student
■ Alumni: off-campus access to only Annual Reviews, IEEE
Xplore, Project Muse, and Sage Journals.
■ Emeritus Faculty: same on- and off-campus access as current
faculty.
■ Visiting Scholars and Faculty Associates: can access all
databases from off-campus
■ Public Users: no off-campus access
■ CU System employees: most are affiliated with CU Boulder,
but the one that we handle has the same access as Auraria
Campus faculty/staff
■ J1 Scholars (CU Denver): on- and off-campus access for the
term of their study

7. +
User categories - student
Regular students UCD, MSU Denver, CCD: full access on-
and off-campus
Anschutz/Auraria Dual-campus: full access on- and off-
campus
Metro Meritus: special MSU program which allows older
students to take classes for free - full access on- and off-
campus
CCD high school dual-enrollment: full access on- and off-
campus
Detroit Institute of Music Education (MSU): off-campus
access only
Warren Village (CCD): full access on- and off-campus

8. +
Workflows
Affiliated scholars: interfaced with Access and Public Services to
create an integrated workflow to work with the three institutions
to affiliate scholars into the community.
Alumni: worked with alumni office of CU Denver and APS to
develop a standardized workflow for identifying alumni.
Other groups:
Handled on an ad-hoc basis, usually when we are contacted by
someone who needs access.

9. +
Challenges & Opportunities
Often we don’t find out about a special user group until someone
is denied access - and they need it immediately.
Lines of communication with different departments aren’t
necessarily open, although each time we make an inroad we
document it.
User data in the ILS was driving previous off-campus access and
the permissions were not clear.

10. +
University of Wyoming Libraries /
University of Denver Libraries
Only four-year higher ed institution in
state of Wyoming
Oldest independent private university
in Rocky Mountain West
Enrollment: 13,929 students
● 10,209 undergraduates
● 3,720 graduate students
Enrollment: about 11,700
● ~5,600 undergraduates
● ~6,100 graduate students
Annual collections budget ~$8.5M Annual collections budget ~$6.5M
UW DU

11. +
Permissions, etc. (Part I)
Alumni have access to select e-resources after
graduation, particularly a subset of ProQuest
databases and a couple Sage databases (Sage
Research Methods + Sage Knowledge)
Must become a member of alumni group in order
to gain access to aforementioned e-resources
Onsite access to most UW Libraries’ e-resources
for special user groups
Residents of WY can access limited number of
databases via UW sharing agreement with WY
State Library if they have a WY public library card
Screenshots from:
https://uwyo.libguides.com/alumni_services
and https://uwyo.libguides.com/ebookhelp

12. +
Permissions, etc. (Part II)
From DU Libraries’ website:
https://library.du.edu/services/
borrowing-lending/special.html

13. +
Challenges, opportunities
■ Awareness! Who needs to know what--and when?
■ Opportunity to create thorough public-facing statement
■ Updating public-facing information sometimes difficult
(understaffing, workload, time, time, time…)
■ Further outreach = libraries’ increased and evolving role in
retention, enrollment
■ Enduring connections

14. +
Recent ERIL-L thread
■ “...complicated interplay
between vendor intent in
the license, the library’s
interpretation of the
license, and the IT
department’s abilities to
block and allow different
groups.”

15. +
Moving Forward
■ Special user categories might be growing? A trend?
■ Customizing library experiences for user categories?
■ A Tech Services-centered library
■ Library’s increased role in outreach, retention, enrollment
■ Tech Services’ / collection development role in outreach

16. +
References
Borden, Victor M.H., Jason L. Taylor, Eunkyoung Park, and David J. Seiler. Dual credit in
U.S. higher education: A study of state policy and quality assurance practices.
Chicago, IL: Higher Learning Commission, A Commission of the North Central
Association of Colleges and Schools, Feb. 25, 2013.
“Colorado’s Dual Enrollment Programs Grow for Seventh Straight Year.” Targeted News
Service, 7 Apr. 2017. Infotrac Newsstand, http://link.galegroup.com.aurarialibrary.idm.
oclc.org/apps/doc/A488770235/STND?u=auraria_main&sid=STND&xid=729dabeb.
Accessed 27 Feb. 2018.
Crawford, Laurel Sammonds. “Retiree access to electronic resources?” ERIL-L. Electronic
Resources & Libraries, 9 Feb. 2018. Web. Accessed 20 Feb. 2018.

17. + Questions?
Thank you!