Disaster Recovery Planning: Best Practices, Templates, and Tools

Building an Effective DR Plan:
Best Practices, Templates &Tools
The best tactics and tools for completing a disaster recovery plan that will keep
your business moving forward when a disaster comes.
November 15, 2013

ENTERPRISE-GRADE ONLINE BACKUP & DISASTER RECOVERY

WWW.ZETTA.NET

Agenda
 Overview - IT Business Continuity & Disaster Recovery.
 a look from 10,000 ft
 BIA – Business Impact Analysis
 Risk Assessment
 Risk Management
 DR Testing
 Zetta and DR


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Webinar Logistics
 You may ask questions at any time during the presentation
by using the Q&A box.
 We will answer questions at the end of the webinar.
 Tweet us questions: @zettanet


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The Presenter – Rich Webster
 Rich Webster, Director of Operations at Zetta.net
 20+ years experience protecting critical data &
IT assets at companies including Netscape,
EBAY, Shopping.com, Telefonica Data and
Shutterfly.


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What is – Disaster Recovery?
Disaster Recovery is when a site is destroyed.
But…

While this is the "ultimate" recovery plan,
Most recoveries are…

“I need an older version of X.”
“I accidentally deleted Y.”
“Server Z blew up and we need to restore it.”

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Business Impact Analysis – BIA
• First step in creating a DR Plan
• Have the executive staff define your
mission critical applications.
1.
2.
3.
4.

Agree upon what is acceptable downtime (RTO).
Agree upon your recovery point objective (RPO).
Zero downtime comes at a significant cost.
The IT staff needs to guide the executives.


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RPO – RTO
•

RPO = recovery point objective

•
•
•

The restore is current as of…
“How much data you lose.”

RTO = recovery time objective

•

Time between disaster and recovery for a given
application


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RISK – Assessment
•

Map out the infrastructure that supports
the mission critical applications.

•

Single points of failure cause the
majority of outages.

•

Identify risks that you control versus
risks you don’t.
– Internal versus External
– Two = one, one = none


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RISK – Management
•

Manage Risk
– Identify and eliminate single points
of failure
• Network
• Systems
• Storage
• Power
– Hosting vs. Outsourcing.

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DR – Testing
•

Must have, not nice to have
– Test under a controlled environment.
– Test your Recovery Time Objective
– Test your Recovery Point Objective

•
•

Failure to test could lead to significant
downtime.
Have documentation in secondary
locations.

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Limiting Exposure – What Zetta Does
• External Customers
• Network
– Dual network connectivity.
– Active / Active network.

• Storage / Systems
– Dual Power Supplies
– HA clusters
– RAIN vs RAID


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Limiting Exposure – What Zetta Does
• Applications
– Eating our own dog food.
• Using Zetta in our DR efforts

– Applications can be brought up on either coast
• Geo-Diverse replication
• Data in multiple locations

– Databases are replicated.


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Case Studies – Real World DR
•
•
•
•

Hurricane Sandy
Rogue Employee
Lost CEO Laptop
Data Center migrations


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Cloud Disaster Recovery – vs. Tape
“So Rich, what are the
biggest differences between
using tape, disk, or cloud for
offsite backup & DR?


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The Zetta.net Solution

15

Zetta.net SmartCloud

•Enterprise-Grade Datacenters /
Online Storage

ZettaMirror Software

•WAN Traffic Optimization
•Plug-ins
•Lean local Copy

Web-based Management

•Configuration & Management
•Recovery
•Partner portal

24x7 Managed Service
•Proactive monitoring
•US-based Support

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Zetta.net – Browser-based Recovery

16

No Connectivity?
No Connectivity?

During Hurricane Sandy Customer
During Hurricane Sandy Customer
couldn't get to the data center for
couldn't get to the data center for
over aaweek. Zetta shipped him back
over week. Zetta shipped him back
all his data ––overnight.
all his data overnight.

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Zetta.net – Browsing into backup data

17

Why It Matters:
Why It Matters:
The CEO of aa
The CEO of
Zetta customer
Zetta customer
lost his laptop ––
lost his laptop
then used
then used
ZettaMirror to
ZettaMirror to
restore his data
restore his data
to aanew laptop
to new laptop


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Zetta.net – System Management Portal Recovery
18

Why It Matters:
Why It Matters:
A law firm needed an
A law firm needed an
emergency PST restore
emergency PST restore
for discovery purposes
for discovery purposes


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Zetta.net – Mounted Drive in Windows Explorer

19

Why It Matters:
Why It Matters:
A few days ago,
A few days ago,
literally, aaZetta
literally, Zetta
customer lost aa
customer lost
complete server
complete server
image ––we
image we
helped them get
helped them get
it back up and
it back up and
running in aaVM.
running in VM.


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Zetta.net – Solution Overview
 3-in-1 Functionality
•
•
•
•

Local backup to customer-defined media
Cloud backup
Archiving
Disaster Recovery

 Unlimited number of software agents & plugins (SQL, Exchange, VM, System State, etc.)
 500 GB of Enterprise-Grade Storage
 24x7 Monitoring and Support
 All Maintenance and Upgrades
•

Customer pricing starts at $225 / month


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Contact Us – 1-877-469-3882
Rich Webster
Director of Operations
rwebster@zetta.net

Chris Schin
VP of Products
cschin@zetta.net

Or start a trial today…
www.zetta.net/trial

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