IIW-2009a Games (Session F10)

This document discusses using serious games to facilitate innovation and design processes. It outlines who participates in serious games (facilitators, customers/users, observers), when they are used (early in software development or when issues arise), how long sessions last (1-2 hours typically), how many sessions to have (1-2 games in a half day), and which games to choose based on goals and dimensions. Serious games provide benefits like engaging participants, triggering discussion, and producing rapid results for product teams. They can elicit a variety of responses from teams, groups, or individuals.