1. The document is a thesis submitted by three students, Liean Joie L. Villanueva, Marigail I. Esteban, and Jane Augustine L. Lappay, in partial fulfillment of the requirements for a Bachelor of Science degree in Tourism Management.
2. The thesis examines how local tourists perceive Filipino tour guides in terms of personality, communication skills, and technical skills.
3. The researchers conducted a survey to assess how local tourists rated Filipino tour guides on various criteria within each category, and to see if perceptions differed based on those criteria.
The document describes the methodology used in a study about local tourist perceptions of Filipino tour guides. A survey was conducted of 50 tourists visiting Fort Santiago in Intramuros, Manila. The majority of respondents were married female tourists. Data was collected through questionnaires and interviews to gather information about respondent demographics and perceptions. The responses were analyzed using statistical methods like frequencies, percentages, weighted means, rankings, and t-tests.
The document discusses the skills required to be an effective tour guide. It identifies communication skills, extensive knowledge, strong research abilities, an engaging personality, organizational skills, memory, patience, confidence, leadership abilities, time management, safety awareness, and decision making as key skills. It also emphasizes the important role tour guides play in promoting understanding between cultures and transforming a tourist's visit into a memorable experience.
This thesis was presented to the faculty of the College of Hospitality Management at EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY in partial fulfillment of the requirements for a Bachelor of Science in Tourism degree. The thesis examines how local tourists in the Philippines perceive Filipino tour guides based on a study conducted by Liean Joie L. Villanueva, Marigail I. Esteban, and Jane Augustine L. Lappay in 2012.
The document provides information about the Ilocos Region of the Philippines. It describes the location of Ilocos along the northwestern coast of Luzon Island and its major provinces: Ilocos Norte, Ilocos Sur, La Union, and Pangasinan. It then gives more details about the geography, history, industries and products, and popular tourist destinations of each province. Some of the highlighted tourist spots mentioned include Vigan City, Bangui Windmills, Hundred Islands National Park, and various beaches.
The document is a report from a student named Rachell Anne A. Omac about an educational tour to Magallanes and Butuan City. The tour included visits to Taguibo River watershed, Butuan National Museum which housed the remains of the largest crocodile Lolong, and Gaisano Mall. Key points learned were about the importance of watersheds in supplying water and ecosystems, and the water treatment process. The student found it a memorable and educational experience.
Tourism involves temporary travel to destinations outside one's normal environment. It can include domestic travel within a country or international travel between countries. The main elements of tourism include the attractions, amenities and accessibility of destinations, as well as the various services that support travel and accommodation needs. Tourism is an important industry that provides significant economic, social and cultural benefits to communities around the world.
La Union was created as a province in 1850 by combining areas from Pangasinan, Ilocos Sur, and the Cordilleras. It has experienced transformations in its socio-cultural and economic aspects over time. The population is predominantly Ilocano and Catholic. Important industries include agriculture, manufacturing, and services. The province celebrates several festivals celebrating local culture and cuisine, such as the Kilawen, Buyboy, and Dinengdeng festivals. Famous people from La Union include Diego Silang, Gloria Diaz, and Camilo Osias.
The document discusses various definitions and concepts of tourism. It begins by explaining tourism as a socio-economic phenomenon involving the movement of people within and across national borders. It then discusses several definitions of tourism from 1910 to present day, highlighting definitions from Schullard, the League of Nations, Hunziker and Krapf, and the United Nations. The document also discusses different forms or typologies of tourism that have emerged, such as adventure, medical, agri, cruise, and eco-tourism. Finally, it examines perspectives on defining tourism from authors such as Jafari.
The document describes the methodology used in a study about local tourist perceptions of Filipino tour guides. A survey was conducted of 50 tourists visiting Fort Santiago in Intramuros, Manila. The majority of respondents were married female tourists. Data was collected through questionnaires and interviews to gather information about respondent demographics and perceptions. The responses were analyzed using statistical methods like frequencies, percentages, weighted means, rankings, and t-tests.
The document discusses the skills required to be an effective tour guide. It identifies communication skills, extensive knowledge, strong research abilities, an engaging personality, organizational skills, memory, patience, confidence, leadership abilities, time management, safety awareness, and decision making as key skills. It also emphasizes the important role tour guides play in promoting understanding between cultures and transforming a tourist's visit into a memorable experience.
This thesis was presented to the faculty of the College of Hospitality Management at EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY in partial fulfillment of the requirements for a Bachelor of Science in Tourism degree. The thesis examines how local tourists in the Philippines perceive Filipino tour guides based on a study conducted by Liean Joie L. Villanueva, Marigail I. Esteban, and Jane Augustine L. Lappay in 2012.
The document provides information about the Ilocos Region of the Philippines. It describes the location of Ilocos along the northwestern coast of Luzon Island and its major provinces: Ilocos Norte, Ilocos Sur, La Union, and Pangasinan. It then gives more details about the geography, history, industries and products, and popular tourist destinations of each province. Some of the highlighted tourist spots mentioned include Vigan City, Bangui Windmills, Hundred Islands National Park, and various beaches.
The document is a report from a student named Rachell Anne A. Omac about an educational tour to Magallanes and Butuan City. The tour included visits to Taguibo River watershed, Butuan National Museum which housed the remains of the largest crocodile Lolong, and Gaisano Mall. Key points learned were about the importance of watersheds in supplying water and ecosystems, and the water treatment process. The student found it a memorable and educational experience.
Tourism involves temporary travel to destinations outside one's normal environment. It can include domestic travel within a country or international travel between countries. The main elements of tourism include the attractions, amenities and accessibility of destinations, as well as the various services that support travel and accommodation needs. Tourism is an important industry that provides significant economic, social and cultural benefits to communities around the world.
La Union was created as a province in 1850 by combining areas from Pangasinan, Ilocos Sur, and the Cordilleras. It has experienced transformations in its socio-cultural and economic aspects over time. The population is predominantly Ilocano and Catholic. Important industries include agriculture, manufacturing, and services. The province celebrates several festivals celebrating local culture and cuisine, such as the Kilawen, Buyboy, and Dinengdeng festivals. Famous people from La Union include Diego Silang, Gloria Diaz, and Camilo Osias.
The document discusses various definitions and concepts of tourism. It begins by explaining tourism as a socio-economic phenomenon involving the movement of people within and across national borders. It then discusses several definitions of tourism from 1910 to present day, highlighting definitions from Schullard, the League of Nations, Hunziker and Krapf, and the United Nations. The document also discusses different forms or typologies of tourism that have emerged, such as adventure, medical, agri, cruise, and eco-tourism. Finally, it examines perspectives on defining tourism from authors such as Jafari.
A travel itinerary typically includes destinations, times, and transportation between locations. Itineraries are usually prepared by a travel agent to assist with business or leisure travel. There are three types of itineraries: tourist itineraries provided to travelers, tour conductor/manager itineraries with additional logistical details, and tour escort itineraries with step-by-step plans. Itineraries are also divided into group inclusive tours, which are pre-planned with shared transportation and sights, or free individual tours which are customized for relaxation in private vehicles.
Business travel is an important sector of tourism which includes tourists who attend congresses, conferences, exhibitions, incentive travels, events and business corporate travels.
Many countries have realized the significance of this part of tourism development and thus influence on its organization, promotion and realization. Business travel includes meetings, incentive travels, congresses, conventions and exhibitions. Because of that, both domestic and foreign literature more increasingly use the acronym MICE for these types of travel. This part of the tourist market is an extremely important part of business, especially when it comes to the extension of the tourist season, which increases the attractiveness of the tourist destination and the economic effects achieved by the development of this part of the tourist market.
This document provides an overview of the CALABARZON region of the Philippines, which includes the provinces of Cavite, Laguna, Batangas, Rizal, and Quezon. It discusses the history, culture, geography, and major tourist attractions of each province. Some highlights mentioned include the Taal Volcano in Batangas, Mount Makiling in Laguna, and the Antipolo Cathedral in Rizal. The region played an important role in Philippine history and independence movements.
Afro-Asian literature began as oral traditions that documented the experiences and cultures of African and Asian people. It reflected their customs, traditions, philosophies, and struggles for independence. While initially passed down orally due to lack of literacy, Afro-Asian literature later developed written genres like poetry, songs, plays, and textbooks to both entertain and educate about history and culture. Today, it continues to allow people to learn about different experiences and cultures from around the world.
1) The author analyzes Leona Josefa Florentino's life story and poem "Nalpay a Namnama" using a biographical approach to understand what inspired her writing.
2) Florentino's own experiences of being exiled by her husband and son for her feminist views and advocacy for women's rights likely inspired her poem.
3) The poem expresses her desires to be loved and her feeling of having her hopes destroyed after facing lack of support even from her family as well as exile from her loved ones.
The document provides information about public transportation options in and around San Fernando City, La Union, Philippines. It describes the prominent role of jeepneys as the backbone of the local transportation system. Options like tricycles, buses, and car services are also discussed. Fares for different routes are provided to help tourists and visitors navigate transportation in the region.
The document outlines various employment opportunities in the tourism industry, including opportunities with airlines, travel agencies, hotels, cruise lines, and motorcoaches. Some of the roles described are flight attendants, ticket agents, travel agents, hotel managers, cruise line directors, and tour guides. The document provides detailed descriptions of the responsibilities associated with over 30 different tourism-related jobs.
Rizal and Viola began their tour of Europe in Berlin on May 11, 1887. Over the next few months, they visited cities across Germany such as Dresden, Leitmeritz, Prague, Brunn, Vienna, Lintz, Salzburg, Munich, and Nuremberg. They also saw the Rheinfall waterfall between Stuttgart and Baden. In Switzerland, they stopped in Schaffhausen, Basel, Bern and Lausanne before ending up in Geneva, where the two parted ways on June 23, Rizal's 26th birthday, with Viola returning to Barcelona and Rizal traveling to Italy. Rizal then visited cities in Italy like Turin, Milan
The document provides a history of Region 1 (Ilocos Region) in the Philippines. It discusses the origins and settlement of the region by indigenous groups and later immigrants. It then covers the colonial history under Spain and periods of administration by the US and Japan. Statistics on population growth and division into provinces are also mentioned. The bulk of the document focuses on describing the individual provinces of Ilocos Norte, Ilocos Sur, and La Union, including their cultures, traditions, festivals, products, famous people, and major tourist attractions.
Employment Opportunities in Tourism and Hospitality.pdfDonDonCabalog
The document outlines various employment opportunities in the tourism industry, including opportunities with airlines, travel agencies, hotels, cruise lines, and motorcoaches. Some of the roles described are flight attendants, ticket agents, travel agents, hotel managers, cruise line directors, and tour guides. The document provides brief descriptions of the typical duties involved in each of these tourism-related jobs.
Travel 10 1Philippine Tourism and Geography week 1jay
This document provides information about a tourism and geography class being taught at Treston International College's School of Hospitality Management. It includes details about the professor, Prof. Tito Antonio A. Ofilada Jr., the school and class mission/values, rules, course description and objectives, grading system, and introductory content about tourism in the Philippines based on national plans and statistics.
1) The document summarizes the author's experience on a 5-day educational tour of Metro-Luzon with their faculty and classmates from BSHM 3rd Year.
2) Key stops on the tour included Mall of Asia, Intramuros, Fort Santiago, Luneta Park, Ilocos Norte, Vigan, Baguio City, and Manila. Sites of historical, cultural and natural significance were visited.
3) The author found the tour to be a great learning experience, bringing them and their classmates closer together and giving them a wider perspective of the world around them.
This document discusses the impacts of globalization on the leisure and tourism industry. It notes that globalization has led to developments in technology and transport infrastructure that have made tourism more affordable and accessible through means like internet booking sites and improved transportation options. However, it also notes that the pursuit of tourism profits in developing countries has negatively impacted indigenous communities by changing their traditional ways of life. While globalization grows the tourism industry, local populations are increasingly paying the price through loss of culture and local economic protections.
I apologize, upon reviewing the document I do not have enough context to summarize it or discuss tourist attractions I may have visited. The document appears to be discussing different types of tourist attractions at a high level, but does not provide enough detail for me to generate a multi-sentence summary. As an AI system, I have not personally visited any tourist attractions.
This document provides an overview of the MIMAROPA region of the Philippines, which includes the provinces of Mindoro Occidental, Mindoro Oriental, Marinduque, Romblon, and Palawan. It discusses the history, culture, and major tourist attractions of each province. Some of the highlighted attractions include Mount Halcon in Oriental Mindoro, Marinduque Wildlife Sanctuary, Apo Reef in Occidental Mindoro, Romblon Marble Quarry, and Puerto Princesa Subterranean River National Park in Palawan. The document is intended to educate people about the geography, politics, and tourism opportunities in this region of the Philippines.
The document provides a history of tourism from ancient times to the modern era. In early history, travel was primarily for trade, food, or escaping danger. The Egyptians, Persians, Greeks, and Romans helped develop travel infrastructure and make travel more common for both necessity and pleasure. During the Renaissance, the Grand Tour emerged where young European men would travel to major cities to broaden their education. Thomas Cook is considered the Father of Tourism, organizing the first package tours in the mid-1800s and making travel arrangements easier. Key developments in the 20th century that expanded tourism included the advent of air travel, the jet age, and establishment of international tourism organizations.
Ilocos Norte is a province located in the Ilocos Region of northern Luzon in the Philippines. It has a population of over 650,000 people who are mostly Ilocanos. The capital and largest city of Ilocos Norte is Vigan City, located along the western coast. The province has a tropical climate with dry seasons from October to May. Ilocos Norte is known for its beaches, waterfalls, rice terraces, and forests. The Ilocano people are renowned for their skills in weaving, wood carving, pottery-making and tobacco farming. Their culture is expressed through various festivals held throughout the year.
This document discusses different types of tourists and trends in tourism. It describes four types of tourist roles: organized mass tourists who follow fixed package tours; individual mass tourists who arrange their own itineraries through travel agencies; explorers who independently arrange accommodations while interacting with local people; and drifters who fully immerse themselves in local lifestyles. The document also covers how socioeconomic factors like age, income, and education influence travel preferences and the rise of new travel patterns like travel clubs and special interest tours.
Historical development of Tour Guiding Monte Christo
The document provides an overview of the history of tour guiding around the world and in the Philippines. It discusses how tour guiding began in ancient times with writers like Herodotus providing travel accounts. It then outlines the development of tourism and organized travel during periods like the Greek Empire, Renaissance, and modern age. Key events like the founding of Thomas Cook's travel agency established the modern tourist industry. The document also introduces important tour guide associations in the Philippines like CAT-G Inc. and defines different types of tour guides such as specialized, on-site, and naturalist guides. It highlights some notable Filipino tour guides including Carlos Celdran, Ivan Man Dy, and Josefino "Kuya Penn" Larena Jr.
The document provides a historical overview of the evolution of tourism and hospitality from ancient times to the present. It discusses how early tourism began as religious pilgrimages and trade, and how the Grand Tour of Europe became popular among aristocrats in the Renaissance and Elizabethan eras. The industrial revolution led to the rise of the middle class and the growth of resorts. In the 19th century, railways and steam power further increased mobility. Guide books and organized tours emerged. In the 20th century, automobiles, air travel, and new forms of media continued driving tourism growth globally. The hospitality industry also evolved from ancient inns and taverns to the modern hotel and restaurant industries.
The document discusses the role and responsibilities of tour guides. It provides background on tour guiding as a profession and outlines key tasks such as describing points of interest, answering questions, and ensuring safety. It then presents expectancy theory and dependency theory as theoretical frameworks for understanding tour guide motivation and the potential economic dependencies of tourism. Finally, it introduces a conceptual framework for assessing the qualities of tour guides from the perspective of local tourists.
Chapter 5 SUMMARY OF FINDINGS, CONCLUSION AND RECCOMENDATIONLJ Villanueva
The document summarizes the findings, conclusions, and recommendations of a study on the profile and performance evaluations of Filipino tour guides as perceived by local tourists. The main findings were that tourists rated guides highly in personality and communication skills, and adequately in technical skills. There was no significant difference found between tourist groups. It was concluded that guides need strong skills/knowledge and could improve grooming/appearance. Recommendations included guides improving personality traits and technical skills through reducing tactfulness and increasing politeness.
A travel itinerary typically includes destinations, times, and transportation between locations. Itineraries are usually prepared by a travel agent to assist with business or leisure travel. There are three types of itineraries: tourist itineraries provided to travelers, tour conductor/manager itineraries with additional logistical details, and tour escort itineraries with step-by-step plans. Itineraries are also divided into group inclusive tours, which are pre-planned with shared transportation and sights, or free individual tours which are customized for relaxation in private vehicles.
Business travel is an important sector of tourism which includes tourists who attend congresses, conferences, exhibitions, incentive travels, events and business corporate travels.
Many countries have realized the significance of this part of tourism development and thus influence on its organization, promotion and realization. Business travel includes meetings, incentive travels, congresses, conventions and exhibitions. Because of that, both domestic and foreign literature more increasingly use the acronym MICE for these types of travel. This part of the tourist market is an extremely important part of business, especially when it comes to the extension of the tourist season, which increases the attractiveness of the tourist destination and the economic effects achieved by the development of this part of the tourist market.
This document provides an overview of the CALABARZON region of the Philippines, which includes the provinces of Cavite, Laguna, Batangas, Rizal, and Quezon. It discusses the history, culture, geography, and major tourist attractions of each province. Some highlights mentioned include the Taal Volcano in Batangas, Mount Makiling in Laguna, and the Antipolo Cathedral in Rizal. The region played an important role in Philippine history and independence movements.
Afro-Asian literature began as oral traditions that documented the experiences and cultures of African and Asian people. It reflected their customs, traditions, philosophies, and struggles for independence. While initially passed down orally due to lack of literacy, Afro-Asian literature later developed written genres like poetry, songs, plays, and textbooks to both entertain and educate about history and culture. Today, it continues to allow people to learn about different experiences and cultures from around the world.
1) The author analyzes Leona Josefa Florentino's life story and poem "Nalpay a Namnama" using a biographical approach to understand what inspired her writing.
2) Florentino's own experiences of being exiled by her husband and son for her feminist views and advocacy for women's rights likely inspired her poem.
3) The poem expresses her desires to be loved and her feeling of having her hopes destroyed after facing lack of support even from her family as well as exile from her loved ones.
The document provides information about public transportation options in and around San Fernando City, La Union, Philippines. It describes the prominent role of jeepneys as the backbone of the local transportation system. Options like tricycles, buses, and car services are also discussed. Fares for different routes are provided to help tourists and visitors navigate transportation in the region.
The document outlines various employment opportunities in the tourism industry, including opportunities with airlines, travel agencies, hotels, cruise lines, and motorcoaches. Some of the roles described are flight attendants, ticket agents, travel agents, hotel managers, cruise line directors, and tour guides. The document provides detailed descriptions of the responsibilities associated with over 30 different tourism-related jobs.
Rizal and Viola began their tour of Europe in Berlin on May 11, 1887. Over the next few months, they visited cities across Germany such as Dresden, Leitmeritz, Prague, Brunn, Vienna, Lintz, Salzburg, Munich, and Nuremberg. They also saw the Rheinfall waterfall between Stuttgart and Baden. In Switzerland, they stopped in Schaffhausen, Basel, Bern and Lausanne before ending up in Geneva, where the two parted ways on June 23, Rizal's 26th birthday, with Viola returning to Barcelona and Rizal traveling to Italy. Rizal then visited cities in Italy like Turin, Milan
The document provides a history of Region 1 (Ilocos Region) in the Philippines. It discusses the origins and settlement of the region by indigenous groups and later immigrants. It then covers the colonial history under Spain and periods of administration by the US and Japan. Statistics on population growth and division into provinces are also mentioned. The bulk of the document focuses on describing the individual provinces of Ilocos Norte, Ilocos Sur, and La Union, including their cultures, traditions, festivals, products, famous people, and major tourist attractions.
Employment Opportunities in Tourism and Hospitality.pdfDonDonCabalog
The document outlines various employment opportunities in the tourism industry, including opportunities with airlines, travel agencies, hotels, cruise lines, and motorcoaches. Some of the roles described are flight attendants, ticket agents, travel agents, hotel managers, cruise line directors, and tour guides. The document provides brief descriptions of the typical duties involved in each of these tourism-related jobs.
Travel 10 1Philippine Tourism and Geography week 1jay
This document provides information about a tourism and geography class being taught at Treston International College's School of Hospitality Management. It includes details about the professor, Prof. Tito Antonio A. Ofilada Jr., the school and class mission/values, rules, course description and objectives, grading system, and introductory content about tourism in the Philippines based on national plans and statistics.
1) The document summarizes the author's experience on a 5-day educational tour of Metro-Luzon with their faculty and classmates from BSHM 3rd Year.
2) Key stops on the tour included Mall of Asia, Intramuros, Fort Santiago, Luneta Park, Ilocos Norte, Vigan, Baguio City, and Manila. Sites of historical, cultural and natural significance were visited.
3) The author found the tour to be a great learning experience, bringing them and their classmates closer together and giving them a wider perspective of the world around them.
This document discusses the impacts of globalization on the leisure and tourism industry. It notes that globalization has led to developments in technology and transport infrastructure that have made tourism more affordable and accessible through means like internet booking sites and improved transportation options. However, it also notes that the pursuit of tourism profits in developing countries has negatively impacted indigenous communities by changing their traditional ways of life. While globalization grows the tourism industry, local populations are increasingly paying the price through loss of culture and local economic protections.
I apologize, upon reviewing the document I do not have enough context to summarize it or discuss tourist attractions I may have visited. The document appears to be discussing different types of tourist attractions at a high level, but does not provide enough detail for me to generate a multi-sentence summary. As an AI system, I have not personally visited any tourist attractions.
This document provides an overview of the MIMAROPA region of the Philippines, which includes the provinces of Mindoro Occidental, Mindoro Oriental, Marinduque, Romblon, and Palawan. It discusses the history, culture, and major tourist attractions of each province. Some of the highlighted attractions include Mount Halcon in Oriental Mindoro, Marinduque Wildlife Sanctuary, Apo Reef in Occidental Mindoro, Romblon Marble Quarry, and Puerto Princesa Subterranean River National Park in Palawan. The document is intended to educate people about the geography, politics, and tourism opportunities in this region of the Philippines.
The document provides a history of tourism from ancient times to the modern era. In early history, travel was primarily for trade, food, or escaping danger. The Egyptians, Persians, Greeks, and Romans helped develop travel infrastructure and make travel more common for both necessity and pleasure. During the Renaissance, the Grand Tour emerged where young European men would travel to major cities to broaden their education. Thomas Cook is considered the Father of Tourism, organizing the first package tours in the mid-1800s and making travel arrangements easier. Key developments in the 20th century that expanded tourism included the advent of air travel, the jet age, and establishment of international tourism organizations.
Ilocos Norte is a province located in the Ilocos Region of northern Luzon in the Philippines. It has a population of over 650,000 people who are mostly Ilocanos. The capital and largest city of Ilocos Norte is Vigan City, located along the western coast. The province has a tropical climate with dry seasons from October to May. Ilocos Norte is known for its beaches, waterfalls, rice terraces, and forests. The Ilocano people are renowned for their skills in weaving, wood carving, pottery-making and tobacco farming. Their culture is expressed through various festivals held throughout the year.
This document discusses different types of tourists and trends in tourism. It describes four types of tourist roles: organized mass tourists who follow fixed package tours; individual mass tourists who arrange their own itineraries through travel agencies; explorers who independently arrange accommodations while interacting with local people; and drifters who fully immerse themselves in local lifestyles. The document also covers how socioeconomic factors like age, income, and education influence travel preferences and the rise of new travel patterns like travel clubs and special interest tours.
Historical development of Tour Guiding Monte Christo
The document provides an overview of the history of tour guiding around the world and in the Philippines. It discusses how tour guiding began in ancient times with writers like Herodotus providing travel accounts. It then outlines the development of tourism and organized travel during periods like the Greek Empire, Renaissance, and modern age. Key events like the founding of Thomas Cook's travel agency established the modern tourist industry. The document also introduces important tour guide associations in the Philippines like CAT-G Inc. and defines different types of tour guides such as specialized, on-site, and naturalist guides. It highlights some notable Filipino tour guides including Carlos Celdran, Ivan Man Dy, and Josefino "Kuya Penn" Larena Jr.
The document provides a historical overview of the evolution of tourism and hospitality from ancient times to the present. It discusses how early tourism began as religious pilgrimages and trade, and how the Grand Tour of Europe became popular among aristocrats in the Renaissance and Elizabethan eras. The industrial revolution led to the rise of the middle class and the growth of resorts. In the 19th century, railways and steam power further increased mobility. Guide books and organized tours emerged. In the 20th century, automobiles, air travel, and new forms of media continued driving tourism growth globally. The hospitality industry also evolved from ancient inns and taverns to the modern hotel and restaurant industries.
The document discusses the role and responsibilities of tour guides. It provides background on tour guiding as a profession and outlines key tasks such as describing points of interest, answering questions, and ensuring safety. It then presents expectancy theory and dependency theory as theoretical frameworks for understanding tour guide motivation and the potential economic dependencies of tourism. Finally, it introduces a conceptual framework for assessing the qualities of tour guides from the perspective of local tourists.
Chapter 5 SUMMARY OF FINDINGS, CONCLUSION AND RECCOMENDATIONLJ Villanueva
The document summarizes the findings, conclusions, and recommendations of a study on the profile and performance evaluations of Filipino tour guides as perceived by local tourists. The main findings were that tourists rated guides highly in personality and communication skills, and adequately in technical skills. There was no significant difference found between tourist groups. It was concluded that guides need strong skills/knowledge and could improve grooming/appearance. Recommendations included guides improving personality traits and technical skills through reducing tactfulness and increasing politeness.
Chapter 4 PRESENTATION, ANALYSIS AND INTERPRETATIONLJ Villanueva
1) The document presents findings from a study that assessed local tourists' perceptions of Filipino tour guides. It analyzed perceptions of the guides' personality, communication skills, and technical skills.
2) Overall, personality and technical skills were perceived at a high extent, while communication skills were at a great extent. Several criteria under each category, like grooming and punctuality, were also seen positively.
3) There were significant differences found between tourist and guide perceptions for most criteria of personality and communication skills. However, for technical skills, perceptions did not differ significantly.
Recommendation Report and Proposal ProjectAshley Taylor
The document is a proposal from the Columbus, GA Committee for Better Building and Development requesting $20 million in grant funding from the Robert W. Woodruff Foundation. The proposal details a plan to revitalize the Booker T. Washington housing units and develop commercial properties in the Liberty District area of Columbus. The plan includes renovating the interior and exterior of the BTW housing units, demolishing structures, and constructing new commercial buildings. It provides a schedule, budget, and describes how the committee will address various implementation factors and evaluate the outcomes of the project.
Summary, Conclusions and RecommendationsRoqui Malijan
This document provides guidelines for summarizing findings, drawing conclusions, and making recommendations from a research study. It discusses that a summary should briefly outline the purpose, participants, time period, and research method used. Findings should address each research question while presenting generalizations and statistics. Conclusions should interpret the findings to answer the research questions. Recommendations aim to solve problems identified in the study and ensure continued benefits for those involved.
This document outlines the standard format for research papers, which includes 18 sections: 1) Abstract, 2) Title Page, 3) Acknowledgments, 4) Dedication, 5) Table of Contents, 6) List of Tables, 7) List of Figures, 8) 5 chapters, 9) References, 10) Appendices, 11) Bibliography, 12) Tables and Figures, 13) Summary of Findings, 14) Conclusions, 15) Recommendations, and 16) Preparing a PowerPoint for the oral defense. It also provides formatting guidelines such as using double spacing, pagination, margins, writing in third person, capitalization of headings, and proper citation of references, tables,
The document summarizes the key parts of a thesis and thesis proposal. It discusses that a thesis typically includes a title, title page, list of contents, preface, abstract, introduction, body text organized into several chapters, conclusion, bibliography and references, footnotes, and optional appendices and index. It also notes that a thesis proposal outlines the topic, defines issues to be addressed, and explains why further research is warranted. A proposal generally includes a title page/abstract, table of contents, introduction/thesis statement, approach/methods, preliminary research, implications of the research, and references. The proposal determines if the thesis topic will be approved and helps the student write a better dissertation.
This document discusses various tenses in English including the past perfect, present perfect, and future perfect tenses. It provides examples and explanations of when to use each tense. The past perfect tense expresses an action that was completed before another past action. The present perfect tense is used for actions that began in the past and continue in the present or are completed but relevant in the present. The future perfect tense expresses an action that will be completed before a specified time or event in the future.
In this study, an assistant refers to a person who helps the teacher in the classroom but does not have
full teaching responsibilities.
Blended Learning: Refers to a hybrid of face-to-face and online learning where a portion of the content is
delivered online and students have some control over time, place, path and/or pace of their learning.
Communication Skills: Refers to the ability to effectively convey information through the use of verbal and
non-verbal means. It includes listening, speaking, reading and writing.
Online Quizzes: Refers to assessment activities designed to evaluate students’ mastery of lessons delivered
through the internet.
Online Games: Refers to interactive activities
This document outlines the format and structure for a research paper that is due on December 15th. It provides instructions for organizing the paper into 3 chapters: [1] The Problem and Its Background; [2] Review of Related Literature and Studies; and [3] Methods and Procedure. Each chapter must follow specific formatting guidelines, such as font, spacing, pagination, and mechanics. References must be included as either endnotes or in a bibliography section, with sources cited in alphabetical order using a particular style. Adherence to these guidelines will ensure a cohesive structure and presentation for the assigned research paper.
The document discusses nonverbal intelligence tests and their use in evaluating students from diverse linguistic and cultural backgrounds. It provides guidelines for determining which intelligence tests are appropriate for a given student based on their individual characteristics and backgrounds. Nonverbal tests may be preferable to verbal tests for students with language deficiencies or those from minority ethnic groups to minimize cultural and linguistic bias. The results of verbal and nonverbal tests should both be considered to get a full picture of a student's abilities.
This chapter discusses the presentation, analysis, and interpretation of data in a research paper. It explains that data should be presented in chronological order through statistical tables and graphs, textual presentation, and interpretation or inferences. The chapter focuses on guidelines for tabular presentation, including constructing tables with titles, numbers, headings, bodies, and notes. It also discusses graphical presentation of data through common graphs like bar graphs, line graphs, circle graphs, pictograms, and map graphs. The chapter notes that textual presentation involves using statements with numbers to describe data and supplement tables and graphs. It concludes that interpretation should follow each table and include conditions, possible causes, possible effects, and comparisons to previous studies.
The document provides background information on factors that affect students' mathematics performance. It discusses how positive attitudes and understanding the real-world applications of math can improve performance. The conceptual framework outlines how student-related factors like interest and study habits, and teacher-related factors like personality, teaching skills, and instructional materials influence mathematics performance. The study aims to determine the extent of these factors and their relationship to performance among high school students.
This document provides guidance on the key components that should be included in Chapter 1 of a thesis. It discusses that Chapter 1 should include an introduction, background of the study, theoretical framework, conceptual framework, statement of the problem, assumptions and hypotheses, scope and limitations of the study, significance or importance of the study, and definitions of terms. It then provides detailed explanations and examples for each of these sections to help guide writers in developing the critical first chapter of a thesis.
How to Defend your Thesis Proposal like a ProfessionalMiriam College
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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
CERTIFICATION
This thesis entitled “FILIPINO TOUR GUIDE AS PERCIEVED
BY LOCAL TOURISTS” prepared and submitted by LIEN JOIE L.
VILLANUEVA, MARIGAIL I. ESTEBAN, JANE AUGUSTINE L. LAPPAY,
in partial fulfillment of the requirements for the subject
(TRM 3211) Tourism Research Method With Thesis Writing
leading to the degree of Bachelor of Science in Tourism has
been examined and is recommended for ORAL EXAMINATION.
MRS. PERCY ANNE ELAINE JIMENEZ
Adviser
APPROVAL SHEET
Approved by the Panel for Oral Defense on April ____,
2012 with a rating of ____
]DR. CELIA E. CARIÑO
Chairman
DR. ROMEO D. LIM DR. HERCULANO V. SABAS
Member Member
DR. MARGIE R. ATIZARDO
Member
Accepted in partial fulfillment for the subject TRM
3221 leading to the degree of Bachelor of Science in
Tourism.
DR. HERCULANO V. SABAS
OIC-Dean, CHM
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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
ABSTRACT
Title: FILIPINO TOUR GUIDES AS PERCIEVED BY LOCAL
TOURISTS
Researchers: LIEAN JOIE L. VILLANUEVA
MARIGAIL I. ESTEBAN
JANE AUGUSTINE L. LAPPAY
Degree: BACHELOR OF SCIENCE IN TOURISM MANAGEMENT
School Year: 2012
Adviser: MRS. PERCY ANNE ELAINE JIMENEZ
Rationale/Background:
With this study, the researchers hope to find out the
Filipino Tour Guides as Perceived by the Local Tourists.
Statement of the Problem
1. How do the local tourists assess the Filipino Tour
Guides in terms of:
1.1 Personality;
1.2 Communication Skills and
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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
1.3 Technical Skills?
2. Is there a significant difference on perception of
the local tourist to the Filipino Tour Guides using the
above mentioned variables?
3. From the findings of the study, what do the
researchers recommend?
This study made use of the descriptive method to solve
the problems. The questionnaire was the tool in gathering
the data.
The data gathered was presented in textual discussion
and in tabulation form. A Likert scale was used,
“Outstanding” with a weight value of 5, “Very Good” with a
weight value of 4, “Good” with a weight value of 3 and
“Fair” with a weight value of 2 and “Poor” with a weight
value of 1.
Summary
1. How do the local tourists assess the Filipino Tour
Guides in terms of:
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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
1.1 Personality
The local tourists assessed the Filipino Tour Guides in
terms of Personality as Outstanding with weighted mean of
4.44.
1.2 Communication Skills
The local tourists assessed the Filipino Tour Guide in
terms of Communication Skills as Very Good with weighted
mean of 3.49.
1.3 Technical Skills
The local tourist perceived the Filipino Tour Guide in
terms of Technical Skills as Good with weighted mean of
4.49.
Conclusions
Based on the findings of the study, the following
conclusions are drawn:
1. The researchers conclude that the local tourists
perceived the Filipino Tour Guides as Outstanding in
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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
terms of Personality with criteria of grooming,
Personal hygiene, professional appearance, and
flexibility.
2. The researchers conclude that the local tourists
perceived the Filipino Tour Guides as Very Good in
terms of Communication Skills with a criteria of Try to
get rid of regional accents, meaning the Filipino Tour
Guides were very good in controlling their accents
while the criteria of Not using of highfalutin words
the tourists rates the Filipino Tour Guides as Moderate
Extent.
3. The researchers conclude that the local tourists
perceived the Filipino Tour Guides as Good in terms of
Technical Skills with criteria of punctuality,
resourcefulness, sense of humor, and tactfulness. The
researchers then conclude that the tourist did not mind
the attitude of the Filipino Tour Guides as being
Tactful.
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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
ACKNOWLEDGMENT
“Life is what you make”, they say, but the researchers
would not qualify their life as beautiful as it is now,
without people around them. People who helped them build
themselves. The way they perceive life, the way they think
every now and then and the way they used to be themselves,
are most of their influence. It is therefore their
opportunity now to thank these people who constantly
influence their life.
This research study would not have been possible
without the guidance and the help of several individuals who
in one way or another contributed and extended their
valuable assistance in the preparation and completion of
this study.
They would not be here today if not to God who is
always beside them, the omnipresent God, guiding them in
everything that they do, for answering their prayers for
giving them the strength to plod on despite their
constitution wanting to give up, so He deserves the first
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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
one to be acknowledged. They thank Him for everything; He is
the Lord and God.
Next to God is their family especially their parents
Mr. Antonio Q. Villanueva & Mrs. Ronalie L. Villanueva, Mr.
Miguel DS. Esteban & Mrs. Marichu I. Esteban, Mr. Dominggo
Lappay & Mrs. Iluminada L. Lappay, who have supported them
throughout the years of education, both morally and
financially. Thank You Mr. Jerwin V. Mejia and Mrs.
Redeemira L. Mejia for allowing them to do overnight group
study, and for giving all that they need especially the
delicious food they always serve.
They owe particular thanks to their research adviser,
Professor Percy Anne Jimenez, whose intelligence and
patience are really admiring. The study would not be as
polished as now if not for the guidance and encouragement
that she gives to them every time they meet. She is truly
admiring, her attitudes, most especially how she treats
students like us. They really salute her for that. They are
thankful that she is their research professor.
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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
Special thanks to all the tourists and tour guides of
Fort Santiago, Intramuros, Manila especially to Sir Jorge
Echeche Jr. for accompanying them and helping them to
distribute and retrieve all the questionnaires they needed
in order to finish this study.
Thank you to the panelists, Dr. Celia E. Cariño, Dr.
Romeo D. Lim, Dr. Margie R. Atizardo, and Dr. Herculano
Sabas for their suggestions and corrections.
Lastly, they offer their regards and blessings to all
those who supported them in any aspect during the completion
of the project. A whole-heartedly Thank you!
This study will remain a dream had not been before. It
will endure an achievement and an attainment to them
throughout the years of their existence.
THE RESEARCHERS
L.J.L.V
M.I.E
J.A.L.L
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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
TABLE OF CONTENTS
Page
List of Tables ………………………………………………………………………………………………… xii
Figure ……………………………………………………………………………………………………………………… xiii
CHAPTER
1 The Problem and Its Background ………………………………………… 1
Introduction ………………………………………………………………………………………… 1
Theoretical Framework ………………………………………………………………… 2
Conceptual Framework …………………………………………………………………… 7
Conceptual Paradigm ……………………………………………………………………… 8
Statement of the Problem ………………………………………………………… 9
Hypothesis ……………………………………………………………………………………………… 10
Scope and Limitations of the study ……………………………… 10
Significance of the Study ……………………………………………………… 10
Definition of Terms ……………………………………………………………………… 12
2 REVIEW OF RELATED LITERATURE and STUDIES ……………… 15
Local Literature ……………………………………………………………………………… 15
Foreign Literature ………………………………………………………………………… 25
Local Studies ……………………………………………………………………………… 30
Foreign Studies ………………………………………………………………………………… 34
Synthesis of Related Literature and studies ……… 40
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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
3 Methodology ……………………………………………………………………………………………… 43
Research Design ………………………………………………………………………………… 43
Population and Sampling Procedure…………………………………… 44
Respondents of the Study ………………………………………………………… 44
Research Instruments …………………………………………………………………… 43
Data Gathering Procedures ……………………………………………………… 47
Statistical Treatment of Data …………………………………………… 48
4 Presentation, Analysis
And Interpretation of Data ………………………………………………… 54
Sub-problem No.1 ……………………………………………………………………………… 54
Sub-problem No.2 ……………………………………………………………………………… 60
5 Summary, Conclusions, and Recommendations …………… 68
Summary …………………………………………………………………………………………………… 68
Conclusions …………………………………………………………………………………………… 69
Recommendations ………………………………………………………………………………… 70
BIBLIOGRAPHY ……………………………………………………………………………………………………… 72
APPENDIX ………………………………………………………………………………………………………………… 74
A. Pictures in Action …………………………………………………………………… 74
B. Letter for the Respondents ……………………………………………… 76
C. Survey Questionnaires …………………………………………………………… 77
CURRICULUM VITAE …………………………………………………………………………………………… 79
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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
LIST OF TABLES
TABLE PAGE
1 Percentage Distribution of the
Respondents by Sex …………………………………………………………………… 45
2 Frequency and Percentage Distributions of the
Respondents by Civil Status …………………………………………… 46
3 Frequency and Percentage Distribution of the
Respondents by Sex …………………………………………………………………… 47
4 Respondents Assessment as to Personality ………… 55
5 Respondents Assessment as to
Communication Skills ……………………………………………………………… 57
6 Respondents Assessment as to Technical Skills 58
7 Summary on Respondents Assessment on the
Filipino Tour Guides ……………………………………………………………… 59
8 Comparison on the Assessment on their
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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
Personality ……………………………………………………………………………………… 62
9 Comparison on the assessment on their
Communication Skills ……………………………………………………………… 63
10 Comparison on the assessment on their
Technical Skills ………………………………………………………………………… 65
11 Summary on the Comparison on Responds Assessment
of the Local Tourist to the Filipino Tour Guides … 66
LIST OF FIGURE
FIGURE PAGE
1 Conceptual Paradigm of the Study ……………………… 7