The document summarizes the findings, conclusions, and recommendations of a study on the profile and performance evaluations of Filipino tour guides as perceived by local tourists. The main findings were that tourists rated guides highly in personality and communication skills, and adequately in technical skills. There was no significant difference found between tourist groups. It was concluded that guides need strong skills/knowledge and could improve grooming/appearance. Recommendations included guides improving personality traits and technical skills through reducing tactfulness and increasing politeness.

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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
CHAPTER 5
Summary of Findings, Conclusions, and Recommendations
This chapter presents the summary or the research work
undertaken, the conclusions drawn and the recommendations made as
an outgrowth of this study. This study is on the profile and
performance evaluations of Filipino Tour Guide as Perceived by
Local Tourist.
On the Tourist and Tour Guide profile were age, sex, civil
status, educational qualifications, and in-service trainings
attended were undertaken.
Summary of Findings
The salient findings of the study are as follows:
1. How do the local tourists assess the Filipino Tour Guides
in terms of:
1.1 Personality
The local tourists assessed the Filipino Tour Guides in terms
of Personality as Outstanding with weighted mean of 4.44.
1.2 Communication Skills

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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
The local tourists assessed the Filipino Tour Guide in terms
of Communication Skills as Very Good with weighted mean of 3.49.
1.3 Technical Skills
The local tourist perceived the Filipino Tour Guide in terms
of Technical Skills as Good with weighted mean of 4.49.
2. Is there a significant difference on perception of the
local tourist to the Filipino Tour Guides using the above
mentioned variables?
The overall computed t-value of 0.71 is lower than the
critical value of 1.645 at 0.05 percent level of significance with
48 degrees of the freedom. It was interpreted as not significant
therefore, the hypothesis is accepted.
Conclusions
Based on the findings of the study, the following conclusions
are drawn:
1. The researchers conclude that the Filipino tour guide
should have enough skills and knowledge to be an
effective leader.

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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
2. The researchers conclude that the two groups of
respondents have the same perception of what they
observed with their tour guides when it comes to the
above mentioned variables.
3. The researchers then conclude that the tourists do not
mind the attitude of the Filipino Tour Guides as being
Tactful.
Recommendation
Based on the findings and conclusions presented, the
following recommendations are suggested:
1. The researchers recommend that the Filipino Tour Guides
should improve their personality especially with their
grooming, personal hygiene, professional appearance,
and flexibility so that the tourists will be convinced
to patronize their product or will recommend them to
their friends and will conduct a tour with the Filipino
Tour Guides of Intramuros, Manila.
2. The researchers recommend that the Filipino Tour Guides
have enough skills and knowledge for them to do well in

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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
their assigned jobs and duties. The tour Guide also use
of highfalutin words often times, they need to improve
this Technical Skill for them to attract or encourage
tourists to listen.
3. The researchers recommend that the Filipino Tour Guides
should lessen their tactfulness so that the tourists
will come again. And instead of being tactful, the
researchers recommends to the Filipino Tour Guide to
improve their politeness.

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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
BIBLIOGRAPHY
Atienza, Katrina Eunice. Tour Guiding as a Profession.
Philippines: Revised 2010 p.7 and p.19
Burns, Peter M. Tourism a new perspective. United Kingdom:
Copyright 2005 p.57
Clayton, Barrows W. Introduction to Management in the
Hospitality Industry. Canada: Copyright 2009 p.415
Cruz, Zenaida L. Principles of Tourism. Manila: Copyright
2006 p.3
Miller, Jack E. Supervision in the Hospitality Industry.
Canada: Copyright 2007 p.27
Rice, Susan. Travel Perspectives A guide to Becoming a
Travel Professional. Philippines: Copyright 2008 p.9
Shaw, Margaret. Marketing Essentials in Hospitality and
Tourism. New Jersey: Copyright 2008 p.246
Walker, John R. Exploring the Hospitality Industry. New
Jersey: Copyright 2008 p.27

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EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT
ONLINE REFERENCES:
http://www.thefreedictionary.com/perceived
http://en.wikipedia.org/wiki/Expectancy_theory
http://www.paidemployment.com/Articles/Ten_Essential_Skills_
for_a_Tour_Guide;173.aspx