What fun to deliver this short workshop to consultants at International Decision Systems in Minneapolis! * * * * * * * Okay, my first-ever excursion into the Wonderful World of Slideshare seems to have caused some cyber indigestion with respect to fonts and images. I have made some adjustments (including converting the file from what I used to create it on a MacBook to classic PowerPoint in Microsoft Office), but advice from more experienced Slideshare users is warmly welcome. :-P

1. The Hand-Off
getting your expertise out of
your head so that your clients
can use it

2. http://about.me/TerriCheney

5. Find a partner

6. What is your
pet peeve
when training
clients?
What
frustrates you
the most?

7. What makes
your heart
sing?
What
gratifi
es you the
most?

8. deceptively simple concepts

9. Your brain is like a closet

10. Your brain is like a closet
Anything can be summed
up as The Two Things

11. Your brain is like a closet
Anything can be summed
up as The Two Things
∧ Practice pays off powerfully

12. An expert brain looks like this:
NOTE: This illustration comes straight from Julie
Dirksen’s terrific book, Design for How People Learn. You
can get your own copy at Amazon or at
UsableLearning.com. You can see her blog post on how
your brain is like a closet here:
http://usablelearning.wordpress.com/2009/04/06/why-your-brain-is-a-closet/

13. A novice brain looks like this:

14. ∧
Job #1: Provide some shelves
wars
Terri’s
18c clothing
history-
technology
geek
shelves governance
Food/drink

15. Your turn: What sorts of
“shelves”
are in the brain of an IDS expert?

16. Think of the clients you work with.
What sort of “shelves”
do they need from you?

17. Your brain is like a closet
=
=

18. The Two Things

19. The Two Things about
Economics
1.Incentives matter
1.There ain’t no free lunch

20. The Two Things about
Marketing
1. Know existing customers.
2. Recruit more customers.

21. The Two Things about
the Two Things
1. People love to play the Two Things
game, but they rarely agree about
what the Two Things are.
2. That goes double for anyone who
works with computers.

22. “The Two Things”
is a perfect fractal
It’s completely scalable

23. Your content
1 2
1 2 1 2
1 2 1 2 1 2 1 2

24. Partner time
again!

25. • Select a specific topic you train
clients on
• Identify “the Two Things” for
that content
• Identify “the Two Things” for
up to three levels down

26. Anything can be summed up as
The Two Things

27. The “Two Things”
make great “shelves”
=

28. Pop quiz!
If your house is
burning down, do
you want the fire
fighters to
a. describe the best
methods of dousing a
house fire
b. put out the fire

29. In a workplace setting
people learn stuff
as a
means to an end

30. do
What do they need to know?

32. New Member Orientation
“I’ll read you this list
of ways you can get
involved in the chapter.”
This is Larry, and these
are his circumstances.
Which participation
opportunities would you
recommend for him?

33. Mimic real-world decisions

34. Last partner activity

35. What “rehearsal opportunities”
can you provide for your clients?

36. do
What do they need to know?
Let them practice

37. Your brain is like a closet
Anything can be summed
up as The Two Things
∧ Practice pays off powerfully

38. Yes, you really can contact me
with questions – and I’ll help!
Terri@ConnectLearningDesign.com
651-208-0926
@TerriChy