e-Commerce Facts and Stats 2015 and BeyondEuro IT Group
Euro IT Group teams have delivered dozens of ecommerce platforms. We cover the complete spectrum of ecommerce services from software architecture and development to additional plug ins development, modules extensions, user experience design, testing, maintenance and support, integration with other business systems (eg CRM, ERP, inventory), SEO, marketing, store migration or mobile responsive versions of your ecommerce platform.
Our e-commerce team consists of technical people, business analysts and marketing specialists with hands on experience in tailoring feature rich e-commerce solutions for companies that required modern design, a rich user experience, huge data volumes and integration with additional systems, all this done following the latest industry trends. Our focus is mostly on Magento development.
How to use the power of data in e-Commerce? Applying the Big Data solutions makes it possible to analyse data in real time. This allows us to use the data not for reports only, but to translate them into action.
e-Commerce Facts and Stats 2015 and BeyondEuro IT Group
Euro IT Group teams have delivered dozens of ecommerce platforms. We cover the complete spectrum of ecommerce services from software architecture and development to additional plug ins development, modules extensions, user experience design, testing, maintenance and support, integration with other business systems (eg CRM, ERP, inventory), SEO, marketing, store migration or mobile responsive versions of your ecommerce platform.
Our e-commerce team consists of technical people, business analysts and marketing specialists with hands on experience in tailoring feature rich e-commerce solutions for companies that required modern design, a rich user experience, huge data volumes and integration with additional systems, all this done following the latest industry trends. Our focus is mostly on Magento development.
How to use the power of data in e-Commerce? Applying the Big Data solutions makes it possible to analyse data in real time. This allows us to use the data not for reports only, but to translate them into action.
E-commerce in fashion industry
Apparel & accessories sales in US: Apparel has become an online success - Jeffrey Grau, eMarketer.
Fashion emerges as best-performing segment of ecommerce in UK - IMRG Capgemini e-Retail Sales Index.
Southeast Asia startup investments 2013: It’s all about e-commerce, fashion and women: Mobile commerce, online retail, payments, C2C marketplaces, flash sales.
eCommerce Benchmark for the Fashion Industry:
Where does the traffic come from in fashion? - Direct, Paid, Organic, CPS, CPC, Viral/Social, E-mail newsletter; social and viral media play a much bigger role in fashion.
Conversion ratios in fashion retail.
Platform for your e-store – why Magento?: Shopify, SquareSpace, Tictail, Magento; Bonobos, Nike, Christian Louboutin, MyTheresa.
Magento Enterprise Customer Success Story GANT: High performance and visual inspiration, Full screen experience, Custom campaign modules, Look book, Customized checkout, Flexible landing and content pages, Integration with multiple warehouse and ERP systems, Access rights management across multiple sites/stores, Localized payment and shipping methods;
290% increase in conversion rate, 13% increase in traffic, 35% reduction in page load time, 50% decrease in hosting costs.
Why choose Responsive Web Design?: U.S. Mobile Commerce Activities
Divante for fashion: SOLAR Company Case Study: http://divanteltd.com/blog/complex-e-commerce-implementation-fashion-brand/ .
Introduction to ecommerce for WordPress - WordPress North East - April 2021Peacock Carter Ltd
This is a short talk for the WordPress North East meetup in April 2021. I cover topics to introduce ecommerce to people who maybe aren't familiar with ecommerce, and the possibilities for WordPress website owners.
Topics covered include:
- What is ecommerce?
- Advantages and disadvantages of ecommerce
- Options for selling online with WordPress, including WooCommerce
- Things to consider if starting an ecommerce store (aimed at UK businesses)
Surprising failure factors when implementing eCommerce and Omnichannel eBusinessDivante
We work on the large Omnichannel and eCommerce projects in Europe. Therefore, we can see from the inside how many companies approach this topic. Comparing it with the obtained results, we can determine positive and negative factors influencing success with great certainty. In this presentation we share stories of companies that are not mentioned in our case studies. These are the stories of bad choices, leading to failure.
Brands and retailers alike should be demanding more from online sales. Connected Life reveals the barriers to eCommerce fulfilling its potential – and shows how marketers can overcome them.
This article presents and discusses the different business models adopted by e-commerce firms. It addresses the
issue of the business model, concerning the revenue-generating model, marketing-related costs, logistical
problems, risk of fraud and the demand for investment in technology. Some of the models are profitable and most
are not. The world is experiencing a sharp increase in this sale channel, but many operations are still losing a lot
of money
Direct to consumer is a major growth platform for any brand and retailer today. With the rise in e-commerce, companies are offering innovative solutions to help shoppers enjoy a less costly, more convenient, and most of all more satisfying shopping experience.
Given the MakeMyTrip & JustDial IPO’s, Interest in Consumer Driven Ecommerce has increased both from Investors and Entrepreneurs. At the same time reports of Accounting Harakiri & Amazon’s announced Entry have cast a doubt on the monetization capabilities. This report studies Ecommerce in India and attempts to draw parallels within Sectors and Geographies to identify Investment opportunities
The eCommerce Trends 2020 report is a comprehensive guide through emerging technologies in the world of online sales. It is based on the extensive research, run by Divante and Kantar, among over 250 eCommerce experts representing 8 countries. The report is complemented with trends rankings, implementation examples, and opinions from 20 independent experts.
Key learnings:
- Going Mobile for higher CR
- The future lies in AI
- Security is at stake
- Asia sets the new standard
- Technology natives win
and more!
Download full version: https://divante.com/ecommerce-trends
Electronic retailing (E-tailing) is the sale of goods and services through the Internet. ... E-tailing requires companies to tailor their business models to capture Internet sales, which can include building out distribution channels such as warehouses, Internet webpages, and product shipping centers.
E-commerce in fashion industry
Apparel & accessories sales in US: Apparel has become an online success - Jeffrey Grau, eMarketer.
Fashion emerges as best-performing segment of ecommerce in UK - IMRG Capgemini e-Retail Sales Index.
Southeast Asia startup investments 2013: It’s all about e-commerce, fashion and women: Mobile commerce, online retail, payments, C2C marketplaces, flash sales.
eCommerce Benchmark for the Fashion Industry:
Where does the traffic come from in fashion? - Direct, Paid, Organic, CPS, CPC, Viral/Social, E-mail newsletter; social and viral media play a much bigger role in fashion.
Conversion ratios in fashion retail.
Platform for your e-store – why Magento?: Shopify, SquareSpace, Tictail, Magento; Bonobos, Nike, Christian Louboutin, MyTheresa.
Magento Enterprise Customer Success Story GANT: High performance and visual inspiration, Full screen experience, Custom campaign modules, Look book, Customized checkout, Flexible landing and content pages, Integration with multiple warehouse and ERP systems, Access rights management across multiple sites/stores, Localized payment and shipping methods;
290% increase in conversion rate, 13% increase in traffic, 35% reduction in page load time, 50% decrease in hosting costs.
Why choose Responsive Web Design?: U.S. Mobile Commerce Activities
Divante for fashion: SOLAR Company Case Study: http://divanteltd.com/blog/complex-e-commerce-implementation-fashion-brand/ .
Introduction to ecommerce for WordPress - WordPress North East - April 2021Peacock Carter Ltd
This is a short talk for the WordPress North East meetup in April 2021. I cover topics to introduce ecommerce to people who maybe aren't familiar with ecommerce, and the possibilities for WordPress website owners.
Topics covered include:
- What is ecommerce?
- Advantages and disadvantages of ecommerce
- Options for selling online with WordPress, including WooCommerce
- Things to consider if starting an ecommerce store (aimed at UK businesses)
Surprising failure factors when implementing eCommerce and Omnichannel eBusinessDivante
We work on the large Omnichannel and eCommerce projects in Europe. Therefore, we can see from the inside how many companies approach this topic. Comparing it with the obtained results, we can determine positive and negative factors influencing success with great certainty. In this presentation we share stories of companies that are not mentioned in our case studies. These are the stories of bad choices, leading to failure.
Brands and retailers alike should be demanding more from online sales. Connected Life reveals the barriers to eCommerce fulfilling its potential – and shows how marketers can overcome them.
This article presents and discusses the different business models adopted by e-commerce firms. It addresses the
issue of the business model, concerning the revenue-generating model, marketing-related costs, logistical
problems, risk of fraud and the demand for investment in technology. Some of the models are profitable and most
are not. The world is experiencing a sharp increase in this sale channel, but many operations are still losing a lot
of money
Direct to consumer is a major growth platform for any brand and retailer today. With the rise in e-commerce, companies are offering innovative solutions to help shoppers enjoy a less costly, more convenient, and most of all more satisfying shopping experience.
Given the MakeMyTrip & JustDial IPO’s, Interest in Consumer Driven Ecommerce has increased both from Investors and Entrepreneurs. At the same time reports of Accounting Harakiri & Amazon’s announced Entry have cast a doubt on the monetization capabilities. This report studies Ecommerce in India and attempts to draw parallels within Sectors and Geographies to identify Investment opportunities
The eCommerce Trends 2020 report is a comprehensive guide through emerging technologies in the world of online sales. It is based on the extensive research, run by Divante and Kantar, among over 250 eCommerce experts representing 8 countries. The report is complemented with trends rankings, implementation examples, and opinions from 20 independent experts.
Key learnings:
- Going Mobile for higher CR
- The future lies in AI
- Security is at stake
- Asia sets the new standard
- Technology natives win
and more!
Download full version: https://divante.com/ecommerce-trends
Electronic retailing (E-tailing) is the sale of goods and services through the Internet. ... E-tailing requires companies to tailor their business models to capture Internet sales, which can include building out distribution channels such as warehouses, Internet webpages, and product shipping centers.
7 października specjalista ds. PR i Marketingu Grupy Unity - Julita Reszkiewicz - wystąpiła w roli prelegenta podczas konferencji SMSAPI Roadshow 2014 we Wrocławiu.
Różne aspekty usprawnienia w E- commerceGrupa Unity
23 października 2014 w roli prelegenta podczas I Kongresu eHandlu wystąpił Krzysztof Murzyn, E-commerce Sales Team Manager w Grupie Unity. Ekspert Unity przedstawił wiele inspirujących mini case study i opowiedział, jak z wyzwaniami konwersji mierzą się przedstawiciele rynku e-commerce w Polsce.
Grupa Unity, w dniach 10-12 września 2014, po raz kolejny współorganizowała konferencję InternetBeta. W gronie prelegentów znalazł się też nasz ekspert, Barbara Molga. W bloku o e-commerce zaprezentowała temat "Wymiary i wyzwania omnikanałowości".
Grupa Unity, wydziela ze swojej oferty kompetencje oparte o technologie Microsoft. Nowo powstała marka – Intratic, będzie wspierać klientów poprzez wdrażanie rozwiązań usprawniających wewnętrzne procesy w firmach zarówno w kraju, jak i za granicą.
www.intratic.eu
Unlock new Business Potential in the Offline World Through Wi-Fi & Bluetooth ...Anup Deshmukh
Retailers in stores need deep insight into consumer behaviour and foot traffic patterns to better engage shoppers and combat their drift toward shopping online. The exponential growth of smartphones, Wi-Fi & Bluetooth infrastructure offer an opportunity for retailers to capture this insight in the physical world, much as online retailers have been able to do for some time.
Zinnov Zones rating for Digital in Retail. The report provides a snapshot of a digitally enabled modern retail enterprise and how digital technologies such as big data, analytics, robotics, machine learning, virtual reality etc. are transforming operations as well as impacting customers’ experience. Zinnov estimates a total digital spending of ~ $70B by retailers globally in 2016; with the market expected to reach $150B by 2020, growing at over 20% per annum.
1. Definition & introduction to the PL market
environment - Key trends
2. Online sales in relation to company’s key
business processes
- Understanding changes in buying process
- Introducing online in offline company
3. Operational Techniques of selling in e-commerce
- Understanding the customer
- Online merchandising
- Customer service
„ShopMonitor“ - new dimension of e-commerce Web Analytics / Marek MolickiVladas Sapranavicius
The first site-centric measurement of e-shops in the world that gives you reliable benchmarks and without revealing your data shows to producers link between online spending and sales.
Enhancing the Retail Omnichannel Customer ExperienceSPS Commerce
Our recent webinar slides, featuring Todd Kozan, ebusiness and channel strategy consultant with Forrester, and Pete Zaballos, vice president of marketing at SPS Commerce, on Enhancing the Retail Omnichannel Customer Experience, reported on findings from Forrester’s study of consumers and retailers about omnichannel.
Solving Omni-Channel Transformation with Customer CentricityE-commerce Brasil
Apresentação feita por Lisa Butler durante o Fórum E-Commerce Brasil 2015. Lisa é responsável por orquestrar o suporte de todas as atividades globais de pré-venda pelo eBay Enterprise, incluindo Desenvolvimento, Vendas e Inovação, participando também do planejamento estratégico de toda a companhia. Antes do eBay, ela atuou como líder global de Consultoria de Soluções para a Oracle ATG.
According to a Google Temasek study, e-Commerce sales are slated to hit US$88 billion in the next 8 years. The entry of Amazon and Alibaba in the Southeast Asian e-marketplace is further proof of the e-Commerce potential in this region. While this provides plenty of opportunities for businesses to grow – there’s also more competition than ever. Launching a successful e-Commerce venture takes more than connecting a valuable product or service with the right audience. This white paper outlines key principles and strategies to help you ride this wave and come out on top.
Junivo Solutions - Smart Touchpoint PlatformMurat Eren
Know your customers, engage better and use data driven decision making
Smart Touchpoint Platform provides a powerful all-in-one Wi-Fi based in-store analytics and mobile marketing solution for PFEs (Public Facing Enterprise)
The Economist Intelligence Unit surveyed consumers to ask what they want from companies and how they rate companies for customer service. And we asked company executives about their attitudes to customer service and how well they think they are doing in joining up all of the new technologies in use today.
The Future Foundation has carried out an extensive forecasting exercise to explore the future of several commercial themes and sectors beyond 2020. In this report, we examine our predictions for the future of retail, identifying informed assumptions for the evolution of consumer trends, product and service innovations and the role that technological developments will play. We also provide invented images of retail concepts that might characterize the future marketplace as a result of the shifts we describe.
La presentazione del Dott. Mario Bini e della Dott.ssa Virginia Vassallo affronta il tema della digitalizzazione nel mercato Business-to-business, con un focus sull’e-commerce utilizzato per l’export.
Today most small businesses continue to ignore the fact that establishing an online presence is an important part of their business development. Websites are perhaps the most overlooked vehicle of advertising for local, owner-operated businesses. Every retailer needs one. Every dentist, lawyer, accountant and minister needs one. Every café, restaurant, coffee shop and nightclub needs one. Every wholesale supply company needs one.
Small Businesses should at the very least have a presence on the web so that customers, potential employees, business partners and even investors can quickly and easily find out more about the business and the products or services they have to offer.
This presentation explains the importance and impact of an online presence to an American Small Business. It presents the following:
Internet statistics and trends
The benefits of having an e-business
E-marketing options
Similar to The First Congress of E-commerce Directors: Transformation required: eCommerce to become the commerce (IDC) (20)
How to overcome challenges in it system evolutionGrupa Unity
This presentation shows the problems and challenges in IT system evolution and the ways to deal with them, from Architect & Team Leader and Project & Portfolio Manager perspective
Unity FleetSales pozwala na pełną obsługę dowolnej polityki flotowej. System obsługuje cały proces sprzedaży flotowej: liczenie poziomu wsparcia (rabatów), komunikację pomiędzy siecią dealerską a Importerem oraz kompletację dokumentów.
Konferencja East-Media, Michał Kraus, To be or not B2B. 4P w marketingu B2B.Grupa Unity
Marketing w sektorze B2B wymaga wiele cierpliwości i zaangażowania, ponieważ proces budowania wartości dla klienta, który ma poprowadzić ostatecznie do sprzedaży produktu lub usługi, jest tu znacznie trudniejszy. Jakie są najskuteczniejsze metody marketingu B2B? Dlaczego kreatywność w tym sektorze nie jest najważniejsza? I jak przy wykorzystaniu segmentacji, 4P i dobrze znanych marketerom narzędzi budować długotrwałe relacje z klientami biznesowymi?
Tajniki marketingu w sektorze B2B w prezentacji Michała Krausa, Dyrektora ds. PR i Marketingu Grupy Unity z Konferencji East-Media.
II Kongres Dyrektorów E-commerce, Krzysztof Murzyn "Jak ugryźć sprzedaż wielo...Grupa Unity
Sprzedaż wielokanałowa to gorący temat w świecie e-commerce. Dokąd zmierza omnichannel w Polsce? Jaki właściwie jest klient kupujący w wielu kanałach? Jakie rozwiązania wykorzystać we zdrożeniu tej idei?
Praktyczne informacje i porady w prezentacji eksperta Grupy Unity, Krzysztofa Murzyna z warsztatów, które odbyły się podczas II Kongresu Dyrektorów E-commerce.
Barbara Molga, ekspert Grupy Unity, 24 września wystąpiła jako prelegent na konferencji Ecommerce Trends 2014. Bazując na autorskim raporcie dotyczącym omnichannel commerce, przedstawiła model funkcjonowania detalistów w różnych kanałach sprzedaży.
Rola analizy biznesowej i technologicznej we wdrożeniu platformy e-commerceGrupa Unity
Prezentacja Tomasza Gutkowskiego, specjalisty ds. e-commerce, wygłoszona podczas konferencji „E-commerce w praktyce” w maju 2014 roku.
http://www.akademiaunity.pl/relacje/roadshow-2014/
Prezentacja specjalistów Grupy Unity, wygłoszona podczas konferencji „E-commerce w praktyce” w maju 2014 roku.
http://www.akademiaunity.pl/relacje/roadshow-2014/
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
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USA WEB MARKET is the Best Verified PayPal, Payoneer, Cash App, Skrill, Neteller, Stripe Account and SEO, SMM Service provider.100%Satisfection granted.100% replacement Granted.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
2. Agenda
Irresistible force: internet, smartphones, expectations?
New competition: price aggregation and showrooming
Paradigm shift: same-store to same-shopper sales
Customer shopping cycle: going omni
Delivery and success: UK all the way
Final thoughts on getting there first
3
3. IDC: Getting Data to Reveal IT’s Secrets
Turkey
UAE
Saudi Arabia
Kuwait
Qatar
Oman
Bahrain
Lebanon
Syria
Iran
Jordan
Israel
Rest of ME
Albania
Austria
Azerbaijan
Belarus
Belgium
Bosnia & Herz.
Bulgaria
Croatia
Cyprus
Czech Republic
Belgium
Denmark
Estonia
Finland
France
FYROM
Germany
Georgia
Greece
Hungary
Ireland
Italy
Kazakhstan
Egypt
Morocco
Algeria
Tunisia
Libya
Ghana
Kenya
Uganda
Nigeria
Namibia
Ivory Coast
Ethiopia
Tanzania
Botswana
South Africa
Rest of Africa
Middle East/AfricaEurope
Offices in more than 30 Countries
Research coverage of 75 countries
130+ analysts making it happen
Kyrgyzstan
Latvia
Lithuania
Malta
Moldova
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
Russia
Serbia
Slovakia
Slovenia
Spain
Sweden
Swizterland
Tajikistan
Turkmenistan
Ukraine
United Kingdom
Uzbekistan
Rest of Europe
4. Permanently changed ecosystem
Ongoing trends
• Risks from economic cycles
• Profit pressure
• Social unrest in EMEA
Transformative trends
• Changed competitive landscape
- intl retailers moving into PL
- PL retailers expanding and upgrading
• Localization strategies
• Social commerce
• Online and mobile commerce
For example ...
5. Poland solid but still bumpy
0.0%
0.5%
1.0%
1.5%
2.0%
2.5%
3.0%
3.5%
4.0%
4.5%
5.0%
2010 2011 2012 2013 2014 2015
Poland GDP growth (%)
8. 61
0 20 40 60 80
Romania
Bulgaria
Italy
Greece
Portugal
Cyprus
Poland
Croatia
Spain
Lithuania
Malta
Hungary
Latvia
Slovenia
Czech Republic
EU Average
0 20 40 60 80 100
Slovakia
Ireland
Estonia
Austria
France
Belgium
Germany
United Kingdom
Finland
Denmark
Luxembourg
Netherlands
Sweden
Norway
Iceland
% of people with Internet access at home, 2013
Source: Eurostat, Feb 2014
Irresistible force: Internet
9. 0 20 40 60 80 100
Belgium
Slovakia
Iceland
Ireland
EU28
Austria
Malta
France
Netherlands
Finland
Luxembourg
Germany
Denmark
Sweden
Norway
UK
0 10 20 30 40 50
Romania
Bulgaria
Estonia
Italy
Lithuania
Cyprus
Hungary
Portugal
Greece
Croatia
Latvia
Czech Republic
Spain
Poland
Source: Eurostat, Oct 2013
% of internet users that used internet in past year for purchasing, 2012
Irresistible force: Internet and shopping
10. 0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Total % that shop onlineClothes and sporting goodsTravel and holiday accommodationBooks, magazines, elearningFood and Groceries
2008
2012
Source: Eurostat, Oct 2013
Poland: % of Internet users shopping online in past 12 months)
Quick bit of math
47% shop online
x 61% w/home access
29% total population
in 2012
Some surveys put this
much higher, at up to 55%
Irresistible force: Internet and shopping
12. New competition: price visibility
• Immediately shows
prices at different stores
• Often used before
shopping at stores
• Increasingly used within
stores (showrooming)
• Higher margins often
not offset by opportunity
costs
13. Percent of shoppers that admit to showrooming (UK) 40%
Factor by which mobile coupons are redeemed 10
compared to traditional paper coupons (US)
Percent of smartphones owners that have 24%
taken pictures of products while shopping (EU)
Percent of shoppers smartphones owners that have 14%
sent pictures of products while shopping (EU)
Approximate number who make purchase in store >half
after researching a product online (NA)
Percent of showroomers older than 40 years 48%
New competition: showrooming
Dozens of studies paint the same picture: clicks and bricks overlap
Source: IDC, Google, Harris, Nielsen, Accenture, eConsultancy/Buy Desire, 2013 and 2014
14. 14
New competition: social media
Bulletin Board
system
<<70/80s 1990 2000 2010
Blogging
begins
No one can hide poor
products or services
15. The “New User”
Many users are aware that behind the scene (or screen) are massive
databases and algorithms – but they do not see it or feel it day to day
Screening
– Smart phones –
– POS terminals –
– Thin clients –
– Check-ins –
– Tablets –
– ATMs –
– PCs –
– TVs –
– etc –
Interacting
– with each other –
– with technology –
– with biz & govt –
– with brands –
new symbiosis
blurring lines
between self &
technology
Predicting
– commercial sites –
– parking spaces –
– meteorology –
– government –
– healthcare –
– telecoms –
– finance –
– retail –
16. Paradigm shift – love thy customer
Same
Store
Sales
Same
Shopper
Sales
Where do we appeal to the “same shopper”?
19. Receives client-specific promo when entering store
Expects preferred items to be in stock
Can research inventory while browsing
Checks reviews online while examining options
Scans barcodes to download coupon
Expects store employees to answer questions
Expects store to “remember them”
That’s a lot of work, why do it?
The Omni-channel shopper
20. 50-70% more spend than single-channel shoppers
(US, UK)
45-60% choose retailers because they can buy
online and return in stores
(U.K, U.S., Australia, Brazil, France, Germany and Japan)
Around 40% shopping time done online (US,UK)
45% of shoppers will use any channel available
and 75% will return if given great service
(U.K, U.S., Australia, Brazil, France, Germany and Japan)
20%-35% reduction of store systems TCO (when
implementing centralized store system architecture)
(Intl)
Better data collection for analytics
Optimized future product planning
Any examples?
The Omni-channel shopper
Source: IDC, Zendesk, eComerce.shopatron, AT Kearney, 2013 and 2014
25. The keyword: integration
Get online. If online, make it better
- optimize website for mobile devices
- introduce multiple payment options
- integrate online back-end with store systems
Pilot basic multi-channel services
- loyalty program in-store and online (see below)
- click-and-pick-up (see below)
Integrate POS and online view with inventory/SCM
- put store and warehouse inventory online
- ensure rapid delivery between the possible
- train staff to offer 5-star, multichannel service
Rethink infrastructure management to optimize
usage and reduce costs (e.g. perhaps via cloud)
Leverage and integrate mobility platforms and
access (for internal staff and customers)
Specific steps will depend on store size, location, number of
outlets, current infrastructure and software. But generally speaking…
And weave in the analytics
27. Final thought – put customers first
Appoint a customer experience leadership team; make the effort to have
all staff be customer-focused rather than product focused.
28. Mark Yates
Lead Analyst
IDC Insights
myates@idc.com
+420 221 423 208
Thank you
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